Cisco 88 Series User manual

Office of Information Technology
UNIVERSITY OF COLORADO BOULDER
Cisco VOIP Phone
Quick Reference Guide
Phone Buttons and Keys
Icon Feature
Applications: Call history, preferences, accessories,
administrative settings and more
Contacts: Personal and Corporate Directory options
Voicemail: Automatically dials Voicemail system
303-735-6245 (5-MAIL on-campus)
Volume: Ringer and call volume adjustment
Headset: Pick up call, initiate call, or end call with
headset set as audio path.
Speakerphone: Pick up call, initiate call, or end call
with speakerphone set as audio path.
Mute: Mute your audio. Lit red when on.
Icon Feature
Back: Return to previous screen or menu
Release: End connected call or session
Navigation pad: Directional navigation in menus.
Center button selects.
Transfer: Transfer call to another number
Conference: Create a conference call with up to 6
participants
Hold: Places a connected call on hold
Soft Keys and Session Buttons
Programmable /
Session Buttons
Soft Keys
Programmable
button options, as
well as buttons that
select dierent menu
options. Often times
indicate call state
(see table to the right)
Session Buttons
Keys display dierent options depending on your
menu location. Home screen buttons correspond to
New Call, Forward All, Redial, and More options.
Buttons that select
dierent menu
options. Often times
indicate call state
(see table to the right)
Cleaning Phone
The Cisco phone models tend to scratch rather easily, so it is best not to use paper towels or rougher materials. Telephone cleaning wipes (available through the CU
Marketplace) or soft towels are recommended.
IMPORTANT NOTE: Moving your phone
Moving your IP telephone may result in incomplete location information being shown, if the phone is used to dial 911 in an emergency situation.
For telephone service adds, moves, or changes, please contact your Telecommunications Liaison. If you are not sure who your liaison is, use the Telecommunication
Liaison lookup tool (www.colorado.edu/oit/support-training/telecommunication-liaison-lookup).
Color/
State
Meaning
Solid Green: Connected call or
outgoing call not yet connected.
Pulsing Green: Held call. Pressing
button resumes call.
Flashing Amber: Incoming call.
Pressing button answers call.
Solid Red: Shared line in use
remotely.
Pulsing Red: Shared Line call put
on hold remotely.
Call State Color Indicators

Office of Information Technology
UNIVERSITY OF COLORADO BOULDER
Cisco VOIP Phone
Quick Reference Guide
Use any of the following approaches to place a call:
• Lift the handset and enter a number
• Press an (unlit) Session button on the right side
• Press the New Call soft key
• Press the (unlit) Headset button or Speakerphone
button
Place a Call
Use any of the following approaches to answer a call:
• Lift the handset
• Press the ashing amber Session button on the right side
• Press the Answer soft key
• Press the (unlit) Headset button or Speakerphone
button
Answer a Call
To end a call, use one of the following options:
• Replace the handset
• Press the Release button
• Press the End Call soft key
• Press the (lit) Headset button or Speakerphone
End a Call
1. From an active call (not on hold), press the Transfer
button
2. Call the transfer recipient
3. Press the Transfer button or the Transfer soft key
(before or after the party answers). The transfer is complete.
Conrmation displays on your phone screen.
Transfer a Call
1. From an active call (not on hold) press the Conference
button – the active party is placed on hold.
2. Call the second party
3. When the second party answers, press the Conference
button again to join all parties
4. Repeat these steps if you wish to add more people to the
conference call
Set up a Conference Call
New message indicators:
• A solid red light on your handset.
• A voicemail icon next to the line label and session button
(may include message count)
Voicemail
Listen to voice messages:
1. Press the Messages button or call 303-735-6245 (5-MAIL
on-campus)
2. Enter your PIN number and press the # key.
• Press 1 to hear NEW messages
• Press 2 to SEND a message
• Press 3 to REVIEW old messages
*Note: If you have not yet set your Greeting and PIN, visit OIT's
Setting Your Greeting and Pin tutorial
(https://www.colorado.edu/oit/node/15053).
Additional Help Resources
CU-Boulder Voicemail Information: www.colorado.edu/oit/voicemail
Voice Mailbox Instructions and Shortcuts: www.colorado.edu/oit/services/voice-communications/voice-mail/shortcuts-keys-cisco
Telecommunications Liason Lookup: www.colorado.edu/oit/support-training/telecommunication-liaison-lookup
Cisco Phone video tutorial: http://www.cisco.com/c/dam/assets/swa/ash/ip_phone_88xx/index.html
To forward all calls:
1. Press the Forward All softkey.
2. Enter a phone number or press the Messages button (to
forward to voicemail).
3. Look for the Forward All icon to verify call forwarding.
4. Cancel forwarding by pressing the Forward O softkey.
Forward All Calls