eTrikes eTc Companion User manual
eTc Companion
User Manual
Introduction................................................................................................................................................ 2
Before You Ride .......................................................................................................................................... 3
E-Trike Support ....................................................................................................................................... 3
E-Trike Warranty..................................................................................................................................... 3
Assembly Instructions................................................................................................................................. 7
Front Wheel Assembly............................................................................................................................ 7
Handlebar Installation and Configuration................................................................................................... 9
Left Side Handlebar Controls ................................................................................................................ 11
Right Side Handlebar Controls .............................................................................................................. 12
Parking Brake Locks .............................................................................................................................. 13
Battery Installation and Charging ............................................................................................................. 14
Charging Instructions............................................................................................................................ 14
Taking the Batteries on and off the Trike.............................................................................................. 15
Operating Instructions.............................................................................................................................. 17
Riding Tips................................................................................................................................................. 18
Service and Maintenance ......................................................................................................................... 18
LCD Error Codes........................................................................................................................................ 21
September 2023
eee eTrikes Canada
W: etrikescanada.com
Introduction
Dear customer,
Before using this e-trike please take time to read this manual.
It is the Owner’s responsibility to carefully read all the contents of this manual and to comply
with all laws pertaining to the safe operation of bicycles and/or electric bicycles in your local
jurisdiction. Failure to follow the guidelines in this manual may cause injury or damage to your
e-trike and void any warranty.
Please take a moment to record the following information.
Your Trike Details
Frame Serial Number
Front Battery Serial Number
Rear Battery Serial Number
Date of Purchase
Order Number
CAUTION: Fully charge the batteries for first use
Please use this product according to the instructions. All applicable rules
and regulations for operation of an e-bike or bicycle apply to this e-trike.
You must obey all road rules and regulations for your local government
while operating this pedal assist electric tricycle.
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Before You Ride
Before you head out, it's important to make sure that your trike is ready to ride. Always check
your battery, major bolts, especially on the rear axle, plus brakes, quick release bolts for seat
and wheels as well as tire pressure.
E-Trike Support
Our e-trikes use standard bike components, so service and maintenance is straight forward.
This includes but is not limited to, Shimano Gears, Tektro, Bengal brakes, Kenda Tires, Bafang
Motors, Samsung and Panasonic Lithium-Ion Batteries.
General maintenance for the most part is the same as any normal e-bike and most competent
bike shops will be able to help you with this.
If you have a warranty question or issue with your trike within the warranty period of purchase,
please visit https://etrikescanada.com/pages/customer-help-desk and open a support ticket.
Please note we do not offer telephone support without a support ticket linked to a valid Order
ID. Our ticketing system allows for any issues to be documented and tracked.
E-Trike Warranty
While all of our e-trikes go through quality assurance and testing both during manufacture and
assembly prior to shipping from Canada, occasionally components may malfunction, break, or
not work as intended.
Your e-trike is covered by a 12-month manufacturers warranty which covers major components
for defects not caused by riding. These include the battery, motor, LCD, controller, and frame.
Unless otherwise specified, ex-demo and showroom models do not come with any warranty.
Standard wear and tear parts like tires, tubes, nuts and bolts, chains, brake cables or hydraulics,
bearings, disc brake wear are not covered by warranty.
For full warranty details visit https://etrikescanada.com/pages/terms-conditions
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1. These electric trikes are not classified as motor vehicles; however, to drive them on the
roads, various provinces have differing laws.
2. We have worked hard to provide you with a quality product, well designed, and without
defects. You too have a part to play with proper care, maintenance, and attention to
bicycle safety rules, your e-trike will give you years of enjoyment.
3. Do not ride this tricycle until you have read and thoroughly understand the owner’s
manual. It contains information critical to your safety. If you have questions about the
operation of this electric tricycle, consult your authorized dealer. It is extremely
important that you follow the safety guidelines contained in this manual to ensure your
maximum safety. If you loan your e-trike to anyone, make sure they also know how to
operate it safely.
4. When using, do not exceed the maximum user weight of 225 kgs (500 lbs.) and please
be aware of increased braking distances during inclement weather conditions.
Maximum weight for Rear Bench Seat 125 kgs (275 lbs.)
5. Do not ride through excessive water or puddles deep enough to submerge the motor,
controller, or any electronics as this will cause short circuiting and damage to the
electric apparatus. Damage caused by the water is not covered by the warranty.
6. The exposed metal contacts on the battery box are both positive and negative;
therefore, do not touch at the same time with wet hands.
We recommend service and maintenance by a professional technician at a local bicycle shop.
All components on this e-trike are standard brand name 2-wheel bicycle components so service
and maintenance are the same as any e-bike.
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Safety Precautions
Safeguard your batteries to insure continued high performance. It should be recharged after
each use. The normal full-cycle battery life if it is continuously discharged and re-charged is
about three years or 600-800 cycles or recharges, after which the storage capacity of the
battery will gradually decline. If it is not fully discharged and is recharged regularly, the service
life of the battery will be at its optimum. The batteries supplied are top quality LG Lithium
Batteries specifically designed for this vehicle.
•Battery performance is affected by the temperature and is generally more efficient in
warmer temperatures. When the temperature drops below 0 C (32 F) the battery
current may decrease by up to a third or more. Consequently, the travel range on a full
charge in cold environments is much less.
•Frequent braking and starting, riding uphill, traveling against a strong wind, starting
from a standstill, riding on rough or muddy roads, carrying more than one person
and/or heavy loads will consume extra battery power and shorten the range. A few tips
to prolong the battery life during these conditions are as follows:
oFrequent Braking –try to look ahead and coast rather than stop and go
frequently. Riding uphill or against a stiff wind –pedal to supplement the
battery power.
oWhen starting from a standstill –use the pedals to help bring you up to speed.
oWhen the battery meter indicates the voltage is low, switch to manual power
and avoid using the battery so you don’t shorten the battery life.
•If the battery is being stored make sure it is in a clean dry space not near any water or
heat source, remove the battery from the bicycle and recharge it every month.
CAUTION! Fully charge the batteries before the first use!
Failure to do this can result in decreased battery performance for the life of
the bike. Fully charge the battery each time you use the bike.
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This electric tricycle can be used in the light rain and snow, however, it must not be submerged
in water or puddles or ridden in excessively rainy weather - the controller, motor and other
electrical devices may be short circuited and malfunction as a result. Damage caused by water
is NOT covered by the warranty.
Battery Chargers contain sensitive electronics. Improper use, dropping, or sudden jolts can
damage the charger and its internal components.
CAUTION! Always turn off the power and remove the key from the battery
before and during charging to prevent damage to the controller and to the
batteries!
DO NOT use chargers or other components that have not been approved
and tested by eTrikes Canada. eTrikes Canada is not responsible for damage
caused by the use of other products not specifically designed and tested for
use with this electric bike. Use if a charger other than the original supplied
will void warranty.
CAUTION! Do NOT use an air compressor to inflate the tires, instead use a
hand pump. Tires should not be inflated to more than 25PSI, while the
manufacturers rating for the tires is 30PSI this it not recommended as it can
cause tires to un-seat from the rim in some circumstances.
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W: etrikescanada.com
Assembly Instructions
Carefully remove the trike from its shipping carton. If there is any damage to the shipping
carton or trike caused by the shipping company this must be reported on the day of delivery.
Damage reports after the date of delivery cannot be claimed if any damage occurred during
shipping.
Front Wheel Assembly
Tools required: Adjustable wrench or 19mm wrench.
Fully loosen the 2 axle bolts but do not remove them. Position the axle washers according to
the photo below. One washer has a notch that should be facing in a downward position, or the
wheel will not mount properly. The motor power cable should be facing downwards towards
the ground when the wheel is mounted correctly.
Remove the spacer between the front brake pads, when installing the wheel carefully line up
the disc brake rotor to slide in between the brake pads.
Once in position fully tighten the axle bolts.
To connect the motor line up the arrows on the connecting cables and plug firmly together until
you feel them snap in place.
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Line up the arrows on the motor connection cable and plug firmly together until they snap into place.
Handlebar Installation and Configuration
Tools Required: 5mm Allen-Key, 6mm Allen-Key
To tighten or adjust the left and right horizontal position of the handlebars or the height of the centre
stem use a 6mm Allen-key in the centre post to loosen/tighten accordingly.
To adjust the tilt position of the bars, use a 5mm Allen-key to loosen the side bolt, and a 6mm Allen-key
to loosen the bottom plate. Once in position re-tighten both bolts. Be sure to test everything is tight
before riding.
CAUTION! For safety reasons, all bolts must be checked for tightness
before every ride!
Failure to do so could result in serious and/or fatal injuries
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Right Side Handlebar Controls
1. Shimano Gears (normal bicycle gears 1-7)
2. Twist Throttle *
3. Throttle Power Button (some jurisdictions do not allow the use of a throttle. This button allows
you to disable the throttle entirely)
*NOTE: This is a Pedal Assist Trike and is meant to be operated using both pedal power and motor assist.
Due to the weight of the trike and riders it is not meant to be operated using only the throttle, especially
on challenging terrain, inclines,and hills.
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Parking Brake Locks
Both brake levers have a parking brake feature allowing you to lock them in place when you are not
riding the trike. These do not work when you are riding. Squeeze the brake lever to fully apply the
brakes and then switch the lever to either the lock or un-lock position.
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Battery Installation and Charging
Charging Instructions
1. Out of the box, the battery is only semi-charged. Charge to its full capacity before first use.
2. For the first three charges, charge the battery for at least 8 hours,
3. Put the charger into charging socket of the battery. Insert the 240v plug end of the plug into a
standard wall outlet. The power is on when the indicator lamp of the charger is on. It is charging
when the indicator light is red.
4. When the light turns from red to green, the battery is fully charged.
5. After the green light is on, the charger is in “trickle charge” and will charge slowly and maintain
the charge.
The batteries can be removed from the trike and charged indoors, or they can be plugged into the
charger will still on the trike.
CAUTION
1. Please ensure the e-trike power switch is off and the key has been removed before charging.
2. This charger is recommended for INDOOR use only.
3. When charging, please try to place out of reach of children.
4. Charger repairs should be carried out by a qualified technician –Do Not Attempt to Repair
Yourself.
5. Do not touch the two electrodes on the battery by hand.
6. When the bike is not in use, charging the battery is still recommend at least once every month;
for a minimum of two hours each time.
7. Do not use non eTrikes Canada tested and recommended chargers this will void your Warranty.
8. Only use this charger in a dry, clean, well-ventilated environment out of direct sunlight.
9. Do not shake or hit the battery violently.
10. Do Not Open the battery casing this will void your Warranty.
CAUTION! Do not leave the battery plugged in and charging while
unattended or overnight / extended periods. The charger should always
be disconnected once the batteries are charged!
Failure to do so could result in damage to the battery and even risk of fire
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Taking the Batteries on and off the Trike
Front Battery
This battery installs bottom first. Position the front wheel turned to the side to allow access to the
battery mount. Place the bottom of the battery in the mount and then push the top firmly in place until
it clicks and locks in. You will need to turn the key on the frame and the locking switch on the battery to
do this.
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Rear Battery
There are a series of tabs on the battery that line up with slots in the battery mount on the frame. Turn
the key to the unlock position and carefully slide the battery up to remove. To return the battery to the
trike carefully position the battery so the notches line up properly with the mounting slots and push
down firmly in place until it clicks in place. Be careful lining up the pins on the mount with the battery so
that do not damage them. Once in place turn the key to the locked position.
Line the tabs on the battery (red arrows) with the notches on the battery mount on the frame (green
arrows) Then carefully push down firmly until the battery snaps into place.
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The rear battery has an on/off power button. It is recommended to turn the switch to the off position
when not in use to avoid slow battery drain.
NOTE: It is recommended that you remove the keys before riding so that they do not get bumped or
lost during riding
Operating Instructions
With both batteries charged and installed, turn the power switch to the ‘On’ (Circle icon down) position
on the rear battery.
LCD User Manual: Please visit our website FAQ page under the Manuals and LCD Error Codes section for
a full operation guide for the LCD screen: https://etrikescanada.com/pages/frequently-asked-questions
Powering Up: press and hold the M key on the left side controls on the handlebars until the LCD screen
powers up.
Set the appropriate PAS level (1-5, Level 1 = Approximately 20% power, Level 2 40%, Level 3 60%, Level 4
80% and Level 5 100%) The higher the PAS level, the more power the motor will put out.
To use the Pedal Assist feature, set the PAS level to at least 1 and start pedaling. The motor will
automatically kick in as required.
IMPORTANT: The motor will cut out whenever you stop pedaling, apply the brakes or your speed
reaches 32 kmh.
Throttle: The throttle is on the right-hand side of the handlebars and is equipped with a power switch
allowing you to disable the throttle. To use, simply twist the throttle towards you while seated on the
trike. When the grip is fully turned the motor will assist you to the maximum speed set in Level 5.
To disable the throttle, click the black button below the grip. To re-enable the throttle simply click it a
second time.
Brakes: The left brake lever controls the front disc brake, the right brake lever controls both rear disc
brakes. There is also a Parking Brake feature on each lever. When not in use you can lock the brakes to
prevent the trike from moving unintentionally.
Changing PAS and Gears
Whenever you change the Pedal Assist levels it is strongly recommended you stop pedaling and release
the throttle if in use while the gear changes happen. Failing to do so may cause for a noisy and rough
gear transition. Do NOT use the throttle while changing gears or applying the brakes or this may
damage the system!
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There is an automatic SHUT OFF circuit for the throttle on both brake levers. Every time the brake levers
are applied, the power to the motor is shut off.
Maximum Load: The maximum load for this trike is 225 Kg (500 lbs) with the rear bench seat having a
maximum load of 125 Kg (275 lbs)
REAR BENCH SEAT: The rear bench seat is not suitable for installing baby chairs or for carrying more
than a single passenger. Please check the condition of the bolts on the rear bench for ‘wear and tear’
regularly to make sure they are well fastened.
Riding Tips
1. Before riding, check to make sure the battery is fully charged, that the air pressure in the
tires is normal, and make sure the front and back brakes are working properly. Check
the tightness of the front and back wheel, handlebar and that the front and rear bench
seats are fastened tightly enough.
2. When climbing steep hills, a certain amount of pedaling is advisable so as not to drain
the battery power too quickly.
3. It’s a good idea to remove the battery keys when leaving the bike unattended. If leaving
unattended for an extended period you should remove the batteries and seat, storing
them in a safe place to make your e-trike less appealing for someone to try and steal it.
4. We always recommend the wearing of safety helmets whilst riding this e-trike.
5. Obey all traffic laws relevant to the operation of bicycles and electric bicycles.
6. Only two people at a time are permitted to ride this e-trike.
7. This e-trike is for use on public roads, cycle paths, hard packed gravel, and pavement
only –you should always try to avoid ‘Off Roading’, uneven and rough terrain.
8. Please avoid deep puddles, standing water, loose gravel, dirt, wet grass, or soft ground.
9. Always keep both hands on the handlebars.
10. DO NOT hang objects on or under the handlebars.
11. DO NOT brake suddenly in the rain, snow or on slippery wet surfaces.
1. USE extreme caution when near other vehicles. Assume they do not see you and be
careful at intersections and when starting from a stopped position.
12. Wear bright clothing to help make you visible to other motor vehicles.
13. Do not wear loose clothing that can become caught on the bicycle.
Service and Maintenance
All our trikes us standard, brand name two-wheel bicycle components. Service and maintenance are the
same as any traditional 2-wheel ebike and can be done by any competent bicycle shop.
We carry spare parts for all major components in the event anything needs replacing.
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We do not offer telephone support. If you have an issue with your trike that can not be investigated by
your local bike shop please visit our website and open a Support Ticket to ensure your issue is
documented and addressed in a timely fashion: https://etrikescanada.com/pages/customer-help-desk
•Wheels: Wheels should be centred in the fork or dropouts. If you hear any irregular noise from
the wheels or brakes, the wheels should be checked and repaired. Regularly check the spokes of
the wheels for tightness and rim alignment. The wheels should rotate smoothly without
wobbling from side to side. Check the bearing play of the hubs by lifting the bicycle and spinning
the wheel. It should continue to spin for several turns after you stop spinning. To check the play
of the hubs, try to move the rim from side to side between the forks. No substantial play should
exist. If you detect play or if the wheel is difficult to turn, the bearings must be adjusted or
replaced. Please contact a local bicycle dealer, to have the hub bearings adjusted for new
bearings.
•Rims: The rims should be smooth and without cracks, breaks or bulges.
•Spokes: Check the tension of the spokes regularly. About the same tension should be on all the
spokes. If there is some minor loosening of the spokes, you may tighten the nipples, but it is
recommended that you take it to a bicycle shop. If there are loose spokes or if the rim has side
play of more than 4mm, immediately have the wheel trued by a bicycle engineer. Riding with
loose spokes may cause the wheel to fail!
•Tires: Inflate your tires to the pressure embossed on the sidewall before use of your new e-trike.
It is recommended that the tire pressure for your Electric Trike be at least 25 psi. When filling
your tires do NOT use an air compressor, instead use a manual tire pump. Filling too quickly or
over-inflating may cause the tires to release from the rim. If this happens, let out some air, push
the tire back onto the rim and fill slowly. Every time you ride, make sure the tires are inflated
according to the pressure on the sidewall. Improper tire pressure will make riding more difficult,
cause excessive ware, and premature failure of the tire. The tire should be properly seated in
the rim and the fitting of the tire bead and rim bead should be checked. If the tube is pinched
between the rim and the tire, it will fail when inflated. Make sure that the tire is not cracked or
worn unevenly. Check for bulges. Check and make sure that the valve stem is straight in the rim.
Irregular tires should be replaced immediately.
•Handlebar and Display: We have created the handlebar display so that you can easily see it
while riding, you can change the position of the LCD to suit your needs by loosening the
mounting arms and tilting it to the desired position before re-tightening the bolts. Loose or
damaged grips on your handlebars are dangerous! If your grip comes off, you could lose control
of your bicycle.
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•Brakes: Riding with brakes that are worn or damaged, or with worn cables, low hydraulic
pressure or wheels in poor condition may result in losing control of your e-trike. Wet and cold
weather hinders the brake performance. You need more distance to safely stop in the rain or in
a wet or icy conditions. Before each ride, check to make sure your brake cables are free of
obstacles, and are working properly before operating your vehicles. This trike uses mineral oil
hydraulic disc brakes, this oil will need replacing over time and should be checked regularly
before riding.
•Batteries: There is a locking key to lock your battery onto the trike frame to discourage theft. Do
attempt to open any of these batteries in any way or you will void their warranty and increase
the risk of fire or explosion.
•Lubricating the front axle, rear-axle once every three months. Oil the trike chain and check
hydraulic brake fluid at least once every month.
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