ezidebit EFTPOS D210E User manual

EFTPOS
Quick Start Guide | D210E
Follow these simple steps to get your terminal ready to take payments.
What’s in the box*Need help?
To nd the answers to some common
questions about your terminal visit:
ezidebit.com.au/eftpos. Alternatively, you can
reach Ezidebit support on 1300 362 812.
*If this is a replacement terminal you may need to use the cables from your existing terminal.
Basic troubleshooting
Automatic Terminal Settlement
A nominated settlement time is stored in the terminal (typically 7pm AEST) - automatic terminal settlement occurs only once per day. The
terminal will connect to the network and process a settlement automatically. A detailed receipt is printed for your records. This process settles
all transactions from that day to its host and reconciles. Funds settlement will happen as per your existing set up.
If you need to change your automatic settlement time please call 1300 362 812 and follow the prompts to Ezidebit account support.
Power button
Turn on the terminal by holding the button
on the terminal. The terminal will go through a
start up sequence.
Step 1:
Switch on
Step 2:
Connect to the payment network
Your D210E terminal will already be
connected via 3G. You can also set up using
Wi-Fi or Ethernet when using the optional
base station (instructions overleaf).
Received a replacement terminal?
If you are replacing an existing D210E
terminal you’ll need to call us before you
can transact. Contact our technical support
team on 1300 362 812 and we will guide you
through the rest of the setup.
Step 3:
Pair your device with your software
If you ordered your terminal to work with your
integrated software solution, the terminal will
need to be paired with your software. Refer to
your Ezidebit welcome email or contact your
software provider for instructions.
D210E Terminal base unit Charging cable Pre-loaded paper roll Optional base station
The printer isn’t printing?
Check the paper roll has been put in the right way up. Make sure
the printer cover is closed.
Is your terminal unable to access the network?
Press MENU > MANUAL LOGON
Is your terminal connecting to the payment network?
If you can successfully perform a manual login, but still cannot
transact, please contact our technical support team on
1300 362 812 and we will guide you through the next steps.
How do I get more paper rolls?
You can get more paper rolls by calling us on 1300 362 812 and
following the prompts to Ezidebit account support.

Quick Start Guide | D210E
a. If you are using your terminal independent of any
software, key in the purchase amount and press ENTER; or
b. If your terminal is paired to your software, the purchase
amount will automatically appear on the screen
2. Present the terminal to the customer. They will be prompted
on the screen to PRESENT / INSERT
3. The customer should insert or tap their card
a. Insert - the customer should follow the screen prompts to
select account and enter PIN
b. Tap - for transactions over $100 the customer will be
prompted to enter their PIN
4. Terminal displays ACCEPTED or DECLINED result
5. The receipt will be offered to the customer.
Purchase
If you have set up TIPPING or CASH OUT, you will need to enter the amounts before presenting the terminal to the customer. The total
amount of the transaction will show.
Refunds
To process a refund you will need to enter your REFUND PIN. Please contact Ezidebit account support on 1300 362 812 to set up your
dedicated refund PIN.
1. Select TRANS
2. Select REFUND
3. Type in the REFUND amount and press ENTER
4. Enter your REFUND PIN
The remainder of the transaction is as per steps 2-5 of Purchase
Changing your Terminal Network Connection
3G Connection
1. Select MENU
2. Select MISCELLANEOUS (7)
3. Scroll DOWN and select COMMS SETTINGS (8)
4. Select CHANGE COMMS TYPE (6)
5. Select 3G GPRS
6. Your terminal will reboot
7. Your terminal is now ready to take payments via a
3G connection
Wi-Fi Connection
1. Select MENU
2. Select MISCELLANEOUS (7)
3. Scroll DOWN and select COMMS SETTINGS (8)
4. Select CHANGE COMMS TYPE (6)
5. Select Wi-Fi
6. Your terminal will reboot
7. Select SCAN – your terminal will scan for
available Wi-Fi networks
8. Select your Wi-Fi network
9. Enter your Wi-Fi password
10. Your terminal is now ready to take payments via
the connected Wi-Fi network
*Note: It’s advised not to connect to a public Wi-Fi
network.
Base Ethernet Connection
1. Select MENU
2. Select MISCELLANEOUS (7)
3. Scroll DOWN and select COMMS SETTINGS (8)
4. Select CHANGE COMMS TYPE (6)
5. Select BASE ETHERNET
6. Your terminal will reboot
7. Place your terminal onto your base station
8. Select QUICK
9. The screen will display “Terminal will connect to
B210_XXXX”
10. Check this corresponds with your B210 unit –
Press YES to conrm
11. Your terminal is now ready to take payments
via Bluetooth from your base station. Your
base station will need to be connected to the
internet to take payments.
Manual logon: MENU > MANUAL LOGON
Reprint last receipt: MENU > REPRINT
Changing receipt font size: MENU > MISCELLANEOUS > PRINTER
OPTION > PRINTER FONT
Press YES to change font size
Press CANCEL to return to your idle screen
Common Admin Functions Loading Paper
1. Pull printer cover release ap to open the printer bay.
2. Remove existing roll core and place new roll into printer.
The tongue of the paper should be feeding up from
underneath and out towards the top of the terminal.
3. Pull out the tongue of the paper roll so it is coming out of
the feeder and close the printer cover.
For technical support call 1300 362 812 | [email protected] | ezidebit.com.au
EZI-STD.001.00
1.
You can change how your terminal connects to the internet by following the instructions below: