Fisher & Paykel WD8060P1 Operating instructions

Troubleshooting
The following is a list of problems you may encounter when using this appliance and some suggestions that may help to
correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service
technician.
Solving General Operating Problems
Problem Possible Causes What To Do
Washer
dryer not
turning
on
Electrical cord not
plugged into a power
socket.
Plug cord into a power socket.
Power not switched
on at the wall. Switch the power on at the wall. Then touch ‘POWER’.
Household power
supply not working.
Try plugging another electrical appliance into the same socket. Turn off the
power at the power point. Unplug the washer dryer from the power socket.
Wait 60 seconds, plug it back in, turn it on and try again.
‘Keylock’
may be activated.
Touch and hold the ‘POWER’ button for 2 seconds. Refer to 'Caring for your
Washer Dryer'.
Touching
does not
start filling
or drying
Washer dryer door not
closed properly. Open
and reclose door.
Open and reclose door.
The washer dryer has
detected a fault.
Check if a code is being displayed on the panel. (Refer to 'Before you Call for
Service' and 'Fault Codes').
Cold tap turned off. Check that the cold tap is turned on.
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Updated: Wed, 17 Nov 2021 19:03:07 GMT
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Problem Possible Causes What To Do
Blocked hose filter. Check the tap end of the inlet hose for blockages.
Inlet hose leaking,
twisted or damaged.
Check the inlet hose for leaks or damage. Check that the inlet hose is not
twisted.
Faulty water supply. Check the cold tap is connected to the machine and is working.
‘Delay Start’ may be
set. Refer to 'Wash & Dry Cycle Options'.
Washer
dryer is
paused light is flashing.
Touch the
button to resume the cycle.
Solving General Operating Problems
Problem Possible
Causes
What To Do
Washer dryer
stops working
mid cycle
The washer
dryer has
detected a
fault.
Refer to 'Before you Call for Service' and 'Fault Codes')
Power or water
failure. Check the power and/or water is working correctly.
Washer dryer
has been
paused.
Touch the
button to continue
Too many
suds. Washer dryer is waiting for suds to dissolve before continuing the cycle.
Vibrating
Transit bolts
left in place.
Ensure transit bolts are removed prior to use of the product (refer to
'Installation Instructions').
Washer dryer
may not be
level.
Ensure washer dryer is installed on an appropriate surface and levelled
correctly (refer to 'Installation Instructions').
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Problem Possible
Causes
What To Do
Load is out of
balance.
Wash an average sized load rather than a smaller load or a single item.
Washing or drying one item at a time is not recommended as it is difficult for
the washer dryer to balance a single item during spin.
Small puddle of
water from
under the
machine
Inlet hose or
drain hose
leaking.
Check inlet hose and the drain hose are correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Detergent
dispenser
blocked.
Clean detergent dispenser drawer (refer to 'Caring for your Washer Dryer').
Detergent
dispenser
drawer not fully
closed.
Close detergent dispenser drawer fully and ensure it remains closed during
the cycle.
Damage to
door seal.
Check seal inside door for damage. If it sustains any damage it will need to
be replaced.
Washer dryer
keeps stopping
and starting
The ‘Wrinkle
Free’ option
has been
selected.
Refer to 'Wash and Dry Cycle Options' for more information.
Solving General Operating Problems
Problem Possible Causes What To Do
Not spinning properly
Load has gone out of balance. Open door and redistribute load, then restart
the washer dryer.
Machine is not level.
Ensure machine is correctly levelled (refer to
'Installation Instructions - Levelling the
Machine').
Suds build up.
Check the amount of detergent used, reduce
if necessary (refer to 'Detergent & Fabric
Softener').
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Problem Possible Causes What To Do
Detergent or fabric softener
remaining in detergent
dispenser at the end of the
cycle
Detergent drawer not properly
closed or was opened part
way through the cycle.
Ensure the detergent dispenser drawer is
fully closed at the start of the cycle and
remains closed throughout the cycle.
Dirty or blocked detergent
dispenser.
Clean the detergent dispenser (refer to
'Caring for your washer Dryer').
Liquid sitting at the ‘Max’ level
at the end of the cycle
indicates a blockage.
Clean the fabric softener dispenser (refer to
'Caring for your Washer Dryer').
Dispenser over loaded with
detergent.
Clean out remaining detergent (refer to
'Detergent & Fabric Softener' for dosing
information).
Black or grey marks on clothes
Correct amount of detergent.
Ensure the correct dose of detergent is used
for the load size and soil level (refer to
'Detergent & Fabric Softener').
Washer dryer needs to be
cleaned.
Empty the machine and complete a ‘Drum
Clean’ cycle (refer to 'Caring for your Washer
Dryer').
Tangling
Items not sorted correctly. Separate larger items from smaller items.
Washer dryer loaded
incorrectly.
Load items loosely and individually into the
washer dryer (ie not folded).
Incorrect cycle for load type
selected. Use the ‘Synthetic’ cycle to wash shirts.
Washer dryer overloaded in
terms of its capacity or the
cycle selected.
Try washing average to smaller load sizes.
Solving Washer Problems
Problem Possible Causes What To Do
Washer dryer drains while
filling Drain hose too low.
Ensure the height of the drain hose is at least
800mm from the floor level (refer to 'Installation
Instructions - Draining').
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Problem Possible Causes What To Do
Drain hose sitting in
water. Clear the drain.
Washer dryer is not draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to 'Caring for your
Washer Dryer').
Drain hose higher than
1200mm above floor
level.
Lower the level of the drain hose (refer to 'Installation
Instructions - Draining').
Filling continuously
Drain hose not
connected to
standpipe or tub.
Connect drain hose correctly (refer to 'Installation
Instructions - Draining').
Machine siphoning. Ensure standpipe or tub is at least 800mm from the
floor level.
Poor rinsing
Incorrect detergent
used.
Use low sudsing, front loader detergent only (refer to
'Detergent & Fabric Softener').
Too much detergent
used.
Ensure the correct dose of detergent is used for the
load size and soil level (refer to 'Detergent & Fabric
Softener').
Cycle time longer than usual/
Inaccurate time reading/
Adjustment of time remaining
during cycle
The wash and drying
time is approximate.
Wash and drying time may be influenced by a
number of factors (refer to 'Washer Dryer Controls').
Low water pressure or
flow rate. Ensure that the inlet hose filter is not blocked.
Out of balance or
oversudsing.
Recovery from out of balance or oversudsing will
extend cycle time (refer to 'Before you call for
Service').
Washing a large load. Be aware that it will take longer for the machine to
fill.
Selecting various
options. Be aware that some options will extend cycle time.
Dye transfer
Coloured items not
washed separately
from white/light
coloured items.
Remember to separate whites and colours.
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Problem Possible Causes What To Do
New or non-colourfast
items not washed
separately.
Wash non-colourfast items separately and select
‘Cold’ wash temperature.
Wet items have been
left sitting for too long.
Remove items from washer dryer as soon as the
cycle is finished, or if items are not to be removed
from the washer dryer immediately, select ‘Wrinkle
Free’.
Wash temperature.
Consider the wash temperature you select for your
coloured items. Lower the temperature if you are
concerned.
Solving Washer Problems
Problem Possible Causes What To Do
Too many
soap suds
Incorrect type of
detergent used.
Use low sudsing, front loader detergent only (refer to 'Detergent & Fabric
Softener').
Too much detergent
used.
Ensure the correct dose of detergent is used for the load size and soil level
(refer to 'Detergent & Fabric Softener').
Poor soil
Removal
Incorrect wash cycle
selected.
Select a wash cycle that is appropriate for the amount of dirt (refer to 'Sorting
& Loading').
Insufficient
detergent.
Ensure the correct dose of detergent is used for the load size and soil level
(refer to 'Detergent & Fabric Softener').
Washer dryer
overloaded.
Ensure the washer dryer is not overloaded in terms of its capacity or the
cycle selected (refer to 'Sorting & Loading').
Load was
particularly dirty.
Select ‘Pre Wash’ for particularly dirty loads (refer to 'Wash & Dry Cycle
Options').
Items not sorted
correctly. Wash heavily and lightly soiled garments separately
Washer dryer dirty
from previous wash
or dry cycle.
After washing particularly dirty clothing, we recommend putting the washer
dryer through a ‘Rinse’ cycle after the load has been removed, to wash away
any remnants of dirt and to prevent it contaminating future wash or dry
cycles.
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Problem Possible Causes What To Do
Incorrect wash
temperature
selected in relation
to the type of soil.
Select a wash temperature suitable for the type of soil, eg warm for greasy
soils, cold for muddy soils. Increasing the wash temperature generally
improves soil removal and overall wash performance.
Washing
very wet at
the end of
the cycle
Cycle selected not
appropriate.
Particularly short or delicate cycles have shorter spins which can result in
wetter washing at the end of the cycle.
Incorrect spin speed
for load selected. Select a faster spin speed.
An out of balance
load has occurred.
The washer dryer compensates for the out of balance by using a lower spin
speed, to reduce noise and potential damage to itself.
Solving Dryer Problems
Problem Possible Causes What To Do
Dryer does
not heat
Dryer set to ‘Air
Dry’ cycle.
Check what cycle the dryer is set to, change to the preferred cycle (refer to
'Wash & Dry Cycles').
The dryer has
progressed to cool.
The dryer will progress and display
(refer to 'Wash & Dry Cycle Options').
Dryer is
taking too
long/results
were not
satisfactory
Drying cycle
selected not
appropriate for the
load.
Select an appropriate cycle for the load (refer to 'Sorting & Loading').
‘Dryness Level’
selected not
appropriate for the
load.
Select a higher dryness level (refer to 'Sorting & Loading').
Dryer overloaded
for the cycle.
Each cycle has a maximum load size (refer to 'Wash & Dry Cycles').
Try dividing the load in two and dry half at a time.
Environmental
conditions may be
In hot, humid conditions the dryer will take longer to dry a load and be less
efficient.
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Problem Possible Causes What To Do
affecting dryer
operation.
Dryer not draining
water properly.
Check the drain hose for blockages or damage. You may need to call for
service (refer to 'Caring for your Washer Dryer').
Items got wrapped
up inside other
items.
Try separating items and drying similar items together. Open items out when
you place them in the dryer. Do not fold them up. Untangle items, eg pull
long sleeves out so they are not stuck/trapped on the inside of the garment.
Clothes
getting too
hot or
damaged
Cycle selected not
appropriated for
the load.
Ensure the cycle selected is appropriate for items in the load (refer to
'Sorting & Loading','Wash & Dry Cycles').
Items removed
from dryer before
the end of cycle
cool down had
finished.
Removing items before cool down may damage clothing if it is not spread out
and exposed to air to cool once removed from the dryer.
Cycle time
longer than
usual
Cycle time may be
affected by a
number of factors
and is
approximate.
Cycle time is affected by the size and composition of the load, how wet/dry
the load was to begin with, the environmental conditions the dryer is
operating in, cycle options selected, sensing while drying and any
interruptions during the cycle (refer to 'Washer Dryer Controls').
Solving Dryer Problems
Problem Possible Causes What To Do
Linting
Washer dryer is
overloaded.
Remove some items from the washer dryer, cycles have certain capacity
limitations (refer to 'Wash & Dry Cycles').
Loads not sorted
correctly.
Dry lint givers separately from lint receivers. Dry similar colours together eg
light coloured items with light coloured items, dark items with dark coloured
items (refer to 'Sorting & Loading').
Clothes over dried.
Over drying clothes in the dryer can cause them to attract lint. Use an auto
sensing cycle or ensure you check your load if using the ‘Time Dry’ cycles
to avoid over drying (refer to 'Sorting & Loading').
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Problem Possible Causes What To Do
New items have been
dried in the washer dryer
recently.
New towels or flannelette sheets can leave lint in the dryer, which may be
picked up by subsequent loads.
Fabric
damage
Delicate items not dried
on an appropriate cycle.
Dry delicate items on a ‘Delicate’ cycle (refer to 'Sorting & Loading','Wash
& Dry Cycles').
Metal parts on the items
or in the load. Fasten zips and other clasps before placing items in the washer dryer.
Items not separated or
dried on an appropriate
cycle for the fabric type.
Dry similar items together. Ensure an appropriate cycle is selected (refer to
'Sorting & Loading').
‘Dryness Level’ selected
not appropriate for the
fabric type.
Ensure the ‘Dryness Level’ selected is appropriate for the fabric type. Refer
to the items care label (refer to 'Wash & Dry Cycles').
Instructions on care label
not followed. Follow the instructions on the care label of the items.
Creasing
Washer dryer
overloaded. Do not overload washer dryer
Incorrect cycle for
load type.
Use specified cycle for particular load type and add on ‘Wrinkle Free’ option to
your cycle.
Spin speed too
fast. Select a slower spin speed.
Wet clothes left in
washer dryer or
laundry basket.
Laundry left sitting wet is more likely to crease. If not removing clothes from
washer dryer immediately at end of cycle, select the ‘Wrinkle Free’ option. Do not
leave wet washing sitting in a washing basket.
Wash temperature
too hot for load
type.
Select a lower wash temperature. Check items care label for correct care.
Items not sorted
correctly.
Sort load so that items of similar weight are washed and dried together (refer to
'Sorting & Loading').
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