Epson WorkForce DS-5500 User manual

User's Guide
NPD6191-04 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2021 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
User's Guide
Copyright
2

Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of the Seiko Epson Corporation.
❏Microso, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of
Microso Corporation in the United States and/or other countries.
❏Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
❏Adobe, Adobe Reader, and Acrobat are registered trademarks of Adobe Systems Incorporated.
❏Intel
®
is a registered trademark of Intel Corporation.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
User's Guide
Trademarks
3

Contents
Copyright
Trademarks
About This Manual
IntroducingtheManuals.....................6
MarksandSymbols.........................6
DescriptionsUsedinthisManual...............6
OperatingSystemReferences..................7
Important Instructions
SafetyInstructions..........................8
RestrictionsonCopying......................9
Restriction on Disassembling and Decompiling. . . . .9
Scanner Basics
ProductParts.............................10
Buttons.................................12
Lights..................................13
InformationonApplications..................13
EpsonScan2...........................13
Document Capture Pro / Document Capture. . . .13
DocumentCaptureProServer..............14
EPSONSowareUpdater..................14
Option Items and Consumables Information. . . . . . 15
NetworkInterfacePanelCodes..............15
RollerAssemblyKitCodes.................16
CleaningKitCodes......................16
Specications of Originals and
Placing Originals
Loading Documents in the ADF(For DS-6500/
DS-7500)................................17
Documentspecications.................. 17
LoadingdocumentsintheADF.............18
Placing Documents on the Document Glass. . . . . . 19
Placing ick Documents on the Document Glass. . 21
Basic Scanning
ScanningfromtheButton....................23
Scanning Using Document Capture Pro
(Windows)...............................23
Scanning Using Document Capture (Mac OS). . . . . 28
ScanningUsingEpsonScan2.................34
Advanced Scanning
SettingaJob(Scan,Save,andSend)............ 38
Creating and Registering a Job (Windows). . . . . .38
Creating and Registering a Job (Mac OS). . . . . . .39
Enabling a Job to Run from the Control Panel
(ButtonAssignment).......................39
Assigning a Job to the Control Panel
(Windows).............................39
Assigning a Job to the Control Panel (Mac OS). . 40
SeparationFeature(forWindowsOnly)..........40
Sorting and Saving Scanned Images into a
SeparateFolder.........................42
Saving as an Oce Format File (for Windows
Only).................................. 47
Maintenance
CleaningtheScanner.......................49
ReplacingtheRollerAssemblyKit..............51
Resetting the Number of Scans in Epson Scan
2Utility...............................55
EnergySaving............................56
TransportingtheScanner....................57
UpdatingApplicationsandFirmware...........58
Solving Problems
ProblemsIndicatedbyStatusLight.............60
ProblemsWhenStartingaScan............... 60
UsingtheADF..........................61
Cannot Start Document Capture Pro
(Windows) or Document Capture (Mac OS). . . . 61
YouCannotStartEPSONScan2.............61
PaperFeedingProblems.....................62
e paperjamsintheADF.................62
MultipleOriginalsAreFed.................64
eOriginalsGetDirty...................64
ScanningTakesaLongTime................64
ScannedImageProblems....................65
Scanqualityisunsatisfactory...............65
Straight Lines Appear when Scanning from
ADF.................................65
Oset AppearsintheBackgroundofImages....65
User's Guide
Contents
4

ScannedImageorTextisBlurred............66
CharacterisnotRecognizedCorrectly........ 67
Moiré Patterns (Web-Like Shadows) Appear. . . . 67
Cannot Scan the Correct Area on the
DocumentGlass........................ 67
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original...............................68
Cannot Solve Problems in the Scanned Image. . . 68
UninstallingandInstallingApplications.........69
UninstallingYourApplications..............69
InstallingYourApplications................70
Technical Specications
GeneralScannerSpecications................72
Dimensions and Weight Specications.......... 73
ElectricalSpecications.....................73
Scanner Electrical Specications.............73
ACAdapterElectricalSpecications..........74
Environmental Specications.................74
SystemRequirements.......................74
Standards and Approvals
Standards and Approvals for European Models. . . . 76
Standards and Approvals for Australian Models. . . .76
Where to Get Help
TechnicalSupportWebSite.................. 77
ContactingEpsonSupport...................77
BeforeContactingEpson..................77
HelpforUsersinEurope.................. 77
HelpforUsersinTaiwan.................. 78
HelpforUsersinAustralia.................78
HelpforUsersinSingapore................ 79
HelpforUsersinailand.................79
HelpforUsersinVietnam..................79
HelpforUsersinIndonesia................ 80
HelpforUsersinHongKong...............82
HelpforUsersinMalaysia.................83
HelpforUsersinIndia....................83
HelpforUsersinthePhilippines.............84
User's Guide
Contents
5

About This Manual
Introducing the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
User's Guide
About This Manual
6

Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003"
refer to the following operating systems. Additionally, "Windows" is used to refer to all versions and "Windows
Server" is used to refer to "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows
Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003".
❏Microso
®
Wi n d o w s
®
10 operating system
❏Microso
®
Wi n d o w s
®
8.1 operating system
❏Microso
®
Wi n d o w s
®
8 operating system
❏Microso
®
Wi n d o w s
®
7 operating system
❏Microso
®
Wi n d o w s Vi s t a
®
operating system
❏Microso
®
Wi n d o w s
®
XP operating system Service Pack 3
❏Microso
®
Wi n d o w s
®
XP Professional x64 Edition operating system Service Pack 2
❏Microso
®
Wi n d ow s S e r v e r
®
2019 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2016 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2012 R2 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2012 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2008 R2 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2008 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2003 R2 operating system
❏Microso
®
Wi n d ow s S e r v e r
®
2003 operating system Service Pack 2
Mac OS
In this manual, "Mac OS" is used to refer to macOS Mojave, macOS High Sierra, macOS Sierra, OS X El Capitan,
OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
User's Guide
About This Manual
7

Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Avoid places subject to dust, shocks, or vibrations.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the product’s label, and always supply power directly from a
standard domestic electrical outlet.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
User's Guide
Important Instructions
8

❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏Do not place heavy objects on the scanner glass and do not press the glass with too much force.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Restriction on Disassembling and Decompiling
You may not disassemble, decompile or otherwise attempt to derive the source code of any soware included with
this product.
User's Guide
Important Instructions
9

Scanner Basics
Product Parts
e illustrations used in this guide are of the Automatic Document Feeder (ADF) scanner (shown on the le).
Note:
Use all the items that came with your product.
a
P Power button
b
$ Wake Up/Sleep button
cReady light
dError light
e
] Start button
f
y Stop button
User's Guide
Scanner Basics
10

aAutomatic Document Feeder (ADF)
bADF cover
cEdge guides
dADF input tray
eADF output tray
fControl panel
aDocument cover
bDocument glass
cCarriage (in the document glass)
User's Guide
Scanner Basics
11

Note:
Do not remove the document mat located on the underside of the document cover.
aUSB port
bDC inlet
cTransportation lock lever
Buttons
e product has four buttons for scanning operations.
Before using the product buttons, make sure you have installed your scanning soware.
Button Function
P button Turns the product on if pressed once.
Press again to turn the product o.
$ button Changes to Sleep mode. Press again to return the scanner to ready status.
] button Lets you start scan.
y button Cancels scanning.
You can customize button controls from Document Capture Pro (for Windows) and Document Capture (for Mac
OS).
Related Information
&“Assigning a Job to the Control Panel (Windows)” on page 39
&“Assigning a Job to the Control Panel (Mac OS)” on page 40
User's Guide
Scanner Basics
12

Lights
e Status light indicates whether the product is operating normally.
Light Indicator Status Meaning
Ready On Ready to scan images.
Flashing Initializing or scanning.
Ready
and Error
Flashing Updating rmware.
Error On An error has occurred.
Flashing Recovering rmware.
$
On The product is in sleep mode. Press the
$ button to wake the product.
(All) O The product is o.
Related Information
&“Problems Indicated by Status Light” on page 60
Information on Applications
is section introduces the application products available for your scanner. e latest application can be installed
at the Epson Web site.
Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to
start either as a standalone application or by using TWAIN-compliant application soware.
See the Epson Scan 2 help for details on using the application.
Document Capture Pro / Document Capture
Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms.
You can save scanned images to a specied folder, send by email, and perform copying functions by linking to a
printer. You can also split documents by using separation information such as barcodes and automatically process
new les. is allows you to streamline the way electronic documents are handled, such as reading large
documents and making best use of network capabilities.
Document Capture Pro is for Windows only. For Mac OS, use Document Capture, and for Windows Server, use
Document Capture Pro Server.
See the Document Capture Pro help (Windows) or Document Capture (Mac OS) for details on using the
application.
User's Guide
Scanner Basics
13

Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Job:
When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.
By registering a series of operations in advance as a job, you can perform all of the operations by simply selecting
the job. By assigning a job to the scanner’s control panel, you can start a job from the control panel (Button
Assignment).
Separation Function:
You can automatically process complicated sorting or organizing by using a variety of detection methods such as
blank pages with/without barcodes which are inserted between the originals, or barcodes on the originals.
You can also sort multiple scanned images as separate les and save each le in specic folders by using these
methods or by setting specic pages.
Document Capture Pro Server
Document Capture Pro Server is an application for Windows Server that allows you to manage up to 100 scanners
on the network through servers.
By using a web browser, you can register and monitor scanners or register jobs: 1. Scan > 2. Save > 3. Send and
assign them to individual scanners. You can scan by simply selecting a job on a scanner managed by Document
Capture Pro Server.
For further information, contact your local Epson oce.
Note:
e optional Network Interface Unit is required to use this application.
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.
User's Guide
Scanner Basics
14

Option Items and Consumables Information
Network Interface Panel Codes
You can scan through a network by using Document Capture Pro (Windows only). By registering frequently used
scan process settings such as save, sort, transfer, and so on, with a name such as "job", you can reduce the workload
and increase eciency by simply selecting “job” on the control panel. See the manual for more details.
Part name Codes
*2
Specications
Network Interface Panel
*1
B12B808411 Available for 1000BASE-T/100BASE-TX/
10BASE-T, IPv6, IEEE802.3az
*1 When mounted, you cannot use the scanner or a computer over a USB connection.
*2 Codes may vary by region.
Installing the Network Interface Panel
Epson Scan 2 works with the optional Network Interface Panel together to enable direct control of all of the
features of your scanner in a network environment.
You can download the User’s Guide for the Network Interface Panel from the following website.
http://support.epson.net/netscan/
User's Guide
Scanner Basics
15

Roller Assembly Kit Codes
Parts (the pickup roller and a separation pad) should be replaced when the number of scans exceeds the service
number. You can check the latest number of scans in Epson Scan 2 Utility.
A: pickup roller, B: separation pad
Part name Codes
*1
Life cycle
Roller Assembly Kit B12B813481 100,000
*2
*1 You cannot use any parts except for the codes specied.
*2 This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
&“Replacing the Roller Assembly Kit” on page 51
Cleaning Kit Codes
Use this when cleaning inside the ADF. is kit is composed of cleaning liquid and a cleaning cloth.
Part name Codes
Cleaning Kit B12B819291
User's Guide
Scanner Basics
16

Specications of Originals and Placing
Originals
Loading Documents in the ADF(For DS-6500/DS-7500)
You can load your original documents in the ADF to scan multiple pages quickly.
Document specications
Only load documents that meet the following specications into the product.
Paper size Measurements
A4 210×297 mm (8.3×11.7 inches)
Letter 215.9×279.4 mm (8.5×11 inches)
Legal 215.9×355.6 mm (8.5×14 inches)
B5 182×257 mm (7.2×10.1 inches)
A5 148.5×210 mm (5.8×8.3 inches)
B6 128×182 mm (5.0×7.2 inches)
A6 (Portrait) 105×148.5 mm (4.1×5.8 inches)
Size Width: 100 to 215.9 mm (3.9 to 8.5 inches)
Length: 148 to 1,016 mm (5.8 to 40 inches)
Weight Thickness (All sizes): 50 to 128 g/m
Less than A6: 60 to 190g/m
Paper type Standard paper, High-quality paper, Recycled paper
Note:
Even when the original meets the specications for originals that can be placed in the ADF, it may not feed from the ADF or
the scan quality may decline depending on the paper properties or quality.
Document with the following conditions cannot be loaded.
❏Photos
❏e ink is wet.
❏e document is ripped, wrinkled, or curled.
❏e document has staples, paper clips, or other objects attached to it; these may damage the feeder mechanism.
❏e document has folds or multiple pages are stuck together.
❏e document has cut-out areas.
User's Guide
Specications of Originals and Placing Originals
17

❏e document is a multi-part form or bound.
❏e document has rear carbon coating.
❏e document is not paper. For example, if you have loaded a transparent le holder.
❏e document is transparent.
❏e document has been created using glossy paper.
Loading documents in the ADF
c
Important:
❏Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the
original. Scan these documents on the document glass instead.
❏Remove any documents from the document glass. Make sure there is no dust on the glass before loading
documents in the ADF.
1. Slide the edge guides on the ADF input tray all the way outward.
User's Guide
Specications of Originals and Placing Originals
18

2. Place the rst page of your document in the ADF input tray with the printed side facing up and the top edge
facing into the feeder. Slide the paper into the feeder until it meets resistance. en slide the edge guides over
to the edge of the paper.
c
Important:
❏Do not load paper above the line just under the
d arrow mark on the edge guides.
❏When loading a stack of paper, fan the paper to remove any paper powder, tap the edges of the paper on a
at surface to align the sheets, and then load it correctly.
❏Do not load additional documents while the current document is being scanned.
Related Information
&“Scanning from the Button” on page 23
&“Scanning Using Document Capture Pro (Windows)” on page 23
&“Scanning Using Epson Scan 2” on page 34
Placing Documents on the Document Glass
c
Important:
Do not place heavy objects on the document glass and do not press the glass with too much force.
Note:
e illustrations used in this guide are of the ADF scanner.
User's Guide
Specications of Originals and Placing Originals
19

1. Open the document cover.
2. Place your document face-down on the document glass. Make sure the top of the document is against the le
edge and centered on the arrow mark.
3. Close the document cover gently so that your original does not move.
User's Guide
Specications of Originals and Placing Originals
20