Epson WorkForce Pro WP-4025 DW User manual

User’s Guide
NPD4451-00 EN

Copyright and Trademarks
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither
is any liability assumed for damages resulting from the use of the information herein. The information contained
herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson
Corporation.
EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark
of Seiko Epson Corporation.
PRINT Image Matching
™
and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.
Copyright © 2001 Seiko Epson Corporation. All rights reserved.
Intel
®
is a registered trademark of Intel Corporation.
PowerPC
®
is a registered trademark of International Business Machines Corporation.
Microsoft
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
Adobe, Adobe Reader, Acrobat, and Photoshop are trademarks of Adobe systems Incorporated, which may be
registered in certain jurisdictions.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2011 Seiko Epson Corporation. All rights reserved.
WP-4011/4015/4020/4025 User’s Guide
Copyright and Trademarks
2

Guidelines
Where to Find Information
Setup Guide (paper) Provides you with information on setting up the product and installing the software.
User’s Guide (PDF, this
manual)
Provides you with detailed information on the product’s functions, optional products,
maintenance, troubleshooting, and technical specifications.
Network Guide (HTML) Provides network administrators with information on both the printer driver and network
settings.
Available features for your product
Check what is available for your product.
WP-4011/
WP-4015
WP-4020/
WP-4025
Print ✓✓
Ethernet ✓✓
Wi-Fi - ✓
Illustrations used in this guide
The illustrations in this guide are from a similar product model. Although they may differ from your actual product,
the method of operation is the same.
Warnings, Cautions, and Notes
Warnings, Cautions, and Notes in this manual are indicated as below and have the following meaning.
w
Warnings
must be followed carefully to avoid bodily injury.
c
Cautions
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of the product.
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Guidelines
3

Safety Instructions
Important Safety Instructions
Read all of the instructions in this section before using the product. Also, be sure to follow all warnings and instructions
marked on the product.
Setting up the product
Observe the following when setting up the product:
❏Do not block or cover the vents and openings in the product.
❏Use only the type of power source indicated on the product’s label.
❏Use only the power cord that comes with the product. Use of another cord may result in fire or electric shock.
❏The product’s power cord is for use with the product only. Use with other equipment may result in fire or electric
shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be
particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and
leave the transformer.
❏If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the power cord, printer unit, scanner unit, or options by yourself,
except as specifically explained in the product’s guides.
❏Unplug the product and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the casing
damaged; the product does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏If you plan to use the product in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the product.
❏When connecting the product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may
damage both devices connected by the cable.
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Safety Instructions
4

❏If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
Choosing a place for the product
Observe the following when choosing a place for the product:
❏Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place
the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not
operate properly if it is tilted at an angle.
❏When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Allow spaces behind the product for the cables, and space above the product so that you can fully raise the
document cover.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the product away from direct
sunlight, strong light, or heat sources.
❏Do not place or store the product outdoors, near excessive dirt or dust, water, heat sources, or in locations subject
to shocks, vibrations, high temperature or humidity. Do not use with wet hands.
❏Place the product near a wall outlet where the plug can be easily unplugged.
Using the product
Observe the following when using the product:
❏Do not insert objects through the slots in the product.
❏Take care not to spill liquid on the product.
❏Do not put your hand inside the product or touch the ink cartridges during printing.
❏Do not touch the white flat cable inside the product.
❏Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause
fire.
❏Do not move the print head by hand; otherwise, you may damage the product.
❏Always turn the product off using the POn button. Do not unplug the product or turn off the power at the outlet
until the LCD panel has turned off completely.
❏Before transporting the product, make sure that the print head is in the home (far right) position and the ink
cartridges are in place.
❏Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the printer
from printing.
❏Be careful not to trap your fingers when closing the scanner unit.
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Safety Instructions
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❏If you are not going to use the product for a long period, be sure to unplug the power cord from the electrical
outlet.
❏Do not press too hard on the document table when placing the originals.
Using the product with a wireless connection
❏Do not use this product inside medical facilities or near medical equipment. Radio waves from this product may
adversely affect the operation of electrical medical equipment.
❏Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
affect the operation of cardiac pacemakers.
❏Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves
from this product may adversely affect these devices, and could lead to accidents due to malfunction.
Handling ink cartridges
Observe the following when handling the ink cartridges:
❏Keep ink cartridges out of the reach of children and do not drink.
❏If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with
water.
❏Before installing the new ink cartridge in the printer, shake it back and forth horizontally in five centimeter
movements about 15 times within five seconds.
❏Use the ink cartridge before the date printed on its package.
❏Use up the ink cartridge within six months of installation for best results.
❏Do not dismantle the ink cartridges or try to refill them. This could damage the print head.
❏Do not touch the green IC chip on the side of the cartridge. This may affect normal operation and printing.
❏The IC chip on this ink cartridge retains a variety of cartridge-related information, such as the ink cartridge status,
so that the cartridge may be removed and reinserted freely.
❏If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust, and store it in the same
environment as this product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary,
but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink supply
port or surrounding area.
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6

Contents
Copyright and Trademarks
CopyrightandTrademarks...................2
Guidelines
WheretoFindInformation...................3
Availablefeaturesforyourproduct...........3
Illustrationsusedinthisguide...............3
Warnings,Cautions,andNotes................3
Safety Instructions
ImportantSafetyInstructions.................4
Settinguptheproduct.....................4
Choosingaplacefortheproduct.............5
Usingtheproduct........................5
Using the product with a wireless connection. . . . 6
Handlinginkcartridges....................6
Getting to Know Your Product
ProductParts............................10
GuidetotheControlPanel..................13
ButtonsandLights......................13
Paper Handling
Introduction to Using, Loading, and Storing
Media..................................15
Selecting which tray to use and its loading
capacities.............................15
Storingpaper..........................17
LoadingPaper............................17
Intothepapercassette....................17
IntotherearMPtray.....................20
LoadingEnvelopes........................22
Printing
UsingYourSoftware.......................25
Printerdriverandstatusmonitor............25
BasicPrinting............................27
Selectingthecorrectpapertype.............27
Loadingpaperorenvelopes................27
BasicprintersettingsforWindows...........28
Basic printer settings for Mac OS X 10.5 or 10.6
....................................29
BasicprintersettingsforMacOSX10.4.......31
CancelingPrinting........................33
Usingtheprinterbutton..................33
ForWindows..........................33
ForMacOSX..........................34
PrintingwithSpecialLayoutOptions...........34
2-SidedPrinting........................34
FittoPagePrinting......................42
PagesPerSheetPrinting..................45
PosterPrinting(forWindowsonly)..........48
WatermarkPrinting(forWindowsonly)......52
SharingYourPrinter.......................54
Installing Option
250-Sheet Paper Cassette Unit................55
Installingthepapercassetteunit............55
Uninstallingthecassetteunit...............56
Replacing Consumables
InkCartridges............................57
Checkingtheinkcartridgestatus............57
Precautions on ink cartridge replacement. . . . . . 59
Replacinganinkcartridge.................60
MaintenanceBox.........................62
Checkingthemaintenanceboxstatus.........62
Handlingprecautions....................62
Replacingamaintenancebox...............63
MaintainingYourPrinterand Software
CheckingthePrintHeadNozzles..............65
Using the Nozzle Check utility for Windows
....................................65
Using the Nozzle Check utility for Mac OS X
....................................65
Usingtheprinterbuttons.................66
CleaningthePrintHead....................66
Using the Head Cleaning utility for Windows
....................................67
Using the Head Cleaning utility for Mac OS X
....................................67
Usingtheprinterbuttons.................68
AligningthePrintHead....................69
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Using the Print Head Alignment utility for
Windows.............................69
Using the Print Head Alignment utility for
MacOSX.............................69
MakingPrinterSettings.....................70
PowerOffTimerSetting..................70
PaperSizeLoadedSetting.................71
CleaningthePrinter.......................71
Cleaningtheexterioroftheprinter..........71
Cleaningtheinterioroftheprinter...........72
TransportingthePrinter....................72
CheckingandInstallingYourSoftware.........73
Checking the software installed on your
computer.............................73
Installingthesoftware....................74
UninstallingYourSoftware..................74
ForWindows..........................74
ForMacOSX..........................75
Troubleshooting
DiagnosingtheProblem....................77
Statuslights...........................77
Statusmonitor.........................80
Runningaprinteroperationcheck...........80
CheckingPrinterStatus.....................81
ForWindows..........................81
ForMacOSX..........................83
ThePaperJams...........................85
Removing jammed paper fromtherearunit....85
Removing jammed paper from the front cover
andtheoutputtray......................86
Removing jammed paper from the paper
cassette(s).............................87
Preventingpaperjams....................88
Reprinting after a paper jam (for Windows
only)................................88
PrintQualityProblems.....................89
Horizontalbanding......................89
Verticalbandingormisalignment...........90
Incorrectormissingcolors................90
Blurryorsmearedprint...................91
MiscellaneousPrintoutProblems..............91
Incorrectorgarbledcharacters.............91
Incorrectmargins.......................92
Printouthasaslightslant.................92
Invertedimage.........................92
Blankpagesprint.......................92
Printedsideissmearedorscuffed...........93
Printingistooslow......................93
PaperDoesNotFeedCorrectly...............94
Paperdoesnotfeed......................94
Multiplepagesfeed......................94
Paperisimproperlyloaded................95
Paper is not ejected fully or is wrinkled. . . . . . . . 95
ThePrinterDoesNotPrint..................95
Alllightsareoff........................95
Lightscameonandthenwentout...........95
Onlythepowerlightison.................95
The ink light is flashing or is on after you
replacethecartridge.....................96
Increasing the Print Speed (For Windows Only)
......................................97
OtherProblem...........................98
Printingplainpapersquietly...............98
Product Information
InkandPaper........................... 100
Inkcartridges......................... 100
Maintenancebox.......................101
Paper............................... 101
Option................................ 102
250-Sheet Paper Cassette Unit/PXBACU1. . . . 102
SystemRequirements..................... 102
Windowsrequirements.................. 102
Macintoshrequirements................. 102
TechnicalSpecifications....................103
Printerspecifications....................103
NetworkInterfaceSpecification............106
Mechanical...........................106
Electrical.............................106
Environmental........................ 107
Standardsandapprovals................. 107
Interface.............................109
Where To Get Help
TechnicalSupportWebSite.................110
ContactingEpsonSupport..................110
BeforeContactingEpson.................110
HelpforUsersinEurope.................111
HelpforUsersinTaiwan.................111
HelpforUsersinAustralia............... 112
HelpforUsersinSingapore...............112
HelpforUsersinThailand................113
HelpforUsersinVietnam................113
HelpforUsersinIndonesia...............113
HelpforUsersinHongKong..............115
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HelpforUsersinMalaysia................115
HelpforUsersinIndia.................. 116
HelpforUsersinthePhilippines........... 117
Index
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9

Getting to Know Your Product
Product Parts
Note:
The illustrations in this section are from a similar product model. Although they may differ from your actual product, the
method of operation is the same.
a. Paper cassette 1
b. Paper cassette 2 (optional)
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Getting to Know Your Product
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a. Edge guides
b. Stopper
c. Output tray extension
d. Output tray
e. Edge guides
f. Rear MP tray
g. Feeder guard
a. Ink cartridge slots
b. Front cover
c. Print head
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Getting to Know Your Product
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a. External USB port
b. LAN port
c. Maintenance box
d. Rear unit
e. AC inlet
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Getting to Know Your Product
12

Guide to the Control Panel
Control panel design varies depending on location.
Buttons and Lights
ab
cde fg
Buttons
Buttons Function
aPTurns the printer on or off.
bSee the Network Guide for more details.
c Wi-Fi See the Network Guide for details. This button is only available for Wi-Fi capable
models.
dbLoads or ejects paper.
Resumes printing after a paper out error or a multiple page feed error.
If the product is turned on while pressing and holding this button, the product
prints the printer status sheet.
eStarts head cleaning (black only).
fStarts head cleaning (all colors except black).
If the product is turned on while pressing and holding this button, the product
prints the nozzle check pattern.
gCancels printing during a print job.
Lights
Lights Function
POn when the product is on.
Flashes when the product is receiving data, printing, replacing an ink cartridge,
charging ink, or cleaning the print head.
See the Network Guide for more details. Wi-Fi is only available for Wi-Fi capable
models.
&“Status lights” on page 77
b&“Status lights” on page 77
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Getting to Know Your Product
13

Lights Function
&“Status lights” on page 77
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Getting to Know Your Product
14

Paper Handling
Introduction to Using, Loading, and Storing Media
You can achieve good results with most types of plain paper. However, coated papers provide superior prints because
they absorb less ink.
Epson provides special papers that are formulated for the ink used in Epson ink jet printers, and recommends these
papers to ensure high-quality results.
For more details on Epson special media, see “Ink and Paper” on page 100.
When loading special paper distributed by Epson, read the instruction sheets packed with the paper first and keep the
following points in mind.
Note:
❏Load the paper into the paper cassette printable side down. The printable side is usually whiter or glossier. See the
instruction sheets packed with the paper for more information. Some types of paper have cut corners to help identify the
correct loading direction.
❏If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may
cause ink to smear on your prints.
Selecting which tray to use and its loading capacities
Refer to the following table to select the paper cassette tray and its loading capacities according to the type and size of
the media you are using.
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Media Type Size Loading
capacity
(sheets) for
paper cassette
1
Loading
capacity
(sheets) for
paper cassette
2
Loading
capacity
(sheets)forrear
MP tray
Plain paper *
1
Letter
A4
B5
250 250 80 *
5
Legal 250 250 1 *
6
A5 250 - 80 *
5
A6 - - 80 *
5
User-defined size - - 1 *
6
Thick paper *
2
Letter
A4
--10 *
7
Envelope Envelope #10 *
3
Envelope DL *
3
Envelope C6 *
3
--10
Envelope C4 *
4
--1
Epson Bright White Ink Jet Paper A4 200 200 50 *
8
EpsonMattePaper-HeavyweightA4 --20
Epson Photo Quality Ink Jet Paper A4 - - 80
Epson Premium Glossy Photo
Paper
A4
10 ×15 cm (4 ×6 in.)
13 ×18 cm (5 ×7 in.)
16:9 wide size (102 ∞ 181 mm)
--20
Epson Premium Semigloss Photo
Paper
A4
10 ×15 cm (4 ×6 in.)
--20
Epson Photo Paper A4 - - 1
10 ×15 cm (4 ×6 in.)
13 ×18 cm (5 ×7 in.)
--20
Epson Ultra Glossy Photo Paper A4
10 ×15 cm (4 ×6 in.)
13 ×18 cm (5 ×7 in.)
--20
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Media Type Size Loading
capacity
(sheets) for
paper cassette
1
Loading
capacity
(sheets) for
paper cassette
2
Loading
capacity
(sheets)forrear
MP tray
Epson Glossy Photo Paper A4
13 ×18 cm (5 ×7 in.)
10 ×15 cm (4 ×6 in.)
--20
*1 Paper with a weight of 64 g/m² (17 lb) to 90 g/m² (24 lb).
*2 Paper with a weight of 91 g/m² (24 lb) to 256 g/m² (68 lb).
*3 Paper with a weight of 75 g/m² (20 lb) to 90 g/m² (24 lb).
*4 Paper with a weight of 80 g/m² (21 lb) to 100 g/m² (26 lb).
*5 The loading capacity for manual 2-sided printing is 30 sheets.
*6 The loading capacity for manual 2-sided printing is 1 sheet.
*7 The loading capacity for manual 2-sided printing is 5 sheets.
*8 The loading capacity for manual 2-sided printing is 20 sheets.
Note:
The availability of paper varies by location.
Storing paper
Return unused paper to the original package as soon as you finish printing. When handling special media, Epson
recommends storing your prints in a resealable plastic bag. Keep unused paper and prints away from high
temperature, humidity, and direct sunlight.
Loading Paper
Into the paper cassette
Follow these steps to load paper:
Note:
The illustrations in this section are from a similar product model. Although they may differ from your actual product, the
method of operation is the same.
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A
Pull out the paper cassette.
Note:
If the output tray has been ejected, close it before pulling out the paper cassette.
B
Slide the edge guides to the sides of the paper cassette.
Note:
When using Legal-size paper, extend the paper cassette as shown in the illustration.
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C
Slide the edge guide to adjust to the paper size you will use.
D
Load paper toward the edge guide with printable side face down, and check that the paper is not sticking out
from the end of the cassette.
Note:
❏Fan and align the edges of the paper before loading.
❏For plain paper, do not load paper above the line just under the darrow mark inside the edge guide. For Epson
special media, make sure the number of sheets is less than the limit specified for the media.
&“Selecting which tray to use and its loading capacities” on page 15
❏Do not use paper with binder holes.
E
Slide the edge guides to the edges of the paper.
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F
Keep the cassette flat and insert it back into the product carefully and slowly.
G
Slide out the output tray and raise the stopper.
Note:
❏After loading paper, set the paper size for each paper source. Paper is fed from the appropriate paper source depending
on the setting. Use the panel utility to set the paper size.
&“Paper Size Loaded Setting” on page 71
❏When using Legal-size paper, lower the stopper (*).
❏Leave enough space in front of the product for the paper to be fully ejected.
❏Do not remove or insert the paper cassette while the product is operating.
Into the rear MP tray
Follow these steps to load paper:
Note:
The illustrations in this section are from a similar product model. Although they may differ from your actual product, the
method of operation is the same.
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