Cisco 7821 User manual

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User Manual
Machakos University
Network & Telecoms
Information Communication Technology Services
ict.mksu.ac.ke
Using your 7821 IPT Phone - Executive
Cisco Unified 7821 IP Phone Overview
The Cisco Unified 7821 SIP Phone provides voice communication
over an Internet Protocol (IP) network. The Cisco Unified IP
Phone functions much like a digital business phone, allowing you
to place and receive phone calls. In addition, the Cisco Unified
7821 SIP Phone supports features such as mute, hold, transfer,
conference, call forward, and more.
A Cisco Unified IP Phone, like other network devices, must be
configured and managed. These phones encode G.711a, G.711mu,
G.729a, and G.729ab, and decode G.711a, G.711mu, G.729,
G.729a, and G.729ab
Caution Using a cell, mobile, or GSM phone, or two-way radio
in close proximity to a Cisco Unified IP Phone might cause
interference.

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Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network.
1
DC adaptor port (DC48V).
5
Access port (10/100 PC) connection.
2
AC-to-DC power supply (optional).
6
Auxiliary port.
3
AC power wall plug (optional).
7
Handset connection.
4
Network port (10/100 SW)
connection. IEEE 802.3af power
enabled.
8
Analog headset connection (optional).

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Buttons and Hardware
1
Handset light strip
Indicates an incoming call (flashing red) or new voice
message (steady red).
2
Phone screen
Shows information about your phone such as directory
number, active call and line status, softkey options, speed
dials, placed calls, and phone menu listings.

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3
Programmable
feature buttons
Depending on how your system administrator sets up the
phone, programmable feature buttons (on each side of the
phone screen) provide access to:
•Phone lines and intercom lines
•Speed-dial numbers (speed-dial buttons, including the
Line Status speed-dial features)
•Web-based services (for example, a Personal Address
Book button)
•Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
•Green, steady: Active call or two-way intercom call
•Green, flashing: Held call
•Amber, steady: Privacy in use, one-way intercom call,
DND active, or logged into Hunt Group
•Amber, flashing: Incoming call or reverting call
•Red, steady: Remote line in use (shared line or Line
Status)
•Red, flashing: Remote line on hold
4
Softkey buttons
Depending on how your system administrator sets up the
phone, enable softkey options displayed on your phone
screen.
5
Navigation and
Select button
The Navigation and Select button allows you to scroll
through menus, highlight items and select the highlighted
item.
6
Hold/Resume
button
Places an active call on hold and resumes the held call.
7
Conference button
Creates a conference call.

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8
Transfer button
Transfers a call.
9
Speakerphone
button
Toggles the speakerphone on or off. When the speakerphone
is on, the button is lit.
10
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12
Keypad
Allows you to dial phone numbers, enter letters, and select
menu items (by entering the item number).
13
Volume button
Controls the handset, headset, and speakerphone volume
(off hook) and the ringer volume (on hook).
14
Contacts button
Opens or closes the Directories menu. Use the Contacts
button to access personal and corporate directories.
15
Applications button
Opens or closes the Applications menu. Use the
Applications button to access call history, user preferences,
phone settings, and phone model information.

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16
Messages button
Autodials your voice messaging system (varies by system).
17
Handset
Phone handset.
Phone Screen
1
Header
Displays date, time, and directory number.
2
Softkey labels
Display softkeys for available features or actions.

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Connect the Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Procedure
Step 1Insert the curved connectors into the lower slots.
Step 2Lift the footstand until the connectors snap into the upper slots.
Note Connecting and disconnecting the footstand may require a little more
force than you expect.
Adjust Handset Rest
If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver
does not slip out of the cradle.

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Phone Setup Adjust Handset Rest
Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An
extension protrudes from the top of the rotated tab.
Step 5 Return the handset to the handset rest.

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Making Calls
Predial Number
You can dial a number while your phone is on-hook (without hearing dial tone); this dialing
action is called predial.
Procedure
Step 1Enter a number using the keypad.
Step 2Go off-hook using one of the following actions:
• Lift the handset.
Place Call Using Speakerphone
Procedure
Step 1
Step 2
Place Call Using Headset
Procedure
•
Press
Dial
.
•
Press
Handset
.
•
Press
Speakerphone
.
Press
New
Call
.
Ensure
the
headset
button
is
lit.
If
the
headset
button
is
not
lit,
press
Headset
.
Enter
a
number.
Press
Speakerphone
.
Enter
a
number.

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Release Call and Start Another Call
When you are on an active call or dialing, and want to release the call, the following actions
occur:
•The active call ends
•The phone provides dial tone
•The New Call displays
Procedure
Step 1When you are on an active call or while dialing, press Cancel.
Step 2Enter the required number and press Dial.
Dial International Number
Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+)
sign as the first digit in a phone number for international dialing. The plus sign applies only for
on-hook or off-hook calling.
When you see phone numbers with the + sign in them, you can select and dial the entry without
having to add digits for international calls.
Procedure
Step 1Press and hold star (*) for at least 1 second.
The plus (+) sign displays as the first digit in the phone number. The
corresponding tone stops to indicate that the * has changed to a + sign.
Step 2Dial the number.

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Redial Number
Redial allows you to call the most recently dialed phone number.
Procedure
Step 1 To place a call from any phone line, press Redial.
Step 2 To place the call on a specific phone line, select the line to obtain dial tone
and press Redial.
Answer Calls
Answer allows you to answer the oldest call that is available on all line appearances on your
phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming
calls always have priority over Held or Park Reversion calls.
When you get a call, you see a notification window on the phone screen, called a call toast. The
call toast remains visible for a preset amount of time. If an incoming call has been call
forwarded from another phone, you may see additional information in the call toast to identify
that the call has been forwarded.
For more information, contact your Network Administrator
Answer Oldest Call First
To answer the oldest incoming call first, press Answer.
If there are multiple incoming calls, press Answer and then choose the required call.
Answer Call Using PickUp
Procedure
Step 1Perform one of the following actions:
•Press PickUp to transfer a ringing call within your pickup group to
your phone.

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•If you have multiple lines and want to pick up the call on a
nonprimary line, first press the desired line button, then press PickUp.
Step 2If the call rings, press Answer to connect to the call.
Manage Calls
Divert Call
Divert allows you to send an active or ringing call to your voicemail system or to a predetermined
phone number. For more information, contact your Network Administrator
You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call
go to the target number (voicemail or predetermined number set up the system administrator).
Procedure
Step 1 To redirect an incoming (ringing) call while on another call, use the
Navigation pad to highlight the incoming call, then press Divert. Otherwise,
press Divert to redirect the current, active call.
Step 2To redirect an incoming call while not on a call, press Divert.
Step 3To redirect a held call, first resume the call and then press Divert.
Forward All Calls
Procedure
Step 1 Press Forward All on a primary line from which you want to forward your
calls.
Step 2Enter a phone number or select an entry from the Call History list.
Step 3Press Messages to forward all calls to voicemail.
Note If call forward is active, a Forward All icon is displayed in the line label
or the forwarding information is present in the header.
Step 4Press Forward Off to cancel call forwarding.
NoteYou can set up conditional call forwarding in the Self Care
Portal.

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Transfer Call to Another Number
Transfer allows you to redirect a connected call from your phone to another number.
•You can redirect a single call to another number that you specify.
•You can connect two calls to each other (without remaining on the line yourself).
Procedure
Step 1
Step 2
Step 3 Enter the transfer recipient’s phone number or press a speed-dial button.
Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing.
Step 5
Swap Between Calls
Transfer allows you to redirect a connected call from your phone to another number:
•You can redirect a single call to another number that you specify.
•You can also connect two calls on one line or two different lines to each other (without
remaining on the line yourself).
Before completing a transfer procedure, you can press Cancel to cancel the transfer or you can
press Swap to toggle between calls, which allows you to speak privately with each party.
Procedure
Step 1While on a call, connect to the transfer recipient.
Step 2To return to the original call, press Swap.
You can consult privately with each person before you complete the transfer.
Press
Transfer
again.
Verify
that
you
are
on
an
active
call
(
not
on
hold).
Press
Transfer
.

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Mute Phone Mute allows you to block audio input for your handset, headset, and
speakerphone, so that you can hear other parties on the call but they cannot
hear you.
Procedure
Step 1
Step 2
Monitor and Record Calls
To configure your phone to monitor and record calls, contact your Network Administrator
Hold Calls
Hold allows you to put an active call into a held state. Your phone allows one active call at a
time; other calls are put on hold. Hold works with your phone handset as well as with USB
headsets.
Procedure
You can put a call on hold by pressing Hold.
Swap Between Active and Held Calls
Use the line buttons to swap between holding and connected calls.
Put Call on Hold by Answering New Call
Procedure
If you have a held call and an active call, press the line button for the held call to
resume that call and place the other call on hold automatically.
Press
Mute
to
turn
Mute
on.
Press
Mute
again
to
turn
Mute
off.

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Put Call on Hold by Answering New Call
If you are already on a call and receive a new call, answering the new call puts the first call on
hold automatically.
Procedure
Step 1Press the flashing amber Line button.
Step 2Navigate to the new call using the Navigation pad and either press Answer or
Select.
Respond to Hold Reversion Notification
Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
•Single ring, repeating at intervals
•Flashing amber line button
•Flashing message indicator on the handset
•Visual notification on the phone screen
Procedure
Press the flashing amber line button or Answer to resume the held call.
Determine If Shared Line Is On Hold
If a call on a shared line has been put on hold remotely by another user, a
pulsing red line button and the Hold icon are displayed.
Remote Hold When you place a call on hold while using a shared line, the line button
pulses green and the phone displays
the Hold icon. When another phone places a call on hold, the line button
pulses red and the phone displays the Remote Hold icon.

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Setup Call Back Notification
Procedure
Step 1Press Callback while listening to the busy tone or ring sound.
Step 2Press Cancel to deactivate the call back.
Step 3Press Exit to activate the call back.
Call Park
Call Park allows you to use your phone to park (temporarily store) a call, which you can then
retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).
There are two ways you can park a call:
•Park: Allows you to park an active call that you answered on your phone, and retrieve it
from another phone in the Cisco Unified Communications Manager system.
•Directed Call Park: Allows you to park and retrieve an active call in two different ways:
•Assisted Directed Call Park: Allows you to park an active call using a feature button.
•Manual Directed Call Park: Allows you to park an active call by transferring it to a
Directed Call number.
Currently this feature has not been configured. For more information, contact
your Network Administrator dial 705
Park Call Using Assisted Directed Call Park
If you fail to retrieve or resume the call within a specified amount of time, the
call is directed to another destination (set up by your system administrator),
such as voicemail. If the call gets redirected, it can no longer be retrieved by
using Call Park.

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Park Call Using Manual Directed Call Park
Procedure
Step 1During a call, press Directed Call Park on a line that displays an idle Line
Status indicator.
Step 2Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Step 3 If you do not retrieve the call within the time that your system administrator
has set, you receive an alert tone. At that time, you can:
•Press Resume to resume the call on your phone.
•Retrieve the call from another phone.
Park Call Using Manual Directed Call Park
Procedure
Step 1
Step 2Enter the Directed Call number where you will park the call.
Step 3Press Transfer again to finish parking the call and then hang up.
Step 4Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Step 5 If you do not retrieve the call within the time that your system administrator
has set, you receive an alert tone. At that time, you can:
•Press Resume to resume the call on your phone.
•Retrieve the call from another phone
During
a
call,
press
Transfer
.

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View Phone Information
Phone Information allows you to view the following model information for your phone:
•Model Number
•MAC Address
•Active Load ID
•IP Address
•Active Server
•Stand-by-Server
Procedure
Step
1 Press Applications
Step 2Select Phone Information.
Step 3Press Exit to return to the Applications screen.
Call History Overview
Call History allows you to view information about the last 50 calls on your
phone, listed under the following categories:
•Missed: lists the last 50 missed calls
•Received: lists the last 50 received calls
•Placed: lists the last 50 placed calls
•All: lists the last 150 calls, including Missed, Received, and Placed
A call icon displays to indicate the type of call. The caller ID displays with
the call icon. If the caller ID is unavailable, then the phone number displays.
If the phone number is unavailable, then “Unknown” displays. All Call
History items display in order by time (latest to oldest).
You can also dial a number directly from the Call History list.
.

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View Call HistoryProcedure
Step 1Press Applications.
Step 2Select Call History.
Step 3Scroll and select a call record or call group.
Step 4Press Exit to return to the Applications screen.
View Call Record Details
Procedure
Step 1 If you are on a connected call, press Show Details to show the Call Details
screen. This screen displays single call information and call duration and
updates each second.
Step 2 If you are not on a connected call,
follow the steps below. a)
Press Applications and select Call History.
b) Select a call record or group and press Details.
Note When you are on a call record, you can keep the Navigation pad
highlighted to display the call
details.
c) Press Return to return to the Call History screen.
d) Press Exit to return to the Applications screen.
Filter Call History
Procedure
Step 2 Select the required phone line and view the individual calls or call groups for
that line and press Missed Calls.
Step 3Press Exit to return to the Applications screen.
Step 1
Press
Applications
and
select
Call
History
.

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Clear Call History
Procedure
Step
1 Press Applications
Step 2Select All Lines or the required line.
Step 3Press Clear and then press Delete to delete the call history list.
Step 4Press Cancel to go back to the Call History screen.
Dial From Call History
If the phone is in idle state, press the down arrow on the Navigation pad to display the On-Hook Dialing
screen.
If the phone is not in idle state, perform the following steps.
Procedure
Step 1
Step 2 Select the call record that you want to dial and perform one of the following:
•Press Call.
•Pick up the handset.
•Press Details.
•Press Speakerphoneor Headset.
Delete Call Record
Procedure
Step 1
Step 2 Highlight the individual call record or call group that you want to delete.
and
select
Call
History
.