Far south networks Com.X1 PBX Service manual

Com.X1 PBX
Administrator Guide
Version 1.0, 22 January 2010
©2010 Far South Networks

Document istory
Version Date Description of Changes
1.0 10/01/22 Preliminary
©2010 Far South Networks

Table of Contents
1 INTRODUCTION ................................................................................................................................. 7
1.1 OVERVIEW .......................................................................................................................................... 7
2 MANAGING THE UNIT ..................................................................................................................... 8
2.1 ACCESSING THE UNIT ............................................................................................................................ 8
2.1.1 Factory network configuration ............................................................................................... 8
2.1.2 Authentication ......................................................................................................................... 8
2.1.3 Remote web login .................................................................................................................... 8
2.2 CONFIGURATION MANAGEMENT .............................................................................................................. 9
2.2.1 GUI layout ............................................................................................................................... 9
2.2.2 onfiguration status .............................................................................................................. 10
2.2.3 Applying and reverting a configuration ................................................................................ 11
2.2.4 Rebooting and Shutting down ............................................................................................... 12
2.3 BACKUP AND RESTORE ....................................................................................................................... 13
2.3.1 Backup contents .................................................................................................................... 13
2.3.1.1 Conf gurat on, Record ngs ........................................................................................................... 13
2.3.1.2 Vo cema l .................................................................................................................................... 13
2.3.1.3 CDR ............................................................................................................................................. 13
2.3.2 Immediate backup ................................................................................................................. 14
2.3.3 Scheduled backup .................................................................................................................. 14
2.3.4 Managing existing archives .................................................................................................. 15
2.3.5 Restoring an archive ............................................................................................................. 16
3 COMMISSIONING THE UNIT ....................................................................................................... 17
3.1 NETWORK CONFIGURATION .................................................................................................................. 17
3.1.1 Listing ethernet interfaces ..................................................................................................... 17
3.1.2 onfiguring an interface ....................................................................................................... 17
3.1.3 Providing DH P Server IP allocation to clients .................................................................. 19
3.1.4 Providing omma iTA boot services .................................................................................... 20
3.2 DEVICE CONFIGURATION ..................................................................................................................... 21
3.2.1 onfigured devices ................................................................................................................ 21
3.2.2 Detecting and scanning for devices ...................................................................................... 21
3.2.3 Manually adding devices ...................................................................................................... 22
3.2.4 onfiguring devices .............................................................................................................. 22
3.2.4.1 Conf gur ng Comma dev ces ........................................................................................................ 22
3.2.4.2 Conf gur ng Gener c dev ces ........................................................................................................ 23
3.2.5 onfiguring device ports ....................................................................................................... 24
3.2.5.1 Conf gur ng Analogue Trunk (FXO) ports ................................................................................... 25
3.2.5.2 Conf gur ng Analogue Extens on (FXS) ports ............................................................................. 26
3.2.5.3 Conf gur ng BRI ports ................................................................................................................. 27

3.2.5.4 Conf gur ng PRI ........................................................................................................................... 28
3.2.6 Removing devices .................................................................................................................. 29
3.3 EXTENSION CONFIGURATION ................................................................................................................ 29
3.3.1 Listing existing extensions and ports .................................................................................... 29
3.3.2 Adding Extensions ................................................................................................................. 29
3.3.2.1 Add ng extens ons from ports ...................................................................................................... 30
3.3.2.2 Add ng Unass gned extens ons .................................................................................................... 31
3.3.2.3 Add ng SIP extens ons ................................................................................................................. 31
3.3.3 onfiguring extensions ......................................................................................................... 32
3.3.3.1 Bas c conf gurat on ...................................................................................................................... 32
3.3.3.2 Advanced conf gurat on ............................................................................................................... 33
3.3.4 onfiguring SIP extensions ................................................................................................... 33
3.3.5 Assigning extensions ............................................................................................................. 34
3.3.6 Unassigning extensions ......................................................................................................... 35
3.3.7 onfiguring multiple extensions ........................................................................................... 36
3.3.8 Deleting extensions ............................................................................................................... 37
3.4 TRUNK GROUPS AND SIP PROVIDERS .................................................................................................... 37
3.4.1 Listing existing trunk groups and SIP providers .................................................................. 37
3.4.2 Analogue trunk groups .......................................................................................................... 37
3.4.2.1 Add ng trunk groups .................................................................................................................... 37
3.4.2.2 Add ng trunks to a group ............................................................................................................. 39
3.4.2.3 Remov ng trunks from a group ................................................................................................... 40
3.4.2.4 Remov ng a trunk group .............................................................................................................. 41
3.4.2.5 V ew ng group members .............................................................................................................. 42
3.4.3 SIP trunks .............................................................................................................................. 42
3.4.3.1 Add ng a SIP trunk ...................................................................................................................... 42
3.4.3.2 S p trunk conf gurat on ................................................................................................................ 43
3.4.3.3 Ed t ng a SIP trunk ....................................................................................................................... 45
3.4.3.4 Remov ng a SIP trunk .................................................................................................................. 45
3.5 OUTBOUND ROUTE CONFIGURATION ....................................................................................................... 46
3.5.1 Viewing configures outbound routes ..................................................................................... 46
3.5.2 Adding outbound routes ........................................................................................................ 47
3.5.3 onfiguring outbound routes ................................................................................................ 47
3.5.4 Dial Patterns ......................................................................................................................... 48
3.5.4.1 Add ng d al patterns to an outbound route ................................................................................... 48
3.5.4.2 D al pattern syntax ....................................................................................................................... 48
3.5.4.3 Remov ng D al Patterns from a route ........................................................................................... 49
3.5.5 Adding trunks to an outbound route ..................................................................................... 49
3.5.6 Removing Trunks from a route .............................................................................................. 50
3.5.7 Deleting outbound routes ...................................................................................................... 50
3.5.8 Outbound route priority ........................................................................................................ 50

3.6 INBOUND ROUTE CONFIGURATION .......................................................................................................... 50
3.6.1 Viewing existing inbound routes ........................................................................................... 51
3.6.2 Adding a new inbound route ................................................................................................. 51
3.6.3 onfiguring inbound routes .................................................................................................. 52
3.6.4 onfiguring call destinations ................................................................................................ 53
3.6.4.1 Conferences ................................................................................................................................. 53
3.6.4.2 Day/N ght .................................................................................................................................... 53
3.6.4.3 Extens ons .................................................................................................................................... 53
3.6.4.4 R ng Groups ................................................................................................................................. 53
3.6.4.5 Term nat on ................................................................................................................................. 54
3.6.4.6 Vo cema l .................................................................................................................................... 54
3.6.4.7 IVR .............................................................................................................................................. 54
3.6.4.8 Phonebook ................................................................................................................................... 54
3.6.5 Deleting an inbound route .................................................................................................... 54
4 ADVANCED CONFIGURATION .................................................................................................... 55
4.1 ADMINISTRATORS .............................................................................................................................. 56
4.2 ANNOUNCEMENTS .............................................................................................................................. 57
4.3 CALLBACK ........................................................................................................................................ 58
4.4 CONFERENCES ................................................................................................................................... 59
4.5 DAY / NIGHT CONTROL ...................................................................................................................... 60
4.6 FEATURE CODES ................................................................................................................................ 61
4.7 GENERAL SETTINGS ........................................................................................................................... 62
4.7.1 Dial command options .......................................................................................................... 62
4.8 IVR ................................................................................................................................................ 65
4.9 MUSIC ON HOLD ................................................................................................................................ 67
4.10 PLAYBACK CONFIGURATION ............................................................................................................... 67
4.11 ADDING A MUSIC CATEGORY .............................................................................................................. 67
4.12 ADDING A STREAMING CATEGORY ....................................................................................................... 68
4.13 OUTBOUND ROUTES .......................................................................................................................... 69
4.14 PAGING .......................................................................................................................................... 70
4.15 PARKING LOT ................................................................................................................................. 71
4.16 PIN SETS ........................................................................................................................................ 72
4.17 QUEUES ......................................................................................................................................... 73
4.18 RING GROUPS ................................................................................................................................. 78
4.19 SYTEM RECORDINGS ........................................................................................................................ 80
4.20 TIME CONDITIONS ........................................................................................................................... 81
4.21 TIME GROUPS ................................................................................................................................. 82
4.22 VOICEMAIL BLASTING ...................................................................................................................... 83
4.23 PHONEBOOK .................................................................................................................................... 84
5 MONITORING THE SYSTEM ........................................................................................................ 85
5.1 RETRIEVING MONITORING INFORMATION ................................................................................................. 86

5.2 MONITORING FUNCTIONS ..................................................................................................................... 86
6 CONSOLE ADMINISTRATION ...................................................................................................... 89
6.1 CONSOLE ACCESS ............................................................................................................................... 89
6.1.1 Authentication ....................................................................................................................... 89
6.1.2 Accessing the unit .................................................................................................................. 89
6.1.2.1 Ser al access ................................................................................................................................. 89
6.1.2.2 Secure shell access ....................................................................................................................... 89
6.2 REBOOTING THE SYSTEM ..................................................................................................................... 89

1Introduction
1.1Overview
This document is intended for the Com. 1 PB administrator and details access to,
commisioning, management and monitoring of the Com. 1 PB . It forms part of a
suite of manuals and guides for the Com. 1 product range, which also includes the
Com. 1 End User manual and the Com. 1 installation guide.

2Managing the unit
2.1Accessing the unit
2.1.1Factory network configuration
The Com. 1 units ship with three external ethernet ports (eth0 – eth2) and one
internal ethernet bus (eth3), factory-configured as follows:
Interface DHCP client? IP Netmask
eth0 Yes - -
eth1 - - -
eth2 No 192.168.2.1 255.255.255.0
eth3 No 192.168.3.1 255.255.255.0
2.1.2Authentication
Web login has been pre-configured with the Administrator username and password
for convenience.
2.1.3Remote web login
Once the unit has been powered on and started up, it can be accessed from a
Firefox or Internet Explorer web browser with the URL set to the IP address of the
unit. Select the Administrator button to log in. Select 'Login' to authenticate.

2.2Configuration management
2.2.1GUI layout
The Com. 1 GUI facilitates status monitoring and control of the unit and peripheral
devices via a set of menus accessible from the menu bar. After any changes have
been made to the configuration, these need to be reviewed and applied before they
can take effect.

2.2.2Configuration status
The current configuration status, indicating which tasks, if any, are pending, can be
viewed from the configuration menu:
When the status on the Status tab is SYNCHRONIZED, the configuration is up to
date and synchronized with the underlying system configuration resources. If the
status is PENDING or MODIFIED, the Review/Apply button will be emphasized and
the administrator needs to review and apply the configuration using the Review/Apply
button in order to synchronize.