1
1 Introduction
The EFTPOS 1 terminal lets you process online transactions for Debit Cards (savings and
cheque accounts), Credit Cards (Visa, MasterCard®and UnionPay) and Charge Cards (American
Express®, Diners Club and JCB). To accept Charge Card transactions please contact the relevant
Charge Card Provider.
EFTPOS 1 enables you to process:
• Purchases
• Purchases with cash out for Debit Cards
• Refunds
• Mail/telephone order (MOTO) and eCommerce transactions
• Cash out transactions for Debit Cards
• Purchase with Tip
1�1 Merchant Responsibility for Equipment and Materials Provided
Terminals and equipment (where supplied by us), plus any unused stationery and promotional
material remain the property of the bank.
• You must not sell, assign or in any way encumber them.
• You will not permit a third party to have possession of or access to any equipment,
or other materials.
• You must ensure that the terminals are covered by your business or contents insurance.
Terminals must not be relocated without prior authorisation
Terminals must be located where customers can use the PINpad without the risk of other
people seeing them key in their PIN (Personal identication number).
1�2 Cancellation of Facility
If your merchant facility is cancelled for any reason, you need to return the equipment and
materials to us. To do this, call the Merchant Helpdesk on 1300 780 940. You must return
all equipment and materials within ve business days of our request.
Fees and charges will continue to be charged until the equipment is returned to the bank
as instructed.
1�3 Damaged, Lost or Stolen Equipment
If equipment is damaged, lost or stolen, you will be charged for its replacement.
1�4 Merchant Receipts
You need to retain all merchant receipts printed in a secure manner for reconciliation
and in case of terminal failure. Refer to Section 16.0 Records in the EFTPOS
Merchant Agreement.
You must provide customers with a receipt unless they request otherwise.
4.9 Pre-Authorisation Cancellation..........................................................................................................................52
4.9.1 Pre-Authorisation Cancellation Receipt......................................................................................................56
5 Settlement and Reports������������������������������������������������������������������������������ 57
5.1 Settlement..........................................................................................................................................................................57
5.2 Auto Settlement .............................................................................................................................................................57
5.3 Manual Settlement.......................................................................................................................................................58
5.4 Inquiry....................................................................................................................................................................................59
5.5 Subtotals Report ............................................................................................................................................................60
6 Settings ��������������������������������������������������������������������������������������������������������63
6.1 Merchant Password......................................................................................................................................................63
6.2 Reprint Receipt................................................................................................................................................................65
6.3 Power Save.........................................................................................................................................................................66
6.4 Surcharging........................................................................................................................................................................67
7 NetworkConguration �������������������������������������������������������������������������������68
7.1 Ethernet Setup.................................................................................................................................................................68
7.1.2 Edit Ethernet Network ...............................................................................................................................................70
7.1.3 Disable Ethernet Function......................................................................................................................................73
7.2 Enabling WiFi....................................................................................................................................................................75
7.2.1 Scan for WiFi .....................................................................................................................................................................76
7.2.2 Edit WiFi Network ........................................................................................................................................................79
7.2.3 Disable WiFi Function................................................................................................................................................85
8 Glossary�������������������������������������������������������������������������������������������������������� 87
9 Troubleshooting ������������������������������������������������������������������������������������������88
9.1 Response Codes.............................................................................................................................................................88
9.2 Hardware Faults..............................................................................................................................................................91
