ExSilent Xylo 4 User manual

User manual
Gebruikershandleiding
Gebrauchsanweisung

English Xylo user manual 5
Nederlands Xylo gebruikershandleiding 43
Deutsch Xylo Gebrauchsanweisung 77

English 5
Xylo user manual

6 English
Xylo
Congratulations on your purchase of the Xylo.
The Xylo is an aordable, comfortable thin
tube hearing device with valuable features;
4 programmable Memories, Directionality,
Dynamic Noise Reduction and Telecoil.
ExSilent is strongly committed to listen and
care about our customers. If you have questions
or issues that are not addressed in this guide,
please feel free to contact our customer
support at: [phone], www.exsilent.com
or send an e-mail to [e-mail].

English 7
Table of contents
Caring for your hearing aids 8
What is Xylo? 10
Xylo Anatomy 12
Xylo behind the ear hearing aid 13
Soft dome 14
Battery 15
Daily use of the Xylo 16
Insert the thin tube in the soft dome 16
Inserting/replacing the battery 17
Turning your hearing aids on/o 18
Low battery warning 19
Identifying left and right hearing aid 19
Inserting the Xylo into the ear 19
Changing program and volume settings 21
Directional functionality 24
Telecoil functionality 24
Maintenance and use 26
Replacing the thin tube and soft domes 26
Cleaning the thin tube and soft dome 27
Storage 29
FDA Warning 30
Warnings 34
Repair service 37
Troubleshooting guide 38
Disclaimer 40
The data of your Xylo 41
Manufacturer 110

8 English
Hearing aids are sensitive electronic devices
susceptible to moisture and wax. Please
remember to keep your hearing aids clean and
dry at all times.
Please notice the following directions to help
you in taking care for your aids:
• Whennotwearingyourhearingaids,open
the battery door to allow any moisture to
evaporate.This also helps extend battery life.
Store your hearing aids in a safe, dry place,
away from direct sunlight and avoid extreme
temperatures.
• Donotleaveyourhearingaidsinthe
bathroom while showering.
• Whenyousweat,besuretotakeyourhearing
aids o and allow them to dry for a minimum
of 15 minutes before putting them back on.
• Earwaxisnaturalandcommon,butitcan
cause your hearing aids to feedback (‘whistle’)
or malfunction. It is important to follow the
cleaning instructions for the thin tube and
soft dome (page 27).
• Donotusewater,alcoholorotherliquid
agents to clean hearing aids as they may
damage them. If the hearing aids become
wet, do not attempt to dry them in an oven
or microwave. Open the battery door, remove
the battery and let the hearing aids dry
naturally for 24-48 hours.
• Ifyouliveinahumidclimateorarearound
persistent moisture, consider purchasing
a low cost hearing aid dehumidier or
dryer. Ask your dispenser/audiologist for
information.
• Askyourdoctortoremoveexcessivewax
from your ears, or ask if you can use a
prescription free kit to remove ear wax.
Caring for your hearing aids

English 9
• Removeyourhearingaidsbeforeusinghair
spray, spray perfume or shaving lotions, as
these items can clog or damage your hearing
aids.
• Donotdropyourhearingaidsorknockthem
against hard surfaces.
• Aftersporting,besuretotakeoyour
hearing aids and allow them to dry for a
minimum of 15 minutes before putting them
back on.

10 English
What is Xylo?
The Xylo is a thin tube Behind The Ear hearing
aid (BTE) for mild to moderate hearing loss.
The Xylo includes the following features:
• Discretetransparentthintube.
• Opentdomeforminimalocclusion(thisis
when you hear the sound of your own voice
louder than you are normally used to)
• Suitableforcellphoneuse.
• Suitableforcommonoutdooractivities.
• Easytouseandmaintain.
• Contemporarydesigninthreedierent
colors.
• Anadaptivefeedbackcancellationsystem-
this prevents spontaneous‘whistling’of the
device which could happen as you insert it
in your ear. As soon as you have placed the
thin tube in your ear canal, the whistling will
stop and the adaptive feedback system will
protect against feedback.
• Anadaptivenoisereductionsystem-this
improves the hearing comfort in noisy
environments.
• Directionalmicrophonesystem-usedto
improve hearing in noisy environments.
• Fourdierentmemories-Storeuptofour
dierentlisteningsituationsettings.When
programming the Xylo, you may request that
your dispenser programs the memories to
your special environmental needs.
• TheXyloalsofeaturestelecoilconnectivity
(T-coil) which allows audio sources to be
inductively connected to the hearing aid
fromdevicessuchasspecialtelephones,FM
systems (with neck loops), and induction loop
systems (also called“hearing loops”).

English 11
Feature Xylo 4 Xylo 6
Telecoil ••
Fixed directional microphone ••
Adaptive directional microphone •
Soft dome selection Open (various sizes)
Colors Beige, Graphite, Silver

12 English
Xylo anatomy
1 Microphones - sound is received by the
microphones for amplication.
2 Speaker - delivers amplied sound into the
thin tube.
3 Multifunctional switch - switches between
listening programs or volume levels.
4 Battery door / on and o switch - closing
the door with inserted battery will turn on
the hearing aid. Opening the door slightly
to the rst detent will turn o the hearing
aid.
5 Serial number - every hearing aid has a
unique serial number.
6 Thin tube and soft dome - each hearing
aid is tted with a thin tube and soft dome
that connects to the hearing aid speaker.
Sound travels through the thin tube and
soft dome to your ear canal.
7 Retention loop - helps to keep the thin
tube and soft dome in place
2
1
3
4
5
6
7

English 13
Xylo Behind The Ear
hearing aid
The Xylo uses an advanced programmable
microprocessor to ensure that the processing
and amplication of the sound is adapted to
your particular hearing loss. The casing of the
Xylo is constructed from durable medical grade
plastics.Forthemaintenanceofthecasing,
please refer to the chapter ‘Maintenance and
use’ (page 26).
Battery compartment
This compartment houses the battery that
provides the power for your Xylo. The Xylo
can be switched o by slightly opening the
battery door to the rst detent. Open the door
completely to replace the battery.
Thin tubes
Sound from the Xylo is guided into the ear
canal by a thin plastic tube. The tubes have a
left and right orientation. Left and right thin
tubes can be identied by their code color:
• Red:rightear
• Blue:leftear
The thin tubes are available in various sizes. It
is important that the correct length is selected
to make sure that the soft dome is positioned
correctly in the ear and to position the Xylo
correctly on the outer ear. Your dispenser will
select the correct length thin tube and soft
dome.

14 English
Microphone openings
Sound is picked up by the microphone
openings for processing and amplication by
the Xylo. Sounds from both microphones may
be electronically processed to enhance sound
arriving from the front to improve hearing in
noisy environments.
Speaker (receiver) opening
The processed and amplied sound emits
through the speaker opening in the device
and is directed by the thin tube and soft dome
towards the eardrum (the eardrum is a thin
membrane that separates the external ear from
the middle ear).
Soft dome
The Xylo uses soft domes available in various
sizes. The size of the soft dome to be used
depends on the size of your ear canal.
Choosing the correct size soft dome for your
Xylo is extremely important for comfort and
functionality. Your dispenser will determine the
soft dome that suits your needs best during the
tting of the Xylo.
The soft dome of the Xylo should be replaced
when necessary. It is important to check the
soft dome daily for earwax or damage (tear).
Fordailymaintenanceandcleaning,please
refer to the chapter ‘Maintenance and use’ (page
26).
Xylo anatomy

English 15
Sound opening
The processed and amplied sound is guided
through the thin tube and directed to the
eardrum through the opening of the soft dome.
Open t soft domes
Fouropeningscanbefoundintheopen
domes.Whenanopensoftdomeisused,less
amplication in the lower frequency range will
be noticed.
Battery
The Xylo uses a type 312 hearing aid battery,
indicated with a brown sticker. The battery life
varies, depending on the amount of hearing aid
use, but is typically about 7-10 days when used
16 hours a day.
Always use batteries that are indicated as
hearing aid batteries.

16 English
Before you start with any of the actions
mentioned in the chapters ‘Daily use of the
Xylo’ and ‘Maintenance and use’, please make
sure using clean hands and a clean, horizontal
working surface.
Insert the thin tube in the
soft dome
Take o the old dome using your ngernails
and by pulling. Push the new dome onto the
thin tube. Give it a push to secure it safely.
Daily use of the Xylo

English 17
Inserting/replacing
the battery
Gently pull open the battery door with your
ngernail and remove the used battery. Do not
hold down or press the multifunctional switch
while opening or closing the battery door, as
this may damage the hearing aid.
Place the battery into the battery door as
indicated in the picture with the tab (‘+’sign)
facingup.Whileholdingthebatteryinplace,
carefully peel o the plastic tab.

18 English
To fully activate the battery, wait a few seconds
before gently closing the battery door. If the
door does not close easily, check to see if the
battery was inserted properly.
Turning your
hearing aids on/o
The battery door in the hearing aid acts as an
ON/OFFswitchandallowsaccesstothebattery.
Whenthedoorisfullyclosed,thehearingaid
ison.Whenthedoorisopen,thehearingaid
is o.
ON: Simply close the battery door with a
battery in it.
OFF:Whenyou’renotwearingyourhearing
aids, keep the battery door open to extend
battery life. You do not need to remove the
battery.
Fullyopeningthebatterydoorallowsmoisture
to evaporate.
Daily use of the Xylo

English 19
right ear will have a thin tube marked with red
writing and a left will have a thin tube marked
with blue writing. Also, the hearing aid tted for
your right ear has a red dot inside the battery
door. The hearing aid tted for your left ear has
no marking inside the battery door.
Inserting the Xylo into
the ear
Wheninsertingthehearingaidintotheear,
make sure that the soft dome is tted on the
thin tube. Place your hearing aid over the top of
your ear until it rests securely behind your ear.
WhileholdingtheXyloinplace,insertthesoft
dome into your ear canal, and curl/tuck the
retention loop along the body of your ear.
Low battery warning
Whenthebatteryvoltagenearstheendof
the battery life, the hearing aid will detect this
condition and provide a low battery warning
signal. A warning signal of three double beeps
will sound every ten minutes, indicating that
thebatteryneedstobereplaced.Whenthe
battery is empty, another warning signal of six
double beeps will sound and your hearing aid
will automatically turn o.
Identifying left and right
hearing aid
Before wearing your hearing aids, please
identify the corresponding hearing aid for the
left or right ear. The hearing aid tted for your

20 English
This retention loop will eventually tuck in easily,
as body heat helps it to form to the shape of
your ear.
The soft dome should be completely or almost
completely inserted in the ear canal. Use your
ngernail to push the tube (rather than the soft
dome) gently into the ear canal.
Daily use of the Xylo