Eyecon 9420 User manual

Eyecon 9420
Pill Counting, Inventory, and Validation System
Instruction Manual
AWT35-501651
Issue AA

Eyecon9420_u_en_501651.book
Avery Weigh-Tronix is a trademark of the Illinois Tool Works group of companies whose ultimate parent company is
Illinois Tool Works Inc (“Illinois Tool Works”). Copyright © 2017 Illinois Tool Works. All rights reserved.
No part of this publication may be reproduced by making a facsimile copy, by the making of a copy in three dimensions of a two-dimensional
work and the making of a copy in two dimensions of a three-dimensional work, stored in any medium by electronic means, or transmitted in
any form or by any means, including electronic, mechanical, broadcasting, recording or otherwise without the prior written consent of the
copyright owner, under license, or as permitted by law.
This publication was correct at the time of going to print, however Avery Weigh-Tronix reserves the right to alter without notice the
specification, design, price or conditions of supply of any product or service at any time.

Eyecon 9420 Instruction Manual 3
Table of Contents
page
Table of Contents ......................................................................................................................................3
Chapter 1 General information and warnings .........................................................................................6
About this manual ..............................................................................................................6
Text conventions .........................................................................................................6
Special messages .......................................................................................................6
Installation ..........................................................................................................................7
Unpacking ...................................................................................................................7
Intended use ................................................................................................................7
Sharp objects .....................................................................................................................8
Training ..............................................................................................................................8
Warranty policy ..................................................................................................................8
Specifications .....................................................................................................................9
FCC statement ...................................................................................................................9
UL ......................................................................................................................................9
Chapter 2 Introduction ............................................................................................................................10
Video training ...................................................................................................................10
General description ..........................................................................................................10
Product identification .................................................................................................10
Setup ................................................................................................................................11
Sulfa and penicillin platter .........................................................................................12
Preparing the Eyecon for use ..........................................................................................13
Turn on the Eyecon ..........................................................................................................13
Routine maintenance .......................................................................................................14
Cleaning the machine ......................................................................................................15
Funnel and slide gate ................................................................................................15
Rapid fill counting tray ...............................................................................................16
Licensing agreement ........................................................................................................18
Medi-Span copyright and disclaimer information ......................................................18
Software updates .............................................................................................................19
Update warnings .......................................................................................................19
Install software updates .............................................................................................19
Turn off the Eyecon (shutdown) .......................................................................................20
Restart .......................................................................................................................20
Shutdown ..................................................................................................................20
About Eyecon screen .......................................................................................................21
Back up the Eyecon data .................................................................................................21
Helpful hint .......................................................................................................................21
Navigating the touch screen ......................................................................................21
Definitions ........................................................................................................................22
Detecting misfit objects ....................................................................................................22
Chapter 3 Settings menu .......................................................................................................................23
Setting time and date .......................................................................................................24
General menu ..................................................................................................................24
About EyeCon 9420 ..................................................................................................25
Auto Close Transaction Recorded Message .............................................................25
Drug Substitution .......................................................................................................25
Stock Item Verification ...............................................................................................26
Allow an Under-Fill ....................................................................................................26
Allow an Over-Fill ......................................................................................................26

4 Eyecon 9420 Instruction Manual
Calibrate Platter .........................................................................................................26
Barcode menu ..................................................................................................................27
Barcode Type ............................................................................................................27
Data menu .......................................................................................................................28
Transaction Purge Time ............................................................................................28
Delete Report Data ....................................................................................................29
Tray Photo Count ......................................................................................................29
TCP/IP menu ...................................................................................................................29
Pharm. Mgmt. SW menu .................................................................................................30
General notes on connecting to a pharmacy management system ..........................30
PMSS Provider: .........................................................................................................31
Listening Port ............................................................................................................31
Use PMSS Connection Timeout ................................................................................31
PMSS Data Purge Time (In Days): ...........................................................................31
Clear PMSS Data ......................................................................................................32
Photo Retriever Application: ......................................................................................32
Photo Retriever Port: .................................................................................................32
Remote Server menu .......................................................................................................33
Double Check menu ........................................................................................................33
Login / Scan Out menu ....................................................................................................34
Edit Users ..................................................................................................................34
Count Login, Validation Login, and Inventory Login ..................................................35
User Lookup ..............................................................................................................35
Test menu ........................................................................................................................35
Scanner test ..............................................................................................................36
Camera test ...............................................................................................................36
Touchscreen test .......................................................................................................36
Speaker test ..............................................................................................................36
Auto Updater menu ..........................................................................................................37
Validate Update Server Access .................................................................................37
Update Now ...............................................................................................................37
Manual Update from USB .........................................................................................37
Automatic Updates: ...................................................................................................38
Multi-Eyecon menu ..........................................................................................................38
Trained Drugs menu ........................................................................................................38
Backup / Restore menu ...................................................................................................39
Inventory menu ................................................................................................................39
Inventory Interface Provider: .....................................................................................40
Auto Delete Inventory Data After Export: - ................................................................41
Download Inventory - ................................................................................................41
Delete Inventory Data - .............................................................................................41
Chapter 4 Eyecon operation ...................................................................................................................42
START screen .................................................................................................................42
Count Only mode .............................................................................................................43
Counting ....................................................................................................................43
Validation mode operation ...............................................................................................45
Rx validation and dispensing .....................................................................................46
Physical Inventory mode ..................................................................................................52
Inventory operation without the interface connection ................................................52
Inventory operation with the interface connection .....................................................54
Practices common to all modes .......................................................................................55
Login ..........................................................................................................................55
Manual NDC entry .....................................................................................................56
Drug Number Not Found ...........................................................................................56
Edit drug database ....................................................................................................57
Best counting practice ...............................................................................................57

Eyecon 9420 Instruction Manual 5
Best filling practice ....................................................................................................58
Common messages or warnings ...............................................................................59
Unit of Use for pill counting .......................................................................................59
Hand counts ..............................................................................................................61
Dispensing large quantities .......................................................................................63
Train or Retrain a pill image ......................................................................................64
Double Count (DEA Controlled Substances) ............................................................65
Back Count (DEA Controlled Substances) ................................................................66
Chapter 5 User login barcodes ...............................................................................................................68
User login barcodes .........................................................................................................69
Chapter 6 Audit reports ...........................................................................................................................70
Access Eyecon Auditor ....................................................................................................70
Initial use ..........................................................................................................................70
Specify and view a report .................................................................................................70
Accessing the saved photos and reports ..................................................................72
Chapter 7 Accuracy verification procedure ..........................................................................................73
Chapter 8 Supported bar code symbologies ........................................................................................75
Supported symbologies ...................................................................................................75
UPC/EAN ..................................................................................................................75
Code 128 ...................................................................................................................76
Code 39 .....................................................................................................................76
Code 93 .....................................................................................................................76
Code 11 .....................................................................................................................76
Interleaved 2 of 5 (ITF) ..............................................................................................76
Discrete 2 of 5 (DTF) .................................................................................................77
Codabar (NW - 7) ......................................................................................................77
MSI ............................................................................................................................77
Chinese 2 of 5 ...........................................................................................................77
Matrix 2 of 5 ...............................................................................................................77
Korean 3 of 5 .............................................................................................................77
Inverse 1D .................................................................................................................78
Postal Codes .............................................................................................................78
GS1 DataBar .............................................................................................................78
Composite .................................................................................................................78
2D Symbologies ........................................................................................................78
Symbology-Specific Security Levels .........................................................................79
Macro PDF ................................................................................................................79
Index .........................................................................................................................................................81

6 Eyecon 9420 Instruction Manual
General information and warnings
1 General information and warnings
1.1 About this manual
This manual is dividedinto chapters by the chapter number and the large text at the top
of a page. Subsections are labeled as shown by the 1 and 1.1 headings shown above.
The names of the chapterand the next subsection level appear at the top of alternating
pages of the manual to remind you of where you are in the manual. The manual name
and page numbers appear at the bottom of the pages.
1.1.1 Text conventions
The buttons used to interface with the Eyecon are via the touch screen display. The
buttons are shown in bold letters and reflect the case of the displayed button.
Screen headings will appear in bold italic (i.e. START) and reflect the case of the
displayed heading.
Displayed messages appear in italic type and reflect the case of the displayed
message.
1.1.2 Special messages
Examples of special messages you will see in this manual are defined below. The
signalwordshave specificmeaningstoalertyoutoadditionalinformationor therelative
level of hazard.
DANGER!
THIS IS A DANGER SYMBOL.
DANGER MEANS THAT FAILURE TO FOLLOW SPECIFIC PRACTICES
OR PROCEDURES WILL CAUSE INJURY OR DEATH.
CAUTION!
This is a Caution symbol.
Cautions give information about procedures that, if not observed, could result
in damage to equipment or corruption to and loss of data.
NOTE: This is a Note symbol. Notes give additional and important information, hints
and tips that help you to use your product.

Eyecon 9420 Instruction Manual 7
1.2 Installation
1.2 Installation
1.2.1 Unpacking
Caution! The Eyecon contains components that can be damaged by rough
handling. Unpack all items carefully.
1.2.2 Intended use
Eyecon™ uses machine vision technology to accurately count tablets and capsules for
Rx dispensing.
Machine vision technology allows for identification of most foreign substances and pill
variations during the counting and dispensing process.
The specialized technology of the Eyecon™ does not support the counting of gel-caps.
DANGER: RISK OF ELECTRICAL SHOCK. NO USER SERVICEABLE
PARTS. DO NOT ATTEMPT TO SERVICE THE EYECON BY REMOVING
THE COVER OR OPENING THE UNIT. REFER TO QUALIFIED SERVICE
PERSONNEL FOR SERVICE.
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only
with the Panasonc Corporation CR-2032L/BN, CR-2032N/BN, or CR-2032L/BE.
Dispose of used batteries according to the manufacturer’s instructions.
CAUTION: Replace the detachable mains power supply chord with 18/3 AWG
SVT Type 240VAC 10A.
ATTENTION: Il y a danger d'explosion s'il y a remplacement incorrect de la
batterie, remplacer uniquement avec une batterie du même type ou d'un type
équivalent recommandé par le constructeur. Mettre au rebut les batteries
usagées conformément aux instructions du fabricant.
DO NOT EXPOSE THE EYECON TO RAIN OR MOISTURE. DO NOT
EXPOSE THE EYECON UNIT TO DRIPPING OR SPLASHING LIQUIDS.
IF THE EQUIPMENT IS USED IN A MANNER NOT SPECIFIED BY THE
MANUFACTURER, THE PROTECTION PROVIDED BY THE EQUIPMENT
MAY BE IMPAIRED.

8 Eyecon 9420 Instruction Manual
General information and warnings
1.3 Sharp objects
Do not use sharp objects such as screwdrivers or long fingernails to operate the
buttons.
1.4 Training
Do not attempt to operate or complete any procedure on the Eyecon unless you have
received the appropriate training or read this Instruction Manual.
To avoid the risk of RSI (Repetitive Strain Injury), place the machine on a surface which
is ergonomically satisfactory to the user. Take frequent breaks during prolonged usage.
1.5 Warranty policy
Avery Weigh-Tronix warrants its products to be free from defects in material and
workmanship for a period of two (2) years from the original date of purchase. Standard
"Terms and Conditions of Sale" apply.
Factory parts and labor are provided at no charge for up to two full years from the
original date of purchase.
The obligation of Avery Weigh-Tronix is limited to repairing or replacing equipment and
components that upon inspection, testing and verification by Avery Weigh-Tronix are
found defective. Avery Weigh-Tronix extends this warranty only upon proper
installation and use of the equipment in the application for which it was intended and
does not warranty equipment that has been subject to any of the following conditions:
lAlterations, misuse or unusual physical or electrical stress beyond the
written specifications of that equipment.
lExposure of electronic components to Electrostatic Discharge (ESD)
resulting from improper handling or installation.
lDamage caused by freight carriers, negligence, fire, flood or other natural
disaster.
In the event equipment is repaired or replaced under the terms of the warranty, the
warranty of the repaired or replaced equipment is limited to the remainingportionof the
original warranty period or 90 days, whichever is greater.
Avery Weigh-Tronix is responsible for repair, replacement or, at the sole discretion of
Avery Weigh-Tronix, credit of nonconforming equipment under the conditions and
terms of this warranty. Avery Weigh-Tronix is not liable for the cost of repairs, on-site
labor or any travel-related expenses performed by another party unless otherwise
agreed in writing.
Transportation charges for material shipped to Avery Weigh-Tronix for warranty repair
is paid by the shipper. Avery Weigh-Tronix will pay the transportation charges, via
standard carrier, for the return of items repaired or replaced under warranty. Failure to
handle and ship equipment correctly will void the warranty on that equipment.
Thesoleremedyunderthiswarrantyistorepair,replaceorprovidecreditforequipment
at the sole discretion of Avery Weigh-Tronix. Avery Weigh-Tronix is not liable for
expenses either direct or consequential that arise from the use of or inability to use the
product. Avery Weigh-Tronix is not responsible or liable for losses, injury, or property
damage due to the installation or failure of the product.

Eyecon 9420 Instruction Manual 9
1.6 Specifications
Forwarranty,productservice,andproductregistrationvisit www.eyeconvpc.comorcall
866-260-6540.
1.6 Specifications
1.7 FCC statement
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications.
Operation of this equipment in a residential area may cause harmful interference in
which case the user will be required to correct the interference at his/her own expense.
1.8 UL
Evaluated to UL 61010-1 3rd edition UL/cUL.
Platter Surface Area 48 sq inch
Dimensions 28" H x 11" W x 17.5" D
Screen 7" Color LCD flat panel touch screen
Barcode Scanner
Supported
symbologies
Integrated 1D & 2D scanner
The Eyecon 9420 scanner supports hundreds of
symbologies. See Supported bar code
symbologies on page 75 for the complete list.
Supply Voltage 100 VAC - 240 VAC
Frequency Range 50/60 Hz
Current 0.75 A
Temperature Range 50 - 90 ºF
Communication (2) USB, (1) Ethernet
Relative Humidity Up to 70% at 90ºF
Altitude of Use Up to 2000 meters
Interface Contact Avery Weigh-Tronix for details on work
flow integration
Accuracy 99.97% count accuracy
Design Open flow, easy to clean
Approvals FCC, UL
Warranty Two year limited

10 Eyecon 9420 Instruction Manual
Introduction
2 Introduction
2.1 Video training
Copy this URL into your browser to see the full list of training videos for the Eyecon
9420: https://www.youtube.com/watch?v=ysdKd1Q1iME&list=PLl-
hAOdLOPokPO52rWfNTPbP0rK9RG_ap
2.2 General description
Refer to the diagram below for part descriptions and field replaceable and non-field
replaceable parts.
2.2.1 Product identification
Each Eyecon has a specific part number and a unique serial number. Please refer to
Figure 2.1.
Description Part Number
1 Touch Screen Interface N/A
2 Infra Red Camera N/A
3 Rapid Fill Platter 249400-303A0
4 Infra Red Emitter N/A
5 (2) Spatula 44-70-43547R
6 Clear Funnel Face 44-70-43760
7 Barcode Scanner N/A
8 Funnel Slide Gate 44-70-43546
9 Penicillin Platter 249400-301A0
Sulfa Platter 249400-302A0
10 Leg Assembly 249400-304A0

Eyecon 9420 Instruction Manual 11
2.3 Setup
This information will be needed for periodic updates, service, and warranty claims.
Figure 2.1 Product Markings
2.3 Setup
Place the Eyecon on a level surface and away from direct sunlight. Refer to Figure 2.2
for dimensions of the Eyecon.
Figure 2.2 Eyecon dimensions
17.30 (439.4)
8.09 (205.5)
6.14 (156.0)
28.25 (717.5)
6.81 (172.9)
10.89 (276.7)
4.35 (110.5)
6.65 (168.9)
15.65 (397.4)

12 Eyecon 9420 Instruction Manual
Introduction
2.3.1 Sulfa and penicillin platter
The sulfa (yellow) and penicillin (red) platters are used to avoid cross contamination
and are standard with Model # 179400-004311. The platters store easily under the
base of the Eyecon.
The platters come with the product but extras may be ordered. See the part numbers
below:
lWhen ordering the Penicillin platter only, use part number 249400-301A0.
lWhen ordering the Sulfa platter only, use part number 249400-302A0.
Figure 2.3 Storing Sulfa and Penicillin platters

Eyecon 9420 Instruction Manual 13
2.4 Preparing the Eyecon for use
2.4 Preparing the Eyecon for use
1. Insert the power cable into the receptacle on the back of the Eyecon. Refer to
Figure 2.4.
2. The Eyecon must be installed near an easily accessible socket outlet. Plug the
Eyecon power cord into the outlet.
Figure 2.4 Power connector
3. Protective Earthing is provided by the Earthing pin of the IEC60320 type
appliance inlet.
2.5 Turn on the Eyecon
When you plug in the Eyecon, the unit will power up in five to ten seconds. There is no
need to press the pushbutton on the back of the unit.
Do not use the pushbutton to turn off the Eyecon. Refer to Figure 2.4 for power
connector location. The Eyecon is designed to be turned off through the touch
screen menus. Refer to page 20 for details on shutting down the Eyecon.
If power is lost or the unit has been shut down, fully depress and release the
power pushbutton to turn on the Eyecon. Refer to Figure 2.5 for power
pushbutton location

14 Eyecon 9420 Instruction Manual
Introduction
If a network cable is to be connected plug it into the receptacle on the back. Refer to
Figure 2.5.
Figure 2.5 Eyecon Back Panel
For interfaces having a power pin such as external USB ports, ensure that the
connectors and wires are suitably rated for 5VDC 0.5A. All connection from/to the
product shall be with 60950 certified equipment only.
2.6 Routine maintenance
Always turn off the machine and unplug the power cord before starting any routine
maintenance to avoid the possibility of electric shock.
Make sure that it is placed securely on a flat and level surface.
Power
Pushbutton
USB Ports
RJ-45 Network
Connector

Eyecon 9420 Instruction Manual 15
2.7 Cleaning the machine
2.7 Cleaning the machine
Be sure to keep the Eyecon unit clean and free of dust. Do not use harsh detergents or
spray water on the Eyecon unit.
It is recommended the Eyecon unit be cleaned on a daily basis. Powder and pill dust
tends to accumulate on surfaces such as the rapid fill tray and funnel gate. Follow the
steps below for effective cleaning.
2.7.1 Funnel and slide gate
1. Slide the gate up while pulling out away from the housing as shown in the photo
below.
2. Clean the clear funnel gate by running it under a faucet. Make sure it is
completely dry before reattaching to the housing.
3. Clean the pill funnel by running a slightly damp rag through it a few times.
4. Clean the funnel gate bracket rails to remove all pill dust.
You can use isopropyl alcohol in a spray bottle to wet surfaces and then wipe with a
soft cloth or paper towel.

16 Eyecon 9420 Instruction Manual
Introduction
5. Reinstall the funnel gate by sliding down the funnel post until it snaps into
place.
2.7.2 Rapid fill counting tray
1. Lift the counting tray up to a vertical position.
2. Tilt the tray to the left, the right side should pull out of the enclosure.
3. Pull up on the tray to remove completely.

Eyecon 9420 Instruction Manual 17
2.7 Cleaning the machine
4. Clean the tray by running under a faucet. Make sure it is completely dry before
reattaching to housing.
5. Before reinstalling the tray, clean the diffuser surface under the tray with a soft
damp cloth.
6. Reinstall rapid fill tray onto Eyecon unit by holding the tray vertical and push it
into the slots in the housing.

18 Eyecon 9420 Instruction Manual
Introduction
2.8 Licensing agreement
When the Eyecon is powered up for the first
time a Database Subscription Terms and
Conditions screen will be displayed, shown at
right.
Before the Eyecon can be used, you must
agree to these terms.
1. Read the terms and conditions
thoroughly and check the “I accept” box
on the lower left and then click the OK button which appears.
The End User License Agreement
(EULA) screen at right appears.
2. Read the EULA and press Accept to
advance to the START screen.
2a. If you press the Cancel button instead,
the warning screen at right is displayed.
Press the Return To EULA
button to return to the Licensing
Agreement.
Press the Shutdown button to
turn off the Eyecon.
2.8.1 Medi-Span copyright and disclaimer information
Copyright: Copyright© 2005 by Wolters Kluwer Health, Inc.
All rights reserved. The Master Drug Data Base (MDDB v2.5) Documentation Manual
and the database supplied with it may not be reproduced in any form orby any means,
in whole or in part, without written consent from the publisher. Any unauthorized use of
this copyrighted material will be subject to legal action.
Medi-Span is a division of Wolters Kluwer Health, Inc.
Master Drug Data Base (MDDB®) is a registered trademark of Wolters Kluwer Health,
Inc.
Copyright: Copyright © 2003 Wolters Kluwer Health, Inc.
All rights reserved. The Drug Image Database Documentation Manual and the
database supplied with it may not be reproduced in any form or by any means, inwhole
or in part, without written consent from the publisher. Any unauthorized use of this
copyrighted material will be subject to legal action.

Eyecon 9420 Instruction Manual 19
2.9 Software updates
Disclaimer: The information contained in the Medi-Span databases is intended to
supplement the knowledge of physicians, pharmacists, and other healthcare
professionals regarding drug therapy problems and patient counseling information.
This information is advisory only and is not intended to replace sound clinical judgment
in the delivery of healthcare services. You are advised to review the definitions,
functionality, and limitations of each Medi-Span database.
Medi-Span disclaims all warranties, whether expressed or implied, including any
warranty as to the quality, accuracy, and suitability of this information for any purpose.
2.9 Software updates
The software must be updated quarterly to uphold the Licensing Agreement. This can
be done through the Eyecon 9420 menus, if it is connected to the internet, or you can
download the software update from www.eyeconvpc.com. These updates contain drug
data/photo updates and application enhancements.
In the USA, the third party supplier for licensed drug data is Wolters Kluwer Health
(Medi-Span).
2.9.1 Update warnings
Warnings will be provided when the expiration date on the data has passed. There are
four levels of warning that can be chosen in the Eyecon Settings menu. Table 1.1,
below, shows the warning frequency based on your warning level choice (choice is
made in Settings>Auto Updater>Medi-Span Expiration Warning Level menu.
Warning interval is dependent on the length of time since the expiration date has
passed.
Table 2.1 Update Warning Frequency
2.9.2 Install software updates
1. If you’re Eyecon is connected to the internet you can download the latest
updates by using the Auto Updater menu item and choosing Update Now.
If you are not connected to the internet, you can download the latest software
updates from the Eyecon website (eyeconvpc.com) to your computer and place
on a USB memory stick and transfer the updates to the Eyecon. Be sure the
memory stick does not contain an older version of an update file before copying
the current update file.
Time since expiration Standard Level 2 Level 3 Level 4
1st week post expiration: One warning per day. 1/week none none
2nd week post expiration: One warning per 4 hours. 1/day 1/day 1/day
3rd week post expiration: One warning per hour. 1/four hours 1/four hours 1/day
4th week post expiration: One warning every 10 minutes. 1/hour 1/two hours 1/four hours
Last 2 days One warning every 5 minutes 1/ten minutes 1/thirty minutes 1/hour
Beyond the 4th week the third party licensed drug data is removed from the Eyecon.

20 Eyecon 9420 Instruction Manual
Introduction
2. Plug the USB memory stick into an unoccupied USB port of the Eyecon. See
Figure 2.6 for USB port location.
Figure 2.6 USB memory stick Installation
3. Follow the prompts displayed on the Eyecon.
If no message appears when the USB memory stick is plugged in, then
follow the instructions below.
If you see a message asking if you want to reboot the Eyecon, click on
NO.
2.10 Turn off the Eyecon (shutdown)
TheShutdown button in theSTART screenisused
for restarting or turning off the Eyecon. You will see
the display at right. You can choose to Restart,
Shutdown or Cancel.
2.10.1 Restart
Press the Restart button in order to initialize a reboot sequence and return to the
START screen.
2.10.2 Shutdown
1. Press the Shutdown button to turn off the Eyecon.