FLOWBIRD CWT Compact S4 Touch Instruction Manual

CWT Compact S4 Touch
Installation &
Maintenance Manual

Page 2CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
CWT Compact S4 Touch Installation & Maintenance Manual
Issue 3,
Published: 2020-01-14.
© 2020 Cale Access AB. All rights reserved. Flowbird reserves all proprietary rights relating to the contents of this
document. Flowbird reserves all rights over usage, reproduction, representation, marketing, translation, adaptation or
modification, and generally all rights over present and future utilisation by any means, for any purpose and in any
territory, throughout the period of protection. All use of the contents of this document requires the prior written
permission of Flowbird. Flowbird reserves the right to change data, drawings and descriptions without prior notice.
Certain characteristics may vary according to customer requirements and do not represent a commitment by
Flowbird.
Flowbird
Headoffice 100 avenue de Suffren,
75015 Paris - France
Box 1031
164 21 KISTA, Sweden
Sweden office
Website:
Product Website:
Support www.calegroup.se/en/support.
www.calegroup.se
www.flowbird.group

Page 3CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Table of Contents
Table of content
1. Aprovals 6
2. Introduction 6
2.1 About this Manual ............................................................................................. 6
2.2 Available formats ............................................................................................... 7
2.3 List of major changes ........................................................................................ 7
2.4 Target audience ................................................................................................ 7
2.5 Structure of this book ........................................................................................ 7
2.6 References ....................................................................................................... 8
2.7 Terminology ...................................................................................................... 8
3. Safety 10
3.1 High voltage .................................................................................................... 10
3.2 Batteries .......................................................................................................... 11
3.2.1 Back-Up battery holder on CPU board ........................................................... 11
3.2.2 Short-circuit risk .............................................................................................. 12
3.2.3 Caustic acid .................................................................................................... 12
3.2.4 Risk of explosion ............................................................................................. 12
3.2.5 Disposal .......................................................................................................... 13
3.3 LCD display .................................................................................................... 13
3.4 Heavy lifting .................................................................................................... 13
3.5 Risk of tipping ................................................................................................. 13
3.6 ESD protection ................................................................................................ 14
4. Product description 15
4.1 Means of payment .......................................................................................... 16
4.1.1 Coin system .................................................................................................... 17
4.1.1.1 Anti-pin module ........................................................................................... 18
4.1.1.2 Coin verifier ................................................................................................ 21
4.1.1.3 Escrow ....................................................................................................... 23
4.1.1.4 Coin handling board ................................................................................... 24
4.1.1.5 Coin box ..................................................................................................... 25
4.2 Card readers ................................................................................................... 26
4.3 Touch enabled Colour display ........................................................................ 27
4.4 Data communication ....................................................................................... 28
4.5 Print system .................................................................................................... 28
4.5.1 GeBe GTP4672 Thermal printer ..................................................................... 29
4.5.1.1 Sensors ...................................................................................................... 31
4.5.1.2 Printer mounting ......................................................................................... 32
4.5.1.3 Paper supply .............................................................................................. 33
4.5.2 Preprinting on printer media ............................................................................ 33
4.5.3 Black mark location ......................................................................................... 34

Page 4CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Table of Contents
4.6 The service menu ........................................................................................... 35
4.7 Mechanical design .......................................................................................... 35
4.7.1 General ........................................................................................................... 35
4.7.2 Product label ................................................................................................... 36
4.7.3 Inside the cabinet ............................................................................................ 36
4.7.4 Inside the pedestal .......................................................................................... 38
4.7.4.1 COIN BOX Vault ......................................................................................... 39
4.7.5 Door locks ....................................................................................................... 40
4.7.5.1 Mechanical locks ........................................................................................ 40
4.7.5.2 Electronic locks .......................................................................................... 41
4.7.5.3 Door-open sensors ..................................................................................... 43
4.7.6 Heating system ............................................................................................... 44
4.8 Power supply .................................................................................................. 44
4.8.1 Power control .................................................................................................. 44
4.8.2 Battery charging by solar power ..................................................................... 45
4.8.3 Battery charging by mains power .................................................................... 46
4.9 Administrative tools ......................................................................................... 46
4.10 CWT Compact interconnections ..................................................................... 47
4.11 CPU board version 0501-E0150 Rev I ............................................................ 47
4.12 Terminal measurements ................................................................................. 51
5. Installation 51
5.1 Site preparations ............................................................................................. 51
5.1.1 Minimal site dimensions & Mounting holes ..................................................... 51
5.1.2 Solar power positioning ................................................................................... 52
5.1.3 Placing the terminal on an existing concrete foundation ................................. 53
5.1.4 Pouring a new concrete foundation ................................................................ 54
5.1.5 Power supply .................................................................................................. 55
5.2 Installing the terminal ...................................................................................... 56
5.2.1 Mounting the pedestal in its foundation .......................................................... 56
5.2.2 Mounting the cabinet on top of the pedestal ................................................... 57
5.2.3 Installing the battery ........................................................................................ 57
5.2.4 Connecting to the mains power grid ................................................................ 58
5.2.5 Installing a modem .......................................................................................... 58
5.2.6 Loading paper in a GeBe printer ..................................................................... 61
5.2.7 Installing the coin box ...................................................................................... 62
5.3 Program loading .............................................................................................. 62
5.4 Changing the settings of the terminal ............................................................. 63
6. Daily operation 63
6.1 Changing and emptying the coin box .............................................................. 63
6.2 Paper refill ....................................................................................................... 65
7. Preventive maintenance 65

Page 5CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Table of Contents
7.1 Batteries .......................................................................................................... 65
7.2 GeBe Printer GTP4672 .................................................................................. 67
7.2.1 Print head ........................................................................................................ 67
7.2.2 Cleaning .......................................................................................................... 70
7.2.3 Testing ............................................................................................................ 71
7.3 Coin handling unit ........................................................................................... 71
7.4 Card readers ................................................................................................... 72
7.4.1 Chip-card reader ............................................................................................. 72
7.4.2 Hybrid card reader .......................................................................................... 72
7.5 Display module ............................................................................................... 73
7.6 Cabinet door display window .......................................................................... 73
7.7 Cabinet ........................................................................................................... 73
7.8 Solar panel ...................................................................................................... 74
8. Corrective maintenance 74
8.1 Lead battery replacement ............................................................................... 75
8.2 CPU board lithium cell replacement ................................................................ 75
8.3 Printer replacement ......................................................................................... 76
8.4 Coin unit replacement ..................................................................................... 76
8.5 Coin verifier replacement ................................................................................ 77
8.6 Card reader replacement ................................................................................ 78
8.7 Display Module replacement ........................................................................... 78
8.7.1 Connecting the display to the CPU board ....................................................... 80
8.8 Cabinet & pedestal ......................................................................................... 81
8.8.1 Cabinet & pedestal door replacement ............................................................. 81
8.8.2 E-lock replacement ......................................................................................... 82
9. Changing the CWT Compact software and firmware 84
10. Appendix 85
10.1 CWTC S4 Touch door .................................................................................... 85
10.2 CWTC S4 Touch Display Panel ..................................................................... 85
10.3 CWTC S4 Touch Display unit ......................................................................... 86
87Keyword Index

Page 6CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Aprovals
1 Aprovals
PCI Data Security Standard (PCI DSS), Level 1.
A set of comprehensive requirements for enhancing payment account data
security. Developed by the founding payment brands of the PCI Security
Standards Council, including American Express, Discover Financial Services, JCB
International, MasterCard Worldwide and Visa Inc. Inc. International, to help
facilitate the broad adoption of consistent data security measures on a global
basis. This is a multifaceted security standard that includes requirements for
security management, policies, procedures, network architecture, software design
and other critical protective measures. This comprehensive standard is intended
to help organizations proactively protect customer account data.
EN 12414 - Vehicle parking control equipment – Pay and display ticket
machines – Technical and functional requirements.
Flowbird has the IP 33 approved
EN 14450 - Secure storage units. Requirements, classification and
methods of test for resistance to burglary.
Secure safe cabinets. The CWT Compact is tested according to this standard with
very good result, but a pay and display terminal cannot be certified to this
standard due to the requirements of the standard. Test documentation is available
from Flowbird.
FCC part 15 (2006) Subpart B, class B
ADA, DDA and Article 11
CE
2 Introduction
2.1 About this Manual
This Manual describe the Installation and Maintenance of your CWT Compact
terminal, model S4 Touch.
All available functions are described in the manual without specifically mentioning
which functions are implemented as standard and which of them that is optional.
Some of the figures show optional items.

Page 7CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Introduction
2.2 Available formats
The handbook is available in the following formats:
· Adobe Acrobat Reader (PDF)
· WebHelp (HTML)
· WebHelp with viewer for Windows (.EXE)
Flowbird distributors can download them from the Partner Area of our website
www.calegroup.se. We recommend that you visit the web site regularly to ensure
that you have the latest version of the handbook.
Keep previous issues of the manual because Flowbird cannot guarantee that new
issues will include information on older versions of the CWT Compact products.
2.3 List of major changes
The list below contains major changes since the last released versions.
Page
Change
Issue
Initial draft
1
Terminal measurements
Updated terminal measures to
inches
2
CPU board version 0501-E0150 Rev
I
Added Com port information
3
2.4 Target audience
This manual is intended primarily for personnel who plan and carry out the
installation and maintenance of the CWT Compact terminals in the field.
This document is focused on the CWT Compact S4 Touch.
2.5 Structure of this book
The structure of this document is outlined below.
· Introduction introduces this document itself, as well as to WebOffice in
terms of a system overview and general functions.
· Safety describes the risks when working with the terminal
· Product presentation describes the product and its use
51
47
6
10
15

Page 8CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Introduction
· Installation describes how to best install the terminal
· Operation describes how to operate the terminal on a daily base
· Preventive maintenance describes the maintenance you can do to keep the
terminal working fault free
· Corrective Maintenance describes how to fix problems.
· changing the CWT Compact software and firmware describe the process of
upgrading the terminal to the latest software
· The Appendix Contains 3 exploded view drawings depicting:
oThe CWTC S4 Touch door
oThe CWTC S4 Touch Display Panel
oThe CWTC S4 Touch Display unit
2.6 References
1. CWT Software Configuration Handbook (0400-T0232). This document also
describes the service menu AVR and program updating procedures,
information that may be required during installation and maintenance.
2. Exploded view drawings for each model
3. CWT User Interface Design Handbook
4. CWT 104 & Compact Installation & Maintenance
5. User guide CCC
6. CWTC OS Update for CPU board version 0501-E0150.docx
7. Mounting of Top Hat
2.7 Terminology
Term
Meaning
AVR
The AVR is an 8-bit RISC single chip micro controller. The AVR
uses on-chip flash memory for program storage. See more
about AVR updates in the CWT Software Configuration
Handbook.
WebOffice
an internet based back office system from Flowbird
CWT
Common term for all Cale WebTerminal models (CWT 2110,
CWT 2115, CWT 2120, CWT Compact Classic, CWT 104,
CWT 104 S, CWT Compact all models).
CWTC S4 Touch
A CWT Compact terminal with a touch screen display and
wake up button. The display is tilted inwards.
ESD
Electro Static Discharge
51
63
65
74
84
85
85
85
86

Page 9CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Introduction
Firmware
Firmware is a computer program that is embedded in a
hardware device, for example a micro controller. Firmware is
somewhere between hardware and software. Like software, it is
a computer program which is executed by a computer. But it is
also an intimate and vital part of a piece of hardware and has
little meaning outside of that particular hardware.
GPRS
General Packet Radio Service is a mobile data service available
to users of GSM (see below) based mobile phones and
modems. GPRS is packet-switched meaning that multiple users
share the same transmission channel, only transmitting when
they have data to send. Thus, the total available bandwidth can
be immediately dedicated to users who are actually sending at
any given moment, providing higher utilization where users only
send or receive data intermittently. Usually, GPRS data are
billed per kilobytes of information transferred.
GSM
The Global System for Mobile communications is the most
popular standard for mobile phones in the world. It includes
packet data capabilities by means of GPRS (see above).
LAN
Local Area Network
Magstripe
Short for Magnetic stripe
PCB
Printed Circuit Board – A thin board with electrical wires
"printed" onto the board, connecting the central processor to
other components on the board. Some examples of PCBs
include motherboards, RAM chips, and network interface
cards.
RFID
Radio Frequency Identification – An automatic
identification method, relying on storing and remotely retrieving
data using devices called RFID tags or transponders. An RFID
tag is an object that can be applied to or incorporated into a
product, animal, or person for the purpose of identification
using radio waves. Most RFID tags contain at least two parts.
One is an integrated circuit for storing and processing
information, modulating and demodulating an RF signal. The
second is an antenna for receiving and transmitting the signal.
Residual-current device
(RCD)
Also known as a ground fault circuit interrupter (GFCI), ground
fault interrupter (GFI) or an appliance leakage current
interrupter (ALCI). In Australia, they are sometimes known as
"safety switches". The device disconnects a circuit whenever it
detects that the electric current is not balanced between the live
and the neutral conductors. Such an imbalance is sometimes
caused by current leakage through the body of a person who is
grounded and accidentally touching the energized part of the
circuit.
TFT
TFT-LCD (Thin Film Transistor-Liquid Crystal Display) is a
variant of Liquid Crystal Display (LCD) which uses Thin-Film
Transistor (TFT) technology to improve image quality. TFT LCD
is one type of active matrix LCD, though it is usually
synonymous with LCD.

Page 10CWT Compact S4 Touch Installation & Maintenance Manual for CWT 1.0-0Issue 3
Introduction
Wi-Fi
Short for Wireless Fidelity, a wireless technology brand owned
by the Wi-Fi Alliance intended to improve the interoperability of
wireless local area network products based on the IEEE 802.11
standards.
3 Safety
This manual uses the labels listed below to indicate specific type of risks that you
will encounter during certain procedures:
Danger:
Danger means that an accident may occur if the safety precautions are not
followed. This type of accident is likely to be fatal to human beings.
Warning:
Warning means that an accident may occur if the safety precautions are not
followed. This type of accident may be fatal or cause severe injuries to human
beings or may create essential damage to the product.
Caution:
an accident could occur if safety instructions are not followed. This type of
accident may cause injury to people or may create damage to the product.
Caution:
ESD-sensitive component. Follow procedures for ESD protection. See section
ESD protection .
3.1 High voltage
Danger:
Contact with live components of equipment powered by high-voltage current can
be life-threatening. Also, bear in mind that moist components may conduct
electricity although they possess insulating properties when dry.
Some parts inside the pedestal and in the heating system inside the cabinet are
live with hazardous voltage even when the terminal is switched OFF.
Before working on components that conduct high-voltage electricity:
Turn OFF the power supply. Unscrew or switch OFF the fuse if there is one.
Make sure that the equipment is not exposed to moisture while you are working.
14