Eurofyre CRISIS Operation manual

Assist Call WC Kit
Installation & User Guide
Date: July 2020
Document: EF.CRISISASTCALWCIUG
Issue: 1.0
www.eurofyre.co.uk

This page is intentionally left blank.

Crisis Assist Call WC Kit Installation & User Guide
Page 3
www.eurofyre.co.uk
Intellectual Property and Copyright
This document includes registered and unregistered trademarks. All trademarks displayed are the trademarks of their respective owners. Your use
of this document does not constitute or create a licence or any other right to use the name and/or trademark and/or label.
This document is subject to copyright owned by Eurofyre Limited. You agree not to copy, communicate to the public, adapt, distribute, transfer,
sell, modify or publish any contents of this document without the express prior written consent of Eurofyre.
Disclaimer
The contents of this document is provided on an “as is” basis. No representation or warranty (either express or implied) is made as to the
completeness, accuracy or reliability of the contents of this document. The manufacturer reserves the right to change designs or specifications
without obligation and without further notice. Except as otherwise provided, all warranties, express or implied, including without limitation any
implied warranties of merchantability and fitness for a particular purpose are expressly excluded.
General Warning
This product must only be installed, configured and used strictly in accordance with the General Terms and Conditions, User Manual and
product documents available from Eurofyre. All proper health and safety precautions must be taken during the installation, commissioning and
maintenance of the product. The system should not be connected to a power source until all the components have been installed. Proper safety
precautions must be taken during tests and maintenance of the products when these are still connected to the power source. Failure to do so
or tampering with the electronics inside the products can result in an electric shock causing injury or death and may cause equipment damage.
Eurofyre is not responsible and cannot be held accountable for any liability that may arise due to improper use of the equipment and/or failure to
take proper precautions. Only persons trained through an Eurofyre accredited training course can install, test and maintain the system.
Liability
You agree to install, configure and use the products strictly in accordance with the Installation, User Manuals and product documents available
from Eurofyre.
Eurofyre is not liable to you or any other person for incidental, indirect, or consequential loss, expense or damages of any kind including without
limitation, loss of business, loss of profits or loss of data arising out of your use of the products. Without limiting this general disclaimer the
following specific warnings and disclaimers also apply:
Fitness for Purpose
You agree that you have been provided with a reasonable opportunity to appraise the products and have made your own independent
assessment of the fitness or suitability of the products for your purpose. You acknowledge that you have not relied on any oral or written
information, representation or advice given by or on behalf of Eurofyre or its representatives.
Total Liability
To the fullest extent permitted by law that any limitation or exclusion cannot apply, the total liability of Eurofyre in relation to the products is limited
to:
• In the case of services, the cost of having the services supplied again; or
• In the case of goods, the lowest cost of replacing the goods, acquiring equivalent goods or having the goods repaired.
Indemnification
You agree to fully indemnify and hold Eurofyre harmless for any claim, cost, demand or damage (including legal costs on a full indemnity basis)
incurred or which may be incurred arising from your use of the products.
Miscellaneous
If any provision outlined above is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not aect the
remainder which will continue in full force and eect. All rights not expressly granted are reserved.

Crisis Assist Call WC Kit Installation & User Guide
Page 4 www.eurofyre.co.uk
Scope
The Crisis Assist Call WC Kit Installation & User Guide provides a comprehensive description of the Crisis Emergency Voice Communication
System.
This guide introduces the Crisis Assist Call WC Kit features, technical specifications and gives an understanding of its components and their
function. You will also find instructions on installing, configuration and testing.
This guide is for anyone involved with the design, maintenance and purchasing of a Crisis EVC system. It is assumed that anyone using this
product has the knowledge and appropriate certification from local fire and electrical authorities.
Document Conventions
The following typographic conventions are used in this document:
Convention Description
Bold Used to denote: Emphasis.
Italics Used to denote: References to other parts of this document or other documents.
The following icons are used in this document:
Convention Description
Recommended guideline: Advising to do so.
Caution: Not appropriate to do so or; care taken to avoid danger or mistakes.
Contact Us
Telephone [phone]
Email [email protected]
[email protected]
Website www.eurofyre.co.uk

Crisis Assist Call WC Kit Installation & User Guide
Page 5
www.eurofyre.co.uk
1 Introduction...........................................................................................................................................8
1.1 What is an Emergency Assistance Alarm? ...................................................................................8
1.2 Suitability...............................................................................................................................................8
2 Product Overview ................................................................................................................................8
3 Design Guidelines................................................................................................................................9
3.1 Ceiling Pull Cord Location................................................................................................................9
3.2 Overdoor Indicator Location............................................................................................................9
3.3 Cancel/Reset Point Location............................................................................................................9
4 Important Safety Information........................................................................................................... 10
4.1 Unpacking........................................................................................................................................... 10
5 Installation............................................................................................................................................11
5.1 Connection via an Crisis EVC Panel ............................................................................................ 11
5.2 Connection via an Crisis Type B Outstation............................................................................... 11
6 System Operation .............................................................................................................................. 12
6.1 Raising the Alarm Inside the WC .................................................................................................. 12
6.2 Indication Outside the WC ............................................................................................................. 12
6.3 Acknowledging the Alarm.............................................................................................................. 12
6.4 Resound Feature .............................................................................................................................. 12
6.5 Resetting the System....................................................................................................................... 12
7 Maintenance ....................................................................................................................................... 12
Notes.............................................................................................................................................................. 13
Table Of Contents

Crisis Assist Call WC Kit Installation & User Guide
Page 6 www.eurofyre.co.uk
1 Introduction
1.1 What is an Emergency Assistance Alarm?
An emergency assistance alarm is used by disabled people to summon assistance.
The system generally consists of a ceiling mounted pull cord, a cancel plate, and an overdoor indicator plate. These are connected back to an
Assist Call controller or Crisis Master Station depending on the chosen configuration.
1.2 Suitability
An emergency assistance alarm must be provided to all accessible toilets, accessible bathrooms, accessible bedrooms, accessible showers and
accessible changing areas.
The Assist Call system is designed to fully comply with BS8300:2011, emergency assistance alarms are called for in all new buildings other than
dwellings in the following “Building Regulations Approved Document M:2010”.
2 Product Overview
The Crisis Assist Call WC Kit is a 2 wire system consisting of a ceiling pull cord located near to the WC, cancel plate also located near to the WC
and over door indicator plate located above the door outside of the WC.
The Crisis Assist Call WC Kit is intended to be utilised with a Crisis EVC Master Station, Crisis EVC Network Master Station, Crisis EVC Network
Expander or a Crisis EVC Network Assist Call Master Station which should be located in a permanently staed area.
Additional Assist Call devices can be connected to the circuit however this is dependent upon configuration, please see the installation section
for exact details and recommended cabling of either one additional cancel plate or overdoor indicator and up to 5 additional ceiling pull cords. All
Assist Call devices can be wired in any order so wiring runs can be kept to a minimum.
The Assist Call system wired from a Crisis EVC Master Station features a BS8300 “acknowledge” function, this requires that ”visual and audible
feedback should be provided to indicate that, when the alarm has been operated, the emergency assistance call has been acknowledged and is
being actioned.
An indication that assistance is on its way will reassure those in distress.
All Assist Call devices utilise blue halo indication so that they will not confused with fire alarm devices.

Crisis Assist Call WC Kit Installation & User Guide
Page 7
www.eurofyre.co.uk
3 Design Guidelines
Before designing an emergency assistance alarm the guidelines in BS8300:2009 and “Building Regulations Approved document M:2010” should
be consulted first.
800mm - 900mm
100mm
1000mm
Level with Toilet Front
Figure 1: Crisis Assist Call Device Locations
3.1 Ceiling Pull Cord Location
The ceiling pull cord should be located ideally within the grab rail such that it is reachable from the WC and from the floor close to the WC
ceiling pull cords should consist of 2 red bangles of 50mm diameter one set at a height of between 800mm and 1000mm and the other set at a
height 100mm above the floor.
3.2 Overdoor Indicator Location
The overdoor indicator should located so that it is easily seen and heard by those able to give assistance.
3.3 Cancel/Reset Point Location
The cancel point should be located such that it is reachable from the wheelchair, WC, tip up seat in a shower facility or bed within an accessible
bedroom. The cancel point bottom edge should be between 800mm and 1000mm above the floor.

Crisis Assist Call WC Kit Installation & User Guide
Page 8 www.eurofyre.co.uk
4 Important Safety Information
This Equipment must only be installed and maintained by a suitably skilled and competent person.
This Equipment is defined as Class 2 in EN60950 (Low Voltage Directive) and must be EARTHED.
Caution: Indoor Use Only
Warning: Shock Hazard - Isolate Before Opening
Warning: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE
Warning: THIS UNIT MUST BE EARTHED
Warning: NO USER SERVICEABLE PARTS
Anti-static handling guidelines
Make sure that electrostatic handling precautions are taken immediately before handling PCBs and other static sensitive components.
Before handling any static-sensitive items, operators should get rid of any electrostatic charge by touching a sound safety earth. Always handle
PCBs by their sides and avoid touching any components.
4.1 Unpacking
Remove the equipment from its packing, and check the contents against the following list:
• Crisis Assist Call Pull Cord Plate
• Crisis Assist Call Over Door Plate
• Crisis Assist Call Cancel Plate
• Accessible WC Sticker
• Instruction Sticker (to be located within the WC).
• Installation & User Guide
• Accessory Pack:
6 x Device 2 Part Terminals
6 x Device Mounting Screws
Figure 2: Crisis Assist Call WC Kit

Crisis Assist Call WC Kit Installation & User Guide
Page 9
www.eurofyre.co.uk
5 Installation
The Crisis Assist Call WC device plates mount onto a 25mm UK single gang back box.
5.1 Connection via an Crisis EVC Panel
The devices are wired to the terminals marked 0 and +, the devices are polarity sensitive, however there are no in or out terminals and devices
can be wired in any order. The cabling between the controller and the devices is 2 core 1 mm csa flex, wired in a radial circuit up to 150m length.
The circuit is fully monitored for open and short circuit and a 10K EOL resistor should be fitted across the terminals in the last device.
Line Card
in Master
Station
EOL resistor fitted if Line unused
Figure 3: Crisis Assist Call WC Kit Wiring from EVC Panel
Additional assist call devices can be connected to the circuit of either one additional cancel plate or overdoor indicator and up to 5 additional
ceiling pull cords.
All system wiring should be installed to meet the appropriate parts of BS 7671 (Wiring Regulations). Other national standards of installation should
be adhered to where applicable.
Extra Low Voltage (ELV) Wiring: Always segregate low voltage wiring from the main wiring.

Crisis Assist Call WC Kit Installation & User Guide
Page 10 www.eurofyre.co.uk
5.2 Connection via an Crisis Type B Outstation
Line Card
in Master
Station
EOL resistor fitted if Line unused
Figure 4: Crisis Assist Call WC Kit Wiring from Type B Outstation
There is the facility to connect a Crisis Assist Call WC Kit to a Type B Outstation however please see below as the wiring details are
dierent from those previously mentioned.
The devices are wired to the terminals marked 0 and +, the devices are polarity sensitive, however there are no in or out terminals and devices
can be wired in any order. The cabling between the controller and the devices is 2 core 1.5mm csa fire resistant cable to match that of the type B
outstation circuit. The circuit is extended from the terminals marked EOL Out in the type B outstation.
The circuit is fully monitored for open and short circuit and a 10K EOL resistor should be fitted across the terminals in the last device.
Please note only additional pull cords can be added in this configuration up to 5.
All system wiring should be installed to meet the appropriate parts of BS 7671 (Wiring Regulations). Other national standards of installation should
be adhered to where applicable.
Extra Low Voltage (ELV) Wiring: Always segregate low voltage wiring from the main wiring.
6 System Operation
6.1 Raising the Alarm Inside the WC
The person in distress raises the alarm by pulling on one of the red pull cord bangles, the blue indicator on the ceiling plate will indicate steady
blue and the blue indicator flash and sounder will activate on the cancel plate.
6.2 Indication Outside the WC
The overdoor indicator plate will flash and sounder will activate to show the location of the alarm, the controller should be located within a
permanently staed area. The blue indicator will flash and the sounder will activate on the controller to alert sta of an alarm.
6.3 Acknowledging the Alarm
A member of sta acknowledges the alarm by pressing the button adjacent blue indicator on the controller, the blue indicator will change state
from flashing to steady and the internal sounder will sound intermittently every 15 seconds. The ceiling pull cord indication will extinguish, the
blue indicator on the cancel plate and the overdoor indicator changes state from flashing to steady with intermittent sounder operation every 15
seconds to confirm to the occupant that help is on the way.

Crisis Assist Call WC Kit Installation & User Guide
Page 11
www.eurofyre.co.uk
6.4 Resound Feature
If the Crisis Assist Call alarm is not reset within 2 minutes of being acknowledged it will automatically resound causing the master station and all of
the devices within the alarm circuit to flash and sound mentioned above.
6.5 Resetting the System
When the call has been attended to the alarm is reset by pressing the cancel button within the WC.
7 Maintenance
It is a requirement of BS 5839-9:2011 that a maintenance agreement be in place for the EVCS. The maintenance schedule should be as follows:
Frequency Test
Monthly Test the system monthly by operating a pull cord, acknowledge the call using the controller, check all indicators and reset from
the cancel plate within the WC . Record these results in the site log.
Table 1: Maintenance
Notes

Back Page