EVVA AirKey User guide

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Table of Contents
1Introduction, overview ..................................................................................... 7
1.1 General legal notes.................................................................................... 7
1.2 EVVA support............................................................................................ 8
1.3 Legal notice .............................................................................................. 9
1.4 Signs and symbols ...................................................................................10
2System architecture........................................................................................11
2.1 Locking components .................................................................................12
2.1.1 AirKey cylinder...................................................................................12
2.1.2 AirKey wall reader ..............................................................................14
2.2 AirKey app ..............................................................................................15
2.3 Smartphones ...........................................................................................15
2.4 AirKey media ...........................................................................................16
2.5 AirKey online administration ......................................................................16
2.5.1 System requirements..........................................................................16
2.6 EVVA KeyCredits ......................................................................................16
2.7 Coding station..........................................................................................17
2.7.1 System requirements..........................................................................17
2.8 Emergency power device...........................................................................17
3System overview —Procedure .........................................................................19
3.1 Installing software and components............................................................19
3.2 Setting up the locking system ....................................................................19
3.3 Creating authorisations .............................................................................20
3.4 System administration, reading out information ...........................................20
4Commissioning...............................................................................................21
4.1 Glossary..................................................................................................21
4.2 Installing the AirKey app ...........................................................................22
4.3 Registering the AirKey online administration ................................................22
4.4 Login ......................................................................................................26
4.5 Installing coding stations...........................................................................27
4.6 Topping up credit .....................................................................................29
4.7 Creating persons ......................................................................................30
4.8 Creating smartphones...............................................................................32
4.9 Registering smartphones...........................................................................34

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4.10 Assembling locking components ..............................................................36
4.10.1 AirKey cylinder...................................................................................36
4.10.2 AirKey wall reader ..............................................................................37
4.11 Adding locking components ....................................................................37
4.12 Adding cards, key tags and combi keys to the locking system .....................40
4.13 Assigning media to persons ....................................................................42
4.14 Assigning authorisations.........................................................................44
4.14.1 Permanent access ..............................................................................45
4.14.2 Periodic access...................................................................................46
4.14.3 Single access .....................................................................................47
4.14.4 Individual access................................................................................48
4.15 Creating authorisations ..........................................................................50
5AirKey online administration ............................................................................51
5.1 AirKey login .............................................................................................51
5.2 AirKey logout ...........................................................................................53
5.3 Administrators .........................................................................................54
5.3.1 Creating administrators.......................................................................54
5.3.2 Editing administrators.........................................................................56
5.3.3 Deleting administrators.......................................................................57
5.4 KeyCredits for access authorisations ...........................................................58
5.4.1 Topping up credit ...............................................................................58
5.5 System settings .......................................................................................60
5.5.1 Time zones........................................................................................60
5.5.2 Further settings .................................................................................63
5.6 Locking system ........................................................................................64
5.6.1 Overview of locking components ..........................................................64
5.6.2 Adding locking components .................................................................65
5.6.3 Editing locking components .................................................................70
5.6.4 Removing locking components .............................................................73
5.6.5 Areas................................................................................................74
5.6.6 Creating areas ...................................................................................74
5.6.7 Assigning locking components to areas .................................................75
5.6.8 Cancelling locking component assignments to an area ............................76
5.6.9 Deleting areas ...................................................................................77
5.6.10 Authorisation overview .......................................................................78

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5.6.11 Maintenance tasks..............................................................................80
5.7 Media & persons.......................................................................................83
5.7.1 Overview of persons ...........................................................................83
5.7.2 Creating persons ................................................................................84
5.7.3 Editing persons ..................................................................................85
5.7.4 Deleting persons ................................................................................86
5.7.5 Assigning persons to media .................................................................87
5.7.6 Overview of media .............................................................................89
5.7.7 Creating media ..................................................................................89
5.7.8 Creating smartphones.........................................................................91
5.7.9 Creating cards ...................................................................................94
5.7.10 Editing media ....................................................................................95
5.7.11 Assigning media to persons .................................................................96
5.8 Authorisations..........................................................................................97
5.8.1 Assigning authorisations .....................................................................98
5.8.2 Granting permanent access authorisations ............................................99
5.8.3 Granting periodic access authorisations...............................................101
5.8.4 Granting single access authorisations .................................................103
5.8.5 Granting individual access authorisations ............................................104
5.8.6 Creating authorisations .....................................................................107
5.8.7 Changing authorisations....................................................................108
5.8.8 Deleting authorisations .....................................................................109
5.8.9 Deactivating media...........................................................................111
5.8.10 Removing deactivated media .............................................................112
5.8.11 Reactivating media...........................................................................113
5.8.12 Duplicating media ............................................................................115
5.8.13 Emptying media...............................................................................117
5.8.14 Cancelling assignments .....................................................................117
5.8.15 Removing media ..............................................................................121
5.9 Protocols ...............................................................................................122
5.9.1 Locking component protocol ..............................................................122
5.9.2 Media protocol .................................................................................125
5.9.3 System protocol ...............................................................................127
5.10 Support logins ....................................................................................127
5.10.1 Creating support logins .....................................................................128

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5.10.2 Blocking support logins .....................................................................129
5.11 Help ..................................................................................................130
6AirKey app...................................................................................................131
6.1 Registering smartphones.........................................................................131
6.2 Authorisation overview............................................................................134
6.3 Security function ....................................................................................136
6.3.1 Activating PIN codes.........................................................................138
6.3.2 Changing PIN codes..........................................................................139
6.3.3 Deactivating PIN codes .....................................................................139
6.4 Entering PIN codes .................................................................................141
6.5 Updating smartphones ............................................................................142
6.6 Connecting to components ......................................................................142
6.7 Maintenance mode .................................................................................143
6.8 Adding AirKey components ......................................................................146
6.8.1 Adding media ..................................................................................147
6.8.2 Adding locking components ...............................................................149
6.9 Removing AirKey components ..................................................................152
6.10 Protocol data in the AirKey app .............................................................154
6.11 Information on the installed AirKey app .................................................156
7Operating AirKey locking components .............................................................157
7.1 Access with smartphones ........................................................................157
7.2 Access with media, such as cards, key tags or combi keys...........................158
8AirKey system operation and maintenance ......................................................159
8.1 Updating locking components ..................................................................159
8.2 Updating smartphones ............................................................................162
8.3 Updating media......................................................................................163
8.4 Updating locking component firmware ......................................................166
8.5 Updating the keyring version of media ......................................................173
8.6 Updating smartphones' app versions.........................................................179
8.7 Replacing batteries and using the emergency power device .........................179
8.7.1 AirKey cylinder: ...............................................................................180
8.8 Repair options........................................................................................181
8.8.1 Installing replacement components ....................................................181
8.8.2 Removing locking components without replacements ............................185
8.8.3 Revoking maintenance tasks for repair options ....................................189

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9Emergency media.........................................................................................191
9.1 Issuing emergency media........................................................................191
10 Working with several AirKey systems ...........................................................192
10.1 Sharing locking components with other locking systems...........................192
10.2 Adding locking components from other locking systems ...........................193
10.3 Assigning authorisations for shared locking components...........................195
10.4 Viewing authorisations for shared locking components .............................196
10.5 Revoking shared locking components.....................................................197
10.6 Using smartphones in several systems ...................................................198
11 Locking component signals .........................................................................199
12 Values and limits of AirKey .........................................................................201
12.1 AirKey online administration .................................................................201
12.2 AirKey locking components ...................................................................201
12.3 Cards, key tags or combi keys ..............................................................201
12.4 AirKey app .........................................................................................201
13 When are KeyCredits deducted? ..................................................................202
14 Troubleshooting ........................................................................................203
14.1 No communication within the system.....................................................203
14.2 Locking component has trouble identifying or is unable to detect media .....203
14.3 Media no longer detected .....................................................................204
14.4 Unable to unscrew the thumb turn of an AirKey cylinder ..........................204
14.5 The locking component signals "Hardware error" .....................................205
14.6 The electronic thumb turn is hard to operate ..........................................205
15 Important information................................................................................206
15.1 System ..............................................................................................206
15.2 Using locking components ....................................................................206
16 List of illustrations .....................................................................................212

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1Introduction, overview
This AirKey system manual contains information on installation, operation and the con-
trols of the electronic AirKey locking system, consisting of the AirKey online administra-
tion, app, cylinders and wall readers for the AirKey master key system.
The products and/or user software described in the AirKey system manual must exclu-
sively be operated by personnel that is adequately qualified for the corresponding task.
Qualified personnel is able to identify risks when handling products/systems and prevent
potential hazards on the basis of their expertise.
1.1 General legal notes
>EVVA concludes the contract on the use of AirKey exclusively on the basis of its Gen-
eral Terms of Business (EVVA-GTB) as well as its General Licensing Conditions (EVVA-
ALB) with regard for the software for the product. Please refer to:
http://www.evva.at/terms-and-conditions/en/.
>We explicitly notify clients that the use of the locking system subject to this contract
may trigger legal approval, reporting or registration obligations, in particular with re-
gard to data protection (e.g. if you are establishing a comprehensive information sys-
tem), as well as grant the right of co-determination to staff in the event of use on
corporate premises. Customers, clients and end users shall be responsible for product
use in compliance with legal stipulations.
>The aforementioned information must be observed and passed on to operators and
users as per the defined manufacturer product liability according to product liability
legislation. Non-compliance releases EVVA from any liability.
>Any use deemed as non-compliant with the contract or as unintended use, any repair
work or modifications that have not been explicitly approved by EVVA as well as all
types of incorrect servicing may cause malfunctions and are prohibited. Any modifica-
tions that have not been explicitly approved by EVVA render claims to liability, war-
ranty as well as any separate guarantee claims void.
>Architects and advisory institutions are obliged to request all necessary product in-
formation from EVVA and take into account all such information to comply with obli-
gations regarding information and instructions under the Product Liability Act. Spe-
cialist retailers and installers must comply with the information in EVVA
documentation and they must pass on such information to customers, if applicable.

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1.2 EVVA support
AirKey is a sophisticated and tested locking system. However, should you still require
support, please do not hesitate to contact your EVVA-Partner.
A list of certified EVVA-Partners is available on our homepage at
http://www.evva.at/partners/search-for-retailers/en/
Set the filter to "Electronic system partners" to explicitly filter by EVVA-Partners with ex-
pertise on electronic EVVA products.
Use the EVVA online form for certain types of support requests. We currently provide the
online form for the following situations:
You have exceeded the maximum attempts to enter credit codes.
Unable to add credit
AirKey login unavailable
Unable to log in Forgot user ID and/or email address?
Click the following link to access the online form:
http://support.evva.at/airkey/en/
For general information on AirKey visit our homepage at
http://www.evva.com/airkey/en/

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1.3 Legal notice
1. English edition, July 2015
This edition shall not longer be valid upon publication of a new system manual. Please
download the most recent version of the system manual from our homepage.
All right reserved. This system manual must not be reproduced, copied or adapted nei-
ther in full or in part using electronic, mechanical or chemical methods or any other pro-
cedures without written consent by the publisher.
This manual may contain defects or misprints resulting from printing. However, the data
in this system manual is revised regularly and corrections are incorporated. We shall not
assume any liability for technical or printing errors and their potential consequences.
All trademarks and industrial property rights reserved.
We reserve the rights to make adaptations and update the document without prior notifi-
cation.
Legal Notice
Publisher
EVVA Sicherheitstechnologie GmbH
Content Management
EVVA Sicherheitstechnologie GmbH
Technical content
Florian Diener, Michael Eberhardt,
Hanspeter Seiss, Johannes Ullmann

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1.4 Signs and symbols
Throughout the system manual, sequences of commands are illustrated as follows.
For example: Media & persons > Create persons menu or for commands and buttons,
such as Save.
Warning, risk of material damage in the event of non-compliance
with the corresponding safety measures.
Notices and additional information
Hints and recommendations
Error messages
Options

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2System architecture
The following figure provides an overview AirKey components and their communication
methods. This is followed by descriptions of the individual components.
Figure 1: System architecture
All transferred data is secured as end-to-end data according to the most
recent encryption standards, from EVVA servers to locking components.

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Figure 2: System overview —seamless security
2.1 Locking components
Locking components control access at the doors. Depending on the authorisation, the
locking component enables or denies access.
2.1.1 AirKey cylinder
AirKey cylinders are battery-operated locking components. They are certified for indoor
and outdoor use. Depending on the specific requirements, AirKey cylinders may also be
suitable for use in areas that are critical to security. AirKey cylinders boast mechanical
protection from vandalism and manipulation.
AirKey cylinders are suitable for installation in fire doors and emergency exit doors*.
AirKey cylinders are available as half cylinders or double cylinders. Double cylinders are
available as one-sided or double-sided access models. One-sided access models merely
feature electric authorisation components on the outside, whereas users must provide
authorisation on both sides with the double-sided access model. The electronic thumb
turn on the identification side rotates freely unless authorisation is provided. The black
plastic cap of the AirKey cylinder is the reader unit.
*The FAP anti-panic function may be required for use in emergency exit and panic doors,
depending on the mortise lock. Please observe the corresponding information and certifi-
cates from lock manufacturers as well as the product code in the order.

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If users hold an authorised medium against the thumb turn, the cylinder engages briefly
to allow to turn the electronic thumb turn and operate the lock. In this context, also ob-
serve the information on Operating AirKey locking components.
Please note that a door is not automatically locked after having closed it.
Doors must be locked manually or alternatively using corresponding,
additional equipment.
Please check the AirKey cylinder you selected is suitable for your application.
We have made the required data sheet available in the download section of our homep-
age: http://www.evva.at/products/electronic-locking-systems-access-
control/airkey/assembly-instructions-datasheets/en/
AirKey cylinders feature visual and acoustic signals. Please refer to the Locking compo-
nent signals section for descriptions of the individual signals.
Follow the assembly manual enclosed with the packaging during assembly of the AirKey
cylinder or the online assembly clip at http://video.evva.com/tutorials/airkey/eapzkz-
s/eapzkz-s-1/en/
Please also note the important information on Using locking components.
Assembly tool for the AirKey cylinder
AirKey cylinders protect against manipulation with a special mechanism. The electronic
thumb turn can be removed with special tools only. The required assembly tools for as-
sembly, disassembly and those to change the batteries are not enclosed with the AirKey
cylinder as standard and for this reason, they must be ordered separately.
Product code: E.ZU.PZ.ZW.V1

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2.1.2 AirKey wall reader
AirKey wall readers are suitable for indoors and outdoors, surface-mounted or flush in-
stallation and for areas critical to security.
Please use the dedicated seal enclosed with the product for use outdoors or in areas that
are exposed to water as well as in the event of surface-mounted installation and observe
the information in the assembly manual.
AirKey wall readers are connected to the AirKey control unit using CAT5 cables (max. 100
m, Rloop max. = 2 Ohm) to supply them with power. The AirKey control unit is supplied
with power by the mains adapter and in the event of a power cut it features a data buffer
for a maximum of 72h, providing the AirKey control unit had previously been in operation
for a minimum of six hours.
Please note that one AirKey control unit each is required to operate one
AirKey wall reader.
AirKey wall reader and control unit combinations can be used to operate electronic lock-
ing elements, such as motorised cylinders, sliding and swinging doors, etc.
Please check carefully to make sure the AirKey product you selected is suitable for your
intended application/assembly situation. We have made the required data sheet or as-
sembly manual available in the download section of our homepage:
http://www.evva.at/products/electronic-locking-systems-access-
control/airkey/assembly-instructions-datasheets/en/
2.2 Maintenance
Two CR2 batteries are required to operate each AirKey cylinder. We recommend you ex-
clusively use spare parts supplied by EVVA and replace the seals enclosed in the battery
replacement set each time you replace the batteries to continue to guarantee the IP pro-
tection class.
This safeguards compliance with the assured AirKey cylinder performance characteristics
(battery life, IP protection class and permissible temperature range).
Cylinder seals must be replaced by trained personnel after two years at the latest. The
durability of the seals depends on component use and the installation environment, i.e.
the service life will be shorter in environments affected by direct sunlight or in hot, cold
and dusty environments, etc. Immediately replace seals upon identifying any damage,
such as cracks, deformation or atypical appearance to continue to guarantee the corre-
sponding IP protection. EVVA recommends to always have the seals replaced by trained
personnel as part of battery replacements. Any regular, statutory inspections of the lock-
ing components must be carried out as per the local regulations applicable in the country
of installation (e.g. escape doors).

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Battery replacement set
incl. 8 sealing gaskets, 2x CR2 batteries)
Productcode: E.TE.PZ.PZ14
(Batteries and seals are each also available separately.)
http://video.evva.com/tutorials/airkey/etepzpz14/
2.3 AirKey app
EVVA provides the AirKey app in the Google Play store free of
charge.
https://play.google.com/store/apps/details?id=com.evva.airkey
The AirKey app is required to operate AirKey locking components with your smartphone.
You can also use your smartphone to add or update locking components and media to
your AirKey system. Most AirKey app features require an active Internet connection.
However, locking components can also be operated offline.
Internet connections may incur extra charges. For this purpose, please note
your provider agreement.
2.4 Smartphones
Smartphones must meet the following minimum requirements for use in AirKey systems:
>Smartphones with NFC functionality
>AndroidTM operating system, from 4.0.0
>AirKey app from the Google Play store
Please note that the smartphones' compatibility depends on many factors
and not every smartphone that meets the minimum requirements guaran-
tees compatibility. For this reason, EVVA comprehensively tests
smartphones. For a permanently up-to-date list of tested smartphones suit-
able for use with AirKey go to http://www.evva.at/products/electronic-
locking-systems-access-control/airkey/compatible-smartphones/en/

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2.5 AirKey media
Tested smartphones, cards, key tags and combi keys are currently available as media.
Media, such as cards, key tags or combi keys are supplied in factory
state. You must add media to your AirKey locking system before being
able to use them.
2.6 AirKey online administration
The AirKey online administration is EVVA's online software solution to manage AirKey
locking systems. The electronic AirKey locking system is compatible with all common In-
ternet browsers and operating systems and does not require local software installations
or dedicated IT infrastructure. EVVA is responsible for live operation and maintenance of
AirKey servers.
2.6.1 System requirements
>Operating systems:
Windows XP (or higher), MacOS 10.6 (or higher), Linux
>Currently compatible with the following browsers:
Internet Explorer 9+, Chrome 14+, Safari 6+, Firefox 6+
>Internet connection (768 kBit/s or faster)
>Optionally: USB port 2.0 for coding station
>Internet ports 7070 and 8072 must be available
Use the "Port connection check" to check your network:
http://www.evva.at/services/port-test-page/en/
You require a valid email address to register an AirKey system.
2.7 EVVA KeyCredits
>KeyCredits are required to operate AirKey locking systems, for instance to assign or
change access authorisations. KeyCredits are available in different packages, either
on the basis of quantity as quantity credit (defined number of enabled changes to au-
thorisations within an unrestricted period of time) or on the basis of time (unrestrict-
ed number of enabled changes to authorisations within a defined period of time). The
matching KeyCredit package for every application is available from specialist EVVA re-
tailers, tailored to the size and dynamic characteristics of your AirKey system. Please
refer to the AirKey product catalogue for more detailed information on the available
packages.

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2.8 Coding station
Add or update AirKey locking components and media to your AirKey system using the
optionally available coding station.
2.8.1 System requirements
>1 USB port
>Java 7 or higher
>HID Omnikey 5421 driver for coding station required
The LED indicates the coding station is ready for operation once it has been connected.
Disconnect and reconnect if the coding station does not indicate it is ready for operation.
If necessary, re-install the coding station drivers.
Do not place more than one medium on the coding station. Otherwise me-
dia may be incorrectly configured. Exclusively use media that have been
approved by EVVA.
The coding station is optionally available.
Product code: E.ZU.CS.V1
2.9 Emergency power device
All locking components feature an interface at the front of the locking component, below
the EVVA logo. Slightly press towards the inside on the left-hand side of the logo (near
the "E") and fold out on the right-hand side (near the "A") to access it. The installed in-
terface is intended for emergency power supply only and it is not required as part of
normal operation.
The emergency power device supplies locking components with power to enable opera-
tion in the event that the batteries have gone flat. For this purpose, connect the emer-
gency power device connecting cable to the corresponding interface and then switch it
on. No other interactions with the emergency power device are required. A medium with
valid authorisation is still required to operate the AirKey locking component. In this pro-
cess, please note that this must be a permanent authorisation without a restricted validi-
ty period. Please refer to the Emergency media section for more detailed information.
Immediately replace batteries after having used the emergency power device to operate
locking components and subsequently update locking components to also enable access
with additional media. Please refer to the Replacing batteries and using the emergency
power device section for more detailed information.
The emergency power device is optionally available.
Product code: E.ZU.NG.V1

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Please note that the AirKey wall reader cannot be supplied with power using
the emergency power device, it is supplied with power using an external
power supply in combination with the control unit.

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3System overview —Procedure
3.1 Installing software and components
Download the AirKey app
Simply install the free AirKey app.
Registration
Register to the AirKey online administration with your browser to cre-
ate a new locking system.
3.2 Setting up the locking system
Use KeyCredits
Simply enter one or several KeyCredit codes in the AirKey online ad-
ministration.
Register smartphones
Register any smartphones with NFC functionality to grant access to
the locking system.
Installing locking components
Install the AirKey locking component (e.g. in doors, key switches or
tubular safes).
Adding locking components
Use an NFC-compatible smartphone in maintenance mode to add lock-
ing components to the locking system.

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3.3 Creating authorisations
Enter changes
Use the AirKey online administration to change authorisations and
settings.
Create access authorisations
Simply drag-and-drop access components to smartphones or media to
create access authorisations.
Creating media
Simply transfer access authorisations to smartphones and create me-
dia.
3.4 System administration, reading out information
Blocks
Access events and the battery status of media are temporarily saved
in the locking component and transferred to the AirKey online admin-
istration upon the next contact.
Updates
In this process, each AirKey app user can update system information
between locking components/media and the AirKey online administra-
tion.
Who accessed what and where?
Access events and door information is available online at any time,
such as the number of times the lock has been operated, user access
events, times or the battery status.