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Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the
Products purchased (the “Product”) will be free from defects in
materials and workmanship for a period of 2 years from the date of
purchase by the Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser (“Purchaser”) and
is not transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized
Horizon dealer. Third party transactions are not covered by this warranty.
Proof of purchase is required for warranty claims. Further, Horizon
reserves the right to change or modify this warranty without notice and
disclaims all other warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION,
EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be
that Horizon will, at its option, (i) repair or (ii) replace, any Product
determined by Horizon to be defective. In the event of a defect, these
are the Purchaser’s exclusive remedies. Horizon reserves the right to
inspect any and all equipment involved in a warranty claim. Repair
or replacement decisions are at the sole discretion of Horizon. This
warranty does not cover cosmetic damage or damage due to acts
of God, accident, misuse, abuse, negligence, commercial use, or
modification of or to any part of the Product. This warranty does not
cover damage due to improper installation, operation, maintenance,
or attempted repair by anyone other than Horizon. Return of any
goods by Purchaser
must be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the liability
of Horizon exceed the individual price of the Product on which liability
is asserted. As Horizon has no control over use, setup, final assembly,
modification or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup or assembly, the
user accepts all resulting liability. If you as the Purchaser or user are not
prepared to accept the liability associated with the use of this Product,
you are advised to return this Product immediately in new and unused
condition to the place of purchase.
LAW: These Terms are governed by Illinois law (without regard to conflict
of law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated
with caution and common sense and requires some basic mechanical
ability. Failure to operate this Product in a safe and responsible manner
could result in injury or damage to the Product or other property. This
Product is not intended for use by children without direct adult
supervision. The Product manual contains instructions for safety,
operation and maintenance. It is essential to read and follow all the
instructions and warnings in the manual, prior to assembly, setup or
use, in order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service you
in the event that you may need any assistance.
For questions or assistance, please direct your email to
productsupport@horizonhobby.com, or call 877.504.0233 toll free
to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for
a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request is available at
www.horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete name,
street address, email address and phone number where you can
be reached during business days, your RMA number, a list of the
included items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales receipt
must also be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on the outside
of the shipping carton.
Warranty Inspection and Repairs
TO RECEIVE WARRANTY SERVICE, YOU MUST INCLUDE YOUR ORIGINAL
SALES RECEIPT verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or replaced free
of charge. Repair or replacement decisions are at the sole discretion of
Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty, the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for repair you are agreeing
to payment of the repair without notification. Repair estimates are
available upon request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight. Please advise us
of your preferred method of payment. Horizon accepts money orders
and cashiers checks, as well as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay by credit card, please include
your credit card number and expiration date. Any repair left unpaid or
unclaimed after 90 days will be considered abandoned and will be
disposed of accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
United States:
Electronics and engines requiring inspection or repair should be shipped
to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be
shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at
productsupport@horizonhobby.com with any questions or concerns
regarding this product or warranty.
United Kingdom:
Electronics and engines requiring inspection or repair should be shipped
to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 1279 641 097 or e-mail us at
sales@horizonhobby.co.uk with any questions or
concerns regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair should be shipped
to the following address:
Horizon Technischer Service
Otto Hahn Str. 9a
25337 Elmshorn
Germany
Please call +49 4121 46199 66 or e-mail us at
service@horizonhobby.de with any questions or concerns regarding this
product or warranty.
