Epson SureColor T-7270 User manual

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Welcome and Congratulations
Congratulations on your purchase of the Epson®SureColor®T7270, SureColor T7270D, SureColor T5270,
SureColor T5270D, or SureColor T3270 printer. Your printer is designed to provide consistent high quality
output in the demanding technical printing environment. To ensure your complete satisfaction with its
performance, Epson is pleased to include the Epson PreferredSM Limited Warranty Plan described in this
document. This one-year limited warranty plan includes priority toll-free technical phone support and
on-site hardware service for your printer. Should you have a question or experience a problem with your
printer, simply call the exclusive Epson Preferred toll-free number and select the technical support option
as described in this booklet. Please have your serial number available for the answering technical support
specialist. Since it’s an exclusive number, your call will be answered promptly.
Please review the information contained in this booklet. You’ll find the exclusive Epson Preferred toll-free
number you need to take advantage of our Preferred Service. You’ll also find our complete terms and
conditions for this one-year limited warranty in this booklet, under “Terms and Conditions—Limited
Warranty for Commercial Products.”
Once again, congratulations and welcome to the Epson Preferred Family.

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For Epson Preferred
Technical Support
Follow these easy steps to obtain technical
support.
Step 1: Have your serial number available:
___________________________
Step 2: Call toll-free 888-377-6611. Or call
562-276-1305.
Step 3: Follow the voice prompt instructions.
Step 4: Be prepared to work with the Technical
Support Specialist to diagnose the
problem.
Operating hours: Currently Monday through
Friday, 7:00 AM to 4:00 PM, Pacific Time (subject
to change without notice)
Terms and Conditions
Limited Warranty for Commercial
Products
What Is Covered: Epson America, Inc. (“Epson”)
warrants to the first end-user customer that the
Epson SureColor T7270, SureColor T7270D,
SureColor T5270, SureColor T5270D, and
SureColor T3270 printers covered by this limited
warranty statement, if purchased and used in the
United States, Canada, or Puerto Rico, will
conform to the manufacturer’s specifications and
will be free from defects in workmanship and
materials for a period of one year from the date of
original purchase (proof of purchase required).
Epson also warrants that the consumable ink
cartridges enclosed with the engine will perform
to the manufacturer’s specified usage, which
usage may expire before the expiration of the
limited warranty for the Epson printer.
What Epson Will Do To Correct Problems:
Should your Epson SureColor T7270, SureColor
T7270D, SureColor T5270, SureColor T5270D, or
SureColor T3270 printer prove defective during
the limited warranty period, please call the
toll-free Epson Preferred support line identified in
this booklet. This line will be answered during
Epson’s regular support hours (currently 7:00 AM
to 4:00 PM, Pacific Time, Monday through
Friday—subject to change without notice). When
you call, please be prepared to provide the
service technician with Proof of Purchase
information including the unit serial number and
original date of purchase. You may also need to
provide proof of purchase if warranty coverage
cannot be verified by the serial number. An Epson
service technician will work with you to try to
resolve the problem, and if your printer needs
repair, diagnose the issue and determine what

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parts may be required. If service is required, the
On-Site Response service program will be utilized
in almost all cases. The technician will provide
additional instructions about the program at the
time this service is being set up. In rare cases, in
its sole discretion Epson may instead elect to
exchange the unit. Please see below for highlights
of the programs. When service involves the
exchange of a unit or its parts, the items replaced
become the property of Epson. The new items
assume the remaining warranty period of the
original Product. Parts may be new or
remanufactured to Epson standards.
On-Site Response: If the printer needs hardware
repair and you are within Epson’s on-site service
territory, an Epson Authorized Servicer will be
contacted to make the repair at your facility.
Epson will usually dispatch repair parts and a
technician to your location for the next business
day if determination that repair is required occurs
prior to 1:00 PM, Pacific Time. If that determination
is made after 1:00 PM, dispatch will usually be for
the second business day. An adult must be
available to accept the parts delivery and be
present at all times while a technician is on-site.
Epson’s shipment of service parts does not imply
that replacement is required.
Printer Exchange: Epson may, at its sole
discretion, elect to replace a printer that for
whatever reason appears to require technical
services beyond the capability of field repair.
Under these rare circumstances, Epson will
replace the printer with the same or a comparable
printer refurbished to the Epson standard of
quality. (The replacement printer will not include
promotional materials, accessories, stands,
documentation, manuals, software, or cables.)
The customer must be able to receive, unpack,
and install the replacement printer, and prepare
the defective printer for return shipment by
following the procedures described in the user
manual or documentation provided by Epson. The
repacked defective printer will be picked up by a
carrier designated by Epson. If the defective
product is not prepared for return within seven
business days of receipt of the replacement
printer, the customer will be invoiced at the then
current manufacturer’s suggested retail price for
the replacement printer. It is your responsibility to
unpack, re-install optional components (interface
cards, roll paper spindle, etc.), and set up the
exchange printer at your location.
What This Warranty Does Not Cover
This warranty does not cover:
1. Any damage caused by neglecting or
improperly performing user-level
maintenance as documented in the Epson
SureColor T-Series User’s Guide. The
user-level maintenance includes the following
items:
a. Check and clean the platen
(recommended: once a month or as
needed when there is media dust
buildup)
b. Remove, shake and reinsert all installed
ink cartridges (recommended: once every
three months)
c. If cartridges are cold, let them warm to
room temperature before using
(recommended: 4 hours or more)
d. Do not touch the green IC chip on
cartridges

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Note: See the Maintenance section of your
User's Guide for in-depth maintenance
instruction to best maintain your investment.
2. Any damage caused by using non-Epson inks
or ink cartridges, or any ink delivery system
other than the system built into the printer (for
example, any bulk ink system).
3. Any damage caused by using non-Epson
media (except for media expressly
recommended by Epson).
4. Any damage caused by third-party software,
applications, parts, components or peripheral
devices added to the product after its
shipment from Epson (for example, dealer or
user-added boards, components, or cables).
5. Any damage caused by misuse, abuse,
improper installation, neglect, failure to
maintain, improper packing or shipping,
disasters such as fire, flood, lightning,
improper electrical currents, software
problems, or interaction with non-Epson
products.
6. Any damage from service performed by other
than an Epson Authorized Servicer.
7. Service when the printer is used outside the
U.S., Canada, or Puerto Rico.
8. Service where the printer label, logo, rating
label, or serial number has been removed.
9. Any damage to used, refurbished, or
reconditioned products.
10. Any color change or fading of prints, or
reimbursement of materials or services
required for reprinting.
11. Any damage caused by using improper
packaging materials or improper packaging
and shipping.
This warranty is not transferable. If a claimed
defect cannot be identified or reproduced in
service, you will be held responsible for costs
incurred.
DISCLAIMER OF WARRANTIES: THE
WARRANTY AND REMEDY PROVIDED ABOVE
ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
EXPRESSED OR IMPLIED WARRANTIES
INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND
NONINFRINGEMENT. UNLESS STATED
HEREIN, ANY STATEMENTS OR
REPRESENTATION MADE BY ANY OTHER
PERSON OR FIRM ARE VOID.
Remedies: Your exclusive remedy and Epson’s
entire liability for a material breach of this
Agreement will be limited to a refund of the price
paid for the Epson products covered by this
Agreement. Any action for breach of warranty
must be brought within 15 months of the date of
original purchase. Epson is not liable for
performance delays or for nonperformance due to
causes beyond its reasonable control. Except as
provided in this written warranty, neither Epson
nor its affiliates shall be liable for any loss,
inconvenience, or damage, including direct,
special, incidental or consequential damages,
including lost profits, cost of substitute equipment,
downtime, claims of third parties, including

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customers, or injury to property, resulting from the
use or inability to use the Epson products,
whether resulting from a breach of warranty or
any other legal theory. Some jurisdictions do not
allow limits on warranties or remedies for breach
in certain transactions. In such jurisdictions, the
limits in this paragraph and the preceding
paragraph may not apply.
In Canada, warranties include both warranties
and conditions.
Arbitration, Governing Laws: Any disputes
arising out of this Agreement will be settled by
arbitration to be conducted in Los Angeles,
California, before a single arbitrator, in
accordance with the commercial Arbitration Rules
of the American Arbitration Association, and
judgment upon the award rendered by the
arbitrator may be entered in any court having
jurisdiction thereof. This Agreement shall be
construed in accordance with the laws of the
State of California, except this arbitration clause
which shall be construed in accordance with the
Federal Arbitration Act.
Purchasing Extended
Service: the Epson
Preferred Plus Plan
The Epson Preferred Limited Warranty Plan offers
premium warranty service during your warranty
coverage period. We'd like to inform you of the
opportunity to continue enjoying Epson service
after the end of this warranty through our
Preferred Plus Plan—Epson’s extended service
contract for Epson SureColor T7270,
SureColor T7270D, SureColor T5270, SureColor
T5270D, and SureColor T3270 Printers. The
Preferred Plus Plan provides continued access to
our toll-free priority technical support line and
service for your Printer. Epson’s extended service
contracts do not extend the warranted printed
sheet count; see current terms at time of
purchase. The Preferred Plus Plan must be
purchased before expiration of your original
warranty coverage.
Available plans:
SureColor T3270 Series—EPPT3200S1
SureColor T5270 Single Roll—EPPT5200S1
SureColor T5270D Dual Roll—EPPT5200S1DR
SureColor T7270 Single Roll—EPPT7200S1
SureColor T7270D Dual Roll—EPPT7200S1DR
See the Epson web site at
http://epson.com/warranty-extended-service-plans
(U.S.) or
http://epson.ca/warranty-extended-service-plans
(Canada) for plan information.

EPSON and SureColor are registered trademarks of Seiko Epson Corporation.
Epson Preferred is a service mark of Epson America, Inc.
Epson America, Inc. – P.O. Box 93012 – Long Beach, CA 90809-9941
© 2021 Epson America, Inc., 9/21 CPD-41580R2