Ergomotion 390 Series User manual

OWNER’S MANUAL
installation & operation
Series 390

table of contents
Safety Precautions and Usage Statements ............................................... 1-2
Parts List ........................................................................... 3
Base Overview .......................................................................4
Quick Reference Guide ................................................................5
Installation Guide ................................................................... 6-7
Remote Control .................................................................... 8-9
Headboard Bracket Installation Guide ................................................. 10-11
Emergency Power Down Box ...........................................................12
Pair Remote.........................................................................13
Setting Up Two Bases .............................................................. 14-15
Notes ..............................................................................16

1
safety precautions and usage statements
Attention: Important Safety Disclaimers
Read all instructions before using your adjustable base. Save these instructions.
To reduce the risk of shock, burns, fire or injury:
Always unplug the base from the electrical outlet before servicing
any part of the base. To reduce risk of electric shock, unplug the
base before cleaning. To safely disconnect, ensure the base is in a flat
position with all motors o, and unplug from power source.
Keep the power cord away from heated surfaces. Never operate
the base when the air openings are blocked. Keep air openings free
of lint, hair and the like. Do not drop or insert any object into any
opening.
Discontinue use of the bed base and contact a qualified service center
if: it has a damaged cord or plug, if it is not working properly, or it has
been dropped into water.
Only use this bed base for its intended use as described in
this manual. Do not use accessories/attachments that are not
recommended by the manufacturer.
Close supervision is required when the bed base is used by or near
children, convalescents or disabled persons.
Outlet Safety:
For optimal safety and operation, plug bed base into a surge
protector (not included).
The bed base should only be plugged directly into a wall outlet or
surge protector (strongly recommended). Improper connection of the
equipment can result in the risk of electrical shock, electrical fire or
faulty operation of this bed base. If the plug does not fit your outlet,
contact a qualified electrician to install a suitable outlet. Unauthorized
modification or failure to use a wall outlet or surge protector could
void the electrical portion of your warranty.
Warranty Warning:
Do not open or tamper with control box, motors, or remote (with
the exception of battery compartments). The warranty will be void
if the internal workings of these components are tampered with. For
complete warranty information visit www.ergomotion.com or refer to
the warranty card included with the base.
In-Home Use and Hospital Disclaimer:
Ergomotion adjustable bed bases are designed solely for in-home
use. This base was not designed as a hospital bed and is not designed
to meet hospital standards. Do not use this base with TENT TYPE
oxygen therapy equipment or near explosive gases.
Pacemaker Notice:
This product contains Neodymium MAGNETS which may interfere
with devices such as pacemakers, ICD’s and any other device sensitive
to magnetic fields. It is STRONGLY recommended that owners of such
medical devices consult their physician prior to using this product.
It is possible that some pacemakers may falsely interpret the optional
massage feature vibrations as movement/exercise. This is a common
occurrence with any product that creates a vibrating movement and
may not aect the pacemaker. Please consult your physician before
using the massage feature.
Pets and Small Children:
Immediately dispose of all packing materials as it may pose a

2
FCC Compliance:
This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
To comply with the FCC RF exposure requirements, no change to
the antenna or the device is permitted. Any change to the antenna
or the device could result in the device exceeding the RF exposure
requirement and void user’s right to operate the device.
Radio Frequency: 2.4 GHz
smothering risk to small children and pets. To avoid injury, it is not
advised to allow children and small pets to play on or under the bed.
Children should not operate the bed base without adult supervision.
Safety Features:
Casters (optional leg accessory) are equipped with locking wheels to
prevent unwanted movement. Even when locked and unable to roll, it is
possible for the casters to slide. Free release head and foot motors are
designed to lower the mattress by retracting only with gravity, never
pulling downwards, which minimizes pinch points.
Product Ratings:
The lift motors are not designed to operate continuously for more than
[2] minutes in an [18] minute time period or approximately 10% duty
cycle. Attempting to circumvent or exceed this rating will shorten the life
expectancy of the product and may void the warranty.
Weight Limits:
This product is not rated to support weights exceeding 850 pounds.
This product is not rated to support weights in excess of 850 pounds
inclusive of the mattress and bedding. The base will structurally
support this weight, provided it is evenly distributed across the
bed base. The adjustable base is not designed to support or lift this
amount in the head or foot sections alone. Exceeding this weight
restriction could damage the bed and/or cause injury and will void
the warranty.
Acoustics:
The massage function will emit a noticeable tone during operation.
As the massage intensity level is increased, the tone will intensify. The
volume of this tone is directly related to the location environment.
For example, when demonstrated in a show room, the surrounding
environmental noise will cover some of the massage noise. However,
when installed in a home setting with wooden floors, carpeted or not,
the massage volume will be more noticeable.
In normal base operation, the wheels which allow the bed to maintain
its distance from the wall, will make contact with the steel platform
supports of the base creating a contact noise. When entering, exiting
or shifting weight on the base, this contact noise may be audible as
the wheels make contact. This is normal.
SAVE THESE INSTRUCTIONS.
safety precautions and usage statements

3
parts list
All electronics and components that need to be installed are
located in boxes under the base or attached to the frame.
A) Wireless Remote Control and (3) AAA batteries
B) Mattress Retainer Bar (1)* (Optional, can be
purchased from Ergomotion directly)
C) Legs (4)
D) Power Cord (1)
E) Power Supply (1)
F) Power Down Box (1)*
G) Connecting Strap*‡
H) SmartSync™ Cord (1) ‡
Headboard Bracket Components:
I) Headboard Bracket (2)
J) T-Bracket (2)
K) Spacers (2)
L) Long Bolts (8)
M) Short Bolts (10)
N) Nuts (18)
Misc Parts (not included):
O) Surge Protector
P) 9 Volt Batteries (2)
* These items are attached to the base for shipping purposes. Carefully
remove from base and set aside.
‡ Only included in Twin, Twin Long, Queen Split and Cal King Split bases.
Before discarding the packing materials- ensure all the parts are accounted for.
HEADBOARD BRACKET COMPONENTS
I) J) K) L) M) N)
MISC (NOT INCLUDED)
O) P)
A) B)* C)
D) E) F)*
G)* ‡H) ‡

4
base overview
Head Massage
Motor
Foot Massage
Motor
Foot Motor
Head Motor
Lumbar Motor
Head Tilt Motor
USB Charger
LED Light
Control Box Power Down Box

5
quick reference guide
Not to scale. For illustration purposes only. Read all instructions before beginning installation.
Connection ports to
all motors (installed
under base)
Connection to safety
lighting (installed
under the base)
Connection to media
faceplates (installed
under the base)
Audio System (in-
stalled under the base)
Power Cord
Audio
Power Cord
Control Box
Power Supply
Power Down
Box
Input Power
Cord
VIBRATION
VIBRATION

6
To install the legs, thread the washer over the bolt of the leg with
the recessed side facing the leg, and tighten by hand. Do not
over tighten.
STEP 1
STEP 2
installation guide
Always use two people when setting up the base.
Place the bed base box in a desired location with the bottom of
the box facing up.
Remove the binding straps and packing materials, making sure
not to puncture the box with any sharp objects.
Remove the bed base from the box keeping the bottom of the base
facing upwards. TO SETUP A DIVIDED KING SEE INSTALL GUIDE.
STEP 3
STEP 4
STEP 5
Uncoil input cord (connected to control box’s
power port) and plug into Power Supply.
To sync two bases with the SmartSync™cord - see page 16
To install headboard brackets: See detailed installation
instructions on page 11-17
Uncoil the Power Down Box from the frame
and install (2) 9 Volt batteries- not included.
Place box on the ground. Ensure that it is
easily accessible when the base is turned to
its upright position.
For customer support, visit www.ergomotion.com or call: 1-888-550-3746

7
installation guide
STEP 6
STEP 7
STEP 8
STEP 9
Uncoil the Power Cord and connect to the
Power Supply. Place Power Supply on the
ground and extend from the base. Ensure that
the Power Supply and all attached cords are
directed toward the desired surge protector.
Carefully ip the base over on to its legs. Important: Two people are
required to move the bed base. Do not drag across the oor. Do not
rest frame on its side, excessive pressure may damage the legs.
Plug the base into a power source. A surge protector is strongly
recommended.
Ensure batteries are correctly installed in the back of the remote.
Quickly test functions to verify proper setup before placing mattress on
base. Press FLAT to return the base to a at position.
Basic setup is now complete! See page 8-9 for remote control
operating instructions.
For customer support, visit www.ergomotion.com or call: 1-888-550-3746
WARNING
Always unplug the base from the electrical outlet before servicing any
part of the base. To reduce risk of electric shock, unplug the base before
cleaning. To safely disconnect, ensure the base is in a flat position with all
motors o, and unplug from power source.

8
remote control
The MASSAGE button turns
head and foot massage ON/OFF.
Press to cycle through 3 levels
and o.
The HEAD + and - buttons
adjust the head massage
intensities. Levels 1-6.
The FOOT + and - buttons
adjust the foot massage
intensities. Levels 1-6.
The TIMER/ALL OFF button
selects a 10, 20 or 30 minute
massage interval. Pressing
a fourth time will turn off
massage.
The light on the top of the
remote indicates a 10, 20 or 30
minute timer setting. Massage
will automatically shut off after
10 minutes if the massage timer
isn’t set.
MASSAGE FEATUREREMOTE OVERVIEW
Head Massage Intensity
Turn on Head and
Foot Massage
Lifts and Lowers Head
Head Tilt Up/Down
Safety Lights On/Off
Flat Preset Position
Massage Timer
Foot Massage Intensity
Lifts and Lowers Foot
Zero-G Preset Position
Lumbar Support Up/
Down
Lounge Preset Position
TV/PC Preset Position
10, 20, 30 Minute
Massage Timer Lights

9
remote control
One touch LIGHT button
activates and turns off the
safety lighting feature.
One touch ZERO G®preset
position. Zero G®adjusts
your legs to a higher level
than your heart helping
to relieve pressure off the
lower back and promote
circulation.
One touch FLAT preset
position.
One touch LOUNGE preset
position.
One touch TV/PC preset
position.
The HEAD arrows lift
and lower the head section
of the base.
The FOOTarrows lift
and lower the foot section of
the base.
The TILT arrows
customize the level of head
support.
The LUMBAR arrows
customize the level of
lumbar support.
ONE TOUCH BUTTONSADJUST
SAVE UP TO TWO FAVORITE POSITIONS
To program:
Press and hold one of the
buttons for at least 5 seconds. The
LED lights at top of remote will ash in
succession 3 times.
Position is now saved.
To restore the preset buttons back to
their original factory settings:
Hold FLAT and ZERO-G simultaneously for
at least 5 seconds. The LED lights at top of
remote will ash in succession 3 times.
The original presets will be restored.

10
headboard bracket installation guide
STEP 1
a.) Align the hole in the bracket to the brass sleeve into which the
leg threads. Hold the bracket in place and screw the leg into the
base until it is snug. DO NOT OVERTIGHTEN. Too much force
may cause the leg to spin freely.
b) Align the tab with the hole in the frame (located towards the foot
of the base) and use a short bolt and nut to secure the bracket.
Make sure the bolt is tight.
A 9/16” & 1/2” socket and crescent wrench are necessary to complete installation.

11
You may now connect your headboard to the attachment plates
using the remaining short bolts and nuts to secure it to the
brackets. The heads of the bolts will face outward. Use a 9/16"
socket and 1/2" wrench to tighten the bolts.
headboard bracket installation guide
STEP 2 STEP 3
Attach the plastic spacer and T-Bracket.
a.) Measure the distance between the mounting holes on the
headboard and install the spacer and attachment plate to
accommodate the headboard.
b.) To install the plastic spacer and attachment plate, you will need
(2) long bolts and (2) nuts. Place the spacer and attachment
plate in the desired location and slip the bolts through the holes
with the head of the bolt facing outward. Position the bolts
diagonally on the spacer. Use the 9/16” socket and wrench to
tighten the bolts.
A 9/16” & 1/2” socket and crescent wrench are necessary to complete installation.

12
In the event that the base is stuck in an articulated position during a power outage- the
Power Down Box will return the base to a at position.
(2) 9 Volt batteries are required to operate the power down feature and are NOT included.
Locate the Power Down Box under the base. Press and hold the button until the base is at.
Note: The light will turn off after several minutes, however the
button can be pressed at any time during the loss of power to
bring the base at.
emergency power down box
For emergency use only.
The Power Down Box can only be used to bring the base to a
at position. It will not bring the base to a at position when
the base is connected to a working power source.
STEP 1 STEP 2

13
Remove back cover from remote
control. Remove and replace
batteries.
Press and hold button on the back of the remote.
The light will begin to ash then become a
continuous solid light.
Both lights on the Power Down Box and the
Remote will be continuous, then simultaneously
turn off. Replace back cover of the remote.
The remote is now paired with the base.
pair remote
Double click the button on the
Power Down Box (this will not
cause the base to move). The
light will illuminate.
STEP 1
STEP 2
STEP 3
STEP 4
The original remote that comes in the box is already paired to the bed base.
No further action is required.
In the event that the remote is not paired with the base, follow the steps below.
If the Power Down Box is not available- Press Reset button on control box. Pairing LED light on control box will illuminate. Press and hold
button on the back of the remote, the button will begin to blink. Both lights will become continuous and then simultaneously turn off.

14
If any split setup is being installed, plastic connecting straps are provided (one per base) to
secure the bases together. Use both straps to secure the head and foot portions together.
With the bases in their
desired location, slightly
loosen both legs to allow
the strap to t on the leg
bolt, between the leg
washer and frame.
Slide side (a) of the connecting strap onto leg bolt. Swing the strap
and connect side (b) to the leg bolt. Secure the strap by shifting to
the left.
Re-tighten legs. Do not over tighten. Use the remaining strap and
repeat on other end of the base.
STEP 2
STEP 1
STEP 3
setting up two bases
a b

15
SERIAL PORT SERIAL PORT
Unplug base from power source.
Disconnect the power-down box cable from each control box.
Make note where the cable was plugged in.
Connect the male end of the sync cord to each control box. Insert it
into the same port that you disconnected the power down box from
in Step 2.
Connect each power-down box male connection to the sync cord
female connection (Refer to the illustration below).
Plug base back into the power source.
Check to ensure all cords are securely attached. Both remotes will
now operate both bases simultaneously (If the remotes become
unpaired, see page 14).
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
Power-Down Box Power-Down Box
Sync Cord
Splitter
Splitter
Control Box Control Box
setting up two bases
If simultaneous operation of two bases is desired, use the SmartSync™Cord to connect
the electronics of both bases together.

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Phone [phone]
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Email [e-mail]
Web www.ergomotion.com
Serial Number:
©2016 Ergomotion Inc
V002 1/2018