Festive Tower TC6 User manual

Chilled Display Cabinet
Installation and Operating Manual
This instruction Manual is also available on our Website www.festive.co.nz

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MODELS COVERED
Tower
TC6, TC9, TC12
York
YC6, YC9, YC12, YC15, YC18, YC24
Regent
RC6, RC9, RC12, RC15, RC18, RC24
Baker
BC6, BC9, BC12, BC15, BC18, BC24
Lincoln
LC6, LC9, LC12, LC15, LC18, LC24
Devon
DCI6, DCI9, DCI12, DCI15, DCI18, DCI24, DCC9,
DCC12, DCC15, DCC18, DCC24
Cornwall
CCI6, CCI9, CCI12, CCI15, CCI18, CCI24, CCC9,
CCC12, CCC15, CCC18, CCC24

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QUICK START INSTRUCTIONS
1. Fully unpack the cabinet and ensure that all packaging material has been removed
from the cabinet. Fit Shelving.
2. Ensure that the doors are fully closed. The cabinet cannot operate effectively with
the doors left open.
3. Plug the cabinet into its own power socket at the wall (multi plug boxes are not
recommended). Always turn the cabinet on and off at the wall.
4. Flick down the red on/off switch on the cabinet.
5. Run the cabinet in for a few hours to help remove any fumes or odours.
6. The cabinet is set to defrost at regular intervals. A defrost button on the
controller panel will light up when the cabinet is in defrost mode.
7. Load the cabinet with pre-chilled products (food display cabinets are not storage
cabinets and should therefore be loaded with pre-chilled products). Be careful not
to overload the shelves.
8. When turning the cabinet off, switch the cabinet off at the wall.
9. Please read your instruction manual and familiarise yourself with the cabinet
operation.
HOW TO RESOLVE COMMON OPERATOR PROBLEMS
Unsatisfactory Cabinet Temperature:
1. Ensure the condenser coil has adequate ventilation. It is critical to the effective
operation of the cabinet that the condenser fan is able to draw in cool air and
disperse hot air. See Ventilation Instructions https://festive.co.nz/resources/
2. Location. Cabinets should always be located away from direct sunlight,
draughts, and equipment that generate heat and water vapour.
3. Air circulation is blocked or impeded:
a. Ensure bottom trays (where fitted) after cleaning are placed back into the
cabinet correctly.
b. Remove food / trays and plates away from vents and airflows.
4. Evaporator coil iced up –turn cabinet off until ice has melted. Call Festivé to
adjust defrost cycle if icing up reoccurs.
5. Condenser grill dirty - vacuum this to remove dirt. Book service with qualified
technician.
6. Any door left open (even slightly) will interfere with the correct operation of the
cabinet. Ensure that all doors are fully closed at all times.
REFER TO This instruction Manual for further trouble shooting suggestions on page 9
OR phone us at Festivé Ltd on [phone] or email [email protected] for help
or assistance.

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TABLE OF CONTENTS
Page
Models Covered
1
Quick Start Instructions
2
Table of Contents
3
Contact Details
3
Introduction
4
Safety
4
Installation Instructions
4 –6
Operating Instructions
7
Cleaning
8-9
Servicing
9-10
Spare Parts
11
Troubleshooting
12
CIC Installation & Ventilation
14
Warranty
15
CONTACT DETAILS
For further information or help, contact your supplier or:
Email: [e-mail]
Website: www.festive.co.nz
Telephone:[phone]
Mail: Festivé NZ Limited
35 Establishment Drive
Hornby
Christchurch 8042
New Zealand

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INTRODUCTION
Congratulations on purchase of a Festivé food display cabinet. Festivé designs and
manufactures quality cabinets designed to meet the exacting needs of its customers.
Please take the time to carefully read and understand this manual. This will help ensure
that maximum benefit from the cabinet can be gained. If you have any queries, contact
your dealer or Festivé.
SAFETY
Please carefully read the important safety information provided below:
•Do not overload your power supply.
•The cabinet must be supplied with the voltage specified.
•Always ensure that the power to the cabinet is earthed.
•Always disconnect the cabinet from the mains power supply before
cleaning, undertaking maintenance or allowing the cabinet to be
serviced by a properly qualified tradesman.
•Keep clear of, and never touch, moving parts.
•Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
•Ensure that staff are familiar with the above safety information, as well
as all other information in this manual.
INSTALLATION INSTRUCTIONS
In order to ensure that the cabinet operates efficiently it is important to spend time
preparing the area and the cabinet for installation. Some key points and useful advice
are provided below:
A. Location
Cabinets should always be located away from direct sunlight, draughts, and
equipment that generate heat and water vapour.
B. Power Supply
Ensure a suitable power supply exists. Plug the cabinet into its own power
point at the wall (multi boxes are not recommended). Always turn the cabinet
on and off at the wall.
C. Site Preparation
The cabinet should be installed on a level floor, plinth or bench. This ensures
proper functioning of doors and condensate management. Any necessary
bench cut-outs should have been made prior to installation, and a suitable
power point located appropriately. Carefully position the cabinet in its correct
position and ensure it is level. Adequate access to the cabinet for loading and
cleaning is required.
D. Cabinet Preparation.
Carefully un-wrap the cabinet and any other parts supplied. Remove all tape
and ties etc.

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E. Shelf Brackets and Shelves
The shelf brackets are removable and height adjustable. Notches in the
brackets allow each one to be positioned in either a level or tilt position. Ensure
that the brackets are firmly pushed down. Fit the shelves provided on the shelf
brackets.
Shelf Bracket in level position Shelf Bracket in tilt position (7° angle)
F. Condenser Assembly Unit
Ensure the condenser assembly (refrigeration) unit has adequate ventilation.
It is critical for the effective operation of the cabinet that the condenser fan is
able to draw in cool air from the room and disperse hot air into the room. The
refrigeration of the cabinet will be one of three options: Condenser Built In
(CBI), Condenser in Cradle (CIC), or Remote condenser unit.
1. Condenser Built In (CBI)
This applies to all Tower, York, Baker, Regent, and Lincoln Chilled models
and the Devon and Cornwall Compact Chilled models. With a CBI the
refrigeration unit is built into the base of the cabinet and all that needs to be
done is fit the cabinet into place and follow the Operating Instructions on page
7.
2. Condenser in Cradle (CIC)
This applies to the Devon and Cornwall Chilled units with the CIC option. With
CIC the condenser assembly unit is already attached to the underneath of the
cabinet by a built in cradle.
Condenser in Cradle attached under cabinet.
The cabinet and cradle need to be fitted into the counter-top and adequate
ventilation provided for the refrigeration unit as shown on page 13.

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3 Remote Condenser Assembly
This applies to the Devon and Cornwall Chilled units with the Remote
Condenser option, and occasionally Tower, some York, Baker, Regent, and
Lincoln Chilled models where the refrigeration is remoted. The cabinet comes
with a remote condenser unit (supplied separately in a box) that will need a
qualified refrigeration engineer to install and connect. Note: the pipe
distance between the condenser unit and the cabinet should not exceed
2 meters for a capillary based system.
Remote condenser unit

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OPERATING INSTRUCTIONS
•Switch the cabinet on at the wall.
•Ensure that the doors are closed. The cabinet cannot operate effectively with
the doors left open.
•Flick down the two red toggle switches (one for the refrigeration unit and
one for the lights).
electronic controller & red toggle switches
•The refrigeration unit will begin running and will progressively bring the
temperature down to the factory set point temperature of 2°C.
•The electronic controller displays the operating temperature that the cabinet
is running at.
•The cabinet operates at a temperature differential of 2°C from the set point,
i.e. the refrigeration unit will stop when the cabinet temperature drops to 2°C
and restart when it rises to 4°C.
•To change the set point temperature:
▪push the red ‘SET’ button on the controller. The ‘set point’ temperature
will start flicking on the display.
▪push the red ‘UP ARROW’ on the controller to raise the ‘set point’
temperature setting
▪push the red ‘DOWN ARROW’ on the controller to lower the ‘set point’
temperature setting
▪push the red ‘SET’ button to return the display to the operating
temperature
•Load the cabinet with pre-chilled products (food display cabinets are not
refrigerators and should preferably be loaded with pre-chilled products). Be
careful not to overload the shelves.
•The cabinet is set to defrost at 4 hour intervals. A defrost button on the bottom
left of the controller panel will light up when the cabinet is in defrost mode. The
cabinet is fitted with an intelligent defrost system that will automatically shorten
or extend the defrost time dependent on requirements.
•Always switch the cabinet off at the wall.

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CLEANING
It is critical that the cabinet is regularly cleaned in order to achieve hygienic and
efficient operation. Some advice on this is provided below:
•Always turn the cabinet off at the wall before cleaning.
•Do not use bleaches and other aggressive cleaning products (chemicals and
scourers) that could damage the cabinet surfaces.
•Never use hot water on glass as this may ‘shock’ the glass and cause ‘thermal
breakage’, i.e. shattering of glass due to sudden temperature change.
•Clean the exterior with soapy water using a soft damp cloth. Never apply too
much water and always be careful to minimize moisture on and near the
electronic controller and power lead. Dry the exterior immediately afterwards.
•Gently lift up and remove the sliding doors. These should be placed on a cloth
on a level surface to be cleaned.
•Clear the door track of any debris. Bottom door track is removable for cleaning
(use warm soapy water only)
•Remove and clean the shelves and shelf brackets.
•With a damp cloth clean the interior ceiling and walls.
•Fully remove and clean the bottom trays. Ensure that the crumb catcher at the
bottom end of the tray is cleaned out of any food material.
•With a damp cloth clean and remove any food from the refrigeration well.
•Do not pour water into the cabinet or refrigeration well as this may cause the
condensate tray to over fill.

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•A vacuum cleaner and/or soft brush may be used to collect debris from within
and around the blue evaporator coil.
evaporator coil
•Be careful not to bend the fins on the coil. The fins are sharp and can cause
cuts if caution is not exercised.
•To reassemble, simply follow the above instructions in reverse.
SERVICING
Regular servicing of the cabinet 4 monthly by a qualified technician is important to its
ongoing efficient operation:
•Condenser Unit. Regularly check that the condenser fins at the rear of the
cabinet are free from dust, as any build-up will reduce the efficiency of the
cabinet and can cause excess power consumption or even compressor
failure. The back panel at the rear of the cabinet should be removed and the
dust removed by brushing and vacuuming the fins. On occasions dust build-
up in the condenser fins can be extensive and pressurised gas (air or nitrogen)
may need to be blown through the fins to clear them. It is recommended that
the condenser coil is cleaned four monthly, and in cases of high dust exposure
that the fins are blown with high pressure gas.
condenser unit

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LED LIGHT STRIP
•If an LED light requires replacement: Remove LED Light strip
(1) Unscrew light strip from shelf and or brackets (2) Unclip cable connecting
light strip to cable attached to inside leg of cabinet.
•Attach replacement simply follow the above instructions in reverse.
Unscrew Unclip Detach

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SPARE PARTS
Festivé endeavours to maintain stocks of spare parts for its customers. If spare parts
are required, please quote both the serial number of the cabinet and the item
number(s) from the listbelow. It is important touse only Festivé spareparts to ensure
compatibility, performance, and meet warranty conditions.
Description
Description
1
On/ Off and Light Toggle Switches
12
Compressor Assembly
2
LED Driver
13
Top Door Channel and Track
3
LED Light Strip
14
Bottom Door Channel and Track
4
Electronic Controller
15
Door Brush Strip
5
Temperature Probe
16
End Glass
6
Rubber Door Seal
17
Top Glass
7
Rear Outer Sliding Door
18
Front Glass
8
Rear Inner Sliding Door
19
Shelf Bracket Pair (specify size + type)
9
Front Outer Sliding Door
21
Extra Shelf (specify size + type)
10
Front Inner Sliding Door
22
Relay
11
Evaporator Fan
23
Evaporator Coil

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TROUBLE SHOOTING
Problem
Possible Cause
Solution
Cabinet won’t
start
Circuit broken at the
main power board
Replace fuse/turn circuit
breaker on
The cabinet switch is off
Turn the cabinet switch on
Electronic controller is
faulty
Replace the electronic
controller
Unsatisfactory
cabinet
temperature
Air circulation is
blocked/impeded
Remove food/trays away
from vents and airflows.
Clean/vacuum air vents
Evaporator coil fins
blocked
Remove and clean crumb
catcher. Clean coil fins
Evaporator coil iced up
De –ice coil. Adjust
defrost cycle if reoccurs
Condenser fan grill dirty
Vacuum to remove dirt /
service
Door has been left open
Close door(s)
Electronic controller is
faulty
Replace the electronic
controller
Temperature probe
dislodged or damaged
Check probe is held on clip
and not damaged
Ambient temperature is
greater than 25 degrees
Reduce ambient
temperature and/or move
cabinet
Door not sealing
properly
Ensure cabinet is level and
replace door seals if
damaged/missing
Cabinet lights
not working
Light switch is off
Turn light switch on
LED Driver not working
Replace LED driver
Connections Loose
Check connections

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WARRANTY
Warranty Cover
Festivé warrants to the original purchaser of a Festivé manufactured food display cabinet
any defect in workmanship or material resulting in the malfunctioning of the cabinet while
under correct use. Liability under this warranty is limited to replacing or repairing (at the
Company’s discretion) a part without charge. The warranty support for any refrigeration unit
requires evidence of four (4) monthly servicing of chilled cabinets by a qualified refrigeration
technician. The warranty period extends for:
Refrigerated & Ambient Cabinets:
•Parts and Labour for first year: up to twelve (12) months from sale
•Parts Only for second year: twelve (12) to twenty-four (24) months from sale
•Parts and Labour for Refrigeration Unit for two years: up to twenty-four (24) months
from sale. Subject to four (4) monthly servicing by a qualified refrigeration technician
Heated & Bain Marie Cabinets:
•Parts and Labour for first year: up to twelve (12) months from sale
Warranty Conditions
Liability under this warranty does not cover:
•Loss, damage or expense directly or indirectly arising from use or inability to use the
product or from any other cause.
•Any part of the cabinet which has been subject to misuse, neglect, incorrect
installation, alteration, accident or damage caused during transportation, use of
abrasive chemicals, flooding, fire or acts of God.
•Poor or inadequate cleaning of the cabinet that may lead to damage, wear or
corrosion of any part.
•Damage resulting from failure to have four (4) monthly servicing of refrigerated
cabinets carried out by a qualified refrigeration technician, supported by service
records.
•Refrigeration failure as a result of inadequate ventilation to the refrigeration unit.
•Installation of remote condenser units.
•Breakage of glass or plastic components or the replacement of light tubes or door
seals.
•Improper electrical connections
•Improper adjustment of controlling equipment.
•Fair wear and tear.
•Any damage directly or indirectly arising from the non-use of Festivé supplied parts.
•Any loss, damage or expense directly or indirectly arising from failure to follow
product operating and maintenance instructions.
•Repairs or maintenance carried out by a service agent un-authorised by Festive
•Travelling distance in excess of 160kms return trip from an authorised service agent
•Service outside of normal business hours. If this is required an “out of hours”
surcharge will apply.
Warranty Procedure
All warranty repairs must be pre-authorised by a Festive representative. Direct
authorisation to affect a warranty repair can be made through contact with:
In New Zealand:
Ph: [phone] - Festive NZ Limited
E: [e-mail]
In Australia:
Ph: [phone] - Festive NZ Limited
E: [e-mail]
Cabinet serial number, model, site address, contact details and fault description will need to
be provided.