Ingenico Move 5000 User manual

Move/5000
Telium TETRA

Page 2
Move/
5000
User Guide
Copyright© 2019 Ingenico
Table of contents
Table of contents .......................................................................................................2
Introduction................................................................................................................6
Contents of box .........................................................................................................6
Overview of Move/5000.............................................................................................7
Keyboard details and functionality.............................................................................8
Switching ON / OFF terminal.....................................................................................8
Terminal Setup ..........................................................................................................9
Location of the Move/5000 ....................................................................................9
Operating Condition...............................................................................................9
Battery Charging Conditions .................................................................................9
Storage Conditions ................................................................................................9
Terminal Connections..........................................................................................10
µUSB ...................................................................................................................10
µSD Memory Card...............................................................................................10
Opening the back cover.......................................................................................11
SAMs & SIMs ......................................................................................................11
Battery .....................................................................................................................12
Main Characteristics ............................................................................................12
Installing the battery ............................................................................................12
Charging the battery ............................................................................................13
Replacing the battery...........................................................................................14
R40 Paper Roll ........................................................................................................15
Installing a Paper Roll..........................................................................................16
Terminal Base Overview .........................................................................................17
Display/Icons ...........................................................................................................19
Terminal Operation Icons ........................................................................................19
GPRS Terminal Header...........................................................................................20
Bluetooth Terminal Header .....................................................................................21
Supervisor Functions...............................................................................................22

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Supervisor Code (If configured) ..........................................................................22
Voice Referral Password (If configured)..............................................................22
Terminal Installation ................................................................................................23
Bluetooth .............................................................................................................23
Wi-Fi ....................................................................................................................24
Wi-Fi (Automatic Scan)........................................................................................24
Wi-Fi (Manual Scan)............................................................................................25
Mobile ..................................................................................................................26
Manual Mode.......................................................................................................27
Terminal Configuration ............................................................................................28
Card Reading ..........................................................................................................30
Chip Card ............................................................................................................30
Contactless Card .................................................................................................30
Magnetic Stripe Card...........................................................................................30
Transaction Selection ..............................................................................................31
Data Input ................................................................................................................32
Additional Prompts ..............................................................................................33
Transaction Menu................................................................................................33
CNP Transactions ...................................................................................................34
CNP Sale.............................................................................................................34
Force Transaction................................................................................................36
Non CNP Transaction Processing...........................................................................38
Sale – Swiped Card.................................................................................................38
Sale – Inserted Card................................................................................................39
Sale – Contactless...................................................................................................41
Contactless High Value Payment (HVP) – Wallet Payments..................................42
Sale with Gratuity ....................................................................................................43
Refund .....................................................................................................................44
Refund with Gratuity ................................................................................................46
Purchase with Cashback (PWCB)...........................................................................48

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Move/
5000
User Guide
Copyright© 2019 Ingenico
PWCB Swiped Card ............................................................................................48
PWCB Inserted Card ...........................................................................................49
Cash Advance .........................................................................................................50
Cash Advance – Swipe Card ..............................................................................50
Cash Advance – Insert Card ...............................................................................51
Reversal ..................................................................................................................52
Pre-Authorisation (Pre-Auth) ...................................................................................53
Insert/Swipe card.....................................................................................................53
Top-Up.....................................................................................................................54
Top-Up – Insert Card...........................................................................................54
Top-Up – Swipe Card ..........................................................................................55
Completion ..............................................................................................................56
Completion - Swipe Card.....................................................................................56
Completion - Insert Card .....................................................................................57
Account Verification.................................................................................................59
Account Verification Swipe Card .........................................................................59
Account Verification Insert Card..........................................................................60
Sample Receipts .....................................................................................................61
End of Day Report ...............................................................................................61
Not Authorised Receipts......................................................................................62
Cancelled Receipts..............................................................................................63
Waiter Setup Receipts.........................................................................................63
Gratuity (Verified by PIN) Receipts .....................................................................64
Gratuity (Verified by Signature) Receipts ............................................................65
Sale (Verified by Signature) Receipts .................................................................65
Sale (Verified by PIN) Receipts...........................................................................66
Refund (Verified by Signature) Receipts .............................................................66
Self-Install Receipt...............................................................................................67
Application Menu .....................................................................................................68
Totals/Reports .........................................................................................................68

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Move/
5000
User Guide
Copyright© 2019 Ingenico
X-Totals / Z-Totals ...............................................................................................69
Waiter Totals .......................................................................................................69
Sample X / Z Reports ..........................................................................................70
Waiter Totals Printout ..........................................................................................71
End-of-Day-Banking ............................................................................................72
Banking Totals Agree Printout.............................................................................73
Banking Totals Not Agreed Printout ....................................................................74
Function Codes .......................................................................................................75
Entering Supervisor Code ...................................................................................75
Function Codes ...................................................................................................75
Helpdesk Menu (Print Function Codes) ..............................................................76
Helpdesk Menu (Select Function) .......................................................................76
Function 40 Waiter Setup ....................................................................................77
Function 30 Set Date and Time...........................................................................81
Supervisor Menu .....................................................................................................82
Network Setup .........................................................................................................83
WiFi......................................................................................................................84
Mobile (GPRS Setup) ..........................................................................................87
Bluetooth .............................................................................................................89
Ethernet ...............................................................................................................90
ADMIN .................................................................................................................94
Recommendations.................................................................................................100
Safety.................................................................................................................100
Security of the Terminal.....................................................................................103
Standards ..........................................................................................................104
Troubleshooting.................................................................................................105
Notes: ....................................................................................................................106

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend that you carefully read this user guide: It gives you the
necessary information about safety precautions, unpacking, installation, and
maintenance of your terminal.
This symbol indicates an important warning
This symbol indicates a piece of advice
Contents of box
The power supply unit provided for use with the Ingenico M5000
terminals is specific to the terminal. Do not use any other power
supply.
Move/5000 terminal
with a paper roll
Battery
User Guide
Power Supply
Terminal Base

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Overview of Move/5000
The Move 5000 is a ‘Multi Comms’ capable device. This means that it is possible
to enable multiple modes of communication during the self-install process or at a
time more suitable after the self-install process. Only one comms method is
required to install the terminal. Although, it is advisable to set up as many methods
as possible at the self-install stage.
Please refer to the section ‘Terminal Installation’ for the relevant screens.
Mobile: 2G or 3G GPRS
Bluetooth: Ethernet via a Bluetooth Base
WiFi: Wireless local area networking
Weight
(
w
\
o
paper roll or battery) 320g
Dimensions (L x w x h) 169x78x57 mm
Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment
Terminal Connections Micro USB AB serial link Power connector Contacts for Cradle
3.2” LCD Touch screen
Contactless card reader
Magnetic card reader
Easy loading printer
Backlit keyboard
Chip card reader

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Keyboard details and functionality
Switching ON / OFF terminal
•To switch ON the terminal press on the keyboard.
•To switch OFF the terminal press and hold and simultaneously for 1
second.
Note: The terminal must be off the base/not on charge when attempting to
switch it off else it will just restart.
Before using the terminal, always check the paper roll is present.
Some keys can have other functions depending on the
applications on the terminal.
Red key cancels the procedure in progress.
Yellow key cancels the last character.
Green key validates input selections and information
It also switches the terminal on.
Paper feed (long press)
This is the ‘Menu’ button used to navigate the
various terminal menus from the ‘Idle Screen’.
Each press will display an available menu. It will
eventually return to the ‘Idle Screen’.

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Terminal Setup
Location of the Move/5000
Place the base on flat surface near an electric socket and if required near to an
Ethernet socket.
Place the terminal far from any very hot zones; protect it from vibrations, dust,
damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
Operating Condition
Ambient temperature
-10°C to +50°C (14°F to 122°F)
Max relative humidity 85% non-condensing at +40°C (104°F)
Max altitude 2000m
Battery Charging Conditions
Ambient temperature
0°C to +45°C
Storage Conditions
Ambient temperature
-20°C to +55°C (-4°F to 131°F)
Max relative humidity 85% non-condensing at +40°C (104°F)

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Terminal Connections
µUSB
•There is a Micro-USB connector on the left side of the Move/5000 wireless
terminal. (see picture). This connector manages Host and Slave
connections.
•The terminal supports USB
keys with FAT16 or FAT32
•The USB key has to be used
with a USB adapter (refer to
accessories section)
µSD Memory Card
•There is a MicroSD connector
on the left side of the
Move/5000 wireless terminal.
(see picture).Insert the
MicroSD memory card into
the connector slot shown on
the picture.
•The terminal supports
MicroSD cards up to 32GB.
NOTE: The slots; are only used in production; they are NOT
currently supported by the terminal applications.
USB micro AB
Connector used for USB key etc.
Durability: up to 10,000 mating cycles
MicroSD Slot

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Opening the back cover
Switch off the terminal before opening the back cover
Turn the terminal over and
unclip the back cover by
pushing on the clip in the
direction of the arrows in the
picture
SAMs & SIMs
•The connector modules security SAM / SIM are located inside the terminal
in a closed compartment
•SAMs / SIMs are identified by the engraved marks on the lower housing
•When introducing a SAM / SIM in its slot, be sure to put the cut corner as
indicated on the engraved markings.
SIM 2 connector or SAM 3 connector
SIM 1 connector
SAM 1 connector
SAM 2 connector

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Battery
Main Characteristics
Operating Conditions
Characteristics Li-ion 2900 mAh
Charge
(power supply – 5V
1.5A)
50% capacity in 1,5 h; full capacity in 4 hours
The battery capacity depends on the model of terminal and its use
Installing the battery
Check that the terminal is not connected to the mains electricity
network
•Turn the terminal over and unclip the back cover by pushing on the clip
•Take the battery pack included in the box
•Locate the battery pack connector
beside the battery compartment
•Plug the battery pack into the
battery pack connector
•Verify that it locks
•Place the battery pack in its
compartment.
•Close the back cover
Battery connector
Battery compartment

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Charging the battery
When does the battery need to be charged?
•On initial startup the battery, should be charged for 4 hours under the
environmental conditions stated earlier in this guide.
•When used daily on battery power only. The terminal; will automatically
recharge its battery each time it is placed on its base.
How can the battery, be charged?
Using the base
•Place the terminal on its base, charging will automatically begin.
Using the terminal power supply
•Connect the terminal power supply unit, to the terminal charging port on the
left of the terminal.
•The battery symbols are:
Battery charge greater than 80%
Battery charge greater than 60% and less than 80%
Battery charge greater than 40% and less than 60%
Battery charge greater than 20% and less than 40%
Battery charge less than 20%
Terminal powered by external power supply, battery full charge
•The environment in which the charge takes place influences battery lifetime
and autonomy (number of transactions)
•The optimal conditions are as follows:
-Charge away from any external heat source (radiator, sun, enclosed area
etc.)

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Replacing the battery
It is imperative to use a battery authorized by Ingenico. There is
danger of explosion if the battery used is not approved by
Ingenico
•Remove the terminal from its base
•Turn it off by pressing and simultaneously for about one second
•Remove the back cover (see section ‘Installing the battery’)
•Carefully disconnect battery, following the instructions below
a) Unlock the connector by pressing the locking
mechanism as indicated by F1 arrow while pulling
this connector (F2 arrow) Release traction on it as
soon as the connector comes unclipped
b) Finish extracting connector by tilting it slightly (F3
arrow) to bring it away from the terminal housing
•Initialise the terminal for a replacement battery (*) by
placing it on its base, or connecting the terminal to a power supply without
a battery installed
•Connect and install the new battery by following the instructions in
‘Installing the battery’
•Close the back cover and charge the new battery. See ‘Charging the
Battery’
•In order to preserve the environment, dispose of the used battery at an
appropriate site in compliance with recycling legislation
(*) The terminal recognises that there is no battery when powering up.
It will then correctly perform a full recharge with the next battery installed

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Move/
5000
User Guide
Copyright© 2019 Ingenico
R40 Paper Roll
Main characteristics of Ingenico paper roll:
Colour White
Width 58 mm
Diameter 40 mm
Length Approximately 18 meters
The quality of the thermal paper can be deteriorated by poor storage conditions;
it is therefore recommended that the following are avoided:
•Storage in hot wet places (near air-conditioners, humidity above 85%)
•Exposure to sunlight or ultraviolet for long periods
•Contact with organic solvents (solvent type adhesives)
•Direct contact with materials containing plasticizers (PVC transparent folders
or envelopes)
•Direct contact with “diazo” papers
•Direct contact with water
•Rubbing or pressing the paper too strongly
For best performance, use only heat sensitised paper roll
approved by Ingenico.
The use of non-approved paper is likely to damage the printer

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Installing a Paper Roll
•Open the paper compartment by lifting the catch located at the rear of the
terminal and pull the cover to the rear of the terminal.
•Insert the paper roll in the compartment following the directions shown in the
picture
•Pull the paper up to the top of the terminal
•Hold the paper and close the lid
•Press simultaneously on both upper corners of the paper flap, as shown by
arrows on picture, until it clips into position
When a new paper roll is inserted, tear off the first length (one
complete turn) to avoid printing on the residue of the adhesive
tape

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Terminal Base Overview
Two types of bases available: ‘Charging Base’ and a ‘Bluetooth Base’
Charging Base: Is only capable of charging the terminal battery.
Note: There are NO ports on the base unit. You should set up
your base unit in a convenient location close to a power source.
To open the base unit cover, located on the bottom of the base unit, you must
unclip an access clip and lift the cover from the base unit. To replace the cover
reverse these instructions being sure to engage all the retaining pins before the
access clips.
Terminal
guides
Terminal
charging points
Power
socket

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Bluetooth Base: Used for charging the terminal battery and has ports to
allow terminals to communicate with hosts over Ethernet.
It is needed if you want to communicate with the base via BT and then use
the LAN to connect to remote host.
You should set up your base unit in a convenient location close to a power source
and network point.
To open the base unit cover, located on the bottom of the base unit, you must
unclip an access clip and lift the cover from the base unit. To replace the cover
reverse these instructions being sure to engage all the retaining pins before the
access clips.
Terminal
guides
Terminal
charging points
Power
socket
Ethernet Port USB Ports

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Move/
5000
User Guide
Copyright© 2019 Ingenico
Display/Icons
Icons displayed on your terminals display will depend on your
terminal type
Time displayed in 24 hour format with long date format
Time displayed in 12 hour format with short date format
Date and time formats can be changed to suit your preference.
Please call helpdesk for further information.
Terminal Operation Icons
The following images may be displayed along the bottom of your terminal display.
They are a reference to which physical buttons are active at that point in the
transaction and may be pressed in place of the physical button.
This is the ‘Ok’ button and is used primarily to confirm or submit data for
verification during a ‘Transaction Processing’ or ‘Function Code’. It is also used to
select a highlighted item from a menu.
This is the ‘Cancel’ button which; is used to delete all of the data typed in
during a transaction, to cancel a transaction at specific times and in some admin
operations.
This is the ‘Clear’ button which; is used as a backspace button to delete
one character at a time. It is also used to confirm errors during a transaction.
The Move 5000 is a touch screen device. Icons displayed on
screen may be pressed instead of their equivalent physical
buttons.
NOTE: Touch Screen functionality is NOT available during
PIN Entry.

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Move/
5000
User Guide
Copyright© 2019 Ingenico
GPRS Terminal Header
Your terminal may be 2G, 3G or combined 2G/3G capable
The mobile network status will be represented by the following icons:
No icon No mobile network detected
Searching for a mobile network but has not yet connected to a
network
The terminal is connected to a mobile network but the GPRS
session has not yet been established
The terminal is connected to a mobile network and the GPRS
session has been established
Maximum reception level (100%)
High reception level (75%)
Medium reception level (50%)
Low reception level (25%)
Very low reception level (<5%)
Network provider name is displayed underneath the signal
indicator