Euromatic ERC24B User manual

Model Number ERC24B
INSTRUCTION MANUAL
AFTER SALES SUPPORT
(AU) 1300 886 649 (NZ) 0800 836 761
Radiant Convection Heater

2After Sales Support
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Important Safety Instructions
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
Read this manual thoroughly before first use, even if you are familiar with this
type of product. The safety precautions enclosed herein reduce the risk of fire,
electric shock and injury when correctly adhered to. Make sure you understand all
instructions and warnings. Keep the manual in a safe place for future reference,
along with any warranty information, your purchase receipt and packaging. If you
sell or transfer ownership of this product, please pass on these instructions to the
new owner.
Always follow basic safety precautions and accident prevention measures
when using an electrical appliance, including the following:
Electrical safety and cord handling
• Voltage: Before plugging in the heater, make sure your outlet voltage and
frequency correspond to the voltage stated on the appliance rating label.
• Electrical outlet / circuit: Always plug this heater into a separate wall outlet
socket that must be properly earthed. To ensure you do not overload the
circuit, do not operate another high-wattage product on the same circuit.
• Connection: To insert the plug, grasp it firmly and guide it into the outlet.
• WARNING: No extension cord: Do not use this heater with an extension cord
as this may overheat and cause a risk of fire. Do not use a plug adaptor.
• Protect the power cord:
– Do not operate the heater with the cord coiled up; always fully unwind.
– Do not twist or kink the cord or let it touch heated surfaces.
– Do not put any stress on the cord where it connects to the product.
– Never carry the heater by the cord.
– Arrange the cord away from any traffic areas so no one will trip over it.
– Do not run the cord under carpeting or cover it with rugs, runners, etc.
• WARNING: To reduce the risk of fire, electric shock or injury:
– Never touch the heater with wet or damp hands or feet.
– Do not use the heater if any part of it has become wet. Immediately call a
qualified service technician to inspect the heater and replace any part of the
electrical system that has got wet.
– Never spill liquid into the heater; never immerse the cord, plug or any part of
the appliance in water or other liquids.
• WARNING: Damage: Do not pick up or operate the appliance if the power
supply cord, plug or housing is damaged, after it malfunctions, or has been
dropped or damaged in any manner. Check the power cord regularly for visible
damage. If it is damaged, it must be replaced by the manufacturer or authorised
service agent in order to avoid a hazard. Contact our after sales support centre.

3
After Sales Support
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Important Safety Instructions (Cont.)
• Plug: It is normal for the plug to feel warm to the touch; however, a loose fit
between the AC outlet and plug may cause overheating and distortion of the
plug. Contact a qualified electrician to replace a loose or worn outlet.
• After use: Always switch off the heater and disconnect the power when the
heater is not in use and before cleaning, servicing, moving or storing it.
• Disconnect: To disconnect the heater, switch it off and remove the plug from
outlet. When disconnecting, grip the plug, do not pull on the cord.
• Safety switch: Unless your home is already fitted with a residual current device
(safety switch), we recommend installing an RCD with a rated residual operating
current not exceeding 30mA to provide additional safety protection when using
electrical appliances. See your electrician for professional advice.
Usage conditions and restrictions
• Domestic use: This appliance is intended for indoor household use only. It is
not suitable for commercial, industrial or trade use. Do not use it outdoors. This
product is only suitable for well insulated spaces or occasional use.
• Space heating only: Do not use this appliance for anything other than its
intended purpose, e.g., do not use it as a drying rack for clothes or shoes. Only
use the heater as described in this manual. Any other use is not recommended
and may cause fire, electric shock or injury.
• Floor surface: Only operate the heater on a flat, steady, dry, stable and heat-
resistant surface. Do not place it on or near surfaces that may be damaged
by heat (such as delicate rugs, wallpaper, floor coverings not made of heat-
resistant material, etc.). Do not use it on soft surfaces such as bedding or long
pile or soft carpeting, where openings may become blocked.
• Protect from moisture: This appliance is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or otherwise become exposed to water.
• Ventilation: Only use this heater in a well ventilated area.
• Keep openings clear: To prevent a possible fire and electrical hazard, do not
insert or allow objects to enter any air outlet, ventilation or exhaust openings.
Do not block air intakes or exhaust openings in any manner. Wipe the air
openings clean if they become clogged. Never place the heater on a soft
surface (such as a bed or a couch) where the air openings may be blocked.
• WARNING: No external timer: Never operate the heater on a program switch,
external timer switch or any other appliance for automatic operation, as there is
a risk of fire if the heater is covered or positioned incorrectly.
• WARNING: Do not leave on unattended: Do not use this heater in small rooms
when they are occupied by persons not capable of leaving the room on their
own, unless constant supervision is provided.

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Important Safety Instructions (Cont.)
• Accessories: Do not use attachments not recommended by the manufacturer,
as a risk of fire, electric shock, or serious personal injury may result.
• Operate upright: Always place the heater in an upright position.
• Flammable materials: Do not insert or place flammable materials (such as
paper, plastic or cardboard) in, on or near the product.
• Usage restriction: This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or lack of expe-
rience and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
• Children and pets: Supervise children to ensure they do not play with the
heater. Keep the product out of the reach of children and pets.
• Supervision: Take utmost care and supervise when operating the heater in
the presence of young children or disabled people as the fire guard (the grille
at the front of the heater) does not give full protection.
• To avoid creating a fire risk, do not use the heater:
– in front of or immediately below a power outlet
– near flammable materials or surfaces (such as furniture, curtains, pillows,
bedding, papers, clothes), or near open flames. Keep such materials at least
1m away from the front of the heater and away from the sides and rear
– in any areas where petrol, paint or other flammable liquids are stored, such as
in a garage or workshop, to avoid sparking
– in the immediate vicinity of a bath, shower or swimming pool.
• Service: This heater contains no user-serviceable parts inside. Do not attempt
to open and repair the heater yourself. Other components should only be
serviced by a qualified technician. In case of malfunction, disconnect the plug
immediately and contact our after sales support centre for advice.
• Do not open: Do not try to open the removable cover when the heater is
connected to the power supply. All covers are intended to prevent direct
access to the heating elements and must be in place during use.
• Storage: To avoid damaging the heater during storage or transport, keep the
heater in a dry place, free from excessive vibration.
• Misuse: Improper use or placement may result in the risk of fire, electric shock
and/or injury. We accept no liability for any eventual damages or injury caused
by improper use, incorrect handling or noncompliance with the instructions.
• WARNING: Heat output: The output of this heater may vary and its
temperature may become intense enough to burn exposed skin. Use of this
heater is not recommended for persons with reduced sensitivity to heat or an
ability to react to avoid burns.

5
After Sales Support
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CAUTION: HOT!
• This heater is hot when in use. To avoid burns and personal injury, do not
allow bare skin to touch hot surfaces.
• Attachments, when furnished, may become hot during use. Allow any
attachments to cool before handling them.
• Do not move the heater when it is in use; allow it to cool sufficiently before
moving it. If moving the heater is essential while it is still hot, take extra
care and wear protective oven mitts or gloves to avoid burns.
• A heater has hot and arcing or sparking parts inside. Always maintain your
distance from the product during use to avoid serious burns and personal
injury.
Important Safety Instructions (Cont.)
DANGER! Do not cover!
Do not cover the heater in any manner as it may overheat and
become a fire risk.

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Product Overview
NOTE: Due to continued product improvement, images and illustrations in this manual
may vary slightly from the product purchased. All images in this manual are for reference
purposes only. Parts are not necessarily pictured to scale.
1 Protective metal grille
2 Quartz heating elements (3)
3 Integrated handle
4 Thermostat control
5 Power setting control
6 Castor wheel assemblies (2, with 4 wheels)
4
2
1
6
5
3
Scope of delivery
Heater parts

7
After Sales Support
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Getting Started
Unpacking
Carton: This product has been packaged to protect it against transportation
damage. Unpack the appliance and keep the original packaging carton and
materials in a safe place. It will help prevent any damage if the product needs
to be transported in the future, and you can use it to store the appliance when
it is not in use. In the event that the packaging materials are to be disposed of,
please recycle them where possible.
Plastic wrapping can be a suffocation hazard for babies and young children, so
ensure all packaging materials are out of their reach and disposed of safely.
Cord: Unwind the cord to its full length and inspect the cord and the plug for
damage. Do not use the heater if the appliance or its cord has been damaged
or is not working properly. In case of damage, contact our after sales support
centre for advice on examination, repair or return of the damaged product.
Documentation: Make sure you have read and understood all instructions and
warnings in this manual. Refer to the Product Overview, page 6, to familiarise
yourself with the product and identify all parts. Pay particular attention to the safety
instructions on the previous pages.
Castor wheels: The heater is packaged with the feet (castor wheel assemblies)
unattached. You must attach them before turning on the heater.
Assembly
The heater must only be operated in an upright position with two castor wheel
assemblies fitted to the bottom of the appliance. Each castor wheel assembly
consists of a wheel plate and two castors.
Unpack all parts of the castor wheel assemblies.
Put a soft covering on a table or benchtop and carefully lay the heater on top with
the bottom end at the edge of the table.
Insert two castor wheels each through each wheel plate, affixing them with the
butterfly nuts.
Slide the wheel plates in the correct positions at the underside of the heater.
Secure the wheel plates by tightening the butterfly nuts.
Turn the heater in upright position after the castor wheels are properly fitted.
WARNING!
• Do not operate the heater without the castor wheel assemblies attached.
• Only operate the heater in an upright position (wheels on the bottom,
controls at the top), any other position could create a hazard.

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Operating Instructions
Location
The heater is for floor-standing use only. Place it in an upright position on
a firm, level, dry and heat-resistant floor surface, taking into considering all
relevant safety information on the previous pages.
Ensure that there is sufficient distance from the wall, fixtures, furniture and
other appliances. To exclude the risk of fire, ensure there are no flammable or
heat sensitive materials or substances within 1m of the heater.
Connection
Plug the heater into an appropriate electrical outlet and switch on power to the
outlet. Always use a separate socket that has no other appliances connected
at the same time – do not plug it into a power board or socket adaptor; do not
use an extension cord. Also ensure that the socket is easily accessible so that
the cord can readily be disconnected in an emergency.
To turn on the heater, select a power setting and set the thermostat to your
desired heat level/temperature.
Power settings
OFF......Power off
I ...........Low power (800W) Only the top quartz tube will be on.
II ..........Medium power (1600W) The top and bottom quartz tubes will
be working.
III..........High power (2400W) All three quartz tubes will be working
without the fan function.
.......High power (2400W) with fan All three quartz tubes will be
working together with the fan to help
distribute the warm air.
Thermostat control
The heater is equipped with a thermostat so you can maintain the room
temperature at the set level when running the heater on high power. It only
regulates the temperature on the settings III and .
With the thermostat set to the minimum position, the heater stops working
when the ambient temperature is around 15°C. When the ambient temperature
drops below 15°C, the appliance starts heating on settings III and until the
temperature rises above 15°C. To continue heating at this stage you will have
to adjust the thermostat control to a higher setting.

9
After Sales Support
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To heat up a room fast, we recommend you set the thermostat to the maximum
position, and when the room is comfortably warm, slowly turn the control
anticlockwise until the heater stops working. The heater will now cycle on and
off automatically as the temperature drops and rises.
Switching off
Select the OFF power setting and set the thermostat control to the minimum
position, then unplug the heater at the electrical outlet.
Let the heater cool down before restarting it, if required.
NOTE: The heater will take some time to cool after the power is shut off.
Always wait until it has cooled before moving the heater, and then use the built-
in handle for easy movement, if required.
Operating Instructions (Cont.)
FIRST USE
When switching the heater on for the first time, it may produce smoke
or odour when first heating up. This is due to the components being new
and can be disregarded safely. It is entirely harmless.
Ensure there is adequate ventilation.
Tip-over safety switch
The appliance is fitted with a tip-over safety switch which shuts off the
appliance automatically when it is tipped over. When returned to normal
upright position, heat will automatically come on again. This is a safety
feature to avoid the possibility of fire should the unit be accidentally tipped
over.
CAUTION!
Do not attempt to open the heater and repair it yourself. Any repairs must
be carried out by a qualified technician.

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Troubleshooting guide
If your heater fails to operate, or you experience any other problem with the
appliance, please contact our after sales support centre for advice or to
arrange a service. Before phoning for a service, please ensure that:
• Your heater is properly plugged in.
• The outlet is working and the circuit breaker or fuse are also working.
Other Useful Information
Cleaning, maintenance and storage
If the outside of the heater needs cleaning, wipe it with a soft, damp cloth
and then wipe it dry with a dry cloth. Allow some time for the heater to dry
thoroughly before reconnecting it to the power supply.
Do not use abrasive cleaning powders or devices, furniture polish or harsh
chemical cleaners, as this can damage the surface finish.
CAUTION: Never immerse the cord, plug or heater in water or other liquid for
cleaning. Do not allow water to enter the interior of the heater.
Dust on the grilles and inside the appliance can often be removed by using a
vacuum cleaner with a crevice tool or soft brush attachment.
If you must remove the front grille for cleaning behind it, remove the screws
and nut using a screwdriver. Take care not to touch the heating elements
during cleaning. Make sure to fix the front grille securely back in place before
reuse.
Storage
If you are not going to use the heater for a while, please unplug it at the
electrical outlet.
Clean the appliance as described above.
Disassemble the wheel base assemblies and store the appliance in the original
carton to protect it from dust. Store it in a cool and dry place, out of children’s
reach.
CAUTION!
Always switch off and disconnect the appliance from the power supply
and let to cool before attempting any maintenance or cleaning the heater.

11
After Sales Support
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Technical specifications
Power Supply 240V~ 50Hz
Power Consumption 2400W
Heat Settings 800W / 1600W / 2400W
Weight 5.3kg (approx.)
Dimensions 65cm x 28cm x 55cm (approx.)
Compliance
This product has been fully tested and meets all requirements as set out by
standards AS/NZS 60335.1 and AS/NZS 60335.2.30.
Other Useful Information (Cont.)
The RCM Mark (Regulatory Compliance Mark) indicates that the product
complies with the relevant guidelines of the ACMA as well as corresponding
government requirements for the safety of electrical devices.
E209
Responsible disposal
At the end of its working life, do not throw this appliance out with your
household waste. Electrical and electronic products contain substances
which can have a detrimental effect on the environment and human health
if disposed of inappropriately. Observe any local regulations regarding the
disposal of electrical consumer goods and dispose of it appropriately for
recycling. Contact your local authorities for advice on recycling facilities in
your area.

After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [e-mail]
After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [e-mail]
Warranty returns
Should you for any reason need to return this product for a warranty
claim, make sure to include all accessories with the product.
Product does not work?
If you encounter problems with this product, or if it fails to perform
to your expectations, make sure to contact our After Sales Support
Centre on (AU) 1300 886 649 or (NZ) 0800 836 761 for advice.
Distributed by Tempo (Aust) Pty Ltd ABN 70 106 100 252
PO BOX 6056 Frenchs Forest, Australia NSW 2086
Customer Helpline:
(AU) 1300 886 649 (NZ) 0800 836 761
Email: [email protected]
For an electronic copy of this manual, please contact our after sales support centre.
IM Version No: V1.0 Issue: December 2020