Eyecon 9420 User manual

Eyecon 9420
Pill Counting, Inventory, and Validation System
Instruction Manual
AWT35-501651
Issue AA

Eyecon9420_u_en_501651.book
Avery Weigh-Tronix is a trademark of the Illinois Tool Works group of companies whose ultimate parent company is
Illinois Tool Works Inc (“Illinois Tool Works”). Copyright © 2017 Illinois Tool Works. All rights reserved.
No part of this publication may be reproduced by making a facsimile copy, by the making of a copy in three dimensions of a two-dimensional
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This publication was correct at the time of going to print, however Avery Weigh-Tronix reserves the right to alter without notice the
specification, design, price or conditions of supply of any product or service at any time.

Eyecon 9420 Instruction Manual 3
Table of Contents
page
Table of Contents ......................................................................................................................................3
Chapter 1 General information and warnings .........................................................................................6
About this manual ..............................................................................................................6
Text conventions .........................................................................................................6
Special messages .......................................................................................................6
Installation ..........................................................................................................................7
Unpacking ...................................................................................................................7
Intended use ................................................................................................................7
Sharp objects .....................................................................................................................8
Training ..............................................................................................................................8
Warranty policy ..................................................................................................................8
Specifications .....................................................................................................................9
FCC statement ...................................................................................................................9
UL ......................................................................................................................................9
Chapter 2 Introduction ............................................................................................................................10
Video training ...................................................................................................................10
General description ..........................................................................................................10
Product identification .................................................................................................10
Setup ................................................................................................................................11
Sulfa and penicillin platter .........................................................................................12
Preparing the Eyecon for use ..........................................................................................13
Turn on the Eyecon ..........................................................................................................13
Routine maintenance .......................................................................................................14
Cleaning the machine ......................................................................................................15
Funnel and slide gate ................................................................................................15
Rapid fill counting tray ...............................................................................................16
Licensing agreement ........................................................................................................18
Medi-Span copyright and disclaimer information ......................................................18
Software updates .............................................................................................................19
Update warnings .......................................................................................................19
Install software updates .............................................................................................19
Turn off the Eyecon (shutdown) .......................................................................................20
Restart .......................................................................................................................20
Shutdown ..................................................................................................................20
About Eyecon screen .......................................................................................................21
Back up the Eyecon data .................................................................................................21
Helpful hint .......................................................................................................................21
Navigating the touch screen ......................................................................................21
Definitions ........................................................................................................................22
Detecting misfit objects ....................................................................................................22
Chapter 3 Settings menu .......................................................................................................................23
Setting time and date .......................................................................................................24
General menu ..................................................................................................................24
About EyeCon 9420 ..................................................................................................25
Auto Close Transaction Recorded Message .............................................................25
Drug Substitution .......................................................................................................25
Stock Item Verification ...............................................................................................26
Allow an Under-Fill ....................................................................................................26
Allow an Over-Fill ......................................................................................................26

4 Eyecon 9420 Instruction Manual
Calibrate Platter .........................................................................................................26
Barcode menu ..................................................................................................................27
Barcode Type ............................................................................................................27
Data menu .......................................................................................................................28
Transaction Purge Time ............................................................................................28
Delete Report Data ....................................................................................................29
Tray Photo Count ......................................................................................................29
TCP/IP menu ...................................................................................................................29
Pharm. Mgmt. SW menu .................................................................................................30
General notes on connecting to a pharmacy management system ..........................30
PMSS Provider: .........................................................................................................31
Listening Port ............................................................................................................31
Use PMSS Connection Timeout ................................................................................31
PMSS Data Purge Time (In Days): ...........................................................................31
Clear PMSS Data ......................................................................................................32
Photo Retriever Application: ......................................................................................32
Photo Retriever Port: .................................................................................................32
Remote Server menu .......................................................................................................33
Double Check menu ........................................................................................................33
Login / Scan Out menu ....................................................................................................34
Edit Users ..................................................................................................................34
Count Login, Validation Login, and Inventory Login ..................................................35
User Lookup ..............................................................................................................35
Test menu ........................................................................................................................35
Scanner test ..............................................................................................................36
Camera test ...............................................................................................................36
Touchscreen test .......................................................................................................36
Speaker test ..............................................................................................................36
Auto Updater menu ..........................................................................................................37
Validate Update Server Access .................................................................................37
Update Now ...............................................................................................................37
Manual Update from USB .........................................................................................37
Automatic Updates: ...................................................................................................38
Multi-Eyecon menu ..........................................................................................................38
Trained Drugs menu ........................................................................................................38
Backup / Restore menu ...................................................................................................39
Inventory menu ................................................................................................................39
Inventory Interface Provider: .....................................................................................40
Auto Delete Inventory Data After Export: - ................................................................41
Download Inventory - ................................................................................................41
Delete Inventory Data - .............................................................................................41
Chapter 4 Eyecon operation ...................................................................................................................42
START screen .................................................................................................................42
Count Only mode .............................................................................................................43
Counting ....................................................................................................................43
Validation mode operation ...............................................................................................45
Rx validation and dispensing .....................................................................................46
Physical Inventory mode ..................................................................................................52
Inventory operation without the interface connection ................................................52
Inventory operation with the interface connection .....................................................54
Practices common to all modes .......................................................................................55
Login ..........................................................................................................................55
Manual NDC entry .....................................................................................................56
Drug Number Not Found ...........................................................................................56
Edit drug database ....................................................................................................57
Best counting practice ...............................................................................................57

Eyecon 9420 Instruction Manual 5
Best filling practice ....................................................................................................58
Common messages or warnings ...............................................................................59
Unit of Use for pill counting .......................................................................................59
Hand counts ..............................................................................................................61
Dispensing large quantities .......................................................................................63
Train or Retrain a pill image ......................................................................................64
Double Count (DEA Controlled Substances) ............................................................65
Back Count (DEA Controlled Substances) ................................................................66
Chapter 5 User login barcodes ...............................................................................................................68
User login barcodes .........................................................................................................69
Chapter 6 Audit reports ...........................................................................................................................70
Access Eyecon Auditor ....................................................................................................70
Initial use ..........................................................................................................................70
Specify and view a report .................................................................................................70
Accessing the saved photos and reports ..................................................................72
Chapter 7 Accuracy verification procedure ..........................................................................................73
Chapter 8 Supported bar code symbologies ........................................................................................75
Supported symbologies ...................................................................................................75
UPC/EAN ..................................................................................................................75
Code 128 ...................................................................................................................76
Code 39 .....................................................................................................................76
Code 93 .....................................................................................................................76
Code 11 .....................................................................................................................76
Interleaved 2 of 5 (ITF) ..............................................................................................76
Discrete 2 of 5 (DTF) .................................................................................................77
Codabar (NW - 7) ......................................................................................................77
MSI ............................................................................................................................77
Chinese 2 of 5 ...........................................................................................................77
Matrix 2 of 5 ...............................................................................................................77
Korean 3 of 5 .............................................................................................................77
Inverse 1D .................................................................................................................78
Postal Codes .............................................................................................................78
GS1 DataBar .............................................................................................................78
Composite .................................................................................................................78
2D Symbologies ........................................................................................................78
Symbology-Specific Security Levels .........................................................................79
Macro PDF ................................................................................................................79
Index .........................................................................................................................................................81

6 Eyecon 9420 Instruction Manual
General information and warnings
1 General information and warnings
1.1 About this manual
This manual is dividedinto chapters by the chapter number and the large text at the top
of a page. Subsections are labeled as shown by the 1 and 1.1 headings shown above.
The names of the chapterand the next subsection level appear at the top of alternating
pages of the manual to remind you of where you are in the manual. The manual name
and page numbers appear at the bottom of the pages.
1.1.1 Text conventions
The buttons used to interface with the Eyecon are via the touch screen display. The
buttons are shown in bold letters and reflect the case of the displayed button.
Screen headings will appear in bold italic (i.e. START) and reflect the case of the
displayed heading.
Displayed messages appear in italic type and reflect the case of the displayed
message.
1.1.2 Special messages
Examples of special messages you will see in this manual are defined below. The
signalwordshave specificmeaningstoalertyoutoadditionalinformationor therelative
level of hazard.
DANGER!
THIS IS A DANGER SYMBOL.
DANGER MEANS THAT FAILURE TO FOLLOW SPECIFIC PRACTICES
OR PROCEDURES WILL CAUSE INJURY OR DEATH.
CAUTION!
This is a Caution symbol.
Cautions give information about procedures that, if not observed, could result
in damage to equipment or corruption to and loss of data.
NOTE: This is a Note symbol. Notes give additional and important information, hints
and tips that help you to use your product.

Eyecon 9420 Instruction Manual 7
1.2 Installation
1.2 Installation
1.2.1 Unpacking
Caution! The Eyecon contains components that can be damaged by rough
handling. Unpack all items carefully.
1.2.2 Intended use
Eyecon™ uses machine vision technology to accurately count tablets and capsules for
Rx dispensing.
Machine vision technology allows for identification of most foreign substances and pill
variations during the counting and dispensing process.
The specialized technology of the Eyecon™ does not support the counting of gel-caps.
DANGER: RISK OF ELECTRICAL SHOCK. NO USER SERVICEABLE
PARTS. DO NOT ATTEMPT TO SERVICE THE EYECON BY REMOVING
THE COVER OR OPENING THE UNIT. REFER TO QUALIFIED SERVICE
PERSONNEL FOR SERVICE.
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only
with the Panasonc Corporation CR-2032L/BN, CR-2032N/BN, or CR-2032L/BE.
Dispose of used batteries according to the manufacturer’s instructions.
CAUTION: Replace the detachable mains power supply chord with 18/3 AWG
SVT Type 240VAC 10A.
ATTENTION: Il y a danger d'explosion s'il y a remplacement incorrect de la
batterie, remplacer uniquement avec une batterie du même type ou d'un type
équivalent recommandé par le constructeur. Mettre au rebut les batteries
usagées conformément aux instructions du fabricant.
DO NOT EXPOSE THE EYECON TO RAIN OR MOISTURE. DO NOT
EXPOSE THE EYECON UNIT TO DRIPPING OR SPLASHING LIQUIDS.
IF THE EQUIPMENT IS USED IN A MANNER NOT SPECIFIED BY THE
MANUFACTURER, THE PROTECTION PROVIDED BY THE EQUIPMENT
MAY BE IMPAIRED.

8 Eyecon 9420 Instruction Manual
General information and warnings
1.3 Sharp objects
Do not use sharp objects such as screwdrivers or long fingernails to operate the
buttons.
1.4 Training
Do not attempt to operate or complete any procedure on the Eyecon unless you have
received the appropriate training or read this Instruction Manual.
To avoid the risk of RSI (Repetitive Strain Injury), place the machine on a surface which
is ergonomically satisfactory to the user. Take frequent breaks during prolonged usage.
1.5 Warranty policy
Avery Weigh-Tronix warrants its products to be free from defects in material and
workmanship for a period of two (2) years from the original date of purchase. Standard
"Terms and Conditions of Sale" apply.
Factory parts and labor are provided at no charge for up to two full years from the
original date of purchase.
The obligation of Avery Weigh-Tronix is limited to repairing or replacing equipment and
components that upon inspection, testing and verification by Avery Weigh-Tronix are
found defective. Avery Weigh-Tronix extends this warranty only upon proper
installation and use of the equipment in the application for which it was intended and
does not warranty equipment that has been subject to any of the following conditions:
lAlterations, misuse or unusual physical or electrical stress beyond the
written specifications of that equipment.
lExposure of electronic components to Electrostatic Discharge (ESD)
resulting from improper handling or installation.
lDamage caused by freight carriers, negligence, fire, flood or other natural
disaster.
In the event equipment is repaired or replaced under the terms of the warranty, the
warranty of the repaired or replaced equipment is limited to the remainingportionof the
original warranty period or 90 days, whichever is greater.
Avery Weigh-Tronix is responsible for repair, replacement or, at the sole discretion of
Avery Weigh-Tronix, credit of nonconforming equipment under the conditions and
terms of this warranty. Avery Weigh-Tronix is not liable for the cost of repairs, on-site
labor or any travel-related expenses performed by another party unless otherwise
agreed in writing.
Transportation charges for material shipped to Avery Weigh-Tronix for warranty repair
is paid by the shipper. Avery Weigh-Tronix will pay the transportation charges, via
standard carrier, for the return of items repaired or replaced under warranty. Failure to
handle and ship equipment correctly will void the warranty on that equipment.
Thesoleremedyunderthiswarrantyistorepair,replaceorprovidecreditforequipment
at the sole discretion of Avery Weigh-Tronix. Avery Weigh-Tronix is not liable for
expenses either direct or consequential that arise from the use of or inability to use the
product. Avery Weigh-Tronix is not responsible or liable for losses, injury, or property
damage due to the installation or failure of the product.

Eyecon 9420 Instruction Manual 9
1.6 Specifications
Forwarranty,productservice,andproductregistrationvisit www.eyeconvpc.comorcall
866-260-6540.
1.6 Specifications
1.7 FCC statement
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications.
Operation of this equipment in a residential area may cause harmful interference in
which case the user will be required to correct the interference at his/her own expense.
1.8 UL
Evaluated to UL 61010-1 3rd edition UL/cUL.
Platter Surface Area 48 sq inch
Dimensions 28" H x 11" W x 17.5" D
Screen 7" Color LCD flat panel touch screen
Barcode Scanner
Supported
symbologies
Integrated 1D & 2D scanner
The Eyecon 9420 scanner supports hundreds of
symbologies. See Supported bar code
symbologies on page 75 for the complete list.
Supply Voltage 100 VAC - 240 VAC
Frequency Range 50/60 Hz
Current 0.75 A
Temperature Range 50 - 90 ºF
Communication (2) USB, (1) Ethernet
Relative Humidity Up to 70% at 90ºF
Altitude of Use Up to 2000 meters
Interface Contact Avery Weigh-Tronix for details on work
flow integration
Accuracy 99.97% count accuracy
Design Open flow, easy to clean
Approvals FCC, UL
Warranty Two year limited

10 Eyecon 9420 Instruction Manual
Introduction
2 Introduction
2.1 Video training
Copy this URL into your browser to see the full list of training videos for the Eyecon
9420: https://www.youtube.com/watch?v=ysdKd1Q1iME&list=PLl-
hAOdLOPokPO52rWfNTPbP0rK9RG_ap
2.2 General description
Refer to the diagram below for part descriptions and field replaceable and non-field
replaceable parts.
2.2.1 Product identification
Each Eyecon has a specific part number and a unique serial number. Please refer to
Figure 2.1.
Description Part Number
1 Touch Screen Interface N/A
2 Infra Red Camera N/A
3 Rapid Fill Platter 249400-303A0
4 Infra Red Emitter N/A
5 (2) Spatula 44-70-43547R
6 Clear Funnel Face 44-70-43760
7 Barcode Scanner N/A
8 Funnel Slide Gate 44-70-43546
9 Penicillin Platter 249400-301A0
Sulfa Platter 249400-302A0
10 Leg Assembly 249400-304A0