PCS Digital PCS Digital Suite 64 User manual
Suite64
Integrated
Communications
Exchange
PCSdigital
Advanced Features
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Initial Release May, 2005 N/A
Suite 64 28-Button User Guide TOC-1
TC
1Introduction ......................................................................................................................1‐1
1.1AboutSuite64 ...............................................................1‐1
1.2Suite6428‐ButtonTelephone ..................................................1‐2
1.3DocumentOverview .........................................................1‐3
1.4ApplicableDocuments ........................................................1‐3
2TelephoneSetup ................................................................................................................2‐1
2.1Reminder‐Extension ..........................................................2‐1
2.2AutoHold ..................................................................2‐2
2.3Preference...................................................................2‐3
2.4BackgroundMusic(BGM) .....................................................2‐4
2.5CallForward ................................................................2‐5
2.6DefaultExtension............................................................2‐9
2.7TouchTone(On/Off).........................................................2‐10
2.8ExtensionRingAdjustment...................................................2‐10
2.9DoNotDisturb .............................................................2‐11
2.10ExtensionPassword ........................................................2‐12
2.11Feature/DSSButtonReset ...................................................2‐13
2.12Feature/DSSButtonProgramming............................................2‐14
2.13AccessCodes ..............................................................2‐15
2.14HotKeyEnable/Disable .....................................................2‐16
2.15HotLine..................................................................2‐17
2.16VoiceAnnounce............................................................2‐18
2.17NightMode/Activate.......................................................2‐20
2.18PauseInsertion ............................................................2‐21
2.19Speakerphone .............................................................2‐22
2.20StatusLamp ...............................................................2‐23
2.21VolumeControl ............................................................2‐24
3MakingCalls.....................................................................................................................3‐1
3.1MakinganOutgoingCall .....................................................3‐1
3.2MakinganIntercomCall ......................................................3‐2
3.3MakingaCallUsingAccountCode.............................................3‐3
3.4AutoRedial .................................................................3‐4
3.5CallingtheOperator/Attendant................................................3‐5
3.6Meet‐MeConference .........................................................3‐5
3.7Supervised/UnsupervisedConference ..........................................3‐7
3.8DirectInwardSystemAccess(DISA)............................................3‐9
3.9LastNumberRedial.........................................................3‐10
3.10On‐HookDialing...........................................................3‐11
3.11Paging ....................................................................3‐12
3.12SavedNumberRedial.......................................................3‐13
3.13SpeedDial ................................................................3‐14
4CallingFeatures ...............................................................................................................4‐1
CONTENTS
TOC-2Suite 64 28-Button User Guide
TC
4.1AnsweringMachineEmulation................................................4‐1
4.2CallBack(COLine) ..........................................................4‐2
4.3CallBack(Extension).........................................................4‐3
4.4CallPark/CallParkAnswer...................................................4‐4
4.5CallPickUp(Group).........................................................4‐5
4.6CampOn(Extension) ........................................................4‐6
4.6DoNotDisturb(OneTime)...................................................4‐7
4.7DoNotDisturb(Override) ....................................................4‐8
4.8Flash(COLine) .............................................................4‐9
4.9ForcedIntercomToneRing ..................................................4‐10
4.10Hold .....................................................................4‐11
4.11ExclusiveHold ............................................................4‐12
4.12HoldReminder............................................................4‐13
4.13HoldingCallAnswer ......................................................4‐14
4.14Intrusion .................................................................4‐15
4.15MeetMePage .............................................................4‐16
4.16Messaging(CallMe‐Voice) .................................................4‐17
4.17Monitor(InternalParty)....................................................4‐18
4.18Mute.....................................................................4‐19
4.19PulsetoDTMFConversion .................................................4‐20
4.20ReleaseKey ...............................................................4‐21
4.21Transfer ..................................................................4‐21
4.22TransferandAnswer .......................................................4‐23
4.23SilentRecord..............................................................4‐24
4.24AudibleHelp .............................................................4‐25
Suite 64 28-Button User Guide 1-1
Introduction
1
1Introduction
TheSuite64,isaversatile,DigitalHybridKeyTelephoneSystemthatincludes
manyadvancedfeatures.TheSystemConfigurationiscomprisedofaMain
ServiceUnitandoptionalexpansionboardsperspecificconfiguration
requirement.ThecomponentsofabasicsystemincludeaKSUMainServiceUnit
with31‐ButtonTelephonesora28‐ButtonTelephones.AnAnalogTelephoneis
optionallyavailable.
AnillustrationoftheKSUMainServiceUnit,the31‐ButtonTelephoneandthe
28‐ButtonTelephoneareshownbelowinFigure 1-1.
Figure 1-1 KSU Main
Service Unit, 31-Button
Station Terminal and
28-Button Station
Terminal
1.1 About Suite 64
31-Button Telephone
28-Button Telephone
1-2 Suite 64 28-Button User Guide
Introduction
1
TheSuite6428‐ButtonTelephonefeatures14programmableFeature/DSS
buttons(dualcolorLED),HeadsetJack,8fixedfeaturekeys(Mute,Speaker,Hold,
Transfer,Conference,Feature,VolumeUp,VolumeDown),andoneStatusBartype
messagewaitinglamp.
Figure 1-2 belowshowsthekeysnecessaryforusewiththismanual.
Figure 1-2 Suite 64
28-Button Telephone
1.2 Suite 64 28-Button Telephone
Fixed Buttons
Flexible Buttons
Suite 64 28-Button User Guide 1-3
Introduction
1
ThisdocumentisaUserGuidewho’stargetaudienceisaskilledorunskilleduser.
Thepurposeofthismanualistoprovideoperationalinstructionsontheuseofthe
mainfeaturesoftheSuite64StandardTelephonekeyset.Itisdividedintoseveral
sections,designedtoclearlyandquicklyprovideinformationtotheuser.The
sectionsare:
Section1‐Introduction‐thissectiondescribesthebasicSuite64system
components,the28‐ButtonTelephone,anoverviewofthismanualandthe
applicabledocumentation.
Section2‐TelephoneSetup‐thissectionprovidesdescriptionsoftheStandard
TelephoneSetupsincluding;SettingDefaults,DoNotDisturb,Call
Forwarding,Passwords,Feature/DSSButtonProgramming,Phone
Locking/UnlockingandNightModeoperationaswellasbasictelephoneuse.
Section3‐MakingCalls‐thissectionprovidesoperationaldescriptionsofthe
basiccallfeaturessuchasIntercomCalls,SpeedDial,Conference,Pagingand
LastNumberRedial,amongotherfeatures.
Section4‐CallingFeatures‐thissectionprovidesoperationaldescriptionsof
someofthein‐progresscallfeaturessuchasHold,Intrusion,Monitor,and
SavedNumberRedialamongothertopics.
Suite64InstallationandMaintenanceManual
1.3 Document Overview
1.4 Applicable Documents
Suite 64 28-Button User Guide 2-1
TelephoneSetup
2
2Telephone Setup
Feature Code: f92
Description
TheSuite64allowsyoutoactivateyourownprivatealarmonyourtelephoneto
remindyouofspecialappointments,events,etc.Whenthealarmactivates,you
willheartoneringing.Afterthealarmrings,itisautomaticallycanceled.Youcan
programthealarmtooperateonetimeorrepeatedly.Whenprogrammedfor
repeatedcalls,thealarmwillsoundatthesametimeeveryday.
Activate Reminder-Extension
1.Pressf92+thenewtimeinHHMM(24‐hourformat)+1(onetime
only).Ifyouwouldlikeacontinuousalarmpressf92+thenew
timeinHHMM(24‐hourformat)+2(continuos).
Deactivate Alarm Clock-Extension
1. Pressf*92.
Operational Notes
•TheAlarmClockfeaturecodef92canbeprogrammedonanypro‐
grammableFeature/DSSButton.
•AlarmClockwillbeautomaticallycanceledaftertheprogrammedAlarmPlay
Timeisreachedforaone‐timealarm.
2.1 Reminder-Extension
1-4 Suite 64 28-Button User Guide
Introduction
1
NOTES
2-2 Suite 64 28-Button User Guide
TelephoneSetup
2
Feature Code: f94
Description
TheAutoHoldfeaturewillautomaticallyplacethecurrentcallonholdifyouare
onacallandyoupressanoutsidelinebutton.Forexample,ifyouarecurrentlyon
acallonthefirstlineandyoupressasecondline,thecallonthefirstlinewillbe
placedonExclusiveHoldautomatically.Similarly,ifyouarecurrentlyonan
intercomcallwithanotherSuite64extensionandyoupressanoutsideline
button,theintercomcallwillbeplacedonExclusiveHold.Youdonotneedtopress
HoldunlessyouwanttoplaceacallonSystemHold.
Setup Auto Hold
1.Pressf94.Youhearconfirmationtone.
2.Theextensionreturnstoanidlestate.
Enable Automatic Hold
1.Whileconnectedtoanintercomoroutsidelinecall,pressanotheroutside
linebutton,ifprogrammed.
2.Thecurrentconnectionisplacedonholdandthenextconnectionis
established.
Cancel
1.Pressf*94.Youhearconfirmationtone.
2.Theextensionreturnstoanidlestate.
Operational Notes
•TheFeatureCodef94canbeprogrammedunderaflexiblebuttonon
aStandardTelephone.Toenable/disablethefeature,toggletheFeature/DSS
Button.
•Ifyouaccessanidlelineandskiptoanotherlinebeforedialing,thefirstline
willnotbeautomaticallyplacedonHold.(Alinemustbeconnectedwithan
activecall;eitheryoudialedanumberoransweredaringingline.)
•AutoHoldplacesacallonExclusiveHold.
•IfyouhavetheAutoHoldfeatureprogrammedonaFeature/DSSButton,the
Feature/DSSButtonLEDwilllightwhenthefeatureisenabled.
2.2 Auto Hold
Suite 64 28-Button User Guide 2-3
TelephoneSetup
2
Feature Code: f95
Description
ThePreferencefeatureallowsyoutoaccessspecificoutsidelinesorintercom
automaticallywhenyouliftthehandsetorpresstheSbutton.
Setup
1.Pressf95.
2.EntertheoutsidelineDirectoryNumber(700–756).
3.EnterthevalidoutsidelineGroupDirectoryNumber9foroutsideline
Group1.
4. Liftthehandsettoaccessthelineyouselected.
Cancel
1. Pressf*95.
2. Theextensionreturnstoanidlestate.
Operational Notes
•Thesystemwillnotallowinvaliddirectorynumberstobeprogrammeddur‐
ingsetup.
•WhenaCOLineorCOLineGroupisprogrammedasyourPreferencethat
COlineorgroupmustbeprogrammedasavailableforaccessbytheexten‐
sioninthesystemprogramming.
•Thefeaturecode f95canbeprogrammedonaFeature/DSSbuttonon
aStandardTelephone.
2.3 Preference
2-4 Suite 64 28-Button User Guide
TelephoneSetup
2
Feature Code: 800/801
Description
BackgroundMusiccanbeactivatedoneitherofthetwomusicchannelstomonitor
musicattheextension.AnExternalmusicsourceisrequired.
Whiletheextensionisidle,enterthemusicchannelthatyouwanttomonitor:
800forMusicChannel1(Enterthesamenumberagaintocancel.)
801forMusicChannel2(Enterthesamenumberagaintocancel.)
Operational Notes
•OneFeature/DSSButtonisalreadysetupforBackgroundMusicoperationat
thefactory.
•TheFeature/DSSButtonLEDwillnotlightwhenBackgroundMusicisacti‐
vated.
•BackgroundMusicautomaticallyturnsoffwhenyoureceiveormakeacall.
•BackgroundMusicturnsonagainwhenthetelephonereturntoidlestatus.
2.4 Background Music (BGM)
Suite 64 28-Button User Guide 2-5
TelephoneSetup
2
Feature Code:f2
Description
Thereareseveralchoicesforforwardingyourcalls:
•Direct–Forwardallofyourcalls,
•Busy–Forwardyourcallswhenyourtelephoneisbusy.
•FollowMe–Forwardcallsatyourextensiontotheextensionwhereyouare
currentlyworking(conferenceroom,associate’soffice,etc.)
•FollowPreset–Invokecallforwardatyourextensionsothatitcanbe
changedfromanotherextension.
•NoAnswer–Forwardyourcallsfornoanswerconditions.
•External–Forwardcallstransferredtoyourextensiontoadifferenttele‐
phonenumber.Thisfeaturemustbeenabledforyourextensionindatabase
administration.
Forwardconditionscanbesetasfollowsforeachcallforwardtype:
•Intercomcallsonly.
•Intercomandoutsideline(includingtransferredoutsidelines)calls.
•Outsideline(COLine)callsonly.
Setup
Direct Call Forward
1.Pressf22ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumbertowhichcallsaretobeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Youhearaconfirmationtoneandtheextensionreturnstoidle.TheStatus
BarLampislitgreen.
2.5 Call Forward
2-6 Suite 64 28-Button User Guide
TelephoneSetup
2
Busy Call Forward
1.Pressf21ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumbertowhichcallsaretobeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Youhearaconfirmationtoneandtheextensionreturnstoidle.TheStatus
Barislitgreen.
No Answer Call Forward
1.Pressf24ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumbertowhichcallsaretobeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4. EnteraNoAnswerTime#1between10and50(seconds).Thisisthetime
periodsettingthatwillalertthesystemthatifthereisnoanswer,thecall
istobeforwarded.
5. EnteraNoAnswerTime#2between10and50(seconds).Thisisthe
secondtimeperiodsettingthatwillalertthesystemthatifthereisno
answer,thecallistobeforwarded.
6. Youhearaconfirmationtoneandtheextensionreturnstoidle.TheStatus
Barislitgreen.
Suite 64 28-Button User Guide 2-7
TelephoneSetup
2
External Call Forward
1.Pressf26ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Enterthetelephonenumber(cellphone,otheroffice,etc.)wherecallsare
tobeforwarded.
3.Youhearaconfirmationtone.
Follow Call Forward
1.Pressf25ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumbertowhichcallsaretobeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4. Youhearaconfirmationtoneandtheextensionreturnstoidle.TheStatus
Barislitgreen.
Follow Me (From Another Extension to This Extension)
1.Pressf23 ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumberwherecallsaretobeforwardedfrom
(originator).
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Enterthepasswordoftheextensionfromwhichthecallswillbe
forwarded.
2-8 Suite 64 28-Button User Guide
TelephoneSetup
2
Follow Me (From This Extension to Another Extension)
1.Pressf25ortheFeature/DSSButtondesignatedasCALLFWD(if
programmed).
2.Entertheextensionnumberfromwhichcallswillbeforwarded.
3.Selectthetypeofcallstoforward.
a. 1=outsidelineincomingortransferredcalls
b. 2=bothintercomandoutsidelinecalls
c. 3=intercomcallsonly.
4.Youhearaconfirmationtoneandtheextensionreturnstoidle.
Delete Forward (Own Extension)
1.Pressf*2+(NumberofForwardingType)atownextension.
Delete Forward (Other Extension)
1. Pressf*23+(ExtensionNumberofOriginator)a+Passwordof
originatingExtension.
Delete All Forwarding
1. Pressf20
Operational Notes
•Regardlessofwhethertheextensionwherecallsarebeingforwardedisa
StandardTelephoneorsinglelinetelephone,theuserattheforwarded
extensionwillhearspecialIntercomRemindertonesignifyingthatCallFor‐
wardisactivated.
•TheStatusBarlightwillnotlightgreenincallforwardmodeifthatfunction
hasbeendisabledviatheattendantinAttendantAdministration.
•IfaFeature/DSSButtonhasbeenprogrammedforCallForwardmode.The
LEDassociatedtothatbuttonwilllightredindicatingthetelephoneisincall
forwardmode.
Suite 64 28-Button User Guide 2-9
TelephoneSetup
2
Feature Code: f69
Description
TheDefaultSetfeaturecanbeusedtoclearallactivesettingsatyourextension
(CallForward,DND,etc.)
1.Pressf69.
2.Aconfirmationtonewillbeplayed.
Operational Notes
Thefollowingextensionparametersareresettothevalueshown:
LNR=empty
SNR=NoSavedNumber
Memo=NoSavedNumber
TelephoneLock=No
AutoHold=No
PageReceive=Yes
BusyRing=Yes
Hotline=NULL(none)
2.6 Default Extension
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