ForaCare 6 Connect Installation guide

Version: Rev 5.3
Release date: 9 Mar. 2022
Editor: Joey Yang
ForaCare Suisse AG
Blood Glucose and Multi-Functional
Monitoring System FAQs

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Table of contents
Troubleshooting 4
Q1. Troubleshoot abnormal results and error messages 4
Power 5
Q2. How long will my battery last? 5
Q3. Would low battery cause inaccurate test results? 5
Q4. Would replacing the battery cause memory loss? 5
Q5. Why does my meter display a battery symbol? 5
General Blood Glucose Questions 6
Q6. Which test strips do my FORA BGMs use? 6
Q7. What do I need to know before using FORA’s BGMs? 9
Q8. Why do I need to code my meter before use, and how? 10
Q9. Ｗhat situations may cause incorrect measurements? 11
Q10. How do I know if sufficient blood has been applied to the test strip? 12
Q11. What does the clinical validation on FORA’s BGMs mean? 12
Q12. Why do I get different results in successive measurements using the same
meter? 13
Q13. What are the precautions for lancing devices? 14
Q14. What is Alternative Site Testing (AST)? 14
Q15. Which testing sites can be used with FORA’s BGMs? 15
Q16. When do I use AST? 15
Q17. What is a ketone warning? 16
Q18. Can hematocrit levels affect the result? 16
Caring for Your Devices 17
Q19. How do I clean my FORA BGM? 17
Q20. When should I clean and disinfect my FORA BGM? 17
Q21. How do I clean my lancing device? 17
Q22. How do I dispose of my FORA BGM? 17
Test Strips 18
Q23. How are the test strips used with FORA’s BGMs? 18
Blood Glucose Strips 18
3 in 1 (BG/HCT/HB) Test Strip 20
β-Ketone (KB) Strip 21
Urine Acid (UA) and Total Cholesterol (TCH) Strip 22
Q24. Can I use the FORA’s test strips on an airplane? 23
Q25. Can I use FORA’s test strips if I am on oxygen therapy? 23
Control Solution 24
Q26. How do I do the control solution test? 24
Q27. Where can I find the control solution range? 25
Q28. Reasons for abnormal results in control solution tests. 25

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Universal Tone 26
Q29. What is universal tone, and which devices have this function? 26
Q30. How do I interpret the universal tone? 27
Q31. How does universal tone recall results? 28
Data Management 29
Q32. What are the platforms for blood glucose management? 29
Q33. What are the supported operating systems in FORA Healthcare system
software? 30
Q34. How do I switch the blood glucose unit in iFORA BG? 31
Q35. What does Bolus Calculator do in iFORA HM? 32
Q36. What is the difference between Bluetooth V3 and V4? 34
Q37. How do FORA BGMs transmit data and manage media? 35

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Troubleshooting
Q1. Troubleshoot abnormal results and error messages
Item
Outcome of defect
Root Cause
Solution
1
A significant fluctuation
between measurements.
(1) Using old or expired test
strips.
(2) The blood samples were
obtained from different sites
each time.
(3) Waited too long to insert the
test strip into the device.
(4) The blood samples are
contaminated. (e.g. the
pricked site is not clean)
(1) The strips could be
expired or malfunctioned
due to improper storage.
Please use new strips
within the expiry date.
(2) Please obtain blood
samples from the same
site.
(3) Please insert the test strip
as soon as you collect the
blood sample.
(4) Please wash your hand
before testing.
2
The results might be
higher
(1) Excess plasma in the blood
sample due to excessively
squeezing of the fingertip.
(2) The test strip has expired or
is affected by temperature
and humidity.
(3) Patient’s health conditions:
a. Medications.
b. Time and dosage of
insulin administered.
c. HCT level.
d. Interference factors in the
diet, such as vitamin C
(ascorbic acid), glutathione
(antioxidant), and uric acid
(for GDH strips).
e. Patient Hydration level.
(1) Conduct the test again.
Do not excessively
squeeze the pricked site.
We recommend wiping off
the first drop of blood and
using the second drop of
blood (to avoid effusion
tissue fluid).
(2) Please open another vial
and use new strips to do
the test again.
(3) Please check with your
doctor to make sure your
status is suitable for
measuring blood glucose
without any interference.
3
Error message: E-U/ Err
24
(1) Insertion of a used test strip.
(2) The blood sample was
inserted before the blood
drop symbol.
Repeat the test with a new
test strip. Wait for the “blood
drop”symbol to blink, then do
a retest using a proper
amount of blood.
4
Error message:E-b/ Err
36
Battery power is too low for the
meter to operate.
Replace or charge the
batteries before conducting
the test.
5
Error message: E-F
Strip was removed soon after
applying blood and not given
enough time to be absorbed by
the absorption hole
Repeat the test with a new
test strip and wait for the
result.
6
The BGM keeps
beeping until it is out of
the battery.
The Electronic component is
defective in PCBA.
Please contact FORA
customer service for a repair
or replacement.

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Power
Q2. How long will my battery last?
Depending on which FORA device you own, the BGMs provide a battery life of 150 to
1000 measurements. The battery’s lifespan can vary considerably by how it is used,
maintained, and charged. Temperature and testing frequency are also important
factors.
Q3. Would low battery cause inaccurate test results?
FORA meters provide accurate test results even in low battery.
Q4. Would replacing the battery cause memory loss?
No, replacing the battery does not affect the test results stored in the memory.
Q5. Why does my meter display a battery symbol?
It means battery power is extremely low when the “ &E-b”symbol appears on the
screen. You need to charge or replace the battery immediately.
The detailed explanations about the battery capacity areas the following stages:
1. Low battery symbol: 30％.
2. E-b on display (turn off automatically): 20％.
3. No reaction when turning on: 10％.
4. Dead battery: ＜10％

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General Blood Glucose Questions
Q6. Which test strips do my FORA BGMs use?
1. FORA 6 Series
Meter
BG Strip
(ACS045)
BG/HCT/HB
(3 in 1) Strip
(ACS051)
β- Ketone Strip
(ACS053)
Uric Acid Strip
(ACS057)
Total Cholesterol
Strip
(ACS055)
FORA 6 Plus
(GD81)
FORA 6 Connect
(GD82)
FORA 6 GTel
(GD84)

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2. FORA Diamond Series & FORA ADVANCED Pro/ COMFORT Pro Series
Meter
BG Strip
(ACS044)
Meter
BG Strip
(ACS047)
BG/HCT/HB
(3 in 1) Strip
(ACS050)
β- Ketone Strip
(ACS052)
FORA Diamond
PRIMA (DM10)
FORA
ADVANCED Pro
(GD40 g/h)
FORA Diamond
VOICE
(DM20)
FORA COMFORT
Pro
(GD40 a/b)
FORA Diamond
MINI
(DM30a/b)
FORA Diamond
GD50
(GD50a/b)

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3. FORA Comfort Series:
Meter
BG Strip
(ACS042)
BG Strip
(ACS041)
BG Strip
(ACS043)
FORA COMFORT
plus (G30a)
FORA COMFORT
plus mini (G71a)
FORA COMFORT
basic G20 (G20a)
FORA COMFORT
check G40 (G40a)

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Q7. What do I need to know before using FORA’s BGMs?
1. The β-Ketone, total cholesterol, and uric acid test strips shall NOT be used on
newborns.
2. Use the devices ONLY for the intended use described in the manual.
3. For single use only.
4. Do NOT use expired test strips; the results might be inaccurate. The expiration
date is printed on every vial (or foil).
5. Do NOT use accessories that are not specified by the manufacturer.
6. Do NOT use the device if it is not working properly or damaged.
7. This device does NOT serve as a cure for any symptoms or diseases. The data
measured is for reference only. Always consult your doctor to have the results
interpreted.
8. Before using this device to test blood glucose, BG/HCT/Hb,β-Ketone, total
cholesterol, and uric acid, read all instructions thoroughly and practice the test.
9. Keep the device and testing supplies away from young children. Small items
such as the battery cover, batteries, test strips, lancets, and vial caps are
choking hazards.
10. Using this instrument while synthetic materials are present (synthetic clothing,
carpets, etc.) may cause damaging static discharges that cause erroneous
results.
11. Do NOT use this instrument near sources of strong electromagnetic radiation, as
these may interfere with the correct operation.
12. Proper maintenance and storage are essential in ensuring the longevity of your
device. If you are concerned about the accuracy of the measurement, please
contact the place of purchase or customer service representative for assistance.

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Q8. Why do I need to code my meter before use, and how?
FORA’s devices do not need coding except for special strips: β-Ketone, Urine Acid,
and Total Cholesterol test strips.
You would need to code the meter every time you begin to use a new vial of β-
ketone, Total cholesterol, Uric acid test strips by setting the meter with the correct
code.
Test results may be inaccurate if the code number displayed on the monitor does not
match the number printed on the strip label or strip foil pack.
Procedure:
(1) Insert the code strip into the test slot of the device. Wait for the device to display
the code number.
(2) Make sure the numbers on the display, code strip, and test strip vial or foil pack
are the same. The code strip should be within the expiry date; otherwise, an error
message may appear.
(3) Remove the code strip. The display shows “OFF”, telling that the meter has
finished coding and is ready for β-ketone/ Total cholesterol/ Uric acid testing.