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WARRANTY
Warranty Cover
Festivé warrants to the original purchaser of a Festivé manufactured food display cabinet any
defect in workmanship or material resulting in the malfunctioning of the cabinet while under correct
use. Liability under this warranty is limited to replacing or repairing (at the Company’s discretion)
a part without charge. The warranty support for any refrigeration unit requires evidence of four (4)
monthly servicing of chilled cabinets by a qualified refrigeration technician. The warranty period
extends for:
Refrigerated & Ambient Cabinets:
•Parts and Labour for first year: up to twelve (12) months from sale
•Parts Only for second year: twelve (12) to twenty-four (24) months from sale
•Parts and Labour for Refrigeration Unit for two years: up to twenty-four (24) months from
sale. Subject to four (4) monthly servicing by a qualified refrigeration technician
Heated & Bain Marie Cabinets:
•Parts and Labour for first year: up to twelve (12) months from sale
Warranty Conditions
Liability under this warranty does not cover:
•Loss, damage or expense directly or indirectly arising from use or inability to use the
product or from any other cause.
•Any part of the cabinet which has been subject to misuse, neglect, incorrect installation,
alteration, accident or damage caused during transportation, use of abrasive chemicals,
flooding, fire or acts of God.
•Poor or inadequate cleaning of the cabinet that may lead to damage, wear or corrosion of
any part.
•Damage resulting from failure to have four (4) monthly servicing of refrigerated cabinets
carried out by a qualified refrigeration technician, supported by service records.
•Refrigeration failure as a result of inadequate ventilation to the refrigeration unit.
•Installation of remote condenser units.
•Breakage of glass or plastic components or the replacement of light tubes or door seals.
•Improper electrical connections
•Improper adjustment of controlling equipment.
•Fair wear and tear.
•Any damage directly or indirectly arising from the non-use of Festivé supplied parts.
•Any loss, damage or expense directly or indirectly arising from failure to follow product
operating and maintenance instructions.
•Repairs or maintenance carried out by a service agent un-authorised by Festive
•Travelling distance in excess of 160kms return trip from an authorised service agent
•Service outside of normal business hours. If this is required an “out of hours” surcharge
will apply.
Warranty Procedure
All warranty repairs must be pre-authorised by a Festive representative. Direct authorisation to
effect a warranty repair can be made through contact with:
