Moneris hispeed 6200 User manual

Need help?
Please contact the Moneris Merchant Service Centre
toll-free at 1-866-319-7450 (open 24 hours a day,
7 days a week).
If you use Merchant Direct, you can also contact us
online. Simply log in to Merchant Direct and use the
Message Centre to send a secure message directly to
the Moneris Merchant Service Centre.
For more information, visit the Moneris HiSpeed 6200
product webpage at moneris.com/6200.
Shop for point-of-sale supplies and paper online at
shopmoneris.com.
Important: You must use the exact power adaptor and
cables provided by Moneris Solutions to work with
the Moneris HiSpeed 6200 terminal and the VIVOPay
5000 contactless reader. Failure to do so may affect the
operability of or cause damage to the equipment.
® Moneris and the Moneris Solutions design are registered trademarks
of Moneris Solutions Corporation. All other marks or registered trademarks
are the marks or registered trademarks of their respective owners.
© 2010 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any
form or by any means, electronic, mechanical, including photocopying,
be reproduced or transmitted without the authorized consent of
Moneris Solutions.
For informational purposes only. Neither Moneris Solutions Corporation
(“Moneris”) nor any of its afliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any
of the information contained in this guide. Neither Moneris or any of
its afliates nor any of our or their respective licensors, licensees, service
providers or suppliers warrant or make any representation regarding the
use or the results of the use of the information, content and materials
contained in this guide in terms of their correctness, accuracy, reliability
or otherwise.
Your credit and/or debit card processing is separately governed by the
Terms and Conditions of your Moneris VISA Merchant Agreement, your
Moneris MasterCard Merchant Agreement and/or your Moneris Debit
Card and Terminal Agreement (collectively the “Merchant Agreements”),
as applicable with Moneris. It is the merchant’s responsibility to ensure
that proper card processing procedures are followed at all times. Please
refer to your Merchant manuals and the Terms and Conditions of your
Merchant Agreement(s) for details. The Moneris Merchant Operating
Manual is available for free download at moneris.com/en/Support/
Downloads/MerchantManuals.aspx.
62-UYT-E (07/10)
Using
your
Terminal
Moneris® HiSpeed 6200

2
Record your Moneris merchant number here:
Need help?
Call 1-866-319-7450
1
Moneris HiSpeed 6200 .......................... 2
Optional devices ................................ 4
Card entry options .............................. 6
Transactions .................................... 8
Receipts ........................................ 14
Reporting ....................................... 16
Administrative transactions ..................... 19
End-of-day process .............................. 20
Troubleshooting ................................ 22
Contents

2
Record your Moneris merchant number here:
Need help?
Call 1-866-319-7450
1
Moneris HiSpeed 6200 .......................... 2
Optional devices ................................ 4
Card entry options .............................. 6
Transactions .................................... 8
Receipts ........................................ 14
Reporting ....................................... 16
Administrative transactions ..................... 19
End-of-day process .............................. 20
Troubleshooting ................................ 22
Contents

2
Moneris HiSpeed 6200
Use this handheld, all-in-one terminal and PINpad to
process transactions at the point of sale (POS). When
prompted, you (and sometimes your customer) will
key in information on the terminal. If your customer
is required to key in information, you will pass the
handheld back and forth.
5
8
9
10
11
1
6
2
3
47
3
Terminal keys
1 F1, F2, F3
• Move through the items on the display.
• Select the option displayed above the key: e.g.
if YES displays above F1, press F1 to select YES.
If displays above F3, press F3 to scroll up.
• To select an item, scroll through the list until the
item is highlighted (e.g. LOGON vs. LOGON), and
then press OK.
2 Alpha-numeric keys
• Key in numbers, letters and punctuation
(with the Admin key).
3 Paper feed
• Advance the receipt paper in the printer.
4 Admin
• Go to the MAIN MENU from the READY screen.
• Select letters and punctuation.
5 Can/Ann
• Cancel a transaction.
• Move back one screen at a time.
6 CORR
• Clear displayed data one character at a time.
7 OK/Enter/Entree
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
8 Printer
9 Keypad
10 Magnetic stripe reader
11 Chip reader
Note: If the backlight goes off (the display and buttons
lose their green glow), press any key. The keys continue to
function even when the backlight is off.

2
Moneris HiSpeed 6200
Use this handheld, all-in-one terminal and PINpad to
process transactions at the point of sale (POS). When
prompted, you (and sometimes your customer) will
key in information on the terminal. If your customer
is required to key in information, you will pass the
handheld back and forth.
5
8
9
10
11
1
6
2
3
47
3
Terminal keys
1 F1, F2, F3
• Move through the items on the display.
• Select the option displayed above the key: e.g.
if YES displays above F1, press F1 to select YES.
If displays above F3, press F3 to scroll up.
• To select an item, scroll through the list until the
item is highlighted (e.g. LOGON vs. LOGON), and
then press OK.
2 Alpha-numeric keys
• Key in numbers, letters and punctuation
(with the Admin key).
3 Paper feed
• Advance the receipt paper in the printer.
4 Admin
• Go to the MAIN MENU from the READY screen.
• Select letters and punctuation.
5 Can/Ann
• Cancel a transaction.
• Move back one screen at a time.
6 CORR
• Clear displayed data one character at a time.
7 OK/Enter/Entree
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
8 Printer
9 Keypad
10 Magnetic stripe reader
11 Chip reader
Note: If the backlight goes off (the display and buttons
lose their green glow), press any key. The keys continue to
function even when the backlight is off.

4
Moneris 7800 PINpad
If an optional Moneris 7800 external PINpad is
connected to the 6200 terminal and your merchant
account is congured for it, you must pass this
PINpad to your customer when the “CONTINUE ON
PINPAD” prompt appears on the 6200. Keep the 6200
in front of you to complete the transaction.
Note: The PINpad displays WELCOME/BONJOUR while in
its idle state.
Optional devices
Magnetic
stripe reader
Chip reader
5
VIVOPay 5000 Contactless Reader
If an optional VIVOPay 5000 contactless reader is
connected to the 6200 terminal and your merchant
account is congured for it, contactless cards can
be tapped on the reader for Purchases and Refunds.
However, the amount of the transaction must be
equal to or less than the maximum Contactless Dollar
Value (CDV) (see Transaction $ Limits on the Cong
Report on page 15).
Note: The reader displays WELCOME/BONJOUR while in
its idle state.

4
Moneris 7800 PINpad
If an optional Moneris 7800 external PINpad is
connected to the 6200 terminal and your merchant
account is congured for it, you must pass this
PINpad to your customer when the “CONTINUE ON
PINPAD” prompt appears on the 6200. Keep the 6200
in front of you to complete the transaction.
Note: The PINpad displays WELCOME/BONJOUR while in
its idle state.
Optional devices
Magnetic
stripe reader
Chip reader
5
VIVOPay 5000 Contactless Reader
If an optional VIVOPay 5000 contactless reader is
connected to the 6200 terminal and your merchant
account is congured for it, contactless cards can
be tapped on the reader for Purchases and Refunds.
However, the amount of the transaction must be
equal to or less than the maximum Contactless Dollar
Value (CDV) (see Transaction $ Limits on the Cong
Report on page 15).
Note: The reader displays WELCOME/BONJOUR while in
its idle state.

6
Card entry options
Insert: Chip cards
1. “SWIPE OR INSERT CARD” displays on the terminal
or PINpad.
2. Either you or the
customer inserts the
card into that device’s
chip reader.
Note: Unless the device
prompts otherwise, do
not swipe a chip card
even if the card has a
magnetic stripe.
3. The customer may
be prompted to key
in a PIN.
4. The chip card must remain inserted until the
“REMOVE CARD” prompt displays.
Swipe: Magnetic stripe cards
1. “SWIPE CARD” or “SWIPE OR INSERT CARD”
displays on the terminal or PINpad.
2. Swipe the card on that device’s magnetic
stripe reader.
Note: If the card has
a chip and the terminal
is enabled to read chip
cards, the card must
be inserted into the
chip reader.
7
Wave/Tap: Contactless cards
Note: The transaction amount
must be equal to or less than
the maximum Contactless
Dollar Value (CDV).
1. “$##.## TAP CARD”
displays on the contactless
reader.
2. The customer taps their
card on that device.
Maximum Contactless Dollar Value (CDV)
To determine the maximum CDV for a card, print a
Conguration report (see page 18). The DOMESTIC TXN
LIMIT can be found near the end of the report in the
CVM LIMITS section under the card type (see
Transaction $ Limits on the Cong Report on page 15).
Important:
• The card must have the MasterCard PayPass®
or the Visa payWave™ label on it.
• The card must be within 0.5 in. (1.1 cm) of the
reader, but it does not have to touch it.
• The card must be tapped or waved by itself (the
customer cannot leave the card in their wallet
and wave it in front of the reader).
• If the card does not work and it is a chip card,
insert it into the chip reader. If that doesn’t work,
swipe the card.
Manual entry
If all available card entry methods fail, you may
manually enter the card number for credit cards and
some debit cards. When “SWIPE CARD” or “SWIPE OR
INSERT CARD” displays, simply key in the card number
on the terminal, and press OK.

6
Card entry options
Insert: Chip cards
1. “SWIPE OR INSERT CARD” displays on the terminal
or PINpad.
2. Either you or the
customer inserts the
card into that device’s
chip reader.
Note: Unless the device
prompts otherwise, do
not swipe a chip card
even if the card has a
magnetic stripe.
3. The customer may
be prompted to key
in a PIN.
4. The chip card must remain inserted until the
“REMOVE CARD” prompt displays.
Swipe: Magnetic stripe cards
1. “SWIPE CARD” or “SWIPE OR INSERT CARD”
displays on the terminal or PINpad.
2. Swipe the card on that device’s magnetic
stripe reader.
Note: If the card has
a chip and the terminal
is enabled to read chip
cards, the card must
be inserted into the
chip reader.
7
Wave/Tap: Contactless cards
Note: The transaction amount
must be equal to or less than
the maximum Contactless
Dollar Value (CDV).
1. “$##.## TAP CARD”
displays on the contactless
reader.
2. The customer taps their
card on that device.
Maximum Contactless Dollar Value (CDV)
To determine the maximum CDV for a card, print a
Conguration report (see page 18). The DOMESTIC TXN
LIMIT can be found near the end of the report in the
CVM LIMITS section under the card type (see
Transaction $ Limits on the Cong Report on page 15).
Important:
• The card must have the MasterCard PayPass®
or the Visa payWave™ label on it.
• The card must be within 0.5 in. (1.1 cm) of the
reader, but it does not have to touch it.
• The card must be tapped or waved by itself (the
customer cannot leave the card in their wallet
and wave it in front of the reader).
• If the card does not work and it is a chip card,
insert it into the chip reader. If that doesn’t work,
swipe the card.
Manual entry
If all available card entry methods fail, you may
manually enter the card number for credit cards and
some debit cards. When “SWIPE CARD” or “SWIPE OR
INSERT CARD” displays, simply key in the card number
on the terminal, and press OK.

8
Performing transactions
All instructions in this guide begin at the READY
screen. To access the READY screen from any other
screen, press the Can/Ann key repeatedly until the
READY screen appears.
Guidelines for nancial transactions
1. Determine the transaction to be processed (e.g.
Purchase or Refund).
2. Establish the means of payment (credit or debit).
3. Enter the card data on the POS device (see pages 6
and 7).
4. Follow the terminal prompts* (see pages 9–13).
5. Process receipts (see page 14).
*Prompts may vary depending on variables such as terminal setup,
merchant setup and card type.
Note: Some debit cards may display Cashback and/or
Account Selection and PIN prompts after the terminal
has been returned to you; hand the terminal back to the
customer to respond to these prompts.
Admin code shortcuts
To bypass scrolling through menus to select a
transaction, use the Admin codes to jump directly to
a transaction. Admin codes can be found in this guide
in square brackets beside the transaction name
(e.g. Logon [02] means the Admin code for logging
on is 02).
To use an Admin code:
1. Press Admin until “ENTER ADMIN CODE” appears.
2. Key in the Admin code, and press OK. The
transaction appears.
To print a list of all Admin codes:
1. Press Admin until “ENTER ADMIN CODE” appears.
2. Key in 40, and press OK. The list prints.
Transactions
9
Financial transactions
Purchase [100]
Credit or debit purchase of goods or services.
1. If PURCHASE is the default key in a Purchase
amount, and press OK. (If PURCHASE is not the
default, press Admin, select TRANSACTIONS, and
then select PURCHASE.)
2. Follow the prompts, but note:
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).
3. Process receipts (see page 14).
Pre-Authorization [102]
Authorization if the nal Purchase amount is
unknown (e.g. hotel or car rental).
1. If PRE-AUTH is the default key in a Pre-Auth
amount, and press OK. (If PRE-AUTH is not the
default, press Admin, select TRANSACTIONS, and
then select PRE-AUTH.)
2. Follow the prompts, but note:
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).
3. Process receipts (see page 14).
Note: When the nal Purchase amount is known, you
must perform an Advice for the nal amount using
the same card number (see page 10).

8
Performing transactions
All instructions in this guide begin at the READY
screen. To access the READY screen from any other
screen, press the Can/Ann key repeatedly until the
READY screen appears.
Guidelines for nancial transactions
1. Determine the transaction to be processed (e.g.
Purchase or Refund).
2. Establish the means of payment (credit or debit).
3. Enter the card data on the POS device (see pages 6
and 7).
4. Follow the terminal prompts* (see pages 9–13).
5. Process receipts (see page 14).
*Prompts may vary depending on variables such as terminal setup,
merchant setup and card type.
Note: Some debit cards may display Cashback and/or
Account Selection and PIN prompts after the terminal
has been returned to you; hand the terminal back to the
customer to respond to these prompts.
Admin code shortcuts
To bypass scrolling through menus to select a
transaction, use the Admin codes to jump directly to
a transaction. Admin codes can be found in this guide
in square brackets beside the transaction name
(e.g. Logon [02] means the Admin code for logging
on is 02).
To use an Admin code:
1. Press Admin until “ENTER ADMIN CODE” appears.
2. Key in the Admin code, and press OK. The
transaction appears.
To print a list of all Admin codes:
1. Press Admin until “ENTER ADMIN CODE” appears.
2. Key in 40, and press OK. The list prints.
Transactions
9
Financial transactions
Purchase [100]
Credit or debit purchase of goods or services.
1. If PURCHASE is the default key in a Purchase
amount, and press OK. (If PURCHASE is not the
default, press Admin, select TRANSACTIONS, and
then select PURCHASE.)
2. Follow the prompts, but note:
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).
3. Process receipts (see page 14).
Pre-Authorization [102]
Authorization if the nal Purchase amount is
unknown (e.g. hotel or car rental).
1. If PRE-AUTH is the default key in a Pre-Auth
amount, and press OK. (If PRE-AUTH is not the
default, press Admin, select TRANSACTIONS, and
then select PRE-AUTH.)
2. Follow the prompts, but note:
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).
3. Process receipts (see page 14).
Note: When the nal Purchase amount is known, you
must perform an Advice for the nal amount using
the same card number (see page 10).

10
Refund [101]
VOID–Purchase [106]
VOID–Refund [107]
A Refund credits a customer’s account. A Void cancels
the original Purchase or Refund.
Note: Credit card Voids must be processed in the same
batch as the original transaction.
1. Press Admin, select TRANSACTIONS, and then select
the transaction (REFUND or VOID-PURCHASE or
VOID-REFUND).
2. Follow the prompts, but note:
• When “ENTER ORIGINAL AUTHORIZATION #”
appears, key in the six-digit Auth# found on the
original receipt, and press OK (see Original Receipt
on page 14).
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).
3. Process receipts (see page 14).
Advice [103]
Force Post [103]
An Advice transaction completes a Pre-Auth. A Force
Post transaction completes a voice-authorized purchase.
Note: The Advice transaction must be processed on the
same terminal as the original Pre-Auth.
1. Press Admin, select TRANSACTIONS, and then select
P-A ADVICE.
2. When “FIND ORIGINAL TRANSACTION?” appears,
press F1 (YES) for Advice or press F3 (NO) for
Force Post.
3. Follow the prompts, but note:
• If “ENTER ORIGINAL AUTHORIZATION #” appears,
key in the (voice) Auth # written on your paper
sales draft.
• If “ENTER ORIGINAL SEQUENCE NUMBER” appears,
key in the six-digit # (part of the Receipt number)
found on the Pre-Auth receipt, and press OK
(see Pre-Auth Receipt on page 14).
• If “ENTER AMOUNT” appears, key in the amount
written on the Total line (sum of the printed Pre-
Auth amount plus any written Tip amount), and
11
press OK (see Pre-Auth Receipt on page 14).
• If “ENTER ORIGINAL AMOUNT” appears, key in the
printed Pre-Auth amount found on the receipt, and
press OK. When “ENTER TIP AMOUNT” appears, key
in the amount written on the Tip line, and press OK
(see Pre-Auth Receipt on page 14).
• If “FIND ORIGINAL TRANSACTION” appears, press
F1 (YES) to process another Advice, or press F3
(NO) and then press Can/Ann to return to the
READY screen.
Advice List [109]
Completes a Pre-Auth from a list.
Note: The Advice List (P-A ADV LIST) will only appear if Tip
Reporting is enabled. The Advice must be processed on the
same terminal as the original Pre-Auth.
1. Press Admin, select TRANSACTIONS, and then
select P-A ADV LIST.
2. Follow the prompts, but note:
• To narrow your search criteria, key in the data
as prompted when “ENTER CLERK ID,” “ENTER
AMOUNT,” “DATE” and “BATCH NUMBER” appear;
otherwise, simply press OK at each of these
prompts.
• When “ENTER ORIGINAL AMOUNT” appears, key
in the Pre-Auth amount printed on the Pre-Auth
receipt, and press OK (see Pre-Auth Receipt on
page 14).
• When “ENTER TIP AMOUNT” appears, key in the
amount written on the Tip line, and press OK
(see Pre-Auth Receipt on page 14).
• If the Pre-Auth is completed, the terminal
returns to the Pre-Auth list screen. Press Can/Ann
repeatedly to return to the READY screen.
Cheque Authorization [105]
1. Press Admin, select TRANSACTIONS, and select
CHEQUE AUTH.
2. Follow the prompts, but note:
• ID types, province and state codes are provided by
the authorization service.
• Write the approved # on the cheque.
• Receipts are not printed.

10
Refund [101]
VOID–Purchase [106]
VOID–Refund [107]
A Refund credits a customer’s account. A Void cancels
the original Purchase or Refund.
Note: Credit card Voids must be processed in the same
batch as the original transaction.
1. Press Admin, select TRANSACTIONS, and then select
the transaction (REFUND or VOID-PURCHASE or
VOID-REFUND).
2. Follow the prompts, but note:
• When “ENTER ORIGINAL AUTHORIZATION #”
appears, key in the six-digit Auth# found on the
original receipt, and press OK (see Original Receipt
on page 14).
• If “CUSTOMER PRESS OK TO CONTINUE” appears,
pass the terminal to the customer (see page 12).
• If “CONTINUE ON PINPAD” appears, pass the
PINpad to the customer (see page 12).
3. Process receipts (see page 14).
Advice [103]
Force Post [103]
An Advice transaction completes a Pre-Auth. A Force
Post transaction completes a voice-authorized purchase.
Note: The Advice transaction must be processed on the
same terminal as the original Pre-Auth.
1. Press Admin, select TRANSACTIONS, and then select
P-A ADVICE.
2. When “FIND ORIGINAL TRANSACTION?” appears,
press F1 (YES) for Advice or press F3 (NO) for
Force Post.
3. Follow the prompts, but note:
• If “ENTER ORIGINAL AUTHORIZATION #” appears,
key in the (voice) Auth # written on your paper
sales draft.
• If “ENTER ORIGINAL SEQUENCE NUMBER” appears,
key in the six-digit # (part of the Receipt number)
found on the Pre-Auth receipt, and press OK
(see Pre-Auth Receipt on page 14).
• If “ENTER AMOUNT” appears, key in the amount
written on the Total line (sum of the printed Pre-
Auth amount plus any written Tip amount), and
11
press OK (see Pre-Auth Receipt on page 14).
• If “ENTER ORIGINAL AMOUNT” appears, key in the
printed Pre-Auth amount found on the receipt, and
press OK. When “ENTER TIP AMOUNT” appears, key
in the amount written on the Tip line, and press OK
(see Pre-Auth Receipt on page 14).
• If “FIND ORIGINAL TRANSACTION” appears, press
F1 (YES) to process another Advice, or press F3
(NO) and then press Can/Ann to return to the
READY screen.
Advice List [109]
Completes a Pre-Auth from a list.
Note: The Advice List (P-A ADV LIST) will only appear if Tip
Reporting is enabled. The Advice must be processed on the
same terminal as the original Pre-Auth.
1. Press Admin, select TRANSACTIONS, and then
select P-A ADV LIST.
2. Follow the prompts, but note:
• To narrow your search criteria, key in the data
as prompted when “ENTER CLERK ID,” “ENTER
AMOUNT,” “DATE” and “BATCH NUMBER” appear;
otherwise, simply press OK at each of these
prompts.
• When “ENTER ORIGINAL AMOUNT” appears, key
in the Pre-Auth amount printed on the Pre-Auth
receipt, and press OK (see Pre-Auth Receipt on
page 14).
• When “ENTER TIP AMOUNT” appears, key in the
amount written on the Tip line, and press OK
(see Pre-Auth Receipt on page 14).
• If the Pre-Auth is completed, the terminal
returns to the Pre-Auth list screen. Press Can/Ann
repeatedly to return to the READY screen.
Cheque Authorization [105]
1. Press Admin, select TRANSACTIONS, and select
CHEQUE AUTH.
2. Follow the prompts, but note:
• ID types, province and state codes are provided by
the authorization service.
• Write the approved # on the cheque.
• Receipts are not printed.

12
Customer prompts
This table lists the prompts your customers might see
during a POS transaction, along with the actions to
take for each one.
Customer prompt Customer action
SELECT LANGUAGE Presses F1 or CHQ (ENGLISH)
or presses F3 or ALPHA
(FRANCAIS).
SELECT
<Application name>
Presses F1 or CHQ (YES) to select
the displayed application
or presses F3 or ALPHA (NO) to
view the next application on
the card.
<Application name>-OK? Presses F1 or CHQ (YES) to
conrm that they wish to use
the displayed application.
CASH BACK? For YES: Presses F1 or CHQ.
For NO: Presses F3 or ALPHA.
SELECT CASH BACK
$AA $BB $CC
Selects a displayed amount.
On terminal: Presses F1 or F2
or F3.
On PINpad: Presses CHQ or
SAV/EP or ALPHA.
SELECT CASH BACK
$AA $BB OTHER
Keys in another amount.
On terminal: Presses F3, keys in
an amount, then presses OK.
On PINpad: Presses ALPHA, keys
in an amount, then presses OK.
SELECT ACCOUNT For chequing account: Presses F1
or CHQ.
For savings account: Presses F3
or SAV/EP.
ENTER PIN & OK Keys in their PIN (Personal
Identication Number) and
presses OK.
RETURN TO CLERK Returns the terminal to you.
APPROVED Returns the PINpad to you.
13
REMOVE CARD Removes their chip card from
the reader.
Note: Customer should not
remove the chip card until
“REMOVE CARD” appears on the
terminal or PINpad.
Tip Entry on 6200 terminal
TIP?
AA% OTHER
To select the preset %: Presses F1.
To enter a different amount,
including no Tip: presses F3.
ENTER TIP
% $
Presses F1 (%) or F3 ($).
ENTER TIP PERCENTAGE
or
ENTER TIP AMOUNT
Keys in a percentage or dollar
amount (or nothing at all), then
presses OK.
Tip Entry - On 7800 PINpad
TIP AMOUNT
AA% OTHER
To select the preset %: Presses
CHQ.
To enter a different amount,
including no Tip: Presses ALPHA.
TIP AMOUNT
% $
Presses CHQ (%) or ALPHA ($).
TIP AMOUNT Keys in a percentage or dollar
amount (or nothing at all), then
presses OK.

12
Customer prompts
This table lists the prompts your customers might see
during a POS transaction, along with the actions to
take for each one.
Customer prompt Customer action
SELECT LANGUAGE Presses F1 or CHQ (ENGLISH)
or presses F3 or ALPHA
(FRANCAIS).
SELECT
<Application name>
Presses F1 or CHQ (YES) to select
the displayed application
or presses F3 or ALPHA (NO) to
view the next application on
the card.
<Application name>-OK? Presses F1 or CHQ (YES) to
conrm that they wish to use
the displayed application.
CASH BACK? For YES: Presses F1 or CHQ.
For NO: Presses F3 or ALPHA.
SELECT CASH BACK
$AA $BB $CC
Selects a displayed amount.
On terminal: Presses F1 or F2
or F3.
On PINpad: Presses CHQ or
SAV/EP or ALPHA.
SELECT CASH BACK
$AA $BB OTHER
Keys in another amount.
On terminal: Presses F3, keys in
an amount, then presses OK.
On PINpad: Presses ALPHA, keys
in an amount, then presses OK.
SELECT ACCOUNT For chequing account: Presses F1
or CHQ.
For savings account: Presses F3
or SAV/EP.
ENTER PIN & OK Keys in their PIN (Personal
Identication Number) and
presses OK.
RETURN TO CLERK Returns the terminal to you.
APPROVED Returns the PINpad to you.
13
REMOVE CARD Removes their chip card from
the reader.
Note: Customer should not
remove the chip card until
“REMOVE CARD” appears on the
terminal or PINpad.
Tip Entry on 6200 terminal
TIP?
AA% OTHER
To select the preset %: Presses F1.
To enter a different amount,
including no Tip: presses F3.
ENTER TIP
% $
Presses F1 (%) or F3 ($).
ENTER TIP PERCENTAGE
or
ENTER TIP AMOUNT
Keys in a percentage or dollar
amount (or nothing at all), then
presses OK.
Tip Entry - On 7800 PINpad
TIP AMOUNT
AA% OTHER
To select the preset %: Presses
CHQ.
To enter a different amount,
including no Tip: Presses ALPHA.
TIP AMOUNT
% $
Presses CHQ (%) or ALPHA ($).
TIP AMOUNT Keys in a percentage or dollar
amount (or nothing at all), then
presses OK.

14
Signing credit card receipts
Merchant copy
Always retain this copy for your records, but note that
if a Cardholder Signature line is printed, you must
obtain the customer’s signature.
• If VERIFIED BY PIN is printed, do not obtain a
signature.
• If NO SIGNATURE REQUIRED is printed, do not
obtain a signature.
Cardholder copy
Give this copy to the customer, but note:
• If a Merchant Signature line is printed, sign this copy.
Reprint Last Customer Receipt or Last Report [29]
Prints a duplicate of the last printout.
1. Press Admin, select ADMIN, and select REPRINT.
The receipt or report prints.
Reprint Merchant Receipt [66]
Prints a duplicate of the Merchant Copy of the receipt.
1. Press Admin, select REPORTS, and select TRANS
INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card to print the unmasked Card number
on the duplicate receipt.
Six-digit Sequence #
for Advices
Six-digit Auth#
for Refunds
and Voids
Pre-Auth Receipt
Original Receipt
Receipts
15
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
2. Identify the transaction (follow the prompts).
• When “PRINT OR DISPLAY?” appears, press F3
(DISPLAY), scroll to the transaction, and press OK.
Then press F3 (REPRINT). The receipt prints.
Signatureless transactions
A customer signature is not required for swiped
or tapped Purchase transactions if the total is at
or below a maximum Signatureless Dollar Value
(SDV). The terminal may be congured to print just
a Merchant Copy and/or a Cardholder Copy or no
receipts at all. If a receipt is printed, the statement
“NO SIGNATURE REQUIRED” appears on the receipt.
Maximum Signatureless Dollar Values (SDV)
To determine the maximum SDV for a card, print a
conguration report (see page 18). The CVM LIMITS
section can be found near the end of the report (see
Transaction $ Limits on the Cong Report below).
Transaction $ Limits on the Cong Report
* Purchase, including tax, must be equal to or less than the $ value.
** Purchase, including tax, must be less than the $ value.
max. SDV card swiped*
card tapped*
card tapped*
max. CDV
max. SDV card swiped*
card tapped**
card tapped*
max. CDV

14
Signing credit card receipts
Merchant copy
Always retain this copy for your records, but note that
if a Cardholder Signature line is printed, you must
obtain the customer’s signature.
• If VERIFIED BY PIN is printed, do not obtain a
signature.
• If NO SIGNATURE REQUIRED is printed, do not
obtain a signature.
Cardholder copy
Give this copy to the customer, but note:
• If a Merchant Signature line is printed, sign this copy.
Reprint Last Customer Receipt or Last Report [29]
Prints a duplicate of the last printout.
1. Press Admin, select ADMIN, and select REPRINT.
The receipt or report prints.
Reprint Merchant Receipt [66]
Prints a duplicate of the Merchant Copy of the receipt.
1. Press Admin, select REPORTS, and select TRANS
INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card to print the unmasked Card number
on the duplicate receipt.
Six-digit Sequence #
for Advices
Six-digit Auth#
for Refunds
and Voids
Pre-Auth Receipt
Original Receipt
Receipts
15
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
2. Identify the transaction (follow the prompts).
• When “PRINT OR DISPLAY?” appears, press F3
(DISPLAY), scroll to the transaction, and press OK.
Then press F3 (REPRINT). The receipt prints.
Signatureless transactions
A customer signature is not required for swiped
or tapped Purchase transactions if the total is at
or below a maximum Signatureless Dollar Value
(SDV). The terminal may be congured to print just
a Merchant Copy and/or a Cardholder Copy or no
receipts at all. If a receipt is printed, the statement
“NO SIGNATURE REQUIRED” appears on the receipt.
Maximum Signatureless Dollar Values (SDV)
To determine the maximum SDV for a card, print a
conguration report (see page 18). The CVM LIMITS
section can be found near the end of the report (see
Transaction $ Limits on the Cong Report below).
Transaction $ Limits on the Cong Report
* Purchase, including tax, must be equal to or less than the $ value.
** Purchase, including tax, must be less than the $ value.
max. SDV card swiped*
card tapped*
card tapped*
max. CDV
max. SDV card swiped*
card tapped**
card tapped*
max. CDV

16
Masking on reports
Card numbers print unmasked (in full) on reports
only if you swipe your POS Admin card at the “SWIPE
ADMIN CARD” prompt. Or simply press OK at this
prompt to print masked numbers on reports.
Clerk Subtotals Report [82]
Prints transactions by Clerk ID for one, a group, or all
clerks. Transactions are grouped by type and itemized
under card type. Grand total amount(s) also appear
for each Clerk ID.
Note: Clerk Subtotalling must be enabled.
1. Press Admin, select REPORTS, and select CLERK INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
2. Select the number of clerks to include in the report:
• For one clerk, press F1 (SINGLE). When “ENTER
CLERK ID” appears, key in a Clerk ID and press OK.
• For a specic group of clerks, press F3 (MULTIPLE)
then select GROUP. When “ENTER GROUP ID TO
BE PROCESSED” appears, key in the Group ID and
press OK, then select PROCESS LIST.
• For all clerks, press F3 (MULTIPLE) then select
ALL CLERKS.
The terminal prints the report and returns to the
READY screen.
Current Batch Totals Report [99]
Prints a report listing transactions by card type for
the current batch (terminal) without closing the
batch. Grand totals by transaction type are also
included in the report.
1. Press Admin, select REPORTS, then select
CLOSE BATCH.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
“CLOSE BATCH” appears, and then the report prints.
2. When “CLOSE BATCH?” appears, press F3 (NO) to
nish printing without closing the batch.
Reporting
17
The terminal nishes printing the report and returns
to the READY screen.
Merchant Subtotals Report [95]
Prints a list of transaction type totals by card
type for the current batch from the Moneris Host.
Grand totals by transaction type are also included.
1. Press Admin, select REPORTS, and select MERCH
SUBTOTAL.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
The terminal prints the report and returns to the
READY screen.
Pre-Auth List [62]
Prints a list of Pre-Auths, and identies open Pre-
Auths that need to be deleted.
1. Press Admin, select REPORTS, then select PRE-AUTH LIST.
2. When “SWIPE ADMIN CARD” appears, swipe your
POS Admin card to print unmasked card numbers.
Otherwise, simply press OK to mask the numbers.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
3. Select OPEN or CLOSED (for completed Pre-Auths) or
BOTH (for both types). “PRINT DATE OR BATCH?” appears.
4 To print the report by date, press F1. To print the
report by batch, press F3.
5. To print the current date or batch, press OK. To
select a specic date or batch, key in a date or batch
number, and press OK.
The terminal prints the report and returns to the
READY screen.
Tip Totals Report [96]
Prints a summary of Tip amounts entered on the
terminal for transactions in a specied batch or a
specied date range.
Note: If Clerk Subtotalling is enabled, Tip amounts are
summarized by Clerk ID.

16
Masking on reports
Card numbers print unmasked (in full) on reports
only if you swipe your POS Admin card at the “SWIPE
ADMIN CARD” prompt. Or simply press OK at this
prompt to print masked numbers on reports.
Clerk Subtotals Report [82]
Prints transactions by Clerk ID for one, a group, or all
clerks. Transactions are grouped by type and itemized
under card type. Grand total amount(s) also appear
for each Clerk ID.
Note: Clerk Subtotalling must be enabled.
1. Press Admin, select REPORTS, and select CLERK INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
2. Select the number of clerks to include in the report:
• For one clerk, press F1 (SINGLE). When “ENTER
CLERK ID” appears, key in a Clerk ID and press OK.
• For a specic group of clerks, press F3 (MULTIPLE)
then select GROUP. When “ENTER GROUP ID TO
BE PROCESSED” appears, key in the Group ID and
press OK, then select PROCESS LIST.
• For all clerks, press F3 (MULTIPLE) then select
ALL CLERKS.
The terminal prints the report and returns to the
READY screen.
Current Batch Totals Report [99]
Prints a report listing transactions by card type for
the current batch (terminal) without closing the
batch. Grand totals by transaction type are also
included in the report.
1. Press Admin, select REPORTS, then select
CLOSE BATCH.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
“CLOSE BATCH” appears, and then the report prints.
2. When “CLOSE BATCH?” appears, press F3 (NO) to
nish printing without closing the batch.
Reporting
17
The terminal nishes printing the report and returns
to the READY screen.
Merchant Subtotals Report [95]
Prints a list of transaction type totals by card
type for the current batch from the Moneris Host.
Grand totals by transaction type are also included.
1. Press Admin, select REPORTS, and select MERCH
SUBTOTAL.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
The terminal prints the report and returns to the
READY screen.
Pre-Auth List [62]
Prints a list of Pre-Auths, and identies open Pre-
Auths that need to be deleted.
1. Press Admin, select REPORTS, then select PRE-AUTH LIST.
2. When “SWIPE ADMIN CARD” appears, swipe your
POS Admin card to print unmasked card numbers.
Otherwise, simply press OK to mask the numbers.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press OK.
3. Select OPEN or CLOSED (for completed Pre-Auths) or
BOTH (for both types). “PRINT DATE OR BATCH?” appears.
4 To print the report by date, press F1. To print the
report by batch, press F3.
5. To print the current date or batch, press OK. To
select a specic date or batch, key in a date or batch
number, and press OK.
The terminal prints the report and returns to the
READY screen.
Tip Totals Report [96]
Prints a summary of Tip amounts entered on the
terminal for transactions in a specied batch or a
specied date range.
Note: If Clerk Subtotalling is enabled, Tip amounts are
summarized by Clerk ID.

18
1. Press Admin, select REPORTS, then select TIP TOTALS.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in a Clerk ID to
print the Tip total for a specic clerk; otherwise,
press OK to print Tip totals for all clerks.
“PRINT DATE OR BATCH?” appears.
2. For totals by date, press F1; for totals by batch,
press F3.
• If F1 (PRINT DATE) is selected:
(a) When “START DATE” appears, key in the start
date (YYMMDD), and press OK.
(b) When “START TIME” appears, key in the start
time (HHMM, 24-hour clock), and press OK.
(c) When “END DATE” appears, key in the end date,
and press OK.
(d) When “END TIME” appears, key in the end time,
and press OK.
• If F3 (BATCH) is selected, key in the batch number,
and press OK.
The terminal prints the report and returns to the
READY screen.
Conguration Report [16]
This report lists the terminal parameters and their values.
1. From the READY screen, press Admin twice, key in
16, and press OK.
2. When “PRINT TRAILER MESSAGES?” appears, press F3
(NO). The report prints.
19
Logon [02]
If “PLEASE LOGON” appears, you are required to log on.
1. Press Admin, select ADMIN, then select LOGON.
If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
The READY screen appears within 60 seconds.
Logoff [03]
To ensure that unauthorized transactions cannot be
processed, your terminal should be logged off at the
end of the business day.
1. Press Admin, select ADMIN, then select LOGOFF.
The “PLEASE LOGON” prompt appears within
60 seconds.
Re-Initialization [01]
The Moneris Merchant Service Centre may ask you to
re-initialize your terminal if changes have been made
to it or your merchant account.
1. Press Admin, select CONFIGURATION, then select
INITIALIZATION.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
“RETAIN CURRENT MERCH SETTINGS?” appears.
2. Press F1 (YES) to keep all parameters set as they are.
3. When “CLEAR TERMINAL STORAGE?” appears, press
F3 (NO) to keep all stored transactions. The “PLEASE
LOGON” prompt appears.
Administrative
transactions