Fellowes Powershred Series Operating manual

225i/225Ci/225Mi
Technical Service Manual
North America and International
March 2017

TABLE OF CONTENTS
INTRODUCTION 1
SPECIFICATIONS 2-4
225I2
225CI3
225MI4
SAFETY 5
GENERAL MAINTENANCE 5
EXTERNAL CLEANING 5
INTERNAL CLEANING 5
INSPECTION 5
OPERATION 6-8
CONTROL PANEL 6
INDICATOR LED’S7
TROUBLESHOOTING LEDS7
SHEET CAPACITY LEDS8
LUBRICATION 8
TROUBLESHOOTING 9-10
PAPER FEED PROBLEMS 9
ELECTRICAL PROBLEMS 9-10
MECHANICAL PROBLEMS 10
TOOLS AND SUPPLIES 11
CABINET AND HOUSING 12-13
MACHINE BREAKDOWN 12
HOUSING COVER 13
PAPER WASTE BIN 13

MECHANICAL ASSEMBLY 14-18
CUTTING BLOCK 14
MOTOR 15
GEARS 16
225CI CUTTER TIMING DIAGRAM 17
225MI CUTTER TIMING DIAGRAM 18
ELECTRICAL ASSEMBLY 19-28
CAPACITOR 19
POWER CORD RECEPTACLE 19
POWER SWITCH 20
BIN FULL SYSTEM 20-21
DOOR OPEN SWITCH 22
JAM PROOFMODULE 23
SAFE SENSE 23
ACPCBOARD 24
•WIRING DIAGRAM 25
CONTROL /L.E.D BOARD 26
•WIRING DIAGRAM 27
PCBCALIBRATIONS 28-29
•CURRENT LIMIT ADJUSTMENT 28
•JAM PROOF CALIBRATION 29
AUTO-START I/R SENSORS 30
NOTES 31
TECHNICAL SUPPORT CONTACT INFORMATION 32

Introduction
This Technical Service Manual contains the service and repair procedures for Fellowes office
shredders Models 225i, 225Ci, and 225Mi.
The manual provides maintenance procedures, a list of required tools, and a troubleshooting
guide. In addition, the manual contains a wiring diagram.
Use the troubleshooting guide for help in identifying a specific problem. Then turn to the
appropriate section in the manual for instructions. Follow the service procedures carefully.
Always note the location, number, color, and position of parts and wires before removing
them so that they can be reassembled correctly. If there are no specific instructions for
reassembling an item, simply reverse the disassembly procedure. The maximum paper size
for the shredders is standard letter and A size paper. The shredders are sheet-fed.

Model 225i
Model 225i is a Straight-cut shredder with the listed characteristics:
PRODUCT INFO
C-225i
C-225i
C-225i
C-225i
Country Version
NA
AU
ZA
EU
Product Size (H X W X D)
775mm X 442mm X 451mm or 30.5” X 17-3/8” X 17-3/4”
Product Weight
34.75 Kg or 76.6 lbs
Quantity per Master
1
Master Outer Size (H X W X D)
902mm X 565mm X 558mm or 35.5” X 22.25” X 22”
Master Outer Weight
38.25 Kg or 84.33 lbs
Rated Cut Type
Strip
Rated Particle Size (mm)
5.8mm (7/32”)
5.8mm (7/32”)
5.8mm (7/32”)
5.8mm (7/32”)
Rated Sheets Capacity
(sheets)
20
Rated Paper (g/m²)
75
70
70
70
Rated Throat Width
9.5” (240mm)
Rated Speed (marketing)
16 FPM
Speed (1 sheet, cold state)
2-3 seconds
Speed (50% Capacity)
2-3 seconds
Speed (Capacity)
2.5-3.5 seconds
Rated Duty Cycle
Continuous
Rated Daily Use
10,000 passes (paper), 200 Credit Cards, 10 CDs
Voltage
120 V
220-240 V
220-240 V
220-240 V
Rated Frequency
60Hz
50Hz
50Hz
50Hz
Rated Amperage
6A
3A
3A
3A
Rated Wattage
700 W
700 W
700 W
700 W
Motor Type
Induction (2 pole)
PRODUCT INFO
C-225i
C-225i
C-225i
C-225i
Country Version
Korea
China
UK
Product Size (H X W X D)
785mm X 450mm X 435mm or 30.9” X 17-3/4” X 17-1/8”
Product Weight
34.75 Kg or 76.6 lbs
Quantity per Master
1
Master Outer Size (H X W X D)
902mm X 565mm X 558mm or 35.5” X 22.25” X 22”
Master Outer Weight
38.25 Kg or 84.33 lbs
Rated Cut Type
Strip
Rated Particle Size
5.8mm (7/32”)
5.8mm (7/32”)
5.8mm (7/32”)
Rated Sheets Capacity
(sheets)
20
Rated Paper (g/m²)
70
70
70
Rated Throat Width
9.5” (240mm)
Rated Speed
16 FPM
Speed (1 sheet, cold state)
2-3 seconds
Speed (50% Capacity)
2-3 seconds
Speed (Capacity)
2.5-3.5 seconds
Rated Duty Cycle
Continuous
Rated Daily Use
10,000 Sheets, 200 Credit Cards, 10 CDs
Voltage
220-240 V
220-240 V
220-240 V
Rated Frequency
60Hz
50Hz
50Hz
Rated Amperage
3A
3A
3A
Rated Wattage
700 W
700 W
700 W
Motor Type
Induction (2 pole)

Model 225Ci
Model 225Ci is a Cross-cut shredder with the listed characteristics:
PRODUCT INFO
C-225Ci
C-225Ci
C-225Ci
C-225Ci
Country Version
NA
AU
EU
UK
Product Size (H X W X D)
785mm X 450mm X 435mm or 30.9” X 17-3/4” X 17-1/8”
Product Weight
40.68 Kg or 89.7 lbs
Quantity per Master
1
Master Outer Size (H X W X
D)
902mm X 565mm X 558mm or 35.5” X 22.25” X 22”
Master Outer Weight
42.45 Kg or 93.6 lbs
Rated Cut Type
Cross
Rated Particle Size (mm)
3.9mm X 38mm or 5/32” X 1-1/2”
Rated Sheets Capacity
(sheets)
20
Rated Paper (g/m²/lbs.)
20lbs
70
70
Rated Throat Width
9.5” (240mm)
Rated Speed
16 FPM
Speed (1 sheet, cold state)
3-4 seconds
Speed (50% Capacity)
4-5 seconds
Speed (Capacity)
5-6 seconds
Rated Duty Cycle
Continuous
Rated Daily Use
5,000 Sheets, 200 Credit Cards, 10 CDs
Voltage
120 V
220V –240V
220V –240V
220V –240V
Rated Frequency
60Hz
50Hz
50Hz
50Hz
Rated Amperage
6A
3A
3A
3A
Rated Wattage
700 W
700 W
700 W
700 W
Motor Type
Induction (2 pole)
PRODUCT INFO
C-225Ci
C-225Ci
C-225Ci
C-225Ci
Country Version
JP
KO
CN
ZA
Product Size (H X W X D)
785mm X 450mm X 435mm or 30.9” X 17-3/4” X 17-1/8”
Product Weight
40.68 Kg or 89.7 lbs
Quantity per Master
1
Master Outer Size (H X W X
D)
902mm X 565mm X 558mm or 35.5” X 22.25” X 22”
Master Outer Weight
42.45 Kg or 93.6 lbs
Rated Cut Type
Cross
Rated Particle Size (mm)
3.9mm X 38mm or 5/32” X 1-1/2”
Rated Sheet Capacity
20
Rated Paper (g/m²)
64
70
70
70
Rated Throat Width
9.5” (240mm)
Rated Speed
16 FPM
Speed (1 sheet, cold state)
3-4 seconds
Speed (50% Capacity)
4-5 seconds
Speed (Capacity)
5-6 seconds
Rated Duty Cycle
Continuous
Rated Daily Use
5,000 Sheets, 200 Credit Cards, 10 CDs
Voltage
100 V
220V –240V
220-240 V
220V –240V
Rated Frequency
50Hz/60Hz
50/60Hz
50Hz
50Hz
Rated Amperage
6A
3A
3A
3A
Rated Wattage
700 W
700 W
700 W
700 W
Motor Type
Induction (2 pole)

Model 225Mi
Model 225Mi is a Micro-cut shredder with the listed characteristics:
PRODUCT INFO
C-225Mi
C-225Mi
C-225Mi
C-225Mi
Country Version
NA
AU
EU
UK
Product Size (H X W X D)
450 X 435 X 745mm or 17-3/4” X 17-1/8” X 29-3/8”
Product Weight
41.0 Kg or 90.4 lbs
Quantity per Master
1
Master Outer Size (H X W X
D)
561 X 570 X 905mm or 22-1/8” X 22-7/16” X 35-11/16”
Master Outer Weight
46.3 Kg or 102.1 lbs
Rated Cut Type
Micro Cut
Rated Particle Size (mm)
2 X 12mm or 5/64” X 15/34”
Rated Sheets Capacity
(sheets)
14
Rated Paper (g/m²/lbs.)
20lbs
70
70
Rated Throat Width
9.5” (243mm)
Rated Speed
16 FPM
Speed (1 sheet, cold state)
3-4 seconds
Speed (50% Capacity)
4-5 seconds
Speed (Capacity)
5-6 seconds
Rated Duty Cycle
Continuous
Rated Daily Use
4,000 Sheets, 200 Credit Cards, 10 CDs
Voltage
120 V
220V –240V
220V –240V
220V –240V
Rated Frequency
60Hz
50Hz
50Hz
50Hz
Rated Amperage
6A
3A
3A
3A
Rated Wattage
700 W
700 W
700 W
700 W
Motor Type
Induction (2 pole)
PRODUCT INFO
C-225Mi
C-225Mi
C-225Mi
C-225Mi
Country Version
JP
KO
CN
ZA
Product Size (H X W X D)
NA
Product Weight
450 X 435 X 745mm or 17-3/4” X 17-1/8” X 29-3/8”
Quantity per Master
41.0 Kg or 90.4 lbs
Master Outer Size (H X W X
D)
1
Master Outer Weight
561 X 570 X 905mm or 22-1/8” X 22-7/16” X 35-11/16”
Rated Cut Type
46.3 Kg or 102.1 lbs
Rated Particle Size (mm)
Micro Cut
Rated Sheet Capacity
2 X 12mm or 5/64” X 15/34”
Rated Paper (g/m²)
14
14
14
14
Rated Throat Width
20lbs
Rated Speed
9.5” (243mm)
Speed (1 sheet, cold state)
16 FPM
Speed (50% Capacity)
3-4 seconds
Speed (Capacity)
4-5 seconds
Rated Duty Cycle
5-6 seconds
Rated Daily Use
Continuous
Voltage
4,000 Sheets, 200
Credit Cards, 10 CDs
4,000 Sheets, 200
Credit Cards, 10
CDs
4,000 Sheets, 200
Credit Cards, 10
CDs
4,000 Sheets, 200 Credit
Cards, 10 CDs
Rated Frequency
120 V
220V –240V
220V –240V
220V –240V
Rated Amperage
60Hz
50Hz
50Hz
50Hz
Rated Wattage
6A
3A
3A
3A
Motor Type
700 W

Safety
When servicing a shredder, observe the following safety precautions:
Never put a hand, fingers, or foreign objects into the paper feed slot or throat.
Keep all loose articles of clothing, ties, jewelry, long hair, or other loose objects away from
the paper feed slot.
Always turn off and unplug the power cord at the wall outlet before doing any work on a
shredder.
Use only the specified replacement parts. (See the Parts manual).
Wall Mounting
The 225i and 225Ci shredders include a wall mounting kit (PN 31742). This kit is used to
secure the shredder to a wall to comply with UL 60950 stability requirements. The wall
mounting kit contains a spacer that allows the shredder to be mounted slightly away from the
wall for proper ventilation. (Note: This is optional for the end user)
General Maintenance
The shredders are designed to perform consistently with a minimum amount of maintenance.
This section contains recommendations for external and internal cleaning, inspection, and
lubrication.
External Cleaning
Clean the exterior of the shredder with a soft cloth. Moisten the cloth with a mild solution of
detergent (such as dish-washing liquid) and warm water. Use detergent sparingly to avoid
contact with electrical parts.
Do not use flammable synthetic oil, petroleum-based products, or aerosol lubricants of any
kind. Do not use chemical cleaners, solvents, or aerosol sprays to clean the exterior of
the shredder.
Internal Cleaning
The shredder does not require periodic internal cleaning. However, when the shredder is
being serviced perform the following maintenance tasks:
Remove any paper strips or pieces that may have collected around the cutting assembly.
If lubricated parts are dusty; wipe away the dust with a soft cloth.
Use a small brush or vacuum to remove dust from the non-lubricated surfaces such as
the motor, cutting assembly, housing, and wiring.
Do not use chemical cleaners, solvents, or aerosol sprays to clean the interior of the
shredder.
Inspection
When the shredder is being serviced, visually inspect it for defects such as loose screws,
loose terminals and connectors, and any other issues you may notice.
Correct any defects and test before returning the shredder to the customer.

Operation
The control panel on the housing top consists of the control panel switch, indicator LEDs,
and sheet capacity LEDs.
Power Turns on the shredder and illuminates the power LED.
Forward Runs the shredder in forward mode. Press and hold to activate.
Reverse Runs the shredder in reverse mode. Press and hold to activate.
AUTO Runs the shredder in automatic-start mode and illuminates the Auto LED below the Sheet Capacity
LEDS on the housing top.
Control Panel Touchpad
Reverse
Forward
Power
Auto

Indicator LEDs
The 225i, 225Ci, and 225Mi have five indicator LEDs on the housing cover.
General Indicators Color C-225i C-225Ci
Over Heat Red No No
Door open Red Yes Yes
Bin Full Red Yes Yes
Remove Paper Red Yes Yes
SafeSense Yellow Yes Yes
The indicator PC board that operates the LEDs is located on the inside of the housing cover.
oIf an indicator LED fails, replace the universal control PC board assembly.
Troubleshooting LEDs
Overheat- The motor has reached the thermal cut out temperature (end of duty cycle).
Door Ajar- Cabinet door is open. Close door.
Bin Full- Waste bin is full. Empty waste bin.
Remove Paper-Shredder is jammed (e.g., paper capacity exceeded).
Safe Sense- Turns shredder off when a hand or object touches the safe sense sensor bar
located around the paper entry slot. Remove hand or object.

Sheet Capacity LEDs
The sheet capacity LEDs indicate the approximate number of sheets being fed into the entry
slot. The red LED indicates that the maximum capacity has been exceeded and may cause a
paper jam. See Troubleshooting, Paper Feed Problems for more information.
The “Jam Proof System” JPS Indicators are:
-Top = 1 Red LED
-Middle = 2 yellow LED’s
-Bottom = 5 green LED’s
Lubrication
225i
The 225i shredder does not require oiling.
225Ci
If used at or near capacity for an extended time the 225Ci shredder should be oiled every 30
minutes, if not, it should be oiled after every bag change.
225Mi
If used at or near capacity for an extended time the 225Ci shredder should be oiled every 15
minutes, if not, it should be oiled after every bag change.
Use Fellowes Powershred Lubricant (#35250) or other non-aerosol vegetable-based oil to
lubricate the cutters.
WARNING: Do not use flammable synthetic oil, petroleum-based products, or aerosol
lubricants of any kind, as this could void the warranty.

Troubleshooting
Troubleshooting the shredder begins with checking the machine for possible faults. Possible
causes for machine malfunctions include:
•Paper feed problems
•CD/DVD feed problems
•Electrical problems
•Mechanical problems
Paper Feed Problems
Paper can become jammed if the paper is misfed. Paper may also jam if the waste bin is full
or if there is a build up of paper shreds along the underside of the cutting assembly.
The Remove Paper, Bin Full, and Sheet Capacity icons help to identify paper feed problems.
If the Bin Full LED is on, check the waste bin and empty if needed. Replace the bin and
make sure the door open switch is fully engaged by closing the door. The Bin Full LED
should go off.
CAUTION! Never attempt to force jammed material through the machine.
The 225i, 225Ci, and 225Mi shredders use several methods to automatically reduce jam and
misfeed situations.
•If paper misfeeds and shredding stops wait 6 seconds for the shredder to attempt to
power through the misfeed. If it is unable to power through, the shredder will attempt
to reverse the paper out.
•If the power feed does not clear the jam, and the red indicator stays on, reduce paper
by pulling out excessive amount out until the red light is off and the yellow lights are
on. Continue shredding.
Electrical Problems
The most common electrical problems result from:
1. An opened cabinet door
2. Loose wires
3. A defective PC board
4. Safe Sense feature being engaged
5. Anti-Jam module detecting paper overload
6. Bin full detection system not operating correctly
If the waste bin is not placed properly in the cabinet, the shredder will not operate:
•The Door Open LED will help to identify this problem.
•Check the door to make sure it closes properly and engages the door open switch.
•Press the Power button on the Control Panel, and then press the AUTO button.
If paper is in the entry slot, and the shredder does not operate:
•Press and hold the Forward switch briefly to start the shredding operation.
•Check Anti-Jam indicator panel to see if module is indicating paper overload.
•Make sure Safe Sense is not engaged.
If the PC board is defective:
•The shredder may not run at all.
•Another indication that the PC board is defective might be if the shredder runs in
reverse, but not forward or the LED lights do not turn on.

If the capacitor is defective:
•A typical problem caused by a defective capacitor is no motor function.
If the Safe Sense feature is being engaged:
•Your Safe Sense indicator will illuminate.
•The cutting system will not function.
If the Anti-Jam module is detecting paper overload:
•The Sheet Capacity LED’s will illuminate all the way to the top.
•The shredder will not accept paper.
If the Bin full detection system is not operating correctly:
•The bin full indicator will illuminate
•The shredder will not accept any paper
Mechanical Problems
Mechanical problems can often be identified by listening to the sound of the machine when it
is operating and observing whether the paper cutting capacity drops.
If a strip-cut shredder is making excessive noise:
•The cutting cylinders may need a small amount of oil applied to them.
oThis only applies if the shredder is squeaking.
•Gears may need to be replaced
If a cross-cut shredder is making excessive noise:
•The cutting cylinders may need to be oiled.
•Gears may need to be replaced.
•The cutting system may have broken paper strippers
oThis will require the whole cutting block to be replaced.
Tools and Supplies
The following tools and supplies are required to properly service Fellowes shredders, Models
225i, 225Ci, and 225Mi
1. Screwdrivers
•Phillips screwdrivers
2. Pliers
•Needle nose pliers
3. Wrenches/Sockets
•5mm Allen wrench (to remove gearbox cover)
4. Hammers
•Plastic-end hammer / Rubber mallet
5. Miscellaneous
•Gear puller
6. Supplies
•Cleaning solvent
•Shredding oil
•Gloves (optional)
•Gear grease (Lithium base high temperature)
•Loctite Tape
•Tie wraps

1
Housing Top Assembly
Paper insert throat
Cabinet
Door /
Wastebasket
Cabinet and Housing
•The cabinet has a shelf that supports the mechanical and electrical components.
•The housing cover fits on the cabinet.
•The Control Touch Panel with the power, forward, reverse, and AUTO buttons, the
indicator LEDs, and the Sheet Capacity LEDs are located on the housing cover.
•Paper is fed through the paper entry slot.
•One credit card at a time may also be fed through the paper entry slot.
•CD/DVDs are fed through the CD/DVD entry slot.

Housing Cover
To remove the housing from the cabinet:
1. Remove the 4 screws that secure the housing cover to the rear of the cabinet.
2. Open the door and remove the 4 screws that secure the housing cover to the front of
the cabinet.
Note: If possible position the shredder so that there is a protected work surface on the right side
of the shredder to be used to support the housing cover.
3. Grip the housing cover on both sides and gently pull up to lift the housing cover off
the base.
Note: Be careful. Do not put stress on the cable that is connected to the Control Panel PC Board
on the housing cover.
4. Disconnect the cables from the PC board in the housing cover. (See wiring
diagrams.) Set the cover on a suitable work surface.
Paper Waste Bin
•The paper waste bin fits in the cabinet.
•The bin full LED will light when the waste bin is full.
oThe bin must be emptied and put back in the cabinet.
•The CD/DVD waste bin fits on the left, front rim of the waste bin.
oTwo small holes in the edge of the CD/DVD bin fit over nodes on the front
rim of the waste bin.
•The CD/DVD bin capacity is 10 CD/DVDs.
oThe shredder will shut off automatically when the CD/DVD bin is full.
oEmpty the CD/DVD bin to resume operations.
Mechanical Assemblies
The Cutting block and Gears are the major mechanical assemblies.
Cutting Block
The cutting block consists of 2 cutting shafts, strippers, bearing plates, distance rods, and
cover plates. The motor, gears, and gear box cover are attached to the cutting block.
To remove the cutting block from the cabinet on model 225i:
1. Remove the 6 10mil nuts that secure the cutting block and motor to the cabinet. This
will need to be done from underneath the cutting block inside the cabinet.
2. Lift the cutting block with the motor out of the cabinet and place on a flat surface to
protect the cutting cylinders. On model 225i please be sure to remove the noise
3.

4. isolators before setting on a flat surface. This will insure the isolators from not
being damaged.
Noise Isolators 225i
5. Make sure the cutting block is on a stable surface before performing any
maintenance or repair work.
To remove the cutting block from the cabinet on model 225Ci:
1. Remove the 4 Allen screws that secure the cutting block to the noise isolators on the
cabinet.
Noise Isolators 225Ci & 225Mi
2. Lift the cutting block with the motor out of the cabinet and place on a flat surface to
protect the cutting cylinders.
3. Make sure the cutting block is on a stable surface before performing any
maintenance or repair work.
Motor
•The motor shaft turns the gear drive.
•If the motor gears or gearbox cover are defective, they can be replaced separately.
•If the motor is defective, it must be replaced. Note: If the motor shaft is broken /
defective the motor will have to be replaced.

To remove and/or replace the motor:
1. Remove cutter assembly from cabinet. (See section on removing cutting block)
2. Disconnect the 3 motor wires from the main PC board. (See wiring diagram.)
3. Disconnect the ground wire from the cabinet.
4. Remove the gear box cover and gear assembly.
5. Remove the 4 bolts that hold the motor to the bearing plate.
Gears
The gears are protected by the gearbox cover.
225i Gear Drive 225Ci/225Mi Gear Drive
To remove/replace the motor gears:
1. Remove the 8 Phillips screws that hold the gear cover to the gear box.
2. Remove the 2nd stage combo gear.
3. Remove the 3rd stage gear assembly.
4. Remove the short shaft synchron gears. Note: By removing this gear re-timing of the
cutters on cross-cut machines will be necessary.(see timing diagram on page 16)
5. Remove 1st stage gear.
6. Reassemble the motor gears.
oAdd lithium high temperature grease as needed.
7. Replace the gearbox cover.

225Ci Timing Diagram
In order to properly set the timing for the cutters on model 225Ci you must position the timing
marks on the non- gear side cutter shafts as shown below. (Please note: Timing marks
have been highlighted in red for documentation purpose only!)

225Mi Timing Diagram
In order to properly set the timing for the cutters on model 225Mi you must position the timing
marks on the cutting shaft ends in any of sequences shown below.

Electrical Assemblies
CAUTION! To prevent electrical shock, make sure the shredder is disconnected from the
power source before performing any electrical repairs.
Capacitor
Typical problems that may be caused by a defective capacitor are:
oNo motor function.
The capacitor is secured to the bottom of the cabinet shelf. Two wires connect the main PC
board to the capacitor.
To replace the capacitor:
1. Disconnect the 2 wires from the capacitor. Note the color and location of these wires.
2. Remove the 2 screws that secure the capacitor to the cabinet.
3. Attach the new capacitor to the cabinet.
4. Connect the 2 wires that lead from the PC board to the capacitor.
Power Cord Receptacle
A receptacle for the power cord is located on the back of the cabinet. The receptacle is held
in place by tabs that snap into an opening on the cabinet.
To replace the power cord receptacle:
1. Disconnect the 2 power cord wires and the ground wire from the connectors on the
receptacle. Note the color and location of each wire.
2. Push the receptacle through the opening in the cabinet.
3. Push the new receptacle through the opening in the cabinet.
4. Reconnect the wires.
Note: A broken Power Cord Receptacle due consumer mis-use (machine being constantly
pushed up against a wall) will NOT be covered under the manufacturer warranty.