Lockly ACCESS TOUCH PRO User manual

USER MANUAL
ACCESS TOUCH PRO

TABLE OF CONTENTS
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Section 1 - Product Highlights
Section 3 - Using Your Smart Lock
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4
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Section 2 - Product Overview
2.1 Product Overview - Exterior
2.2 Product Overview - Interior
2.3 Getting the Most From Your Lockly
2.4 Pair Lock with Lockly AMZ App
2.5 Resetting Your Lock
2.6 Low Battery
2.7 Changing the Battery
1.1 Product Features
3.1 Adding a Fingerprint
3.2 Fingerprint Scanning Directions
3.3 Fingerprint Scanning Tips & Troubleshoot
3.4 Deleting Fingerprints
3.5 Adding Optional Secure Link Wi-Fi hub
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Section 4 - Locking and Unlocking
4.1 Locking/Unlocking with Fingerprints
4.2 Locking/Unlocking with Physical Key
4.3 Rain Mode
4.4 Welcome Mode
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Section 5 - Important Notes
Section 6 - Cleaning
Section 7 - Safety Precautions
Table of Contents
For additional support scan or visit
Lockly.com/help or email [email protected]

SECTION 1.11
Advanced 3D Fingerprint Recognition
Biometric Fingerprint Recognition protocol stores up to 99 unique finger-
prints.
Accepts only actual fingerprints (no copies or lifted prints) for extra security.
Auto Lock Feature
Never worry that you forgot to lock your door. Custom auto lock feature can be set
to automatically lock 5 seconds up to 5 minutes after unlocking, making sure your
door is always secure.
External Battery and Physical Key Backup
Open with physical backup keys or access externally with emergency power
backup via 9V battery that attaches to external contacts and your registered
fingerprint.
Access Profile Duplication
Allows time saving, secure copying and pasting through the Lockly app of dupli-
cate fingerprint and eKey profiles from one lock to another lock.
Multi-door Locking Mode
Easily program all your Lockly smart locks to lock simultaneously with one touch
using the Lockly app, Amazon Alexa or Google Assistant.*
SmartSync Monitoring
Check real-time* door status and access history on your smartphone with Lockly
mobile app or through Lockly\OS™ online tool anytime, from anywhere.
1.1 Product Features
*Requires optional Secure Link Wi-Fi Hub (sold separately - www.Lockly.com)

SECTION 2.1 2
2.1 Product Overview - Exterior
Key Cylinder
9V Battery Backup
Socket
Fingerprint Sensor

SECTION 2.23
2.2 Product Overview - Interior
Battery Compartment
(4 x AA Alkaline Batteries)
Battery Cover
Thumbturn
Alert (beep) speaker
Reset Button
Program Button

SECTION 2.3 4
Thanks for purchasing your new Lockly. To get the most out of your lock be sure to
read completely through this manual to learn all of its features and capabilities.
Lockly smart locks are at their full potential when used with the free Lockly AMZ
app. Be sure to download to take advantage of all of the connected features.
If you have any questions or need help contact customer care at [email protected]
or online Lockly.com/help
To speak to a customer care representative, call (669) 500 – 8835 Monday to
Friday, from 11 AM to 7 PM PST You can also send an email to [email protected]
2.3 Getting the Most From Your Lockly

SECTION 2.45
To pair your lock with the free Lockly mobile app, you must have your Activation
Code available. The Activation Code is specific to your lock and is located on the
Activation Code Card included with you smart lock.
2.4 Pair Lock with the Lockly AMZ App
1. If you have not, download the Lockly AMZ app from the App Store or on
Google Play.
2. Open the App and create an account, or log into your existing account.
3. Select set up a new device.
4. Stand within Bluetooth range (10/ft or less) of lock and choose lock model you
wish to pair.
5. Turn on your Bluetooth through your phone settings and select start connecting
6. Choose the lock you wish to pair (e.g. Lockly Access Touch Pro) and select
Yes.
Continue to follow on-screen instruction to complete pairing and set-up.
The Activation Code is unique to each
specific lock. DO NOT LOSE IT. Keep it in a
safe place, as you will not be able to re-pair
or reset your lock without it.
ACC20221223
Activation Card
SAVE
Need help? Email: [email protected] | Support: [phone]

SECTION 2.5 6
2.5 Resetting Your Lock
Reset Button
Under battery cover
If you need to reset, you must have your Activation Code available. The Activation
Code can be found on the Activation Code Card that came with your smart lock.
Once the smart lock has been reset, all the data previously stored will be deleted.
See below which Reset procedure applies for you.
Never Connected to App
Press Reset Button for 3 seconds, and the smart lock will restart and reset.
Connected to App
In the Settings menu of the App, select Perform Factory Reset. The smart lock
will
restart and reset. After reset, you’ll need the Activation Code to reconnect the
App.
Note:
If you replace a new smartphone device, log in your existing Lockly account
on the smartphone and reconnect to the smart lock according to the APP prompts.

SECTION 2.67
Lockly Access Touch Pro will notify you with a continuous beep that it's time to
change
the batteries before they reach critical level. You should replace the
batteries
immediately to avoid the lock from shutting down and auto locking.
If you do not change the batteries after hearing the low battery warning alert
beeps, the alert will eventually stop. You will then have 3 chances to unlock using
your fingerprint. If unlocking was successful, the low battery warning alert will
come back on for one minute. The lock will then auto-lock (within 5 seconds)
and return to low battery mode.
Dead Battery
Condition Indicator Solution
Low Battery
Low battery warning
alert (continuous beep).
Replace batteries immediately to
avoid battery failure. Lock may
still operate for a short period (up
to 300 cycles) in low battery condition.
When there is no alarm
sound(continuousbeep)
and fingerprint access
is non-functional.
Replace batteries immediately.
Supplied physical backup keys
can be used to unlock the door.
Alternatively, use a 9V battery as
shown below to temporarily
activate the lock.
Hold a 9V alkaline battery against the
contact points located at the bottom
front side of the lock hold to activate
the fingerprint reader and scan a
registered fingerprint to unlock.
Once
unlocked, replace batteries
immediately.
2.6 Low Battery Alert
_ +
9V
Alkaline
battery

SECTION 2.7 8
2.7 Changing Batteries
• Make sure the batteries are correctly oriented.
• Replacement of batteries does not affect programmed data.
• Replace only with new batteries. DO NOT mix with used batteries.
Whenever batteries are replaced, reconnecting the smart
lock to your smartphone app is required. To downloaded
the app, visit:Lockly.com/app
Under normal use, batteries can last up to a year. Check batteries regularly and
change right away when the low battery alarm notification is heard. As a best
practice, always use new, major brand, alkaline batteries.
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+
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RESET
PROGRAM
Open the battery compartment cover by unscrewing the screw located on
the top of the cover and sliding the cover up. Install four (4) new AA alkaline
batteries as shown. Reinstall cover and tighten screw.
Screw

SECTION 3.1
9
3.1 Adding a Fingerprint
Lockly Access Touch Pro can store up to 99 fingerprints. Fingerprints are added
and registered using the free Lockly AMZ app for iOS or Android. Download the
Lockly AMZ app from the App Store or on Google Play then register a new
fingerprint under Access > Fingerprint and follow the on-screen prompts.
Lockly uses an advanced biometric sensor, providing the most secure fingerprint
authentication. For security reasons, the sensor only accepts fingerprint patterns
that consist of cross intersection points. Patterns with no cross intersection points
are not acceptable.
TIP: Check your fingers before registration to make sure the finger you want to
register will be acceptable. If not, use an alternate finger to ensure successful
registration. The following examples show which types of fingerprint patterns
are acceptable. It is highly recommended to enroll at least one finger from
each hand in case the hand you are using is unavailable, (e.g., holding items
in that hand or finger is injured and/or covered.
Fingerprint pattern with
cross intersection lines
Concentric or parallel pattern
with no cross intersection lines
Fingerprint with scars or
worn out ridges
OK Not OK Not OK

SECTION 3.1 10
On the Lockly AMZ app, select the Lockly Access Touch Pro
you wish to add a fingerprint. Go to Access > Access
Management > Access > Fingerprint.
Select the finger you wish to register and tap "Start.”
Scan your selected finger until you hear a beep indicating
your fingerprint has been successfully registered.
Continued...
3.1 Adding a Fingerprint (Continued)
Make sure fingers and sensor are clean and free of dirt, oil, water, sweat, or
any other moisture or foreign material. Sensor can be cleaned by wiping
with a lint-free microfiber cloth.
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1

SECTION 3.1
11
TIP: Scan the same finger more than once to increase accuracy.
Enter a Fingerprint name to save the profile, then tap "Successfully
Added".
Tap "Add Another Fingerprint" to register additional fingers
or tap "Done" .
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3.1 Adding a Fingerprint (Continued)

SECTION 3.2 12
Lockly fingerprint sensors use powerful fingerprint reading algorithms that are
able to detect most fingerprints accurately and quickly, even in less than ideal
conditions. Knowing how to place your finger on the sensor correctly helps with
consistent and fast recognition.
3.2 Fingerprint Scanning Directions
3.3 Fingerprint Scanning Tips & Troubleshoot
Tips for Fingerprint Enrollment and Recognition
•
Place your finger to completely cover the sensor with maximum contact surface.
• Position the center of your finger (core) to the center of the sensor.
• Hold your finger still for more than a second until you hear a beep.
• Scan a finger that is clean and free from dirt.
•
Children ages 12 and under are not recommended to use fingerprint access
due to the constant changes of their fingers during growth.
• Elderly with fading fingerprints may have difficulty in recognition.
•
If your finger has a cut, scar, or cracked skin due to dryness, try another finger.
• If your fingerprint reader is having issues recognizing your fingerprint to unlock due
to varying physical and weather
conditions such as moist, sweaty, cold or dry;
please add an extra scanning of the finger in such condition. This
will improve the
fingerprint reader’s speed and recognition.
Troubleshooting Fingerprints
In case of poor fingerprint conditions.
• If wet - wipe excess moisture from finger before scanning.
• If dirty - wipe stains and dirt off from finger before scanning.
• Make sure the sensor is clean from dirt or smudges - wipe sensor with soft
cloth regularly.
For more troubleshooting help, visit http:// LocklyPro.com/support
Sensor
Core
Position your finger on the
Center of the sensor
Top View
Side View
OK
OK
X
X
X
X
CorrectIncorrect

SECTION 3.3
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3.4 Deleting Fingerprints
1 2 3
On the Lockly AMZ app, select the Lockly Access Touch Pro you
wish to delete a fingerprint on. Go to Access Management >
Fingerprint. Select the fingerprint by name you wish to delete.
Select [DELETE USER] at bottom.
Confirm. Once a registered fingerprint has been deleted it cannot
be recovered. You will need to re-register the finger as a new
fingerprint to restore.
2
1
3

SECTION 3.4 14
3.5 Adding Optional Secure Link Wi-Fi hub
Add Wi-Fi capability by adding the Lockly Secure Link Wi-Fi Hub. Securely control
and manage your door from anywhere, anytime. Check door status, grant guest
eKeys, Offline Access Codes™, and see who's coming and going, all from the
convenience of your smartphone.
To set up the Lockly Secure Link and Door Sensor, launch the Lockly AMZ App,
from the main menu drop down located on the upper left of the screen, select
“Add a New Device” then select “Secure Link Wi-Fi Hub”. Follow the in-app
instructions.
Available online at: Lockly.com/hub
Secure Link Wi-Fi Hub

SECTION 4.1
15
4.1 Locking/Unlocking with Fingerprints
Place a registered finger (to register see
section 3.1.) to the fingerprint scanner
on the low exterior of the lock.
If your fingerprint is acknowledged, you
will hear a “beep” a green LED will light,
and the deadbolt will unlock.
If you see a red LED, it means your
fingerprint is not recognized. Wait until
the red LED turns off, then try again.
See Section 3.2. for tips on best fingerprint
scanning practices
To lock, press the fingerprint sensor
anytime when the door is closed.
Locking
Unlocking

SECTION 4.2 16
4.2 Locking/Unlocking with Physical Key
To unlock your lock using the physical key (included), insert your key and
turn clockwise or counter clockwise to lock or unlock the door.

SECTION 4.3
17
NOTE: When the lock enters Rain Mode, it’s recorded in the log history on
the Lockly AMZ app. The app will also send a push notification to your mobile
phone letting you know that the lock is in Rain Mode.
4.3 Rain Mode
RAIN MODE ACTIVATED
Fingerprint sensor disabled
To protect the lock and extend battery life, Lockly Access Touch Pro automatically
enters. Rain Mode whenever rain or water is detected on the fingerprint sensor
for more than 45 seconds. When Rain Mode is activated, the fingerprint sensor
will not respond. The lock automatically exits rain mode every 30 minutes and
only reenters if rain or water is still detected. See below for ways to access during
Rain Mode.
ACCESS DURING RAIN MODE
When RAIN MODE is ON, the fingerprint sensor cannot be used. You can only
pass the Unlock physical key.

SECTION 4.4 18
12
Welcome Mode temporarily disables auto locking, keeping the door open for
a specified period of time eliminating the need for fingerprint key access.
Enable this feature through the Lockly AMZ App. Go to > Settings > Enable
Welcome Mode, then slide button to enable and set the specific time you require
your door unlocked.
4.4 Welcome Mode