FIBARO Home Center HCL User manual

Installation manual
FIBARO Home Center HCL & HC2
Version 1.3
Last revision: 01-04-2019

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Prerequisities for this manual
•FIBARO Home Center Lite/2
•FIBARO ID Account
•Router with internet
•PC/Mac
•Smartphone (Android/iOS)
Copyright © 2019 by FIBARO Benelux
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any
form or by any means, including photocopying, recording, or other electronic or mechanical methods,
without the prior written permission of the publisher, except in the case of brief quotations embodied in
critical reviews and certain other noncommercial uses permitted by copyright law. For permission
requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below.
FIBARO Benelux
Kiotoweg 119
3047 BG Rotterdam
www.fibarobenelux.com

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Table of contents
1 Installation .............................................................................................................................................4
1.1 Installation Home Center................................................................................................................4
1.2 Installation of FIBARO Finder.........................................................................................................5
2 Getting started.......................................................................................................................................6
2.1 FIBARO system wizard...................................................................................................................6
2.2 Remote access by FIBARO ID.......................................................................................................7
2.2 Sharing access to the Home Center...............................................................................................8
2.3 Updating Home Center...................................................................................................................9
2.4 Interface........................................................................................................................................10
2.5 Configuration Home Center..........................................................................................................10
2.6 Z-Wave devices (adding/deleting)................................................................................................11
2.6.1 Z-Wave network.....................................................................................................................11
2.6.2 Adding device:........................................................................................................................11
2.6.3 Deleting device:......................................................................................................................12
2.7 Home Center settings...................................................................................................................13
2.7.1 Access control........................................................................................................................13
2.7.2 LAN-settings...........................................................................................................................13
2.7.3 Back-up..................................................................................................................................14
2.7.3 Recovery mode......................................................................................................................14
2.8 FIBARO Home Center App (iOS/Android) ...................................................................................15
Appendix A: Useful links.........................................................................................................................16
Appendix B: FAQ....................................................................................................................................17
Appendix C: Starting recovery HCL.......................................................................................................19
Appendix D: Starting recovery HC2.......................................................................................................20

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1 Installation
1.1 Installation Home Center
Install the Home Center as described in the printed manual.
Start Home Center by the POWER button on the back and wait approx. 2 minutes to boot.
When the Home Center is correctly installed and fully booted, three LEDs will light up. This means
POWER, NETWORK AND INTERNET (from right to left). like the picture below:
HC2 correct boot LEDs:
HCL correct boot LEDs:
In case the LEDs are not the same as the picture, please refer to Appendix B - Booting with only
two LEDs.
IMPORTANT: The installation may not be continued before having the correct three LEDs.

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1.2 Installation of FIBARO Finder
Open your Internet browser, go to FIBARO support website and download FIBARO Finder dedicated
for your platform:
•Windows https://www.fibaro.com/files/FibaroFinder.exe
•Mac OS X https://www.fibaro.com/files/FibaroFinder.dmg
Open the downloaded file and install FIBARO Finder on your computer.
Open FIBARO Finder and find your Home Center on the list. Choose Home Center marked with the
serial number you can find on a sticker placed on your Home Centers casing. If the list is empty or you
can’t find your Home Center on the list, click Refresh.
Select your Home Center from the list and click Connect.
IMPORTANT: When you press Connect it will open the Home Center interface with the default
browser. Some browsers may not function correctly. Our recommendation is to use Google Chrome
and a private window.
Log in using your login and password, which you can find on a sticker placed on the chassis of
your Home Center. To log in for the first time, use default credentials:
login: admin
password: admin

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2 Getting started
2.1 FIBARO system wizard
When you log in to the Home Center for the first time you will see FIBARO System Wizard.
IMPORTANT: In order to use all system functionalities, it’s required to complete the wizard.
To start configuring your system click Configure.
The system will ask you to change your local login details such as e-mail address and password. It is
recommended to do that for your smart home safety.
IMPORTANT: When you update the account, it will change the Super User login of your Home
Center. The Super User is the ONLY account with all administrator rights to configure the Home
Center. Please make sure that you store these credentials safely!
Enter your e-mail address and password. Make sure you entered active e-mail address. Check your e-
mail inbox and enter your 10-digits verification code. Then click Confirm.
If you didn’t receive your verification code click Resend.
The system will ask you if you want your devices to alarm you when something is happening. Enter a
pin code which will arm and disarm your devices. You may enable/disable the alarm panel later.
Enter the name of your home. Your configuration is completed.

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2.2 Remote access by FIBARO ID
FIBARO ID is a unique form of identification for FIBARO users which allows you to log in once to
access FIBARO cloud services. With FIBARO ID you may use Remote Access, voice assistant
integrations and other cloud services. For more information about FIBARO ID, please read:
https://manuals.fibaro.com/faq-id/
Adding Home Center to FIBARO ID
Go to the FIBARO ID website and click „Register your FIBARO ID account”.
- links: https://id.cloud.fibaro.com/ or https://home.fibaro.com/
Enter your e-mail address and password. Make sure you entered an active e-mail address!
IMPORTANT: the Super User credentials of the Home Center (paragraph 2.1) need to be the same as
FIBARO ID account!
Check your e-mail inbox and confirm your registration. Log in using your e-mail address and
password.
Click ADD NEW HOME CENTER.
You can find the serial number and the mac address on a sticker placed on your Home Center.
Your Home Center has been added. Click OK.
Now you can see your Home Center on HOME CENTER LIST. Click OPEN to log in to your Home
Center and access it remotely

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2.2 Sharing access to the Home Center
Optional –when other users need access to the Home Center and/or the FIBARO Home Center
app.
Only the Super User/FIBARO ID can manage accounts of the users of the Home Center. For instance
to grant/block access to the devices, scenes and system settings.
Log into Remote Access with your FIBARO ID.
Choose the Home Center which you want to add user to.
Click > next to the Open button.
Click Add user button.
Enter FIBARO ID of the user you want to give access to your Home Center.
Click Add.
Log in to your Home Center.
Go to the Configuration tab and go to the Access Control section.
Click Synchronize button.
Added user will get an e-mail with generated local password to your Home Center.

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2.3 Updating Home Center
After you installed and configured the Home Center it’s recommended to update the firmware to the
latest stable version. IMPORTANT: Do not update the Home Center without reading this.
1. Carefully read the displayed information and the changelog.
2. Always make a cloud and/or local backup yourself.
3. Do not turn off the Home Center while updating. This can damage the Home Center.
4. Please check if the software is a BETA or Stable version. We advise ONLY to install the latest
stable version.
5. In case you have no experience with updating the Home Center we strongly advise you to contact
a Certified FIBARO Installer.
Access the Home Center with FIBARO Finder and login
Go to the “Configuration” tab.
Scroll down the page.
Click on “Download update”
Install the update by following this Wizard.
Wait until the update procedure will be completed. This process may take some minutes. If it takes
longer than, refresh the browser page.

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2.4 Interface
Access the Home Center with FIBARO Finder and login
When you are logged in you’ll see the following interface:
The main screen (Your House) of FIBARO Home Center contains 8 panels:
1. Top bar –shows current status of devices
2. Command window –displays a list of actions performed by the main controller
3. Menu –the main navigation bar
4. Search tool –find the device
5. Filters –sidebar menu to see only a specified type of components
6. The House –sidebar menu to select the specified room or section
7. Main section –list of devices grouped into sections and rooms
8. Right sidebar –easy access to core functions of the system
IMPORTANT: about the Save button - It is required to press the save button when you change an i.e.
device parameter, create an scene or home center setting. Please note that changes you have made
may not be saved if you turned off browser notifications and go to a different page without saving.
2.5 Configuration Home Center
Section and rooms -To add section or a room go to the Rooms tab and click „Add new”. Then name
your section/room and click Add. You can see your new section or room on the left sidebar. Please
note that having a section is required to add a room.
Section: In this section, you can add levels of your house. For example ground floor and first floor.
Room: In this section, you can add rooms of your house. For example living room and kitchen.

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2.6 Z-Wave devices (adding/deleting)
Adding new device to your system is a fast and simple process. Please note the following:
•Add devices within 2 meters of the Home Center.
•Add and install non-battery powered first, add the battery powered device after.
•If the device supports it, devices can be added in Z-Wave Security Mode.
Add device options:
•Device is located far from the Home Center: enabled by default, disable for devices that require
low power, like Z-Wave door locks
•Security mode: It is a special operating mode that secures the communication between Z-Wave
devices with AES-128 encryption. Adding in security mode must be performed up to 2 meters from
the controller.
•NWI: Network-Wide Inclusion –disabled by default, enabling allows for adding devices outside of
the direct range of a Z-Wave controller, but within range of a repeater of this Z-Wave network
2.6.1 Z-Wave network
Mesh network topology used by the FIBARO System prevents influence of the building construction on
its operation. Mains powered devices work as a receiver and transmitter that can send radio signal
between themselves expanding network range in this way.
Mains-powered devices: Both repeating and receiving Z-Wave.
Dimmer 2, Switch 2, Roller Shutter 3, RGBW Controller, Universal Binary Sensor, Smart Implant and
Wall Plug.
Battery powered devices: Only receiving Z-Wave signal.
Motion Sensor, Flood Sensor, Door/Window Sensor, CO Sensor, Smoke Sensor, Heat Controller,
KeyFob, Swipe and The Button.
When devices are added to the Home Center it automatically recognizes how the device is powered.
2.6.2 Adding device:
Press the “Add or remove device” button in the “Devices” section.
Press the “Add” button to put the main controller into learning mode. The duration of the learning mode
can be adjusted here by changing the value (30 seconds by default).
Home Center is waiting for adding the device

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Put your Z-Wave device into the adding mode according to its manual.
Home Center will start the inclusion process and device configuration.
If process have not started even after few tries, try deleting the device according to “Deleting a Z-
Wave device”.
2.6.3 Deleting device:
Press the “Add or remove device” button in the “Devices” section.
Press the “Delete” button to put the main controller into learning mode. The duration of the learning
mode can be adjusted here by changing the value (30 seconds by default).
Home Center is waiting for deleting the device.

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Put your Z-Wave device into the exclusion mode according to its manual (triple clicking the B-button,
TMP button or S1 switch in case of FIBARO System devices).
Home Center will start the process of exclusion and removing from controller’s memory. Successful
removal will be confirmed by “Removing devices finished” message.
2.7 Home Center settings
2.7.1 Access control
Access control window allows you to manage the accounts of the users of your Home Center 2. It
allows you to grant/block access to the devices, scenes and system settings.
From the Access Control it is also possible to grant/block access using the hotel mode for a given
mobile application or set a period for reporting GPS locations from a certain mobile device. Also, the
Access Control gives an option to define mobile devices which will receive Push Notifications.
If you want to add users to give access to the Home Center please see paragraph 2.2 Sharing access
to the Home Center
2.7.2 LAN-settings
LAN Settings window allows for configuring local network settings Home Center is connected to. The
Home Center can be configured with DHCP or a static IP-address. IMPORTANT: In case you’ve
configured the Home Center with static IP-address and the IP-address of the router is changed, you
need to change the Home Center settings, please check Appendix B - How to change the Home
Center IP address to static or dynamic (DHPC)?..

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2.7.3 Back-up
In the Backup window of the Backup & Recovery section the backup files are created and list of them
is displayed. Backup file is a copy of a file containing the information’s about all devices added to the
system, scenes and all of their settings, users individual settings and the HC2 operating system.
There are two types of back-ups
Cloud back-up –create a back-up in the FIBARO Cloud. Cloud back-ups are very useful when the
Home Center configuration needs to be transferred to an Home Center 2.
Note: Home Center added to FIBARO ID Is required.
Local back-up* - stores the back-up locally to restore the data even without internet access.
Note: do not support local back-ups
2.7.3 Recovery mode
Recovery Mode is a panel designed for retrieving the HCL/HC2 operating system in case of technical
problems, e.g. when it is not possible to log into the user’s panel.
SYSTEM INFO: this panel displays the following information:
•Serial number –HC2 serial number
•Local software –software version of your system
•IP Address –IP address, visible in local network
•Online –The HC2 Internet access
REPAIR SYSTEM: Repair your system automatically to latest software version.
REPAIR FROM FILE: Repair system from local firmware file.
RECOVERY SYSTEM: Using recovery mode the Home Center will be brought back to the factory
installed firmware version. That means all of your settings, configured devices, rooms and so on will
be removed and lost if not backed up. After successful recovery you can access the Login Panel.
Remember that login and password will be set back to admin / admin and that the HC needs updating
the firmware.
Once back up and running, you will be able to upgrade the firmware to the latest version. Make sure
you have a backup available to suit either the recovery firmware version or the latest firmware version
if you don’t want to lose all of your data! If you want to Enter recovery mode please go to Appendix C
for Home Center Lite and Appendix D for Home Center 2.

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2.8 FIBARO Home Center App (iOS/Android)
For Home Center App to work properly, the Home Center gateway must be configured. For the Home
Center to be configured properly, perform Wizard procedure in Home Center Configuration Interface.
Following steps are mandatory for full configuration:
•Update the gateway to the newest firmware.
•Configure the FIBARO alarm:
oSet the user PIN.
oEnable or disable it.
•Set location of the gateway.
•Set name of the gateway.
•Add at least one room to the gateway.
•Add at least one device to the gateway.
•Connect the gateway to FIBARO ID and Remote Access.
Step-by-step instruction:
Download the Home Center App
•iOS https://itunes.apple.com/app/id1421839464
•Android https://play.google.com/store/apps/details?id=com.fibaro.homecenter
Make sure your devices is connected with the same WiFi network as the Home Center.
Open the app
Login with your FIBARO ID credentials
IMPORTANT: Local access credentials of the Home Center need to be the same as Fibaro ID
account!
Select Home Center in the list.
Now you can manage your Home Center through the Home Center App on your smartphone.
Other settings
It may happen that the IP-range of the router changed, or the router has no access to the internet. In
both cases we advise to check the solutions below to control the Home Center app:
Offline login –Use this option when the Home Center is connected to the router and the router has
no internet access. You need to fill in the IP-address and Home Center credentials. The IP-address
can be found through FIBARO Finder or the router.
Changed IP-range –The Home Center automatically detects when the IP-range changed. In case it
has no access to the internet you need to logout from the app and login offline again.

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Appendix A: Useful links
Knowledge base: kb.fibaro.com
Manuals and device documentation: manuals.fibaro.com
FIBARO Forum: forum.fibaro.com
FIBARO Marketplace: marketplace.fibaro.com
Compatibility: compatibility.fibaro.com

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Appendix B: FAQ
Booting with only two LEDs –The Home Center only boots with 2 LEDs.
The Home Center does not receive an IP-address. This can be caused by:
- Router does not distribute IP addresses to Home Center –Contact ISP or check router settings.
- Home center is already configured with static IP-address –Check FAQ: Change IP-address.
- Home center is set to static factory IP-address - Check FAQ: Change IP-address.
Local credentials –What if I lost the Super User credentials of the Home Center?
Use the “Forgot your password?” option. When the Super User is not configured with an active e-mail
address you must perform a recovery. Please check 2.X.X how to perform a recovery.
Change IP-address –How to change the Home Center IP-address to static of dynamic?
Here are two possible solutions to your problem:
#1 –Physical change
Press and hold the “+” button on the Home Center casing:
•If diode on the Home Center is flashing fast, it means that static IP is set.
•If diode on the Home Center is flashing slowly, it means that dynamic IP (DHCP) is set.
#2 - Online change
1. Log in to your Home Center
2. Go to the Configuration tab.
3. Choose LAN Settings from the left sidebar
4. Check your IP address, enter it to your Internet browser
5. It will open your router site. Log in to your router.
6. Look for DHCP Settings and find Address Reservation setting. Add a new address reservation by
entering MAC Address of your Home Center. You can find it in Configuration tab -> General. Use
dash as a separator. Enter reserved IP Address. You should assign a free IP address compatible
with your router subnets.
7. Perform the restart of the router and wait about two minutes until the router starts again.
8. Refresh the website.
9. Go to the DHCP Settings and find Address Reservation again
10. Go to the Home Center -> Configuration tab -> LAN Settings and change the connection type to
static IP and enter the IP address added on the router
11. Save changes by clicking floppy disc icon on the right sidebar.
Remote access –How can I access the Home Center remotely?
Make sure that the e-mail address you use with your Remote Access account (home.fibaro.com) is
correct. When you receive an activation e-mail concerning your FIBARO ID, activate the account by
clicking the link and setting a password.
Remote access –I can not add my Home Center to Remote Access
Check if your FIBARO Home Center is connected to another FIBARO ID account.
•Delete it from FIBARO ID account, if possible.
•If you don’t know to which FIBARO ID account it is linked to, or cannot access it, contact our
Support Team.
Remote access –I can not access my Home Center remotely?
Please check one of the following solutions:

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•Probably port 22 is being blocked on the router. Please check this in your router or your ISP.
•Complete the DNS data in the Home Center interface (Configuration => LAN Settings) and
restart the gateway.
•Check the internet LED of the Home Center, if this LED is not turned on; check the solution
about changing the IP-address to static or dynamic.
Update Home Center –I can’t see the update button?
Certain functionalities are not available through remote access for security reasons. Log in to your
system in local access.
Preferred browser –Which browser is preferred?
The most recommended browser is Google Chrome and a private window.
Spinning circles –What to do if I see spinning circles in Home Center interface (never-ending
page loading)?
If your browser got stuck during the page loading there are recommended actions you can perform:
•Clear cache and cookies in your browser. Read here how to do it.
•Use a different browser –the most recommended is Google Chrome working on private mode.
PIN alarm panel –What is the default PIN-code?
The default PIN code of FIBARO Home Center = 1111
Mesh reconfiguration –After including I changed the location of my Z-Wave device.
Reconfiguration of mesh network enables to find the most efficient connection between the devices in
the network. Whole operation can take some time to perform (up to few hours). In each device
reconfiguration starts after waking up. This functionality can be manually activated through:
→ →

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Appendix C: Starting recovery HCL
Make sure the device is turned ON.
Press and hold two buttons at the same time: Power and Recovery.
Release the buttons when the LED diodes start moving in a sequence.
Entering into Recovery mode is signalled by the LED diodes moving to the middle and back.
IMPORTANT: Don’t hold the Recovery button for too long! If you hold the Recovery button for 10
seconds the Home Center IP will be set to 192.168.81.1 and you’ll need to adjust the network settings
on your computer in order to access the device.
Type in the IP address of Home Center Lite in your web browser or use Fibaro Finder.
Recovery Mode screen will be displayed:

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Appendix D: Starting recovery HC2
Entering Recovery mode using physical buttons located on the device
Turn the Home Center 2 OFF by pressing and holding the Power button for few seconds or by
disconnecting the power supply.
When turned OFF, turn it ON again with recovery button pressed. Keep holding the button.
Release the button when the LED diodes start flashing from left to right.
IMPORTANT: Don’t hold the Recovery button for too long! If you hold the Recovery button for 10
seconds the Home Center will change its IP between dynamic and static, see Appendix B - How to
change the Home Center IP address to static or dynamic (DHPC)?.
Entering Recovery Mode is signalled with a control diode.
Type in the IP address of your Home Center 2 in the web browser or use FIBARO Finder.
Recovery Mode screen will be displayed: