Fellowes Powershred Series Operating manual

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325i / 325Ci
Technical Service Manual
January 2018

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TABLE OF CONTENTS
INDRODUCTION 1-3
325I2
325CI3
SAFETY 4
GENERAL MAINTENANCE 4
EXTERNAL CLEANING 4
INTERNAL CLEANING 4
INSPECTION 4
OPERATION 5-7
CONTROL PANEL TOUCHPAD 5
INDICATOR LED’S 6
SHEET CAPACITY LED’S7
LUBRICATION 7
TROUBLESHOOTING 8-9
PAPER FEED PROBLEMS 8
ELECTRICAL PROBLEMS 8-9
MECHANICAL PROBLEMS 9
TOOLS AND SUPPLIES 10
CABINET AND HOUSING 10-11
MACHINE BREAKDOWN 11
HOUSING COVER 12
PAPER AND CD/DVD WASTE BINS 13
MECHANICAL ASSEMBLY 14-16
CUTTING BLOCK 14
GEARS 14
325CI CUTTER TIMING DIAGRAM 15
MOTOR 1

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ELECTRICAL ASSEMBLY 17-33
CAPACITOR 17
POWER CORD RECEPTACLE 17
POWER SWITCH 17
BASKET FULL SYSTEM 18-19
•325I 18
•325CI19
•DOOR OPEN SWITCH 19
ANTI-JAM MODULE 20
SAFE SENSE SENSOR 21
MAIN PCB 22
•WIRING DIAGRAM 23
CONTROL TOUCH PANEL AND INDICATOR PC BOARDS 24
•WIRING DIAGRAM 25
CURRENT LIMIT /JAM PROOF CALIBRATION 26-27
BIN FULL CALIBRATION (325CI ONLY) 28-31
CD/DVDAUTO START SENSORS 32
PAPER FEED SENSORS 33
TECHNICAL SUPPORT CONTACT INFORMATION 34

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Introduction
This Technical Service Manual contains the service and repair procedures for the Fellowes
commercial office shredders Models 325i and 325Ci. The manual provides maintenance
procedures, a list of required tools, and a troubleshooting guide with flowcharts. In addition, the
manual contains a wiring diagram.
Use the troubleshooting guide for help in identifying a specific problem. Then turn to the
appropriate section in the manual for instructions.
Follow the service procedures carefully. Always note the location, number, color, and position of
parts and wires before removing them so that they can be reassembled correctly. If there are no
specific instructions for reassembling an item, simply reverse the disassembly procedure
The maximum paper size for the shredders is standard letter and / or A size paper. These
shredders are sheet-fed.

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Model 325i
Model 325i is a Strip-cut shredder with the listed characteristics:
Cut Type
Strip
Rated Particle Size
5.8 mm
Rated Sheets Capacity (64g)
26
Rated Sheets Capacity (70g)
26
Rated Sheets Capacity (75g) (Standard
U.S.)
24
Rated Sheets Capacity (80g)
26
Staples
Yes
Credit Cards
Yes
Paper Clips
Yes
CD (separate throat)
Yes
Unopened Junk Mail
Yes
Target Duty Cycle
150 min
Recovery Time
45 min
Daily Use (# passes)
50 - 100
Noise Level
60 dB
Auto Start
IR
Jam Proof System
Yes
Jam Proof System Mode
Yes
Bin Full
Mech
Safe-Sense (blinks if Off)
Yes

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Model 325Ci
Model 325Ci is a Confetti-cut shredder with the listed characteristics:
Cut Type
Cross
Rated Particle Size
3.9 x 38
5/32 x 1 1/2
Rated Sheets Capacity (64g)
24
Rated Sheets Capacity (70g)
24
Rated Sheets Capacity (75g) (Standard
U.S.)
22
Rated Sheets Capacity (80g)
22
Staples
Yes
Credit Cards
Yes
Paper Clips
Yes
CD (separate throat)
Yes
Unopened Junk Mail
Yes
Target Duty Cycle
150 min
Recovery Time
45 min
Daily Use (# passes)
50 - 100
Noise Level
60 dB
Auto Start
IR
Jam Proof System
Yes
Jam Proof System Mode
Yes
Bin Full
ALBF
Safe-Sense (blinks if Off)
Yes
No Mess
No
Auto-Reverse at Current Limit
Yes

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Safety
When servicing a shredder, observe the following safety precautions:
Never put a hand, fingers, or foreign objects into the paper feed slot or throat.
Keep all loose articles of clothing, ties, jewelry, long hair, or other loose objects away from the
paper feed slot.
Always turn off and unplug the power cord at the wall outlet before doing any work on a
shredder.
Use only the specified replacement parts. (See the Parts manual).
Wall Mounting
The 325i and 325Ci shredders include a wall mounting kit (PN 31742). This kit is used to secure
the shredder to a wall to comply with UL 60950 stability requirements. The wall mounting kit
contains a spacer that allows the shredder to be mounted slightly away from the wall for proper
ventilation. (Note: This is optional for the end user)
General Maintenance
The shredders are designed to perform consistently with a minimum amount of maintenance. This
section contains recommendations for external and internal cleaning, inspection, and lubrication.
External Cleaning
Clean the exterior of the shredder with a soft cloth. Moisten the cloth with a mild solution of
detergent (such as dish-washing liquid) and warm water. Use detergent sparingly to avoid contact
with electrical parts.
Do not use flammable synthetic oil, petroleum-based products, or aerosol lubricants of any kind.
Do not use chemical cleaners, solvents, or aerosol sprays to clean the exterior of the shredder.
Internal Cleaning
The shredder does not require periodic internal cleaning. However, when the shredder is being
serviced perform the following maintenance tasks:
Remove any paper strips or pieces that may have collected around the cutting assembly.
If lubricated parts are dusty; wipe away the dust with a soft cloth.
Use a small brush or vacuum to remove dust from the non-lubricated surfaces such as the
motor, cutting assembly, housing, and wiring.
Do not use chemical cleaners, solvents, or aerosol sprays to clean the interior of the shredder.
Inspection
When the shredder is being serviced, visually inspect it for defects such as loose screws, loose
terminals and connectors, and any other issues you may notice.
Correct any defects and test before returning the shredder to the customer.

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Operation
The control panel on the housing top consists of the control panel switch, indicator LEDs, and
sheet capacity LEDs.
Power Turns on the shredder and illuminates the power LED.
Forward Runs the shredder in forward mode. Press and hold to activate.
Reverse Runs the shredder in reverse mode. Press and hold to activate.
AUTO Runs the shredder in automatic-start mode and illuminates the Auto LED below the Sheet Capacity LEDS
on the housing top.
Control Panel Touchpad
“Power” key
“Forward” key
“Reverse” key
“Auto” key

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Indicator LEDs
The 325i and 325Ci have five indicator LEDs on the housing cover.
•Straight feed
•Door open
•Bin full
•Current Limit (Paper jam)
•Safe Sense
The indicator PC board that operates the LEDs is located on the inside of the housing cover.
oIf an indicator LED fails, replace the control panel and indicator PC board assembly.
Troubleshooting LEDs
Straight Feed
•Indicates that the paper (over 70% capacity) has not been inserted straight when illuminated
oRe-adjust paper stack and re-insert
Door Open
•Indicates door is opened when illuminated
oMake sure the door is securely closed.
▪Make sure the door safety actuator is making contact with the door switch
Bin Full
•Indicates that the level of shreds in the basket has reached its maximum level when illuminated
oRemove and replace waste bag
•Flashing icon Indicates that 8 consecutive CD's have been shredded without opening the door
oEmpty CD waste bin
Current Limit (Paper Jam)
•Indicates that the current going through the motor is too high when illuminated
oRemove excess paper from stack (paper stack should be no more than 26 sheets for 325i and
24 for 325Ci
Safe Sense
•Indicates that Safe Sense function is active when illuminated
oMake sure no body contact is being made with the paper infeed throat
•Indicates that Safe Sense function is deactivated when indicator is blinking
oSee “Safe Sense” section on pg.20

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Sheet Capacity LEDs
The sheet capacity LEDs indicate the approximate number of sheets being fed into the entry slot.
The red LED indicates that the maximum capacity has been exceeded and may cause a paper
jam. See Troubleshooting, Paper Feed Problems for more information.
Lubrication
325i
The 325i shredder does not require to be oiled.
325Ci
If used at or near capacity for an extended time the 325Ci shredder should be oiled every 30
minutes. If not it should be oiled after every bag change.
Use Fellowes Powershred Lubricant (#35250) or other non-aerosol vegetable-based oil to lubricate
the cutters.
WARNING: Do not use flammable synthetic oil, petroleum-based products, or aerosol
lubricants of any kind, as this could void the warranty.