Epson TM-T20II User manual

SPO –Systems support
Epson TM-T20II User Guide
SPO-NA-EN-115, V3.0

© IZUM, 2019
IZUM, COBISS, COMARC, COBIB, COLIB, CONOR, SICRIS, E-CRIS are registered
trademarks owned by IZUM.

© IZUM, 3. 4. 2019, SPO-NA-EN-115, V3.0 i
CONTENTS
1Printer description................................................................................................ 1
2Connecting the printer......................................................................................... 2
3Printer use............................................................................................................ 3
3.1 Installing roll paper..........................................................................................................3
3.2 Cleaning the thermal head................................................................................................4
4Technical specifications ...................................................................................... 5
5Driver installation and printer settings................................................................ 5
5.1 Driver installation.............................................................................................................5
5.2 Setting up the printer IP address via the network connection..........................................7
5.3 Printer settings..................................................................................................................9
5.4 Lending form print settings............................................................................................11
6Using the printer within the COBISS3 system.................................................. 13
6.1 COBISS3........................................................................................................................13

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FIGURES
Figure 1: Contents of printer package.............................................................................................1
Figure 2: Printer parts .....................................................................................................................2
Figure 3: Interface types .................................................................................................................2
Figure 4: Power supply connection.................................................................................................3
Figure 5: Opening the cover and installing the roll paper...............................................................3
Figure 6: Closing the roll paper cover ............................................................................................4
Figure 7: Thermal head...................................................................................................................4
Figure 8: Technical specifications of the printer ............................................................................5
Figure 9: Epson TM-T20II Ver 5.07E software .............................................................................6
Figure 10: Epson TM-T20II Utility Ver.1.20.................................................................................6
Figure 11: EPSON TM-T20II printer icon .....................................................................................7
Figure 12: EpsonNet Config Ver 4.9.4...........................................................................................7
Figure 13: Installing and registering the EpsonNet Config software..............................................8
Figure 14: Selecting the printer in the EpsonNet Config software.................................................8
Figure 15: Basic settings of the printer's IP address .......................................................................9
Figure 16: Dialog box for the communication with printer............................................................9
Figure 17: TM-T20II Utility window ...........................................................................................10
Figure 18: Current settings window..............................................................................................10
Figure 19: Font settings window...................................................................................................11
Figure 20: The Advanced tab and Printing Defaults… option .....................................................11
Figure 21: Advanced… settings....................................................................................................12
Figure 22: Select Roll Paper 80 x 3276 mm.................................................................................12
Figure 23: Editing Logical destinations........................................................................................13
Figure 24: Lending form –Loan option........................................................................................13
Figure 25: Select the EPSON TM-T20II printer...........................................................................14
Figure 26: Setting the graphics printing mode..............................................................................14
Figure 27: Confirmed printer selection.........................................................................................14
Figure 28: Refresh the settings......................................................................................................15

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1Printer description
The following items are included in the printer package:
1. printer
2. installation disc
3. AC adapter 220V
4. AC cable 220V
5. USB interface cable
6. accessories for wall mounting and vertical installation
Figure 1: Contents of printer package
Part names:
1. roll paper cover
2. cutter cover

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3. power switch
4. cover open lever
5. control panel
Figure 2: Printer parts
2Connecting the printer
The printer can have the following interfaces:
1. RS-232 serial interface
2. USB interface
3. 10BASE-T/100BASE-TX Ethernet interface
4. drawer kick-out connector
Figure 3: Interface types

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Connect the AC cable to DC24V (see Figure 3 and Figure 4).
Figure 4: Power supply connection
3Printer use
3.1 Installing roll paper
How to install the roll paper correctly:
1. Use the cover open lever to open the roll paper cover. Insert the roll paper facing in the
right direction (see Figure 5).
Figure 5: Opening the cover and installing the roll paper

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2. Pull out some paper and close the roll paper cover. When the printer power is on, the roll
paper is automatically cut.
Figure 6: Closing the roll paper cover
3.2 Cleaning the thermal head
The manufacturer recommends cleaning the thermal head periodically every three months of
regular daily use.
Cleaning procedure:
Turn off the printer and open the roll paper cover. The thermal head can be very hot after
printing; let it cool before you clean it. Clean the thermal head with a cotton cloth moistened
with alcohol solvent (ethanol or IPA) (see Figure 7).
Figure 7: Thermal head

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4Technical specifications
Figure 8: Technical specifications of the printer
5Driver installation and printer settings
5.1 Driver installation
When installing the printer driver, we recommend downloading the latest version of the driver
from the manufacturer's official website, which is accessible at https://download.epson-
biz.com/modules/pos/index.php?page=prod&pcat=3&pid=3721.
After you click on the link, follow these steps:
1. Click the Windows Printer Driver row and download the EPSON Advanced Printer
Driver for TM-T20II Ver.5.07E installer. Install the driver to the computer by following
the installation procedure.

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Figure 9: Epson TM-T20II Ver 5.07E software
2. After clicking the Setting Utility for Products row, select and install the TM-T20II
Utility Ver.1.20.
Figure 10: Epson TM-T20II Utility Ver.1.20

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After installing the driver and the utility, connect the printer to the computer. In the
Devices and Printers window, an icon of the printer with the installed EPSON TM-
T20II Receipt5 driver will appear.
Figure 11: EPSON TM-T20II printer icon
5.2 Setting up the printer IP address via the network
connection
The IP address of the printer (only possible for a version with a network interface) is set with
the help of the EpsonNet Config tool, which is downloaded from the manufacturer's website at
https://download.epson-biz.com/modules/pos/index.php?page=prod&pcat=3&pid=3721.
Figure 12: EpsonNet Config Ver 4.9.4
Follow the installation procedure and install the software on the computer.
If the EpsonNet Config tool is already installed, run it by clicking Start –All Programs –
EpsonNet –EpsonNet Config.
1. First, add or decline a Firewall exception.
2. Check if the printer is on the list. If it is not, press F5 to refresh the list.
3. Select the printer from the list and click Configuration. Select Network Interface –
TCP/IP –Basic. Tick the options Manual and Set using PING. Set the IP address, the
subnet mask and the default gateway.

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Figure 13: Installing and registering the EpsonNet Config software
Figure 14: Selecting the printer in the EpsonNet Config software

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Figure 15: Basic settings of the printer's IP address
4. Lastly, click Transmit. The settings will be transmitted to the printer. In the final dialog
box, click OK.
Figure 16: Dialog box for the communication with printer
5. Close the EpsonNet Config software.
5.3 Printer settings
Printer settings are managed with the TM-T20II Utility tool. Run Start –All Programs –
EPSON –TM-T20II Software –TM-T20II Utility.
The TM-T20II Utility Ver 1.20 window will open.

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Figure 17: TM-T20II Utility window
Select the installed printer (indicated in blue) and confirm your selection by clicking the OK
button. The Current settings window will open.
Figure 18: Current settings window
The following settings should be selected under Font settings:
•Code page: PC852 (Latin 2)
•International character set: Slovenia / Croatia
If the displayed settings are different, click the Font button. Set the required parameters in the
window that will open.

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Figure 19: Font settings window
When you click the Set button, the settings will be transmitted to the printer. A dialog box will
open and your will hear the printer click. After that you can close the application.
5.4 Lending form print settings
Pay special attention to printer settings when printing a lending form with more than 50
items. In such cases, the lending form is longer than one A4 page, which means that its length
exceeds 297 mm. The default setting is Roll Paper 80 x 297 mm, which does not meet the
abovementioned requirements.
Figure 20: The Advanced tab and Printing Defaults… option

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The required setting, which is suitable for printing all lending forms, is Roll Paper 80 x 3276
mm, which you set in the printer's driver. In the Printer Properties, select the Advanced tab and
click the Printing Defaults… button. In the new EPSON TM-T20II Receipt5 Printing Defaults
window, click the Advanced… button to proceed.
Figure 21: Advanced… settings
Figure 22: Select Roll Paper 80 x 3276 mm

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In the EPSON TM-T20II Receipt5 Advanced Options window, select the Paper Size option in
the Paper/Output drop-down menu and then select the value Roll Paper 80 x 3276. Confirm your
selection by clicking the OK button and close the printer driver window.
6Using the printer within the COBISS3 system
6.1 COBISS3
In the COBISS3 software in the logical destinations, select the printer you intend to use for
printing lending forms. Select System / Settings / Logical destinations.
Figure 23: Editing Logical destinations
The Logical destinations editor window will open, where you select the option Lending form –
Loan: [default local printer] and click the Edit button.
Figure 24: Lending form –Loan option

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The User destinations window will open. Click the Add printer button. In the new window,
select the Epson TM-T20II printer, which you intend to use for printing lending forms, from the
drop-down list.
Figure 25: Select the EPSON TM-T20II printer
Once you select the printer, click the Details button to check if the detailed settings for this type
of printer are correct. Lending forms are printed in the graphics printing mode.
Figure 26: Setting the graphics printing mode
Figure 27: Confirmed printer selection
When you define the settings, confirm every selection by clicking the OK button. When you are
finished, click Refresh settings in the System menu. If that option is not available, refresh the
new settings by logging out and the re-logging into the COBISS3 software.

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Figure 28: Refresh the settings