
1. FAQs
Question 1: How to install the door lock, any installation
guide or video?
Answer: Yeah, there is an installation guide(4.3) on this manual
and an installation video on the AMZ product page.
Question 2: Why other unregistered fingerprints can also
unlock the lock?
Answer: Before the first fingerprint is registered successfully, it is
the experience mode, any fingerprint can unlock the lock in
experience mode. Please check if the first fingerprint is registered
successfully.
Question 3: Why my fingerprints cannot be registered
successfully?
Answer: One fingerprint needs to be collected 5 times that will be
registered successfully. So you should enter the same fingerprint
5 times instead of entering 5 different fingerprints when registering
a fingerprint.
Question 4: Why does the lock sometimes sleep after entering
the setup command?
Answer: Because it cannot be set up after unlocking, it may be
unlocked by touching the fingerprint reading area, so you can
wake up the lock by touching the numeric keypad and then
entering the command to setup.
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