Fortinet FortiFone FON-C71 User manual

FortiFone
™
QuickStart Guide
for FON-C71

FortiFone™ QuickStart Guide for FON-C71
Revision 2
June 6, 2018
Copyright © 2018 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®,
FortiCare®and FortiGuard®, and certain other marks are registered
trademarks of Fortinet, Inc., in the U.S. and other jurisdictions, and other
Fortinet names herein may also be registered and/or common law
trademarks of Fortinet. All other product or company names may be
trademarks of their respective owners. Performance and other metrics
contained herein were attained in internal lab tests under ideal
conditions, and actual performance and other results may vary. Network
variables, different network environments and other conditions may
affect performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties, whether
express or implied, except to the extent Fortinet enters a binding written
contract, signed by Fortinet's General Counsel, with a purchaser that
expressly warrants that the identified product will perform according to
certain expressly-identified performance metrics and, in such event,
only the specific performance metrics expressly identified in such
binding written contract shall be binding on Fortinet. For absolute clarity,
any such warranty will be limited to performance in the same ideal
conditions as in Fortinet's internal lab tests. In no event does Fortinet
make any commitment related to future deliverables, features or
development, and circumstances may change such that any
forward-looking statements herein are not accurate. Fortinet disclaims
in full any covenants, representations, and guarantees pursuant hereto,
whether express or implied. Fortinet reserves the right to change,
modify, transfer, or otherwise revise this publication without notice, and
the most current version of the publication shall be applicable.
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Contents i FortiFone™ QuickStart Guide
Contents
Introduction..................................................................... 1
Box includes ........................................................................ 1
Installation....................................................................... 2
Connecting the phone ......................................................... 2
Setting up the phone ........................................................... 2
Using the Phone ............................................................. 3
Troubleshooting.............................................................. 4
Cautions and Warnings.................................................. 5
Environmental specifications............................................... 5
Safety................................................................................... 5
E911 and use with multi-line telephone systems ................ 5
Privacy ................................................................................. 6
Regulatory Notices......................................................... 7
Federal Communication Commission (FCC) — USA .......... 7
Innovation, Science and Economic Development
(ISED) — Canada............................................................... 8
European Conformity (CE) — EU......................................... 9
Warranty ........................................................................ 11

Introduction 1 FortiFone™ QuickStart Guide
Introduction
This guide describes how to set up your phone and provides a brief
overview of its features. Start by configuring an extension in the phone
system. Refer to the FortiVoice Administration Guide for information
about configuring an extension.
For further details about your phone, please see the FON-C71 User Guide.
Box includes
The following items are included in the box:

Installation 2 FortiFone™ QuickStart Guide
Installation
Connecting the phone
1. Connect the WAN port to the network with the provided Ethernet
cable.
2. If the network supports PoE, a power adapter is not required. If PoE
is not supported on the network, connect the (optional) power
adapter to the DC 12V/1A power jack.
Setting up the phone
The phone supports plug and play installation and will automatically
download its configuration from the FortiVoice system. The phone will
display the extension number and name when it has registered.
Once configured within the FortiVoice system, reboot the phone to
download its configuration and register to the system.
The following icons will be displayed on the LCD screen of the phone
to indicate the registration status:

Using the Phone 3 FortiFone™ QuickStart Guide
Using the Phone
Soft Key Function
History Brings up the Call Logs.
Directory Brings up the Phonebook.
DND Toggles Do Not Disturb on and off.
Menu Brings up the Settings menu.
Button Function
Off-hook — takes phone off hook in order to start a call.
On-hook — places phone on hook, ending a call in progress.
Bluetooth — opens the Bluetooth settings.
Mute — toggles the microphone on and off.
OK key — displays phone status on LCD screen, confirms
choices within menus.

Troubleshooting 4 FortiFone™ QuickStart Guide
Troubleshooting
Symptom Corrective Action
Display is blank Confirm the phone’s power source.
1. If you are using the power adapter:
• Ensure it is plugged in. If it still doesn’t work,
replace the power adapter.
2. If you are using Power over Ethernet (PoE):
• Ensure your Ethernet cable is plugged into the
WAN port on the back of your phone.
• Ensure the POE switch is properly configured. If
it still doesn’t work, replace the Ethernet cable.
Phone not
receiving a DHCP
IP Address
The DHCP server is not responding.
1. Ensure your DHCP server is online. This is typically
your router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may
require advanced network configuration. Please
contact your administrator.
No name and
Extension Number
is displayed
Your phone is not registered.
1. On the Extension page of the FortiVoice interface,
ensure the MAC address is correctly entered and the
Phone Type is FON-C71.
2. Save your configuration and reboot the phone.
No audio during
a call
Make sure the phone is properly registered with the
phone system.

Cautions and Warnings 5 FortiFone™ QuickStart Guide
Cautions and Warnings
Environmental specifications
Refer to specific Product Model Data Sheet for Environmental
Specifications (Operating Temperature, Storage Temperature, Humidity,
and Altitude).
Référez à la Fiche Technique de ce produit pour les caractéristiques
environnementales (Température de fonctionnement, température de
stockage, humidité et l’altitude).
Safety
This product is intended to be supplied by a Listed Direct Plug-In
Power Unit marked LPS or Class 2 and rated 5 Vdc, 2 A or by 48 Vdc
from PoE source.
Le produit doit être alimenté par un bloc d’alimentation à courant
continu homologué UL de 12 Vdc, 2 A nominal marqué LPS ou Class 2
ou par une source d’alimentation par Ethernet de 48 Vdc (PoE).
E911 and use with multi-line telephone systems
Please note the use and operation of this phone as part of a multi-line
telephone system (MLTS) may be subject to state and/or federal E911
MLTS laws that require the MLTS to provide a caller's telephone
number, extension, and physical location to applicable state and/or
local emergency services when a caller initiates a 911 call. The MLTS
may not provide a caller’s telephone number, extension, or physical
location information to emergency services when a caller dials 911,
and compliance with state and/or federal E911 MLTS laws is the sole
responsibility of the purchaser of this phone.
Caution: This equipment is to be used in a Network Environment 0 per
IECTR 62101. This product is connected only to PoE networks without
routing to the outside plant.
Attention : Ce matériel doit être utilisé dans un Environnement Réseau
0 par IECTR 62101. Ce produit est uniquement connecté aux réseaux
PoE sans installation externe de routage.

Cautions and Warnings 6 FortiFone™ QuickStart Guide
Privacy
This phone implements security and encryption technologies.
However, privacy of communications may not be ensured when using
this telephone.

Regulatory Notices 7 FortiFone™ QuickStart Guide
Regulatory Notices
Federal Communication Commission (FCC) — USA
This device complies with Part 15 of FCC Rules. Operation is subject
to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received; including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and if it is not installed and
used in accordance with the instruction manual, it may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 20cm between the radiator and
your body. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
Warning: Any changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

Regulatory Notices 8 FortiFone™ QuickStart Guide
Innovation, Science and Economic Development
(ISED) — Canada
This device complies with ISED license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may
not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’ISED applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes : (1) l’appareil ne doit pas produire de
brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
For product available in the USA/Canada market, only channel 1-11
can be operated. Selection of other channels is not possible.
Pour les produits disponibles aux États-Unis/Canada du marché, seul
le canal 1 à 11 peuvent être exploités. Sélection d’autres canaux n’est
pas possible.
Radiation Exposure Statement
This equipment complies with ISED radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 20cm between the radiator and
your body.
Cet équipement est conforme aux limites d’exposition aux
rayonnements ISED établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20cm de
distance entre la source de rayonnement et votre corps.

Regulatory Notices 9 FortiFone™ QuickStart Guide
European Conformity (CE) — EU
This is a Class B product. In a domestic environment, this product may
cause radio interference, in which case the user may be required to
take adequate measures.
The product transmits within the frequency ranges and less than or
equal to the power listed below:
2412–2472 MHz less than 20 dBm.
Simplified EU Declaration of Conformity
This declaration is only valid for Fortinet products (including combinations
of software, firmware and hardware) provided by Fortinet or Fortinet’s
authorized partners to the end-customer directly for use within the EU or
countries that have implemented the EU Directives and/or spectrum
regulation. Any Fortinet products not obtained directly from Fortinet or
Fortinet’s authorized partners may not comply with EU Directives and
Fortinet makes no assurances for such products.
Български
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Česky
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Dansk
ĞƚƚĞƉƌŽĚƵŬƚĞƌŝŽǀĞƌĞŶƐƐƚĞŵŵĞůƐĞŵĞĚĚŝƌĞŬƚŝǀϮϬϭϰϱϯh
Deutsch
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Eesti
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English
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Español
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Ελληνική
ɈʉʋʌʉʁʊʆɲʐʏʊʍʐʅʅʉʌʔʙʆɸʏɲɿʅɸʏɻʆɃɷɻɶʀɲϮϬϭϰϱϯȵȵ

Regulatory Notices 10 FortiFone™ QuickStart Guide
Français
ĞƉƌŽĚƵŝƚĞƐƚĐŽŶĨŽƌŵĞăůĂŝƌĞĐƚŝǀĞϮϬϭϰϱϯh
Hrvatski
KǀĂũƉƌŽŝnjǀŽĚũĞƵƐŬůĂĚƵƐŝƌĞŬƚŝǀŽŵϮϬϭϰϱϯh
Italiano
YƵĞƐƚŽƉƌŽĚŽƚƚŽğĐŽŶĨŽƌŵĞĂůůĂŝƌĞƚƚŝǀĂϮϬϭϰϱϯh
Latviski
YƵĞƐƚŽƉƌŽĚŽƚƚŽğĐŽŶĨŽƌŵĞĂůůĂŝƌĞƚƚŝǀĂϮϬϭϰϱϯh
Lietuvių
aŝƐŐĂŵŝŶLJƐĂƚŝƚŝŶŬĂĚŝƌĞŬƚLJǀČϮϬϭϰϱϯ^
Malti
ĂŶŝůͲƉƌŽĚŽƚƚŚƵǁĂŬŽŶĨŽƌŵŝŵĂĚͲŝƌĞƚƚŝǀĂϮϬϭϰϱϯh
Magyar
njĂƚĞƌŵĠŬŵĞŐĨĞůĞůĂϮϬϭϰϱϯhŝƌĄŶLJĞůǀŶĞŬ
Nederlands
ŝƚƉƌŽĚƵĐƚŝƐŝŶŽǀĞƌĞĞŶƐƚĞŵŵŝŶŐŵĞƚZŝĐŚƚůŝũŶϮϬϭϰϱϯh
Norsk
ĞƚƚĞƉƌŽĚƵŬƚĞƚĞƌŝƐĂŵƐǀĂƌŵĞĚĚŝƌĞŬƚŝǀϮϬϭϰϱϯh
Polski
dĞŶƉƌŽĚƵŬƚũĞƐƚnjŐŽĚŶLJnjĚLJƌĞŬƚLJǁČϮϬϭϰϱϯh
Português
ƐƚĞƉƌŽĚƵƚŽĞƐƚĄĞŵĐŽŶĨŽƌŵŝĚĂĚĞĐŽŵĂŝƌĞƚŝǀĂϮϬϭϰϱϯh
Rumunski
ĐĞƐƚƉƌŽĚƵƐĞƐƚĞŠŶĐŽŶĨŽƌŵŝƚĂƚĞĐƵŝƌĞĐƚŝǀĂϮϬϭϰϱϯh
Slovensky
dĞŶƚŽƉƌŽĚƵŬƚũĞǀƐƷůĂĚĞƐŽƐŵĞƌŶŝĐŽƵϮϬϭϰϱϯj
Slovensko
dĂŝnjĚĞůĞŬũĞǀƐŬůĂĚƵnjŝƌĞŬƚŝǀŽϮϬϭϰϱϯh
Suomi
dćŵćƚƵŽƚĞŽŶĚŝƌĞŬƚŝŝǀŝŶϮϬϭϰϱϯhŵƵŬĂŝŶĞŶ
Svenska
ĞŶŶĂƉƌŽĚƵŬƚƂǀĞƌĞŶƐƐƚćŵŵĞƌŵĞĚĚŝƌĞŬƚŝǀϮϬϭϰϱϯh
Note: The full Declaration of Conformity for this product is available in the
link below:
https://site.fortinet.com/ProductRegulatory/EU

Warranty 11 FortiFone™ QuickStart Guide
Warranty
This phone is covered by a one-year hardware warranty against
manufacturing defects as set forth in the EULA.
www.fortivoice.com/support
For warranty service:
•In North America, please call 1-866-648-4638 for further
information.
•Outside North America, contact your sales representative for
return instructions.
You will be responsible for shipping charges, if any. When you return this
telephone for warranty service, you must present proof of purchase.