Far south networks Com.X1 PBX Service manual

Com.X1 PBX
Administrator Guide
Version 1.0, 22 January 2010
©2010 Far South Networks

Document istory
Version Date Description of Changes
1.0 10/01/22 Preliminary
©2010 Far South Networks

Table of Contents
1 INTRODUCTION ................................................................................................................................. 7
1.1 OVERVIEW .......................................................................................................................................... 7
2 MANAGING THE UNIT ..................................................................................................................... 8
2.1 ACCESSING THE UNIT ............................................................................................................................ 8
2.1.1 Factory network configuration ............................................................................................... 8
2.1.2 Authentication ......................................................................................................................... 8
2.1.3 Remote web login .................................................................................................................... 8
2.2 CONFIGURATION MANAGEMENT .............................................................................................................. 9
2.2.1 GUI layout ............................................................................................................................... 9
2.2.2 onfiguration status .............................................................................................................. 10
2.2.3 Applying and reverting a configuration ................................................................................ 11
2.2.4 Rebooting and Shutting down ............................................................................................... 12
2.3 BACKUP AND RESTORE ....................................................................................................................... 13
2.3.1 Backup contents .................................................................................................................... 13
2.3.1.1 Conf gurat on, Record ngs ........................................................................................................... 13
2.3.1.2 Vo cema l .................................................................................................................................... 13
2.3.1.3 CDR ............................................................................................................................................. 13
2.3.2 Immediate backup ................................................................................................................. 14
2.3.3 Scheduled backup .................................................................................................................. 14
2.3.4 Managing existing archives .................................................................................................. 15
2.3.5 Restoring an archive ............................................................................................................. 16
3 COMMISSIONING THE UNIT ....................................................................................................... 17
3.1 NETWORK CONFIGURATION .................................................................................................................. 17
3.1.1 Listing ethernet interfaces ..................................................................................................... 17
3.1.2 onfiguring an interface ....................................................................................................... 17
3.1.3 Providing DH P Server IP allocation to clients .................................................................. 19
3.1.4 Providing omma iTA boot services .................................................................................... 20
3.2 DEVICE CONFIGURATION ..................................................................................................................... 21
3.2.1 onfigured devices ................................................................................................................ 21
3.2.2 Detecting and scanning for devices ...................................................................................... 21
3.2.3 Manually adding devices ...................................................................................................... 22
3.2.4 onfiguring devices .............................................................................................................. 22
3.2.4.1 Conf gur ng Comma dev ces ........................................................................................................ 22
3.2.4.2 Conf gur ng Gener c dev ces ........................................................................................................ 23
3.2.5 onfiguring device ports ....................................................................................................... 24
3.2.5.1 Conf gur ng Analogue Trunk (FXO) ports ................................................................................... 25
3.2.5.2 Conf gur ng Analogue Extens on (FXS) ports ............................................................................. 26
3.2.5.3 Conf gur ng BRI ports ................................................................................................................. 27

3.2.5.4 Conf gur ng PRI ........................................................................................................................... 28
3.2.6 Removing devices .................................................................................................................. 29
3.3 EXTENSION CONFIGURATION ................................................................................................................ 29
3.3.1 Listing existing extensions and ports .................................................................................... 29
3.3.2 Adding Extensions ................................................................................................................. 29
3.3.2.1 Add ng extens ons from ports ...................................................................................................... 30
3.3.2.2 Add ng Unass gned extens ons .................................................................................................... 31
3.3.2.3 Add ng SIP extens ons ................................................................................................................. 31
3.3.3 onfiguring extensions ......................................................................................................... 32
3.3.3.1 Bas c conf gurat on ...................................................................................................................... 32
3.3.3.2 Advanced conf gurat on ............................................................................................................... 33
3.3.4 onfiguring SIP extensions ................................................................................................... 33
3.3.5 Assigning extensions ............................................................................................................. 34
3.3.6 Unassigning extensions ......................................................................................................... 35
3.3.7 onfiguring multiple extensions ........................................................................................... 36
3.3.8 Deleting extensions ............................................................................................................... 37
3.4 TRUNK GROUPS AND SIP PROVIDERS .................................................................................................... 37
3.4.1 Listing existing trunk groups and SIP providers .................................................................. 37
3.4.2 Analogue trunk groups .......................................................................................................... 37
3.4.2.1 Add ng trunk groups .................................................................................................................... 37
3.4.2.2 Add ng trunks to a group ............................................................................................................. 39
3.4.2.3 Remov ng trunks from a group ................................................................................................... 40
3.4.2.4 Remov ng a trunk group .............................................................................................................. 41
3.4.2.5 V ew ng group members .............................................................................................................. 42
3.4.3 SIP trunks .............................................................................................................................. 42
3.4.3.1 Add ng a SIP trunk ...................................................................................................................... 42
3.4.3.2 S p trunk conf gurat on ................................................................................................................ 43
3.4.3.3 Ed t ng a SIP trunk ....................................................................................................................... 45
3.4.3.4 Remov ng a SIP trunk .................................................................................................................. 45
3.5 OUTBOUND ROUTE CONFIGURATION ....................................................................................................... 46
3.5.1 Viewing configures outbound routes ..................................................................................... 46
3.5.2 Adding outbound routes ........................................................................................................ 47
3.5.3 onfiguring outbound routes ................................................................................................ 47
3.5.4 Dial Patterns ......................................................................................................................... 48
3.5.4.1 Add ng d al patterns to an outbound route ................................................................................... 48
3.5.4.2 D al pattern syntax ....................................................................................................................... 48
3.5.4.3 Remov ng D al Patterns from a route ........................................................................................... 49
3.5.5 Adding trunks to an outbound route ..................................................................................... 49
3.5.6 Removing Trunks from a route .............................................................................................. 50
3.5.7 Deleting outbound routes ...................................................................................................... 50
3.5.8 Outbound route priority ........................................................................................................ 50

3.6 INBOUND ROUTE CONFIGURATION .......................................................................................................... 50
3.6.1 Viewing existing inbound routes ........................................................................................... 51
3.6.2 Adding a new inbound route ................................................................................................. 51
3.6.3 onfiguring inbound routes .................................................................................................. 52
3.6.4 onfiguring call destinations ................................................................................................ 53
3.6.4.1 Conferences ................................................................................................................................. 53
3.6.4.2 Day/N ght .................................................................................................................................... 53
3.6.4.3 Extens ons .................................................................................................................................... 53
3.6.4.4 R ng Groups ................................................................................................................................. 53
3.6.4.5 Term nat on ................................................................................................................................. 54
3.6.4.6 Vo cema l .................................................................................................................................... 54
3.6.4.7 IVR .............................................................................................................................................. 54
3.6.4.8 Phonebook ................................................................................................................................... 54
3.6.5 Deleting an inbound route .................................................................................................... 54
4 ADVANCED CONFIGURATION .................................................................................................... 55
4.1 ADMINISTRATORS .............................................................................................................................. 56
4.2 ANNOUNCEMENTS .............................................................................................................................. 57
4.3 CALLBACK ........................................................................................................................................ 58
4.4 CONFERENCES ................................................................................................................................... 59
4.5 DAY / NIGHT CONTROL ...................................................................................................................... 60
4.6 FEATURE CODES ................................................................................................................................ 61
4.7 GENERAL SETTINGS ........................................................................................................................... 62
4.7.1 Dial command options .......................................................................................................... 62
4.8 IVR ................................................................................................................................................ 65
4.9 MUSIC ON HOLD ................................................................................................................................ 67
4.10 PLAYBACK CONFIGURATION ............................................................................................................... 67
4.11 ADDING A MUSIC CATEGORY .............................................................................................................. 67
4.12 ADDING A STREAMING CATEGORY ....................................................................................................... 68
4.13 OUTBOUND ROUTES .......................................................................................................................... 69
4.14 PAGING .......................................................................................................................................... 70
4.15 PARKING LOT ................................................................................................................................. 71
4.16 PIN SETS ........................................................................................................................................ 72
4.17 QUEUES ......................................................................................................................................... 73
4.18 RING GROUPS ................................................................................................................................. 78
4.19 SYTEM RECORDINGS ........................................................................................................................ 80
4.20 TIME CONDITIONS ........................................................................................................................... 81
4.21 TIME GROUPS ................................................................................................................................. 82
4.22 VOICEMAIL BLASTING ...................................................................................................................... 83
4.23 PHONEBOOK .................................................................................................................................... 84
5 MONITORING THE SYSTEM ........................................................................................................ 85
5.1 RETRIEVING MONITORING INFORMATION ................................................................................................. 86

5.2 MONITORING FUNCTIONS ..................................................................................................................... 86
6 CONSOLE ADMINISTRATION ...................................................................................................... 89
6.1 CONSOLE ACCESS ............................................................................................................................... 89
6.1.1 Authentication ....................................................................................................................... 89
6.1.2 Accessing the unit .................................................................................................................. 89
6.1.2.1 Ser al access ................................................................................................................................. 89
6.1.2.2 Secure shell access ....................................................................................................................... 89
6.2 REBOOTING THE SYSTEM ..................................................................................................................... 89

1Introduction
1.1Overview
This document is intended for the Com. 1 PB administrator and details access to,
commisioning, management and monitoring of the Com. 1 PB . It forms part of a
suite of manuals and guides for the Com. 1 product range, which also includes the
Com. 1 End User manual and the Com. 1 installation guide.

2Managing the unit
2.1Accessing the unit
2.1.1Factory network configuration
The Com. 1 units ship with three external ethernet ports (eth0 – eth2) and one
internal ethernet bus (eth3), factory-configured as follows:
Interface DHCP client? IP Netmask
eth0 Yes - -
eth1 - - -
eth2 No 192.168.2.1 255.255.255.0
eth3 No 192.168.3.1 255.255.255.0
2.1.2Authentication
Web login has been pre-configured with the Administrator username and password
for convenience.
2.1.3Remote web login
Once the unit has been powered on and started up, it can be accessed from a
Firefox or Internet Explorer web browser with the URL set to the IP address of the
unit. Select the Administrator button to log in. Select 'Login' to authenticate.

2.2Configuration management
2.2.1GUI layout
The Com. 1 GUI facilitates status monitoring and control of the unit and peripheral
devices via a set of menus accessible from the menu bar. After any changes have
been made to the configuration, these need to be reviewed and applied before they
can take effect.

2.2.2Configuration status
The current configuration status, indicating which tasks, if any, are pending, can be
viewed from the configuration menu:
When the status on the Status tab is SYNCHRONIZED, the configuration is up to
date and synchronized with the underlying system configuration resources. If the
status is PENDING or MODIFIED, the Review/Apply button will be emphasized and
the administrator needs to review and apply the configuration using the Review/Apply
button in order to synchronize.

2.2.3Applying and reverting a configuration
Select the Review/Apply button. A list of tasks to be applied will appear. Review the
task list and select Apply to proceed. To revert changes and return to the
configuration last applied, select the Revert button. To continue configuration without
applying, select Cancel.
During apply, individual task progress and success or failure will be indicated. Once
the process has completed, a confirmation is displayed.

2.2.4Rebooting and Shutting down
Select Start and then Restart or Shutdown as desired.
Please note that any changes that have not been applied will be lost. When the
system has been shut down, it remains powered on but halted. Only a physical
power cycle will power it on again.

2.3Backup and Restore
The entire Com. 1 configuration can be backed up to the unit's internal hard drive, or
downloaded to another machine. Backups can be scheduled daily, weekly and
monthly, and individual sections of the configuration can be configured for backup,
each with its own schedule. Immediate backups can also be initiated. From the Start
menu, select Backup/Restore:
2.3.1Backup contents
The following selection of backup sets are provided for backup:
2.3.1.1Configuration, Recordings
All system configuration, including network, device, trunk, extension, voicemail,
inbound, outbound and flex path configurations, as well as all recordings present on
the system, including system recordings, auto attendant and music.
2.3.1.2Voicemail
All user voice mailboxes with messages and the listened-to state of the messages.
This could result in a substantial archive.
2.3.1.3CDR
Backs ups the system's Call Data Record database.

2.3.2Immediate backup
To initiate an immediate backup, select the Options menu for the desired backup set,
and select Backup Now. After successful completion, the backup archive will be
listed under the appropriate section.
2.3.3Scheduled backup
To schedule a backup, select the Options menu for the desired backup set, select
schedule and select the desired backup frequency. To remove a schedule, select
Manual Only.
The schedule setting is reflected in the backup set's title bar:

2.3.4Managing existing archives
As scheduled backups complete and immediate backups are initiated, the existing
archives are listed under the appropriate sections on the backup panel. Most recent
backups appear at the bottom of each section. All columns in these tables can be
sorted by clicking on the column header.
Individual backup archives can be managed by right-clicking on the entries. To
download the archive to a local disk, select Save As and follow the browser prompts:

2.3.5Restoring an archive
To restore from an existing archive, right-click the archive in the list and select
Restore. The list of steps to be executed during the restore are displayed. Select
Continue to restore, or cancel.
Reboot the system once restore has completed (please see 2.2.4).
To restore from a data file saved at an external location, first upload the archive to
the server in the appropriate location and then follow the procedure above:

3Commissioning the unit
3.1Network configuration
The Com. 1 product procides functionality to configure all four ethernet interfaces,
as well as provision of DHCP IP allocation for IP phones and booting of Comma iTA
devices. The Com. 1 unit can serve both DHCP and Comma addresses
simultaneously, provided the IP ranges do not overlap.
3.1.1Listing ethernet interfaces
To access the list of network interface configurations, select Configuration from the
Start menu and then select the Setup panel and the “Ethernet Interfaces” section.
3.1.2Configuring an interface
Double-click an ethernet interface to configure the following fields:
Field Content
Name Operating System allocated interface name
Description A description for the interface
DHCP Client Determines whether the unit will try and obtain its IP
configuration from a DHCP server. If not selected, the fields
below need to be configured
IP Address An IP address unique to the network. Auto-assigned if DHCP
Client is enabled.
Network Mask The network mask to use on the network. Auto-assigned if
DHCP Client is enabled.
Gateway The routing gateway for this interface. Auto-assigned if DHCP
Client is enabled.
DNS Server The primary Domain Name Server to use for IP address lookup
and name resolution. Auto-assigned if DHCP Client is enabled.

Apply the configuration. Note that after a network apply, the unit needs to be
rebooted (please see 2.2.4).

3.1.3Providing D CP Server IP allocation to clients
Double-click an ethernet interface and select the Servers tab.
Field Content
DHCP Start Address The start address for the range of IP addresses from
which new DHCP requests should be served
DHCP End Address The end address for the range of IP addresses from
which new DHCP requests should be served
DHCP Router Address The address of the IP router / gateway to be used
by the device requesting IP configuration, normally
the same as the Com. 1 address on this interface.
DHCP DNS Server The primary DNS address to be configured on the
device requesting IP configuration, may be left
blank.
Apply the configuration. Note that after a network apply, the unit needs to be
rebooted (please see 2.2.4).

3.1.4Providing Comma iTA boot services
Double-click an ethernet interface and select the Servers tab.
Field Content
Comma Start Address The start address for the range of IP
addresses to allocate to new Comma
units. Once a unit has been assigned an
IP, the system will remember this
assignment, across restarts, and will
always reserve the IP for that unit. The IP
will no longer be served to future
commas.
Comma End Address The end address for the range of IP
addresses to allocate to new Comma
units.
Apply the configuration. Note that after a network apply, the unit needs to be
rebooted (please see 2.2.4) The eth3 interface is the internal ethernet bus serving
the Com. 1 Media processor card and should not changed from its factory
configuration.