Excel Galaxy II User manual

Excel Galaxy II
User Manual

© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
T: +44 (0) 1977 681 400 | E: sales@vanosmedical.com | W: www.vanosmedical.co.uk
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
User Manual | Excel Galaxy II
Contents
1. Introduction
1.1 Dealer Information
2. Product Identication
2.1 Scooter Components
2.2 About The Excel Galaxy II
3. General Safety
3.1 Warnings
4. User Instructions
4.1 Before Driving
4.2 Getting On The Scooter
4.3 Getting Off The Scooter
4.4 Whilst Driving
4.4.1 Driving Up Inclines
4.4.2 Driving Down Inclines
4.5 Steering
4.5.1 Steering Backwards
4.6 EMI / RFI
4.6.1 EMI / RFI Recommendations
5. Scooter Specications
6. Scooter Components
6.1 Dashboard Specications
6.2 Tiller
6.3 Ignition
6.4 Armrests
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© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
User Manual | Excel Galaxy II User Manual | Excel Galaxy II
6.4.1 Armrest Height Adjustment
6.4.2 Armrest Width Adjustment
6.5 Seat
6.6 Freewheel
6.7 Frame
6.8 Battery
6.8.1 Charging Batteries
6.9 Wheels
6.9.1 Anti-tip Wheels
7. Maintenance
7.1 Tyres
7.1.1 Air Tyres
7.1.2 PU Tyres
7.2 Bodywork
8. Service Checklist
8.1 Service Checklist Form
8.2 Error Codes
9. Warranty Application
9.1 Warranty Conditions
Conformity Declaration Certicate
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The warnings mentioned in this user manual must always be followed,
in order to prevent damage to your Excel Galaxy II scooter or and injury
to yourself.
Tip The tips mentioned in this user manual are intended to make better use
of your Excel Galaxy II scooter.
User Manual | Excel Galaxy II
Before you use your new Excel Galaxy II, you must fully read and understand this user manual. Once
you have read this user manual, you agree to the conditions mentioned in this user manual. We want to
thank you for your condence in our Excel ® products.
The policy of Van Os Medical is focused on continuously improving the quality and reliability of our
products. We therefore reserve the right without further notice to make any changes to this user
manual.
It is important you read this user manual very carefully, before you use your scooter. This user manual
contains important information about the safe use and maintenance of your scooter. We recommend
you keep this user manual safe because it is also your proof of warranty.
The safety instructions in this user manual are general guidelines, which must be seen as overall
guidelines. It is possible that you develop your own way to make common movements. However we
always advise you to consult a professional for assistance in developing safe and effective techniques;
regarding your daily activities within your physical capabilities, for operating your product safely.
Your new scooter requires frequent general maintenance to prolong the life of your scooter, most of
which you can do yourself. We advise you to take your scooter to a professional for a check at least
once a year. You will nd a maintenance schedule further on in this user manual.
Attention!
In this user manual you will nd helpful tips and warnings. These are clearly identied by symbols and
display of the text (see examples below).
Warning
1. Introduction
1
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User Manual | Excel Galaxy II
Company Name :
Dealer Address :
Telephone Number :
Email Address :
Website Address :
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..............................................................................................
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1.1 Enter Your Authorised Dealer Information
2
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
User Manual | Excel Galaxy II

Your scooter is equipped with a unique serial number. You will nd this number on the frame of your
scooter. Please see below for an example of the frame label sticker. Here you will nd details of all the
information on the frame label along with an explanation listed below.
1. Production Date
The date of manufacture.
2. Serial Number
Every scooter has its own unique serial number. You need this number if you have any technical
questions or if you want to order any parts under warranty for the scooter.
3. Maximum Weight
The maximum weight allowed on the scooter.
4. Model Number
This number indicates which model of scooter you have. You need this number when you have any
technical questions or if you want to order any parts for the scooter.
5. Model Name
The model name of your scooter starts with the brand name Excel. The brand name Excel, followed
by the additional model description forms the model name of the scooter. You need the model name
if you have any technical questions or if you want to order any parts for the scooter, in this case Excel
Galaxy II.
6. Description
The intended use of your scooter is described here.
7. Warranty
Here, the warranty period of your scooter is reected. Section 9 describes the warranty conditions in
further detail.
160
SN
KG
Warranty: 10 years (parts subject to normal usage wear and tear are excluded from warranty)
24 months
Excel Galaxy II
8 mph road scooter
10
10
2
2
Garantie:
Garantie:
10 jaar
10 ans
(uitgezonderd van garantie zijn onderdelen die onderhevig zijn aan slijtage)
(la garantie exclue les pièces d´usures normal)
24 maanden
24 mois
Van Os Medical UK Ltd. Excel House 2 Ashbrooke Park Lincoln Way Sherburn in Elmet North Yorkshire LS25 6PJ | www.vanosmedical.co.uk
MAX.
00/00/0000
User Manual | Excel Galaxy II
2. Product Identication
3
1
2
3
4
5
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© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ

Your scooter is equipped with various components and parts. You should know these components and
parts before proceeding to use the Excel Galaxy II scooter.
1. Headrest
2. Armrests
3. Dashboard
4. Tiller
5. Basket
6. Seat Adjustment Levers
7. Freewheel Lever
8. Rear Wheels
9. Anti-tip Wheels
10. Front Wheels
User Manual | Excel Galaxy II
1
2
3
4
5
6
7
8
910
2.1 Scooter Components
The Excel Galaxy II is the ultimate modern road scooter available in 7 colours, including 2 new and
exclusive limited edition matte silk nishes. This scooter comes with a range of features including a
new improved multi-function LCD display screen, angle adjustable tiller, rotating Captain seat chair
with adjustable seat height and backrest angle. Suitable for users up to 25 Stone in weight. The Excel
Galaxy II is a scooter that comes standard with;
• Non-slip foot mat
• Angle adjustable tiller
• Height adjustable headrest
• Multi-function LCD tiller display
• Full LED lighting system and design
• Adjustable seat height and backrest angle
• 360 degree rotating Captain seat chair
• Front shopping basket with carry handle
• Height and width adjustable ip-back
removable armrests
2.2 About The Excel Galaxy II
4
• Looped tiller for nger or thumb steering
• Available colours: Shiraz Red, Gun Metal Grey,
Emerald Green, Lightning Blue, Midnight
Black, Dark Storm* and Rapid Ocean* (Limited
Edition Colours)*
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
User Manual | Excel Galaxy II

User Manual | Excel Galaxy II
5
Van Os Medical will not take responsibility for any injuries or property damage, in the unlikely event of
an accident when the recommendations and warnings described in this user manual are not followed.
The Excel Galaxy II is a very safe product when used correctly and if operated incorrectly may cause
injuries or damage.
Protect your scooter by checking it regularly. When any part of your Excel Galaxy II doesn’t function
correctly, a dangerous situation could occur. Therefore, you must keep your scooter in perfect
condition, to ensure safe use. Periodical inspection, a correct adjustment and replacement of broken or
worn parts in quick time will result in use for years without any problems. An authorised Excel dealer,
who will only use Excel replacement parts, will take care of your scooter and make sure you can use
your scooter for years without problems.
To prevent any damage to your property, the scooter or the user of the scooter, you must read the
following warnings. Failure to follow all the instructions in this user manual may result in damage to the
scooter or serious injury.
3.1 Warnings!
• Always operate your scooter with thought, care and safety.
• Do not drive into kerbs.
• It is important that the maximum user weight is not exceeded. The maximum user weight is the
weight of the person including luggage etc.
• Unauthorised modication and or use of parts not supplied by Excel will invalidate the scooter
warranty which may lead to user injury or and damage to the scooter.
• Do not let children play with or on your scooter and allow any children to sit on your lap
• To avoid a tipping hazard, do not make sharp turns at full speed.
• All wheels must be in contact with the oor at all times during use. This will ensure the scooter is
properly balanced.
• Do not use your scooter when it is damaged or has any malfunction.
• Do not attempt to use your scooter on an escalator. Always use an elevator.
• Do not carry passengers under any circumstances.
• Always make sure the scooter is off before mounting or dismantling.
• Do not drive backwards or across on an incline or across an uneven surface.
• Always make sure the seat is locked forward before operating your scooter.
• Always come to a full stop before charging direction from forward to reverse or from reverse to
forward.
• Do not use your scooter if you are under the inuence of alcohol, drugs or medication an offence
under The Road Trafc Act 1998.
• Do not climb ramps or kerbs that exceed your scooters capacity.
• Always approach inclines straight on.
• Always be aware of and careful near mechanical pinch points especially when assembling and
disassembling to your scooter.
3. General Safety
5
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User Manual | Excel Galaxy II
6
• Never sit on your scooter when it is being transported.
• If you need to transport the scooter by car, you should always do this with the right system.
• Always keep extra care when driving on soft or uneven surfaces such as grass and gravel.
• Always cross streets at intersections and use crosswalks or the most direct route, making sure that
your path is clear and that you are visible to motor trafc.
• Never drive backwards off a kerb.
• Never drive a kerb or step up or down if it is higher than one third of the diameter of the wheels
in cm.
• Do not drive your scooter in icy or salted conditions.
• Always check with your doctor to determine if any of the medications you are taking may affect
your judgment and/or your ability to operate your scooter. Also check with your physician
concerning your physical ability to operate a scooter.
• Do not tow any type of load with the scooter.
• When driving outside, use pavements or bicycle lanes. Never drive in car lanes.
• Do not drive beside a river, port, or lake without a fence or railing.
• If possible, avoid driving in the rain or at night.
• Keep your arms on or inside the armrests and feet on the footplate or footrests at all times.
• Do not attempt to cross over a gap greater than 4”/10 cm.
• Be aware of trafc and other road users when crossing or using roads.
• Never ride on motorways or dual carriageways.
Any changes to the Roadster DX8 Deluxe scooter, which are structural
changes, are always at the expense of the warranty.
Warning
6
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
User Manual | Excel Galaxy II

It is very important that you teach yourself the correct user instructions. Therefore, you need to know
all the components of the scooter as described in this user manual. Always check with an expert about
developing safe methods regarding your physical abilities to use your scooter.
4.1 Before Driving
Please ensure you have familiarised yourself with how to operate this scooter safely before driving.
This scooter may only be driven on pavement in pedestrian areas up to a max speed of up to 4 mph
(6.4 kph). Use the High/Low button on the lower setting to ensure you do not exceed this speed. The
scooter may be driven on single carriage way roads with the button set to high. This will allow speeds
up to 8 mph (12.8 kph).
Before using the scooter in busy or hazardous environments, familiarise yourself with the operation of
the scooter. Practice operating the scooter in a safe open environment.
Practice operating your scooter on the lower speed setting (up to 4 mph) until you are condent that
you can easily operate and control the scooter at the higher speed (up to 8 mph).
4.2 Getting On The Scooter
• Before getting on the scooter make sure it is on a at surface.
• The scooter should always be in the drive gear before getting on the scooter.
• Always check if the scooter is turned off before getting on.
• You can do this by checking the LED lights on the dashboard, these should be off (no light).
• If the scooter is off, you eliminate the chance of accidentally touching the levers, possibly causing
injury to yourself or others. The tiller should always be upright.
• You can rotate the chair 90 degrees with the lever on the bottom right side of the chair. This way
you can easily get on and turn the chair back into driving position. You can also do this with the
armrests raised up.
• Put your foot in the middle of the footrest when getting in the scooter to ensure stability.
• If there is a seatbelt present, attach this before driving. For assuming the correct driving posture
you can adjust the tiller to a desired angle.
• Put the key into the ignition and turn one quarter to the right. The LEDs on the dashboard will
now light up and you will be ready to go.
4. User Instructions
User Manual | Excel Galaxy II
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• When getting off the scooter you should follow the same steps for getting on in reverse order.
• Put the tiller back into the upright position if not already.
• Make sure the scooter is always off and the key is removed from the ignition when getting off the
scooter.
• You can rotate the chair 90 degrees with the lever on the bottom right side of the chair. This way
you can easily get off and turn the chair back into driving position. You can also do this with the
armrests raised up.
4.4 Whilst Driving
• Do not move any part of your body out of the scooter whilst travelling.
• Ensure your clothing and other garments including accessories do not get tangled or caught on
the scooter handles or in the wheels.
• Plan your journey ahead and ensure you have enough power (miles) to take you to your nal
destination to avoid any unplanned routes which could result in injury to yourself and or damage
to your scooter.
4.4.1 Driving Up Inclines
• When driving up any incline always do so by going in a forwards direction and perpendicular to
the ramp or slope.
• Ensure you keep control when going up the incline by driving at a controlled average speed.
• Always keep the scooter in the drive gear and driving whilst going up an incline.
• In the event you stop on an incline, restart and increase speed slowly (The scooter may roll
backward slightly before continuing forward).
User Manual | Excel Galaxy II
4.3 Getting Off The Scooter
• Do not get on or off the scooter whilst driving or and on an incline.
• Do not carry extra weight that exceeds the maximum user weight as the anti-tip
wheels are designed to keep the centre of gravity on the back of the scooter; as this
may cause unintended damage.
• Do not attempt to drive across a sloping surface greater than 3 degrees, this may
cause the scooter to tip over.
• Do not attempt to drive up an incline greater than 10 degrees.
• Do not go backwards down or up an incline.
Warning
8
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User Manual | Excel Galaxy II

User Manual | Excel Galaxy II
• When driving down an incline always do so by going in a forwards direction.
• Ensure you keep control when going down the incline by driving at a controlled average speed
and ready to brake if necessary.
• Always keep the scooter in the drive gear and driving whilst going down an incline.
4.4.2 Driving Down Inclines
Warning
• Never go up or down an incline that is covered with snow, ice, leaves,
pebbles/stones, wet grass or recently mowed grass. Avoid any ground that
may be dangerous to drive on.
• In the event your scooter builds momentum faster then you can control when
going down an incline, always slowly release the gas lever. By feeding less
power the scooter will automatically brake and cause the scooter to slow.
4.5 Steering
Tip The most important action on a scooter is steering. For driving comfort
always drive with arms slightly bent and hands on the handlebar.
• Turn scooter speed down to the lower setting.
• Steer in the desired direction.
• Slowly pull the throttle lever.
4.5.1 Steering Backwards
• Turn scooter speed down to the lower setting.
• Observe surroundings and pay attention to behind your scooter using your mirrors.
• Pull the left throttle lever.
• Turn the handlebar to the left to go left.
• Turn the handlebar to the right to go right.
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The fast development of electronics, mostly in the area of communication, has ooded our world
with electromagnetic (radio) waves transmitted by TV, radio, laptops, microwaves and pacemakers.
These electromagnetic waves are invisible and get stronger the closer one gets to a source. If these
electromagnetic waves cause electrical appliances to stop functioning correctly or even completely
stop working, this is called Electromagnetic Interference (EMI) or Radio Frequency Interference
(RFI).
All electrical vehicles, including scooters, are susceptible for Electromagnetic Interference / Radio
Frequency Interference (RFI). This can result in unexpected movements of your scooter. Should
any unintended movements occur, or the brakes don’t work as normal, turn off your scooter
immediately. The FDA has ruled that every scooter should be able to resist EMI / RFI up to a certain
level. The higher the level of interference it can withstand, the better the protection against EMI
/ RFI is. This is measured in volts per meter (V/m). The minimum resistance level against EMI / RFI
should be 20 V/m. This product has been tested and found to have a resistance level of 20 V/m.
User Manual | Excel Galaxy II
4.6 EMI / RFI
• Do not use personal electronic communication devices like a mobile phone, when using your
scooter.
• Be extra careful when in the neighbourhood of radio and TV towers.
• Turn off your scooter when you are standing still for a longer time.
• If unintended movement or brake release occurs, turn off the scooter as soon as it is safe to
do so.
• Report all incidents of unintended movement or brake release to the manufacturer and note
wether there is a radio wave source nearby.
• Be aware that adding accessories or components, modifying the scooter may make it more
susceptible to interference from radio wave sources. (Note: there is no easy way to evaluate
their effect on the overall immunity of the scooter).
4.6.1 EMI / RFI Recommendations
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User Manual | Excel Galaxy II

Total length 146 cm
Total width 65 cm
Total height 130 cm
Total weight 127 kg
Max User weight 160 kg
Seat width 51 cm
Seat depth 46 cm
Seat height 65 cm (from ground)
Turning radius 161 cm
Ground clearance 13 cm
Max. speed 8 mph
Battery 2 x 12V / 90Ah
Charger 24V / 8Ah
Range 56 km (measured under ideal circumstances)
Available colours Shiraz Red, Gun Metal Grey, Emerald Green, Lightning Blue, Midnight Black,
Dark Storm* and Rapid Ocean* (Limited Edition Colours)*
User Manual | Excel Galaxy II
Below you nd the specications for The Excel Galaxy II.
5. Scooter Specications
11
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In this Section the different components of the Excel Galaxy II are described. On the scooter
are a number of components present which are adjustable. If you want to add or remove any
of its components, make any adjustments of replace components, you should always follow the
instructions described in this user manual.
The Excel Galaxy II is equipped with a clear dashboard. The dashboard consists or different
components that all have a different function. Below, several components are explained further:
User Manual | Excel Galaxy II
6. Scooter Components
1
3
4
2
6
Photo 1 Dashboard display
4
12
78
55
910
11
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User Manual | Excel Galaxy II

User Manual | Excel Galaxy II
1. Speed Dial
With this dial, you can adjust the speed. By turning the dial to the right, the speed will increase and
when turning it to the left, speed is decreased.
2. Horn
By pressing this button, you can sound the horn. When used you will hear a beeping sound used as the
horn.
3. Hazard Lights
4. Control Levers
To ride forwards with you scooter, pull the right lever. Of course riding backwards is also possible
with the Excel Galaxy II. You can do this by pulling the left lever. The Excel Galaxy II is equipped with
automatic brakes. This makes the scooter brake automatically when the gas lever is released.
5. Indicators
When you want take a right or left turn, you should always indicate that you are going to change
direction. This way, other trafc members know you are about to change direction. To use the
indicators, press the left or right button, depending on what direction you are going to turn.
6. Battery Indicator
The battery indicator shows the level of power in the battery. Green means the battery is fully charged
and red means the power is running low and it is time to charge the battery.
Please Note: It is important to avoid completely running out of power. By recharging the battery when
it hits 20 percent, you can extend the battery life.
7. Lighting
This button turns on the lights of your scooter. The most important purpose of the lights is to be seen
by other trafc members, preventing dangerous situations. By pressing the button again, the lights go
off.
8. Half Speed Button
This is the green button located on the top right side of the tiller dashboard. By pressing the half
speed button, the speed of your scooter will be halved immediately. This button is very useful when
riding the scooter indoors. With this button you are in better control of your driving.
9. Tiller Adjustment Lever
This lever is used to adjust and set the tiller angle.
10. Handbrake Lever
This lever is the brake, squeeze this gently to slow down the scooter or to bring the scooter to a
standstill.
6.1 Dashboard Specications
13
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The Excel Galaxy II tiller can be adjusted in angle very easily. By adjusting the tiller to the desired
angle, your riding comfort will be increased. You can adjust the tiller angle by following the steps
below;
• Photo 2 shows the tiller in a upright position.
• On the tiller you will nd a black lever on the left located underneath the left wing mirror (see
photo 1). By squeezing this lever, you can pull the tiller either towards yourself or away from
yourself to adjust the tiller angle (see photo 3).
• Once the desired position has been achieved, release the lever to set the adjustment.
• To put the tiller back into its most upright position, squeeze the lever and push the tiller
forwards away from yourself and release the lever to set this adjustment. You should always
put the tiller back in the upright position before getting off the scooter (see photo 2).
6.2 Tiller
User Manual | Excel Galaxy II
Photo 2 Upright tiller position Photo 3 Angled tiller position
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User Manual | Excel Galaxy II

User Manual | Excel Galaxy II
The Excel Galaxy II comes standard with theft prevention, by means of an ignition key.
The ignition is located under the dashboard on the tiller.
The key should always be in the ignition when you use your scooter. To turn on the scooter, turn the
key clockwise and turn the key counter-clockwise to turn off the scooter.
6.3. Ignition
The Excel Galaxy II is equipped with height and width adjustable ip-back removable armrests. To ip
the armrests up, simply pull the armrests upwards. This makes getting on and off your scooter easier to
do.
6.4. Armrests
Photo 4 Down armrest
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User Manual | Excel Galaxy II
Not only can the armrests of the Excel Galaxy II be ipped up, they can also be adjusted in height. To
adjust the height of the armrests, unscrew the star knob on the back of each armrest (see photo 5) until
the arms have loosened. Then pull or push each arm up or down to adjust the armrest height. When
the desired armrest height has been achieved, re-screw the star knobs until the armrests are xed in
position.
6.4.1 Armrest Height Adjustment
16
Photo 5 Armrest height adjustment
The Excel Galaxy II armrests can also be adjusted in width. To adjust the width of the armrests, unscrew
the star knob under each armrest until the arms have loosened (see photo 6). Then pull or push each
armrest out or in to adjust the armrest width. The armrests should slide outwards, widening the gap
between the armrest and chair seat (see photo 7). When the desired armrest width has been achieved,
rescrew the star knobs until the armrests are xed in position.
The armrests can also be removed completely. To remove the armrests, after loosening the star knob,
slide out the armrests all the way.
6.4.2 Armrest Width Adjustment
Photo 6 Width adjustment
Star knob
Photo 7 Width adjustment
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
User Manual | Excel Galaxy II

The Excel Galaxy II is tted with a height adjustable, 360 degree rotatable Captain seat chair with
adjustable headrest. Additionally, the backrest can be folded forward and adjusted in angle. The
360 degree rotatable chair makes getting in and out of the scooter easier. Located underneath
the right side of the seat is a lever that allows the seat to rotate in 45 degrees. By pulling the lever
upward, the mechanism unlocks and the chair can be rotated. By releasing the lever, the chair locks
into position.
You can also move the seat of the Excel Galaxy II backwards and forwards. You can do this using the
other lever located underneath the right side of the seat. Pull this lever towards yourself and slide
the chair backwards or forwards. When the desired position has been achieved, let go of the lever
to set this adjustment.
The backrest of the seat can be adjusted in angle. On the right side of the chair, between the seat
and the armrest, is a lever. To adjust the angle of the backrest, pull this lever towards yourself. You
can now adjust the angle of the backrest. When the desired backrest angle has been achieved, let
go of the lever.
It is possible to adjust the height of your Captain seat chair however you should never do this
yourself and always contact your local Excel dealer, to do carry out this adjustment for you.
6.5 Seat
User Manual | Excel Galaxy II
Photo 9 Side seat position Photo 10 Angled seat position Photo 11 Rotated seat position
17
Photo 8 Seat adjustment levers
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
T: +44 (0) 1977 681 400 | E: sales@vanosmedical.com | W: www.vanosmedical.co.uk
© 2019 Excel, part of Van Os Medical Ltd. | Excel House | Ashbrooke Park | Lincoln Way | Sherburn-in-Elmet | North Yorkshire | LS25 6PJ
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