Moneris iCT250 User manual

® MONERIS, MONERIS BE PAYMENT READY & Design, and MERCHANT DIRECT are registered trade-marks of Moneris Solutions
Corporation. All other marks or registered trade-marks are the property of their respective owners.
© 2017 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved.
This manual shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be
reproduced or transmitted without the authorized consent of Moneris Solutions Corporation (“Moneris”).
This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither
Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or
make any representation regarding the use or the results of the use of the information, content and materials contained in this
guide in terms of their correctness, accuracy, reliability or otherwise.
Your Gift card processing is governed by your Moneris Gift Program Agreement with Moneris. Your Loyalty card processing is
governed by your Moneris Loyalty Program Agreement with Moneris. Your credit and/or debit card processing is separately
governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris Mastercard Merchant
Agreement, your Moneris Discover Merchant Agreement, your Moneris UnionPay International Merchant Agreement, your
Moneris American Express Agreement, and/or your Moneris Interac Merchant and Terminal Agreement (collectively the
“Merchant Agreements”), as applicable with Moneris. It is the merchant’s responsibility to ensure that proper card processing
procedures are followed at all times. Please refer to your Merchant manuals and the Terms and Conditions of your Merchant
Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download at moneris.com/support.
(03/17)
(03/17)
MONERIS®iCT250
Reference Guide

1
Contents
Setting up Your Terminal 5
Before you get started 6
Hardware setup 8
What to do next 13
Communications setup 14
Using dynamic IP 14
Using static IP 15
Using dial backup (optional) 17
Communications troubleshooting 18
Initialization and logon 20
Additional options 22
Enabling the external PINpad (if attached) 22
Printing the contactless logo on contactless transaction receipts 23
Enabling Tip Entry, Cashback, or Invoice Number 23
Changing printer options 24
Changing the terminal language 24
Enabling the admin password for manual entry protection 25
Enabling loyalty and gift cards 26
Enabling tip entry (gift cards) 26
Using Your Terminal 27
Moneris iCT250 28
Terminal keys 29
Optional external PINpad 30
General guidelines for the iPP320 PINpad 30
Record your Moneris merchant ID here:
Need help?
Web: moneris.com/support
Toll-free: 1-866-319-7450

32 MONERIS® ICT250: REFERENCE GUIDE
Card types 31
Cardholder verification 32
Cardholder verification methods (CVM) 32
Cardholder verification limit 33
Card entry options 34
Insert: Chip cards 34
Wave/Tap: Contactless cards 34
Contactless Transaction Limit (CTL) 35
Swipe: Magnetic stripe cards 36
Manual card entry 36
Transactions 37
General guidelines 37
Admin code shortcuts 38
Purchase [100] 38
Partially Approved Purchase 39
Refund [101] / VOID–Purchase [106] / VOID–Refund [107] 39
Pre-Authorization [102] 40
Cheque Authorization [105] 40
Advice using Sequence Number [103] / Force Post [103] 41
Advice List [109] 41
Balance Inquiry [110] 42
Prompts without tip entry 43
Merchant prompts: Purchases/Pre-Auths/Refunds/ Voids 43
Merchant prompts: Cheque Authorizations 45
Merchant prompts: Advices/Force Posts 46
Customer prompts on terminal 48
Customer prompts on PINpad 50
Prompts with tip entry 52
Merchant prompts: Purchase with tip entry enabled 52
Customer prompts on terminal: Purchase with tip entry enabled 54
Customer prompts on PINpad: Purchase with tip entry enabled 56
Receipts 59
Signing credit card receipts 59
Reprinting receipts 59
Card masking 59
Contactless transactions 60
Receipt samples 60
Pre-Auth Receipt 60
Original Receipt 60
Partial Approval Receipt 61
Reports 62
Masking on reports 62
Reprint Merchant receipt [66] 62
Clerk Subtotals Report [82] 62
Current Batch Totals Report [99] 63
Merchant Subtotals Report [95] 63
Pre-Auth List [62] 64
Balance Inquiry Report [94] 64
Configuration Report [16] 65
Tip Totals Report [96] 65
Admin functions 66
Logon [02] 66
Logoff [03] 66
Re-Initialization [01] 66
End-of-day process 67
Merchant close 67
System close 68
Troubleshooting 69
Error Messages 69
Equipment issues 73
Merchant support 75

54 MONERIS® ICT250: REFERENCE GUIDE SETTING UP YOUR TERMINAL
Setting up
Your
Terminal
In this section, we go over everything you need to know
to set up your iCT250 terminal.
You can also view our setup videos online at
moneris.com/support.
5

76 MONERIS® ICT250: REFERENCE GUIDE
1If you are setting up the terminal to work as a semi-integrated device with your electronic cash register (ECR),
please note that the iPP320 PINpad is not supported (i.e., a semi-integrated terminal cannot be used in conjunction
with an attached iPP320 PINpad).
iCT250
TERMINAL
OPTIONAL
iPP320 PINPAD
AND CABLES1
(IF ORDERED) PAPER
ROLL
POS ADMIN
CARD
ETHERNET CABLE
AND/OR
DIAL CABLE
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000
POWER CABLE,
ADAPTOR, AND
MAGIC BOX
SETTING UP YOUR TERMINAL
Before you get started
1. Please confirm that you received all the necessary items in your Welcome Kit. See
page 7.
2. If your terminal will communicate with the Moneris host over high-speed Ethernet,
review the Moneris IP Readiness Checklist (available at moneris.com/checklist) to
ensure that your Ethernet service is ready to support your terminal.
3. Make sure you have the following information:
• Your 13-digit Moneris Merchant ID (found in your Welcome Email).
• Settlement responsibility (found in your Welcome Email): System Close (Moneris
closes your batch at the end of each day) or Merchant Close (you are responsible for
closing your batch at the end of each day).
• Optional features e.g. gift cards, loyalty cards, Ernex Terminal ID (found in your
Moneris Gift & Loyalty Welcome Letter).
If any of the above required elements are missing, please call Moneris Customer Care
at 1-866-319-7450.
4. Do one of the following:
• If you are setting up a standalone terminal (with or without an external iPP320
PINpad): Proceed to Hardware setup on page 8.
• If you are setting up a semi-integrated terminal to work with your electronic cash
register (ECR): Refer to the Using Your Semi-integrated Terminal: Moneris iCT250
guide available at moneris.com/support, and follow the instructions in the
IMPORTANT: READ FIRST section of that guide.
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000
Administrative card Carte de gestion
POS TPV
4519 0000 0000 0000

98
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
DIAL CABLE
MAGIC BOX
Dial backup (optional)
a. Plug one end of the dial cable into the Magic Box port
labelled “ IN”.
b. Plug the other end of the dial cable into an analog
phone jack.
Recommendation: Use a dedicated phone line for the
terminal. Sharing the line with another device (e.g., a fax
machine) can cause communication problems.
c. Do one of the following:
• If you ordered an external PINpad, go to step 3, “Connect the external iPP320
PINpad ” on page 10.
• If you did not order an external PINpad, go directly to step 4, “Connect the
two-part power supply cable” on page 11.
2
SETTING UP YOUR TERMINAL
Hardware setup
Follow these instructions to set up your terminal hardware. If your location does not
have Ethernet networking, skip to step 2 to setup a dial connection.
MAGIC BOX
ETHERNET CABLE
Hi-Speed Ethernet setup
a. Plug one end of the Ethernet cable into the Magic Box
port labelled “ETH”.
b. Plug the other end of the Ethernet cable into the
router/switch/hub/internal wiring — whatever is
applicable to the high-speed Internet service at your
location. (If necessary, please refer to the Moneris
IP Readiness Checklist available at moneris.com/checklist.)
Recommendation: Set up dial backup as well (follow the
Dial backup instructions on page 9) so that the terminal
can use dial backup if your Internet service is temporarily
unavailable.
1

1110 MONERIS® ICT250: REFERENCE GUIDE
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
PINPAD
CABLE
Connect the external iPP320 PINpad (optional) – continued
l. Close the back panel until it snaps shut. (The PINpad
cable should be secured as it passes through the
middle opening between the closed panel and the
terminal.)
m . Go to step 4 below.
3
SETTING UP YOUR TERMINAL
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
Magic box with dial cable
p2_step1_dialcable-connect.jpg
Magic box with Ethernet cable
p2_step1_Ethernetcable-connect.jpg
Magic box with connector
p5_step5-b_connector-to-box.jpg
Power cable
p5_step5-a_powercable_2-pc.jpg
Extended paper
p4_step4_paperroll-extended.jpg
Paper roll
p4_step4_paperroll-inserted.jpg
3l, m
p4_step3-lm_panel-closed.jpg
3k
p4_step3-k_panel-closing.jpg
3j
p3_step3-j_cable-inserted.jpg
3i
p3_step3-i_cable-hovering.jpg
3g,h
p3_step3-gh_stopper-cut.jpg
3e,f
p3_step3-ef_panel-open.jpg
3d
p3_step3-d_panel-closed.jpg
3 a,b,c
p3_step3-abc_pinpad-connect.jpg
LATCH
CORNER
LATCHES
BACK PANEL
RUBBER STOPPER
a
c
b
PINPAD CABLE
“USB HOST”
PORT
CORNER
TABS
MIDDLE GROOVE
Connect the external iPP320 PINpad (optional)
a. Turn the PINpad over so that the back panel is facing you.
b. Plug the PINpad cable into the USB port on the PINpad
(raise the latch).
c. Fold the latch down and press to secure the cable.
d. Turn the terminal over so that the back panel is facing
you. Locate the two corner latches.
e. Grip the latches simultaneously, and then pull back to
raise the back panel.
f . Detach the panel completely.
g. If a three-pronged rubber stopper is attached, go to
step h.
If there is no stopper, go to step i.
h. Grip the stopper, and pull back until it tears off
completely (or use scissors to carefully snip it off).
i. Plug the PINpad cable into the port labelled “USB HOST”
in the terminal compartment.
j. Position the PINpad cable so that it sits securely
in the middle groove at the top of the terminal.
k. Position the back panel so that its upper two corner tabs
are slotted into the openings at the top of the terminal.
3
PINPAD
CABLE
PLUG
CONNECTOR
ADAPTOR
BOX
CPX##.##
<RS232>
###### ######
MAGIC
BOX
Connect the two-part power supply cable
a. Insert the plug connector into the adaptor box to form the
complete power cable.
b. Insert the power cable’s barrel connector into the Magic
Box’s circular port labelled with the power symbol “ ”.
c. Plug the other end of the power cable into a power source. The terminal (and
external iPP320 PINpad if attached) will power on.
Recommendations: Always plug the power cable into the power source last to
avoid power surges. Use a power bar equipped with surge protection if possible.
Do not use the power cable from your existing terminal, as it may damage your
new terminal.
Important: You must use the exact power adaptor and cables provided by Moneris
to work with the Moneris iCT250 terminal. Failure to do so may affect the
operability of, or cause damage to, the equipment.
d. Wait for the terminal to display TERMINAL SETUP
REQUIRED.
• If you attached an external PINpad, wait for it to
display the CPX version screen as shown here.
e. Go to step 5, “Install the paper roll” on page 12.
4

1312 MONERIS® ICT250: REFERENCE GUIDE
What to do next
Your hardware setup is complete. The next step is to configure the terminal, and the
external PINpad if applicable. Choose one of the options below.
If you are setting up the terminal to work as:
• a standalone device with an external PINpad, proceed to Enabling the external PINpad
on page 22;
• a standalone device without an external PINpad, proceed to Communications setup on
page 14;
• a semi-integrated device with your ECR, refer back to your Using Your Semi-integrated
Terminal: Moneris iCT250 guide, and continue the applicable overview setup procedure
beginning at step 3, “Enable Semi-Integrated mode on the terminal...”.
SETTING UP YOUR TERMINAL
SIM
card
12345
12345
12345
12345
AA1234567
PRINTER LATCH
(LIFTED)
PAPER ROLL
PAPER
(EXTENDED)
FACEPLATE
Install the paper roll
a. Lift the printer latch up, and then pull back to open the lid
and expose the paper well.
b. Insert the paper roll into the paper well with the loose
end unrolling from the bottom of the roll toward the
front of the terminal.
c. Unroll enough paper to extend at least one inch (2.5 cm)
past the faceplate.
d. Close the lid, and press down to snap it back into place so that the extended paper is
pressed securely against the closed lid and the faceplate.
Note: To advance the paper from the printer when the lid is closed, you must press
and hold down the yellow key when the terminal is powered on. DO NOT
attempt to manually advance the paper by pulling it as this will damage the printer.
5

1514 MONERIS® ICT250: REFERENCE GUIDE
Using static IP
Contact your Internet Service Provider (ISP) to gather the following information: the
terminal’s IP address, Mask ID, Gateway address, and DNS addresses.
Note: If you are configuring the terminal to work as a semi-integrated device with your
ECR, you will also need to know the Port number that the ECR is configured to use to
communicate with the terminal.
1. Press the key twice, key in 08, and press the green key.
2. Press the green key to select COMMS TYPE.
3. Scroll down to ETHERNET, and press the green key.
4. Press the green key to select TERMINAL SETUP.
5. Press the green key to select TERMINAL TYPE.
6. Scroll down to STATIC, and press the green key.
7. When the TERMINAL SETUP menu appears, enter the static IP information as follows:
Note: To enter a decimal point, press the 0 (zero) key and then press the key.
a. Scroll down to TERMINAL ADDR, and press the green key. Then key in the
terminal’s IP address, and press the green key.
b. Scroll down to MASK ID, and press the green key. Then key in the terminal’s
Mask ID, and press the green key.
c. Scroll down to GATEWAY, and press the green key. Then key in the terminal’s
Gateway Address, and press the green key.
d. Do one of the following:
• If you setting up a standalone terminal (with or without an external PINpad):
Skip this step, and go directly to step 8.
• If you are setting up the terminal to work as a semi-integrated device with your
ECR: Scroll down to PORT NUMBER, and press the green key. Then key in the
Port Number that the ECR is using to communicate with the terminal, and press
the green key.
SETTING UP YOUR TERMINAL
Your terminal must be configured to communicate with the Moneris host.
1. Do one of the following based on your requirements:
• If you are using dynamic IP as default, proceed to Using dynamic IP below.
• If you are using static IP as default, proceed to Using static IP on page 15.
• If you are using dial as default, proceed to Using dial backup on page 17.
Tips for moving through the menus
• Press the key to answer “yes” to any questions or to scroll down.
• Press the key to answer “no” or to scroll up.
• Press the green key to select a menu item or finish entering information and
move on to the next step.
Using dynamic IP
1. Press the key twice, key in 08, and press the green key.
2. Press the green key to select COMMS TYPE.
3. Scroll down to ETHERNET, and press the green key.
4. When the ETHERNET SETUP menu appears, press the red key.
5. When the terminal displays TCP HOST CONNECTION OK PRESS OK, press the green
key.
• If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see page 18 for
troubleshooting.
6. When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION
REQUIRED, do one of the following:
• If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an
outside line, proceed to Using dial backup on page 17.
• If you are not using dial backup or you are but do not need to enter a prefix, proceed
to Initialization and logon on page 20.
Communications setup

1716 MONERIS® ICT250: REFERENCE GUIDE
Using dial backup (optional)
If you do not need to enter a prefix (e.g., 9) to connect to an outside line, proceed directly to
Initialization and logon on page 20. If you need to enter a prefix to connect to an outside
line, follow these steps.
1. Press the key twice, key in 15, and press the green key.
2. Press the green key to select PREFIX.
3. Key in the Prefix number (e.g. 9), and press the green key.
4. Press the red key twice.
When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED,
proceed to Initialization and logon on page 20.
SETTING UP YOUR TERMINAL
8. Press the red key once to return to the ETHERNET SETUP menu.
9. Enter the terminal’s DNS address information:
a. Scroll down to DNS SETUP, and press the green key.
b. Scroll down to PRIM ADDRESS, and press the green key. Key in the terminal’s
Primary DNS Address, and press the green key.
c. Scroll down to SEC ADDRESS, and press the green key. Key in the terminal’s
Secondary DNS Address, and press the green key.
10. Press the red key twice.
The REBOOT TERMINAL message appears, and then the terminal reboots.
11. When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION
REQUIRED, go to the next step.
12. Press the key twice, key in 13, and press the green key.
13. When the ETHERNET SETUP menu appears, press the red key once.
14. When the terminal displays TCP HOST CONNECTION OK PRESS OK, press the green
key.
• If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see page 18 for
troubleshooting.
15. When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION
REQUIRED, do one of the following:
• If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an
outside line, proceed to Using dial backup on page 17.
• If you are not using dial backup or you are but do not need to enter a prefix, proceed
to Initialization and logon on page 20.

1918 MONERIS® ICT250: REFERENCE GUIDE
Error message Solution
7. Do one of the following depending on what appears:
• If TCP HOST CONNECTION OK PRESS OK appears, press
the green key. Go to step 8.
• If the TCP CONNECTION FAILED error recurs (static IP
configuration only):
a. Press the key twice, key in 13, and press the
green key.
b. Press the green key to select TERMINAL SETUP.
c. Re-enter the static IP values. Go back to Using static IP
(page 15), and continue at step 7.
8. Do one of the following:
• If you are configuring for dynamic ID: go back to Using
dynamic IP (page 14), and begin at step 6 of that
procedure.
• If you are configuring for static IP: go back to Using
static IP (page 15), and begin at step 15 of that
procedure.
SETTING UP YOUR TERMINAL
Error message Solution
HOST CONNECTION
FAILED
or
TCP CONNECTION
FAILED
The terminal cannot establish a connection to the Moneris
host.
If the terminal is configured for dial:
1. Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2. Confirm that the dial cable is securely plugged into the
“ IN” port located on the Magic Box.
3. If the terminal must use a prefix to dial out, ensure that
the dial PREFIX parameter has been configured correctly.
Refer to Using dial backup on page 17.
4. Return to Initialization and logon on page 20.
If the terminal is configured for IP:
1. Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2. Confirm that the Ethernet cable is securely plugged into
the “ETH” port located on the Magic Box. Refer to Hi-Speed
Ethernet setup on page 8.
3. Confirm that the router and hub/switch (if any) are
functioning (refer to the Moneris IP Readiness Checklist at
moneris.com/checklist to confirm that your firewall rules
have been updated).
4. Confirm that the network is functioning
• Public Internet: Contact your ISP (Internet service
provider) for assistance.
• Corporate WAN: Call your corporate help desk to confirm
that the corporate WAN is functioning properly.
5. Once you have confirmed that your network is
functioning: Press the key twice, key in 11, and press
the green key.
6. When the HOST SETUP menu appears, press the red
key once.
Communications troubleshooting

2120 MONERIS® ICT250: REFERENCE GUIDE
7. If the initialization and logon are successful, the terminal screen should display one of
the following READY screens (which will always display when your terminal is ready to
be used):
• Standalone terminal:
PURCHASE ENTER AMOUNT appears on the terminal. (If an external PINpad is
attached, WELCOME/BONJOUR appears on the PINpad.)
• Semi-integrated terminal:
WELCOME/BONJOUR appears on the terminal.
8. If you need to advance the paper from the printer, you must press and hold down the
yellow key when the terminal is powered on.
Note: Once the paper roll is installed and the printer lid is closed, DO NOT attempt to
manually advance the paper by pulling it as this will damage the printer.
9. Your terminal is ready to process transactions.
SETTING UP YOUR TERMINAL
Before processing any transactions, you must initialize your terminal with the Moneris
host and logon.
1. Do one of the following:
• If you are setting up a standalone terminal (with or without an external PINpad):
Go directly to step 2.
• If you are setting up a semi-integrated terminal to work with your ECR: Refer back
to your Using Your Semi-integrated Terminal: Moneris iCT250 guide, and continue
the applicable overview setup procedure beginning at step 5, “Configure the
terminal-to-ECR communications parameters…”.
2. Press the key twice, key in 01, and press the green key.
3. When MERCHANT ID appears, key in your current 13-digit merchant ID, and press the
green key.
4. When PHONE NUMBER appears, key in the number as follows, and press the green
key.
5. Wait while the terminal communicates with the Moneris host. Over the next few
moments, the screen will display SENDING, RECEIVING, and PROCESSING.
• If SWIPE ADMIN CARD appears, swipe one of the white POS Admin cards (provided
with your new terminal).
6. Wait while the terminal communicates with the Moneris host to log on.
Initialization and logon
If your merchant ID begins with: Key in:
00301 1 888 699 7299
00302 1 888 358 8602
00304 1 888 332 8433

2322 MONERIS® ICT250: REFERENCE GUIDE
3. On the terminal, do the following:
a. Press the key twice, key in 08, and press the green key.
b. Scroll up to EXT PINPAD, and press the green key.
c. When ENABLE EXTERNAL PINPAD? appears, press the key (YES).
4. Wait for the PINpad to display WELCOME/BONJOUR.
5. When the terminal displays TERMINAL SETUP REQUIRED, proceed to Communications
setup on page 14.
Printing the contactless logo on contactless
transaction receipts
When this feature is enabled, the contactless logo will be printed on all contactless
transaction receipts.
1. Press the key twice, key in 08, and press the green key.
2. Scroll up to CTLS LOGO, and press the green key.
3. Scroll to ENABLE, and press the green key.
4. Press the red key twice to return to the READY screen.
Enabling Tip Entry, Cashback, or Invoice Number
1. Press the key twice, key in 08, and press the green key.
2. Use the key to scroll down to the option that you want to enable (e.g. TIP ENTRY,
CASH BACK or INVOICE NUMBER), and press the green key.
• If you are enabling tip entry, follow these additional steps:
a. Scroll to a tip entry type (TIP BY AMOUNT or TIP BY PERCENT or TIP BY $ AND % ),
and press the green key.
b. Press the red key once, and then go to step 4.
3. Enable the option by pressing the key (YES).
SETTING UP YOUR TERMINAL
There are several options that you can choose to enable on your terminal to enhance its
functionality.
Note: All instructions in this section begin at the terminal’s READY screen.
Enabling the external PINpad (if attached)
Important: If you are setting up your terminal as a semi-integrated device to work with
your ECR, do not follow these steps to enable an external PINpad. The PINpad option is
not supported in Semi-Integrated mode.
1. Unplug the terminal’s power cable from the power source and then replug it to restart
the hardware.
2. On the PINpad, do the following:
a. As soon as the PINpad displays the CPX version
screen, press the green key within 3 seconds.
b. When the PIN/CARD BEEP screen appears, go to the
next step.
Note: If this screen does not appear, repeat step 1.
c. Press the
key until the COM PORT screen appears.
d. Press the yellow key until USB-9600 appears.
e. Press the green key to select USB-9600.
f. When the PINpad displays the CPX version screen,
go to the next step.
Additional options
CPX##.##
<RS232>
?###### ########
PIN/CARD BEEP
MID TONE
CORR = EDIT
CAN/OK = EXIT >
COM PORT
RS232
CORR = EDIT
CAN/OK = EXIT >
COM PORT
USB-9600
CORR = EDIT
CAN/OK = EXIT >
CPX##.##
<USB-9600>
###### #######

2524 MONERIS® ICT250: REFERENCE GUIDE
Enabling the admin password for manual entry
protection
This parameter protects the manual entry of card information on the terminal keypad.
By default, a POS Admin card (shipped with your terminal) must be swiped any time
card information is manually entered in order to continue the transaction. Moneris
recommends that you change this parameter by setting up an admin password to be
entered instead of swiping the POS Admin card. To change this parameter and set up an
admin password, follow these steps.
1. Decide on your password:
• It must be 5 to 10 numbers.
• Do not use consecutive numbers such as 12345 or 98765, or repeating numbers
such as 22233.
• You will have 60 seconds to enter it.
2. From the READY screen, press the key twice, key in 22, and press the green key.
3. When SWIPE ADMIN CARD appears, swipe your POS Admin card.
The ENABLE PSWD? prompt appears.
4. Select YES by pressing the key.
The ENTER NEW 5-10 DIGIT ADMIN PSWD prompt appears.
Note: You have 60 seconds to enter the password.
5. Key in the password you decided on in step 1, and press the green key.
The RE-ENTER NEW ADMIN PASSWORD prompt appears.
6. Key in the password again and press the green key.
The message ADMIN PASSWORD SET UP SUCCESSFULLY appears briefly on the
terminal, followed by the SECURITY menu.
7. To return to the READY screen, press the red key twice.
For instructions on how to change the password after you have set it up or what to do
if the password is locked, refer to the iCT250 Operating Manual in WebHelp format at
moneris.com/support.
SETTING UP YOUR TERMINAL
4. Press the red key twice to return to the READY screen.
Note: To change the default values for the tip and cashback options, or to enable
enhanced tip prompting, refer to the iCT250 Operating Manual in WebHelp format at
moneris.com/support.
Changing printer options
The printer is set up to automatically print the second receipt 10 seconds after it prints
the first receipt.
Note: If you don’t want to wait, simply press the green key to print the second receipt
immediately.
To change this setting:
1. Press the key twice, key in 14, and press the green key.
2. Scroll down to PRINT DELAY, and press the green key.
3. Key in the number of seconds that the printer should wait before automatically
printing the second receipt and press the green key.
Note: If you key in 99, the printer will always wait until the green key is pressed
before printing the second receipt.
4. Press the green key to return to the PRINTER CFG menu.
5. Press the red key twice to return to the READY screen.
Note: Shop for point-of-sale supplies and paper online at shop.moneris.com.
Changing the terminal language
1. Press the key twice, key in 04, and press the green key.
2. Scroll to a language, and press the green key.
3. Press the red key twice to return to the READY screen.

2726 MONERIS® ICT250: REFERENCE GUIDE
Using
Your
Terminal
In this section, we go over everything you need to know
to use your iCT250 terminal, including how to perform
transactions and end-of-day processes.
27
Enabling loyalty and gift cards
Didn’t order a loyalty program and gift cards but would like to find out more? Please call
us at 1-866-319-7450.
1. Press the key twice, key in 310, and press the green key.
2. Press the green key to select ENABLE ERNEX.
3. Press the key to select YES.
4. Press the green key to select INITIALIZATION.
5. Key in the Ernex Terminal ID and press the green key.
6. Wait while the terminal communicates with the Moneris host.
• If CLEAR TERMINAL STORAGE? appears, press the key to select YES.
7. The READY screen appears.
8. Your terminal is ready to process loyalty card and gift card transactions. For
instructions on performing:
• gift card transactions, refer to the Using Your Terminal for Gift: Moneris iCT250 guide.
• loyalty card transactions, refer to the Using Your Terminal for Loyalty: Moneris
iCT250 guide.
Enabling tip entry (gift cards)
1. Press the key twice, key in 310, and press the green key.
2. Scroll down to TIP ENTRY, and press the green key.
3. Press the key to select YES.
4. Press the red key to return to the READY screen.
Note: To change the default values for tip entry, or to enable enhanced tip prompting
for gift cards, refer to the iCT250 Operating Manual in WebHelp format at
moneris.com/support.
USING YOUR TERMINAL

2928
Moneris iCT250
Use this handheld, all-in-one terminal and PINpad to process transactions at the point of
sale (POS).
When prompted, you (and sometimes your customer) will key in information on the
terminal. If your customer is required to key in information, pass the handheld to the
customer. When the customer has finished keying in the information, retrieve the
terminal and complete the transaction.
Terminal keys
1 Function keys
• Move through the menu items on the display.
• Select the option displayed above the key: e.g. if YES displays above the key,
press that key to select YES. If displays above the key, press that key to
scroll up.
• To select an item, scroll through the list until the item is highlighted
(e.g. LOGON vs. LOGON ), and then press the green key.
2 Alphanumeric keys
• Key in numbers, letters and punctuation (with the Admin key).
3 Admin key
• Go to the MAIN MENU from the READY screen.
• Select letters and punctuation (with alphanumeric keys).
4 Red Cancel key
• Cancel a transaction.
• Move back one menu at a time.
5 Yellow Correct key / Paper feed key
• Clear displayed data one character at a time.
• Press key (hold down) to advance the receipt paper in the printer.
6 Green OK key
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
7 Printer
• To advance receipt paper, see label 5 above.
8 Keypad
9 Magnetic stripe reader
10 Chip reader
11 Display screen/Contactless reader (internal)
Note: If the terminal’s back light dims (keys lose their bright glow), press any key.
The keys function even if the back light is dimmed.
7
11 9
82
3
4 5 6
10
1
USING YOUR TERMINALMONERIS® ICT250: REFERENCE GUIDE

3130
If an optional Moneris iPP320 external PINpad is connected to the iCT250 terminal
and your merchant account is configured for it, the customer uses the PINpad to input
transaction information when prompted.
General guidelines for the iPP320 PINpad
• When the CONTINUE ON PINPAD prompt appears on the iCT250 terminal, pass the
iPP320 PINpad to your customer.
• The customer follows the prompts on the PINpad.
• For contactless transactions, the TAP CARD prompt always appears on the PINpad.
• Keep the terminal in front of you to complete the transaction.
• The PINpad displays WELCOME/BONJOUR while in its idle state.
The Moneris iCT250 supports the following card types and formats. These card types
are not mutually exclusive. A single card can include a magnetic stripe, a chip, and
contactless functionality.
Magnetic stripe card
• A card with a magnetic stripe
• The card is swiped on the magnetic stripe reader
Chip card
• A card with a chip
• The card is inserted into the chip reader
Contactless card
• In this guide, the term “contactless card” includes:
• a card with contactless functionality; supported card brands include: Visa
®
,
Mastercard
®
, American Express
®
, Discover
®
, and Interac
®
.
• a mobile device, such as a smartphone, tablet or smartwatch.
• other contactless-enabled items such as a key fob or a mobile tag.
• The card is tapped on the contactless reader.
• All contactless card formats and any related software are the responsibility of the
cardholder (e.g. downloading a digital app from their financial institution).
• Cardholders with a mobile device (e.g. smartphone) are responsible for loading their
card information into their digital wallet.
MONERIS® ICT250: REFERENCE GUIDE
Optional external PINpad Card types
USING YOUR TERMINAL
1
2
3
1 Display screen/Contactless reader (internal)
2 Magnetic stripe reader
3 Chip reader

3332 MONERIS® ICT250: REFERENCE GUIDE
Cardholder verification methods (CVM)
Many transactions require cardholder verification. This means your customer must
provide proof that they are the valid cardholder by performing one of the cardholder
verification methods below. The terminal will prompt your customer (or you) for the
appropriate CVM.
When verification is required, follow these general guidelines:
• for a transaction where a card is swiped, the cardholder signs the merchant copy of
the receipt.
• for a transaction where a card is inserted, the cardholder enters their PIN on the
terminal (or on the external PINpad if applicable). In some cases, the cardholder may
need to sign the merchant copy of the receipt.
• for a transaction where a card is tapped, the cardholder signs the merchant copy of
the receipt.
• for a transaction where a mobile device is tapped, the cardholder enters their passcode
on their mobile device. If the cardholder has already entered their passcode, they will
not be prompted again during the transaction.
Cardholder verification Cardholder verification limit
• This is the maximum dollar amount for performing a tapped credit transaction without
cardholder verification.
• To determine the cardholder verification limit for a card, print a Configuration Report
(see instructions on page 65). Look near the end of the report for the CVM LIMITS
section, then look under each card type for the DOMESTIC CVM LIMIT.
• If the final transaction amount is greater than the limit specified (in the case of Visa,
equal to or greater than) then the cardholder must perform one of the cardholder
verification methods outlined on page 32.
• In most cases, this limit does not apply to:
• Credit transactions where the card is swiped or inserted
• Interac Debit transactions where the card is swiped or inserted
These transactions require cardholder verification regardless of the
transaction amount.
USING YOUR TERMINAL

3534 MONERIS® ICT250: REFERENCE GUIDE
Insert: Chip cards
1. SWIPE OR INSERT CARD or SWIPE/INSERT/TAP
CARD displays on the terminal or external PINpad
if attached.
2. Either you or the customer inserts the card
into the device’s chip reader.
Note: Unless the device prompts otherwise,
do not swipe a chip card even if the card has
a magnetic stripe.
3. The customer may be prompted to key in a PIN.
4. The chip card must remain inserted until the REMOVE CARD prompt displays.
Wave/Tap: Contactless cards
1. SWIPE/INSERT/TAP CARD displays on the terminal
or external PINpad if attached.
2. The customer taps their card over the icon that
appears on the display screen.
Note: The customer does not need to enter a PIN
on the terminal or external PINpad. However,
if the customer is using a mobile device, they may
be directed to enter a passcode on their smartphone
or tablet.
3. Note the following:
• Your merchant account must be configured for contactless functionality.
• Only Purchases, Refunds, and Balance Inquiries can be processed using a
contactless card.
Card entry options
USING YOUR TERMINAL
• The transaction amount must be equal to or less than the maximum Contactless
Transaction Limit set for the card (see below).
• The card must be within 0.5 in. (1.3 cm) of the screen, but it does not have to touch it.
• The card must be tapped or waved by itself (the customer cannot leave the card in
their wallet and wave it in front of the screen).
Contactless Transaction Limit (CTL)
For each card type, there is a limit on the dollar value that can be processed as a
contactless transaction.
• Credit Cards (and some Debit cards): To determine the CTL for a card, print a
Configuration Report (see instructions on page 65). Look near the end of the report for
the CVM LIMITS section, then look under each card type for the DOMESTIC TXN LIMIT.
If this limit shows a value of 9999, then there is no contactless limit.
Note: If a contactless credit card is tapped for an amount that exceeds its maximum
CTL, the terminal or PINpad will display CONTACTLESS TRANSACTION LIMIT EXCEEDED
(see message on page 70).
• Mobile Devices: For Mastercard, look for the MC-M TXN LIMIT. If this limit shows a
value of 9999, then there is no contactless limit for Mastercard on mobile devices.
For all other cards, use the DOMESTIC TXN LIMIT as specified above.
• Interac Flash Cards: The maximum CTL is determined by the card and does not appear
on any report.
Note: If an Interac Flash card is tapped for an amount that exceeds its maximum CTL,
the terminal or PINpad will display TAP FAILED PLEASE INSERT OR SWIPE CARD
(see message on page 72).

3736 MONERIS® ICT250: REFERENCE GUIDE
All instructions in this section begin at the READY screen. To access the READY screen
from any other screen, press the red key repeatedly until the READY screen appears.
General guidelines
1. If the terminal is configured to use Ethernet, ensure that the Ethernet icon
(the top of the terminal display screen) is coloured green.
2. Determine the transaction to be processed (e.g. Purchase or Refund).
3. Establish the means of payment (credit or debit).
4. Enter the card data on the terminal or external PINpad if attached (see pages 34-36).
5. Follow the prompts* (see pages 38-58).
6. Process receipts (see pages 59-61).
*Prompts may vary depending on variables such as terminal setup, merchant setup and
card type.
Note: Some debit cards may display Cashback and/or Account Selection and PIN prompts
after the device has been returned to you; hand the device back to the customer to
respond to these prompts.
Transactions
Swipe: Magnetic stripe cards
1. SWIPE CARD or SWIPE OR INSERT CARD or
SWIPE/INSERT/TAP CARD displays on the terminal
or external PINpad if attached.
2. Swipe the card on the device’s magnetic stripe reader.
Note: If the card has a chip and the terminal
or external PINpad if attached is enabled to
read chip cards, the card must be inserted into the
chip reader.
Manual card entry
If all available card entry methods fail, you may manually enter the card number for
credit cards and some chip debit cards.
1. SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD displays on the
terminal or external PINpad if attached.
2. Key in the card number on the terminal, and press the green key.
3. Key in the card’s expiry date (MMYY) on the terminal, and press the green key.
• If ENTER ADMIN PASSWORD appears, key in your admin password and press the
green key.
• If SWIPE ADMIN CARD appears, swipe your POS Admin card on the terminal.
• If TAKE MANUAL IMPRINT OF CARD AND PRESS OK appears, take a manual imprint
of the card, and press the green key.
USING YOUR TERMINAL