Ericsson DT400 User manual

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Cordless DT400 / DT410 / DT420 / DT430
BusinessPhone Communication Platform
User Guide

Welcome
BusinessPhone – Cordless DT400/DT410/DT420/DT4302
Welcome Welcome to the User Guide for the Cordless telephones DT400,
DT410, DT420 and DT430 of the BusinessPhone Communication
Platform.The BusinessPhone Communication Platform consists of:
•BusinessPhone 250
•BusinessPhone 50
•BusinessPhone 128i
Note: The features described in this user guide are related
to version 5.1 of the BusinessPhone Communication
Platform. Some might not work in earlier versions of the
system and/or might be protected by a hardware dongle
that has to be bought separately.
The latest version of this User guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals_c.shtml
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that
this cordless telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE direc-
tive 1999/5/EC.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
EN/LZTBS 151 352 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

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Quick Reference Guide
–Cordless DT400 / DT410 / DT420 / DT430
BusinessPhone Communication Platform
Answer calls
Answer: T
Suppress ringing: Mute button on the
right side of the phone
Make calls
Normal calls: Extension no. Tor
0External no. T
Hot key
(pre-programmed): 0–9
From last dialled or
who called list: fT
You get busy tone or no answer
Automatic call-back: 5T(Go “off hook”when
called back)
Camp on: 4(Keep handset off hook)
Intrusion: 8
Inquiry
Ongoing conversation: QCall 3rd party
Conference
Ongoing conversation: QCall 3rd party
Q3(To establish) End the
call to leave
Transfer
Transfer a call: QCall 3rd party
T(Before or after answer)
Reminder
Reminder (24 hours): T*32*
Reminder time #
Cancel reminder: T#32#
Account number
Costs on a selected
account no.: T*9*
Account number #
Volume control
Earpiece volume
(during call):
Uor D
(Left side of the phone)
Messages
“Call me”:9#
Voice: 99Speak
Play-back: *
Re-record: 9Speak
Send: #
Receive messages: T*59#
DISA and Message check:
DISA number Message system
Password
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Company number

Quick Reference Guide –Cordless DT400 / DT410 / DT420 / DT430
Call forwarding
Fixed diversion: T*21#
Cancel: T#21#
Individual internal
diversion:
T*21* New no. #
Cancel: T#21#
Follow me, re-direct from
answering extension:
T*21* Own no. *
New no. #
Cancel: T#21* Own no. #
External diversion:
Program: T*22*
Line access code
External number #
Cancel: T#22#
Re-activate: T*22*#
Bypass call forwarding: T*60*
Extension no. #
Information
Enter information
(pre-text): T*23*
1–6
Select “info code”from list
Enter ”completing info”#
Delete information: T#23#
Info code Completing info
Time of return 1 hour (00-23) minute (00-59)
Date of return 2 month (01-12) day (01-31)
Lunch 3 back at, hour minute
Meeting 4 back at, hour minute
Vacation 5 back, month day
Illness 6 back, month day
Hot keys
0...........................................................................
1...........................................................................
2...........................................................................
3...........................................................................
4...........................................................................
5...........................................................................
6...........................................................................
7...........................................................................
8...........................................................................
9...........................................................................
1
Account numbers for business calls:
Account numberProject name
This is a part of ENL/ZTBS 151 352 R1A
2
3
4
© Ericsson Austria GmbH 2002
This is part of ENL/ZTBS 151 352 R1A

5BusinessPhone –Cordless DT400/DT410/DT420/DT430
Table of Contents
Table of Contents
page
Important ......................................................... 6
Description ....................................................... 8
Incoming Calls ............................................... 14
Outgoing Calls ............................................... 16
During Calls .................................................... 19
Call Forwarding .............................................. 23
Information ..................................................... 28
Internal Messages .......................................... 32
Mailbox System .............................................. 39
Hot Keys ........................................................ 43
Group Facilities .............................................. 48
Other Useful Facilities ..................................... 51
Security .......................................................... 61
Least Cost Routing ........................................68
Phone Book ................................................... 69
Settings .......................................................... 75
Audible Adjustments ......................................81
Tones and Signals .......................................... 85
Useful Hints .................................................... 87
Installation ...................................................... 88
Troubleshooting .............................................. 94
Glossary ......................................................... 96
Index .............................................................. 98
Voice Guide ..................................................101

Important
BusinessPhone –Cordless DT400/DT410/DT420/DT4306
Important
This section describes the information that is important to know
before you use the Cordless phone and the functions described.
Note: This user guide describes the supported
BusinessPhone Communication Platform functions
together with the most commonly used telephone specific
functions. All telephone specific functions are listed in the
menu structure “Menu structure”on page 12.
Preparing for use
Before using your Cordless the first time you have to charge and
connect the battery, see section “Installation”on page 88.
Note: Place the Cordless in the charger and charge it for at
least one hour before using it the first time.

7BusinessPhone –Cordless DT400/DT410/DT420/DT430
Important
Guidelines
Consider these suggestions and guidelines to keep your telephone
in good shape and working properly.
Intrinsic safety
The Cordless DT400, DT410 and DT420 are IP54 classified, which
means that they are not specified as intrinsically safe. Do not use
them in hazardous areas.
Only the DT430 is designed for environments requiring intrinsically
safe equipment and therefore IP64 and EX-classified.
Battery handling
The NiMH battery contains environmental polluting material. If
damaged, return it to a collecting point.
Note: Only use the charger that is delivered with your
Cordless to charge the battery.
Cleaning
Clean the Cordless only with a soft, water dampened cloth. Using
soap or any other cleaning materials may discolor or damage the
Cordless.
Tre atm ent
Although the Cordless telephones are resistant to water spray, dust
and soil, you should handle your phone always with care. Do not
expose the Cordless to direct sunlight for long periods and keep
your phone away from excessive heat.

Description
BusinessPhone –Cordless DT400/DT410/DT420/DT4308
Description
1LED
2 Volume Up/Down
Off hook: raise/lower earpiece volume. On hook: raise/lower ringer
volume. See section “Audible Adjustments”on page 81.
System A
PLATTNER
2
1
3
4
5
6
7
9
10
11
12
13
15
16
14
8
17

9BusinessPhone –Cordless DT400/DT410/DT420/DT430
Description
3C-key
One menu back. Cancel a menu option. Delete latest entered digit.
Backspace when editing text.
4 Scroll key
Scroll up/down through menus. “Arrow up”: view messages (not
available for DT400). “Arrow down”: 10 last dialled numbers.
5Callkey
Switch on. Make call, answer call, end call.
6 Loudspeaker key
Hands-free mode: turn loudspeaker on/off, mute/turn on micro at
the same time.
7*/ Pause
Insert a dial tone pause.
8Alarmbutton
DT420 and DT430 only. For sending alarms and test alarms.
9 Earpiece
Please note: The handset may retain small magnetic
articles around the earpiece region.
10 Mute button
Idle state: turn off/on ring signal and message tone (not available
for DT400). During calls: turn the microphone on/off.
11 Display (3 rows)
Display at rest. It shows the owner ID/name and the system. See
section “Display info”on page 10.
12 OK key
Enter menu mode. Confirm settings. Accept messages
(not available for DT400).
13 R-key
Put call on hold (inquiry), take call off hold, call forwarding.
See section “During Calls”on page 19.
14 Keypad
15 #/ Space
Space when editing text.
16 Microphone
17 Accessory connectors
See section “Installation”on page 88.

Description
BusinessPhone –Cordless DT400/DT410/DT420/DT43010
Display info
The display gives you visual feedback on all actions that you
perform, and also textual warnings. The upper two rows are text
rows (12 possible characters in each row), showing menus that you
can access, names and numbers that you edit or dial, your owner
id etc.
The lower row displays different states, visualized by icons.
The display
Texts in the display
System A System indication
The Cordless is in contact with System A. It is also possible for the
system to be named another letter, depending on your system
settings.
No System Out of coverage
The Cordless is not in contact with any system. Please ask your
system administrator to log on the Cordless.
Display icons
Call / “Off hook”
Appears when your Cordless is off hook and flashes during ringing.
Low battery
An attention beep is heard and the “Low battery”icon is displayed
when it is time to charge the battery.
New message
Indicates that a new message has been received. (DT 400 only
voice messages). The symbol will remain until you look at the
message and press OK.
Ringer off
Ringing signal muted or microphone off. High priority messages will
override this setting.

11BusinessPhone –Cordless DT400/DT410/DT420/DT430
Description
abc Text mode
Indicates that you can type both numbers and letters.
Note: The following feature is only available for the DT420
and DT430 telephones. To use this feature with the DT420,
the telephone must be equipped with an optional device.
A Non-movement alarm on
Indicates that the Non-movement alarm is set.
A Non-movement alarm activated
The icon starts to flash and you hear a warning signal if you have
not moved within 30 seconds. If you do not reset the alarm within
5 seconds, an alarm message is sent and the display shows “Non-
movement”.
Additional display features
Depending on which network you are connected to, additional
display features are available. Ask your system administrator if you
require additional display features.

Description
BusinessPhone –Cordless DT400/DT410/DT420/DT43012
Menu structure
The available Cordless specific telephone and network functions
can be accessed via the menus. Use the OK key to enter the menu
mode and confirm the setting. With the Scroll key you can browse
within each menu. To exit a menu, press C.
Note: Since the Cordless can be used in several networks,
some functions might not be supported in your network.
Menu 1
Phonebook
Menu 2
Hot Key
Menu 3
Alerting
Menu 4
Settings
1 Find
2 Add
3 Edit
4 Delete
2 Edit
1 Ring vol.
2 Melody
3 Ring speed
4 Trembler
1 Phone lock
2 Owner ID
3 Automatic key lock
4 Key beep
5 Quick answer
6 Language
7 System
8 Non-movement*
Hot-key no.
(0...9)
Hot-key no.
(0...9) 1 Phonenumber 2 Function
3 Not used
1 View Manual absent on
Manual absent off
Switch off
Non-movement alarm on*
Non-movement alarm off*
Change system
1 Lock phone
2 Set lock code
1 Select System
2 Register
3 Info
4 Test**
* Only DT420 and DT430
** Option for test operation only

13BusinessPhone –Cordless DT400/DT410/DT420/DT430
Description
Switching on/off the Cordless
Switch on
TPress until the display lights up
If the Cordless does not switch on or the battery icon is displayed,
the battery is low. Charge the battery.
The display shows:
OPress OK to confirm
Now you can use your Cordless.
Note: If the message “No System”is displayed you cannot
make or answer calls.
Switch off
Note: During calls, you cannot switch off your telephone.
The Switch off function has to be programmed as a Hot key, see
section “Edit a Hot key”on page 46.
If you already programmed a Hot key:
zPress and hold the Hot key
The display shows:
After a few seconds, the display turns blank. Now your Cordless is
switched off.
Switch on?
Please wait

Incoming Calls
BusinessPhone –Cordless DT400/DT410/DT420/DT43014
Incoming Calls
A ringing signal and the flashing red LED indicate an incoming call.
Answer calls
The first row of the display shows the caller’s number and the last
row shows the call icon:
TPress to answer
If the number is in the phone book, the name is shown instead.
Note: Calls can be answered at any time, no matter if you
are programming, or keying in a number etc.
Mute ringing signal
If the Cordless rings at an inconvenient moment:
Press the mute button on the right side of the phone to
suppress the ringing
Now only the red LED will indicate an incoming call.
If you did not answer a call, the text message icon will appear in the
display:
4736
4736

15BusinessPhone –Cordless DT400/DT410/DT420/DT430
Incoming Calls
The caller will receive no answer.
fPress the “Arrow up”Scroll key to view the phone number of
the caller
The display shows the caller’s phone number:
CPress to exit
or
TPress to dial the displayed number and call back the caller
End the call
TPress
The display shows the duration of the call:
4736
Time = 01:22

Outgoing Calls
BusinessPhone –Cordless DT400/DT410/DT420/DT43016
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
You can also make a call via the phone book, see section “Phone
Book”on page 69.
Make calls
Internal and external calls.
zT Enter the telephone number and press
The number may be any of the following:
•an extension number,
•an external number, where 0 is the digit for external call access.
*To insert a pause if you have to wait for dial tone (on hook).
The dialled number is shown in the display. Your Cordless will go off
hook and establish the connection.
TPress to end the call
Notes: Correct a wrong entry by pressing the C-key. If you
decide not to make the call while keying in the number,
press “C”to stop. If you receive a call while keying in the
number, simply press Tto answer. You can make your calls
faster by programming Hot keys with frequently used
numbers.

17BusinessPhone –Cordless DT400/DT410/DT420/DT430
Outgoing Calls
Off Hook
If you prefer to dial a number off hook:
TPress
Dial tone.
zKey your number on-line
Note: When dialling this way, the C-key cannot be used to
erase digits.
Redial number from last dialled list
The last ten dialled numbers are memorized by your Cordless. You
can redial one of these numbers by selecting the number from the
redial list.
fPress the “Arrow down”Scroll key until the desired number
is displayed
You can store numbers permanently by adding them to your phone
book, see section “Phone Book”on page 69.
TPress to redial
The display will show the dialled number.
Note: The list of last dialled numbers will be cleared if the
power of your Cordless is lost.
Delete all numbers
If you want to delete all numbers in the redial list:
fPress to scroll to the last position
The display shows:
OPress to delete all redial numbers
’OK’
deletes all

Outgoing Calls
BusinessPhone –Cordless DT400/DT410/DT420/DT43018
Automatic call-back
You call an extension and receive busy tone or get no answer.
5Press
Verification tone.
TPress
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.
Busy extension
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).
4Press to camp on
Keep the handset off hook. When the called extension replaces the
handset, it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow camp-on.
Intrusion
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
8Press to intrude
Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.

19BusinessPhone –Cordless DT400/DT410/DT420/DT430
During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can make an inquiry, transfer the
call, create a conference, mute the microphone and ringer or put
the call on hold to perform other tasks.
Inquiry
During an ongoing conversation you like to make an inquiry to an
internal or external party.
QPress
The first call is put on hold.
zCall the third party
When the third party answers, you can switch between the calls,
create a conference and end one of the calls.
Refer back
You can switch between the connected parties:
Q2 Switch between calls
Q1 Press to terminate
The ongoing call is terminated. The other call is connected.
Note: Sometimes the “R”-key must be pressed twice.
Whether you can put internal calls on hold or transfer calls
to external lines depends on your PBX. Consult your system
administrator.

During Calls
BusinessPhone –Cordless DT400/DT410/DT420/DT43020
Transfer
You have an ongoing internal or external conversation and you
want to transfer an ongoing call.
QPress
zCall the third party
You can transfer the call before answer or wait for answer.
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
hints”.
TPress
The call is transferred.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).
Call-back
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.