
Warranty Info
Commercial Dehydrators
1 Year Limited Warranty
Excalibur®Products warrants to the
ORIGINAL RETAIL PURCHASER of this
product that if it is purchased through an
AUTHORIZED EXCALIBUR RETAILER, or
Directly from the Factory and operated in
accordance with the printed instruction
accompanying it, then for a period of 1 year from
the date of purchase, the product shall be free
from defects in material and workmanship.
The Excalibur®Digital Controller is backed by a
one year warranty to the first purchaser for use,
providing that the units have not been
misapplied. This warranty does not apply to
damage resulting from transportation, alteration,
misuse or abuse.
Products sold through online auctions, by
unauthorized dealers or discount retailers are
not eligible for warranty services from
Excalibur. To obtain warranty service an original
or copy of the sales receipt from the original
authorized retailer is required.
THEREFORE, YOU SHOULD RETAIN YOUR
SALES SLIP OR INVOICE.
If your commercial Dehydrator needs warranty
service, please contact our Technical Support
Department. In most cases, technical problems
can be corrected over the phone. Tech support
can be reached at one of the following numbers:
Tel 916-381-4254; Fax 916-381-4256
Terms and Limitations
The company will repair (or at its discretion,
replace) the defective parts free of charge if in
the judgment of the company, it has been
proved to be defective as to seller's labor and
material, within the warranty period.
New or rebuilt replacements for factory defective
parts will be supplied for ninety-days from date
of purchase. This warranty does not cover the
cost of installing the parts. Replacement parts
are warranted for the remaining period of the
original warranty.
Limitations
The warranty is void if the product is used for
any purpose other than which it is designed and
has not been subjected to abuse, negligence,
accident, alteration, or failure to follow operating
instructions or the product has been exposed to
abnormal or extreme conditions. The product
must not have been previously altered, repaired,
or serviced by anyone other than factory service
personnel. The serial number must not have
been altered or removed. The product must not
have been subjected to accident in transit or
while in the customer’s possession, misused, or
operated contrary to the instructions contained
in the instructions manual. This includes failure
caused by neglect of reasonable and necessary
maintenance, improper line voltage and acts of
God. This warranty is not transferable.
Except to the extent prohibited by applicable
law, no other warranties whether expressed or
implied, including warranty merchantability and
fitness for a particular purpose shall apply to this
product. Under no circumstances shall Excalibur
Products be liable for consequential damaged
sustained in connection with said product and
Excalibur Products neither assumes nor
authorizes any representative or other person to
assume for it any obligation or liability other than
such as it expressly set forth herein. Any
applicable implied warranties are also limited to
ninety-day period of the limited warranty.
This warranty is subject to the Laws of the
State of California and covers only the product
and its specific parts, not the food or other
products processed in it.