ESI Remote IP Cordless Handset II User manual

Visit www.esiusers.com for detailed user help
0450-1199 • Rev. A
Some features described herein either may not be available
or may not have been activated on your ESI system.
For more details, consult your System Administrator.
Programming your phone
Setting your phone preferences
Press PROG to access programming, and then select from the
menu choices.
1 Select personal greeting
1 Record
2 Delete
3 Hear
2 Programmable feature keys
3 Station options
1Call waiting
2Personal greeting reminder
5Hands-free answer
6Monitor mode
` 7Power-saving mode
4 Station audibles
3Message ring
5 Password
1 Enter
2 Delete
3 Hear
4Security level
6 External notification
9 Message Recycle Bin
Note: Certain items shown in the menu above may not be
applicable to your specific system. Consult your System
Administrator for more information.
Programmable feature keys
There are two methods for programming your phone’s keys:
Traditional programming• — Press TRANS/CONF/PROG 2and
select the appropriate programmable function key.
Direct (“radio-button”) programming• — Select one of the
eight programmable feature keys, and hold it down for at least
two seconds. This not only initiates programming but also lets
you immediately program that specific key.
The eight programmable feature keys can be programmed as:
Line keys• — If programmed with a line number, the key will become
a line key providing lamp information and outside line access.
Station keys• — If programmed with an extension number, the key
will provide station lamp status and direct station access and transfer.
Speed-dial keys• — Can be used for automatic dialing of frequently
called outside numbers. Enter the line access code (9, 8or 7)
plus the phone number.
Additional-feature keys• — Depending on your system, these may
include live recording, ACD agent log-on, system speed-dial,
personal greeting, etc. See the System Administrator for assistance.
Note: The LEDs on the eight programmable feature keys behave
differently than do those on programmable feature keys on
ESI’s corded desktop Feature Phones. The Cordless Handset’s
programmable feature key LEDs glow only red, while ESI
desktop phones’ LEDs are tri-color (red, amber, green).
Using voice mail
If you have new messages, your display will show an envelope icon.
Retrieving messages from your station
1. Press V MAIL.
2. When prompted, enter your password (if required): _____ #
The default password is 0(meaning, no password required).
During playback of a message, the display will show the originator of
the message, the duration of the message, whether it’s new or old,
and the time/date of the message.
You can press any of the following keys anytime during the
message or during the prompt following the message.
1Pause — Pauses playback for one minute or until pressed again.
2Time/date to number — Toggles the display between the time/
date and the Caller ID number (if available).
3Reply — To automatically reply to a message from another user
(within the system). Begin recording your reply at the tone; press
1to stop. You will then be returned to the original message for
further action.
4Back up — Backs up (“rewinds”) playback four seconds for each
time you press it during message playback. If pressed after the
message has finished, returns you to the message’s beginning.
5Fast forward — Advances playback four seconds each time you
press it.
6Move — Moves a copy of the message to another user’s mailbox.
To add an introduction, press 1when prompted. When you’ve
finished your recording, press 1to stop.
7Delete — Deletes the message.
9Save — Saves the message. It will be played as an old message
the next time messages are retrieved.
Note: 9 9 saves the message as a new message.
When finished, press TALK to hang up (If you hang up while a
message is playing back, the message will remain “new.”)
Message Recycle Bin (un-delete)
Your ESI system stores your 10 most recently deleted messages in
a Message Recycle Bin (PROG 9) to allow you to recover messages
that may have been deleted in error.
Retrieving messages from a remote location
1. At the main greeting, either press and enter your mailbox number:
___________ or have the operator transfer you by pressing
V MAIL and then , and entering your mailbox number.
2. When prompted, enter your password (if required): _____ #
The default password is 0 (meaning, no password required).
The ESI system will announce the number of new and old messages
and play the oldest new message.
The additional key functions listed below may be used from a
remote location:
2Hear time/date — Pauses the message, plays the time/date of
the message and then resumes playback.
5Access user programming — Lets you change the personal
greeting or password.
Note: Fast forward is not available from a remote location.
For more options, listen to the prompts that you’ll hear after the
message plays.
Mailbox personal greetings
You can record up to three personal greetings (PROG 1), and then
change between them as desired.
Example: “Hi, this is Bill. I’m away from my desk or on the phone.
You may reach the operator by dialing 0now; or leave me a
detailed message and I’ll respond to it promptly.”
For more detailed instructions, consult the User’s Guide for your
ESI system (visit www.esiusers.com).
Copyright © 2008 ESI (Estech Systems, Inc.). • 0450-1199 Rev. A
Remote IP
Cordless Handset II
Quick-Reference Guide

Using your phone
Answering a call
When your phone rings, press TALK or the speaker key .
Placing an outside call
Press TALK and dial the line access code 9(or 8or 7). You must
press TALK before dialing any digits on the keypad, even if you
intend to use the built-in speakerphone.
Placing an outside call via analog CO1line
Before dialing any digits on the keypad, press the LCL (local analog
CO line) key and wait for analog CO dial tone.
(If the LCL key hasn’t been programmed, press TALK twice to
ensure that the handset is no longer in a power-down mode, and
then press and wait for analog CO dial tone before dialing any
digits on the keypad.)
Placing an intercom call
Press TALK and dial the extension number, or press a programmed
station key. The station key LEDs indicate:
Solid red = Line or station is in use
“Winking” red = Do-not-disturb (DND) mode
Blinking red = Line or station is ringing
Releasing a call
To release a call, either press TALK or place the handset in its
charger cradle.
Use of headset
To use a compatible headset with the Cordless Handset, simply plug
the headset into the headset outlet located on the handset’s side.
Normally — i.e., unless special programming has occurred — audio
will automatically pass through the headset.
Transferring an IP call to another station
While connected to an outside caller, press TRANS/CONF and dial the
extension number (or press the unlit station key for the person to receive
the call). To perform an unsupervised transfer, hang up immediately
(press TALK). For a supervised transfer, wait until the called person
answers, announce the call, then hang up (press TALK). If, during a
supervised transfer, the transferred-to person doesn’t answer, press
FLASH/RDL (or press the station key again) to return to the original
caller; or press TALK to release the call to the station’s mailbox.
If you call or transfer a call to a station in use (the station key is
solid red), the called person can handle your call as outlined in the
call waiting feature (see next column) — or decide not to take your
call, in which case it will forward to his/her mailbox.
Transferring an IP call directly to mailbox
To transfer an outside call to another user’s mailbox, press V MAIL
and the appropriate station key (or press V MAIL and then
TRANS/CONF, and then dial the extension number). Even though
you both will hear the personal greeting, you can hang up at any
time to release the call to the mailbox.
Transferring an IP call to the main menu
To transfer an outside call to the main menu, press V MAIL, and
hang up.
1 CO = Central Office.
Leaving a message in another user’s mailbox
Press V MAIL and then TRANS/CONF, and then dial the extension
number (or press V MAIL and the appropriate station key). If you
press 1during the user’s personal greeting, you will advance directly
to the record tone.
To leave a message in several mailboxes (Quick Groups), press
V MAIL and, prior to the record tone, either press the appropriate
station keys or enter the appropriate extension numbers.
Initiating a conference call
While connected to an IP call, press TRANS/CONF and call another
station or outside person. Repeat the step to add another person
(the maximum, including you, is 16) to the conference. Hang up
(press TALK) to disconnect all persons in the conference. If the
newest added-on person does not answer, press FLASH/RDL to
return to the original conferees.
Picking up a call at another station
If a call is ringing at another station (if it’s programmed into one of
your station keys, that key will be blinking red), that call can be
picked up at your station by pressing TALK , then either pressing
the ringing station key or entering the extension number (e.g., press
TALK 1 0 3 to pick up a call on extension 103).
Call waiting
If you receive another call while you’re already on a call and you have
activated call waiting (see “Programming your phone,” elsewhere
in this guide), you will hear a tone in your earpiece and the bottom
line of your display will indicate that a call is waiting. You can ignore
the call waiting (and it will be directed to your mailbox), or you can
toggle between the two callers by pressing FLASH/RDL. To drop
either call, press TALK. Your phone will then ring with the other call.
IMPORTANT: Dialing 9 1 1 — analog CO line ONLY
This can be accomplished ONLY if you’re connected to an
analog CO line.
Before dialing 9 1 1 to place an emergency call, press the LCL
(local analog CO line) key and wait for analog CO dial tone.
(If the LCL key hasn’t been programmed, press TALK twice to
ensure that the handset is no longer in a power-down mode, and
then press and wait for analog CO dial tone before dialing 9 1 1 to
place an emergency call.)
Power-down modes
Power-saving mode• activates after the Cordless Handset has
been idle for 30 seconds. Once in this mode, the phone doesn’t
update its LEDs or most of its display to show new status (but will
still show an envelope icon if you have new messages).
Deep-sleep mode• activates after the Cordless Handset has been
idle for five minutes. Once in this mode, the phone doesn’t update
its LEDs or its display to show new status, including the indication
of new messages.
Receiving an incoming call or pressing any phone key (except on
the dialpad) will take the Cordless Handset out of either of these
modes. Both are designed to extend the life of the battery while it’s
out of the cradle; however, you can disable the power-saving mode
in station programming step 37 (3, then 7).
Included hardware
Charger• — When not using the Cordless Handset, place it in the
charger’s cradle to keep the Handset’s battery charged.
Base station• — This device communicates between the
Cordless Handset and the ESI system.
Repeater• — Placed between the Cordless Handset and the base
station to extend signal range.
Fixed keys and their uses
TALK
Press TALK to start or release (hang up on) a call, or to answer.
HOLD
Press to place a IP caller on hold for pickup at any station. To pick up
a held call, press HOLD. The display will show which outside lines are
holding calls, with the most recently held calls on the right. Enter the
appropriate line number — for example, 12for line 12 — to pick up
the call.
To place a caller on exclusive hold — i.e., for pickup only at
your station — press HOLD for at least two seconds. The display
will show an “E” next to the outside line where the call is on hold just
for your station.
FLASH/RDL (Flash/Redial)
When you’re on a call, press this key to generate a flash hook on
the outside line or to toggle between calls waiting.
TRANS/CONF/PROG (Transfer/Conference/Program)
Lets you transfer a call to a station for which you don’t have
a programmed station key. Press TRANS/CONF/PROG and
then dial the extension number. Additionally, while on an IP call,
you can press TRANS/CONF/PROG and call someone else to
add a member to a conference call (consult your particular ESI
system’s User’s Guide to determine how many, counting you, may
participate simultaneously in this call). When the phone is idle, press
TRANS/CONF/PROG to perform station programming.
(Call pickup)
A call ringing at another station or group can be answered from your
station by pressing TALK , then the appropriate blinking station
key or entering the extension number (e.g., TALK 1 0 3 to pick up
a call on extension 103).
# (Page)
To page through all available stations, press TALK # 0. To page in
only a programmed paging zone, press TALK # and the one-digit
paging zone designation (in a range of either 1–3 or 1–9, depending
upon your system; see the System Administrator for assistance).
vol (Volume)
While on a call, adjust the earpiece volume by pressing the one
of the vol keys — either “plus” or “minus/off” — on the Cordless
Handset’s side. To change the ringer type and volume, press
the same key when the Cordless Handset is idle (to turn the ringer
completely off, hold down the “minus” vol key).
Note: The Handset’s available ringer types are slightly different than
those for an ESI desktop Feature Phone.
Mute
To mute the Cordless Handset, while on a call, press the Mute key
located next to the TALK key.
Special features
Call forwarding
Dial 5 6 5 and then either dial an extension or press a station key to
forward your call to that station. To disable call forwarding, dial 5 6 5
and press TALK to hang up. You can create a call-forward key by
assigning 5 6 5 to a programmable feature key.
DND (do-not-disturb) mode
Program the code 5 7 8 into one of the eight programmable
feature keys and just press this key to toggle into and out of DND
(do-not-disturb) mode.
Call recording
Program the code 5 8 2 into one of the eight programmable feature
keys and just press this key while on a call to toggle live call
recording on and off. If you press the key when the Cordless
Handset is idle, you can record a personal memo. The ESI system
keeps all your recordings in your station’s voice mailbox.
Local analog CO line
Program the code 5 8 5 into one of the eight programmable feature keys,
and just press this key while the Cordless Handset is idle to place an
outside call via the analog CO line attached to the Cordless Handset’s
base station. Press this LCL (local analog CO line) key and wait for
analog CO dial tone before dialing any digits on the keypad.
Consult your System Administrator for information
on printing feature key overlays.