Fortinet FortiFone FON 80 Series User manual

User Guide
FortiFone FON-x80 Series 3.0.9

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September 10, 2021
FortiFone FON-x80 Series 3.0.9 User Guide
26-309-684388-20210910

TABLEOFCONTENTS
Change log 5
Introduction 6
Phone features 6
Phone buttons 6
Programmable keys 7
Line (account on phone) 7
Extension appearance 8
Line appearance 8
Park appearance 8
Display layout 8
Title bar 9
Scroll list 10
Soft keys 10
Personalizing your phone 11
How to navigate through menus 11
Entering values with the dial pad and soft keys 11
Configuration overview 12
Status 12
General 13
Network 13
Phone 13
Account 13
Accessory 13
History 14
Contact 14
Personal 14
Directory 15
Setting 15
General 16
Feature 18
Accessory 19
Programmable key 19
Network 20
Provisioning 22
Feature 22
Tool 23
Cloud 23
App 24
Text message 24
Visual voicemail 24
Using your phone 26
Receiving a call 26
Placing a call 26
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Dialing an extension number 26
Dialing an outside number 26
Dialing a number from the History 27
Dialing a Contact 27
Ending a call 27
Call features 27
Redialing 27
Hold 27
Mute 28
Attended transfer 28
Blind transfer 28
Three-party conference 28
Call waiting 28
DND 29
Text message 29
Voicemail 29
Troubleshooting 30
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Change log
Date Change description
2021-09-10 Initial release of the FortiFone FON-x80 Series 3.0.9 User Guide
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Introduction
This user guide includes information about configuring and using your FON-x80 series IP phone.
This section contains the following topics:
lPhone features
lPhone buttons
lProgrammable keys
lDisplay layout
Phone features
lColor display
lDedicated feature keys
lProgrammable keys
lFull duplex speakerphone
l2x 10/100/1000 Mbps ports allow you to share the network connection with your computer
lPoE support eliminates the need for a power adapter
Phone buttons
Button Function
Navigation keys — used to navigate items within the History/Contact/Menu.
Hold — places and retrieves calls on hold.
Transfer — transfers calls to another extension or outside line.
Conference — creates a conference call with another extension or outside line.
Voicemail — accesses voicemail.
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Introduction
Button Function
Redial — places a call to the last number dialed.
Mute — toggles the microphone on and off.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Volume control — adjusts the volume of the handset, headset, and, ringer, and
speaker.
To turn the ringer off, press the volume down until you see . The title bar will
show .
Home/Menu — accesses the menu of the phone where settings, features and
phone information are available. Press to return to the idle screen when in menu.
Programmable keys — can be configured for a variety of functions such as
appearances for extensions/park/lines. For more information about
programmable keys, see the FortiVoice Phone System Administration Guide.
Programmable keys
FON-x80 series phones with programmable keys can be configured to monitor extensions, lines and parking orbits. As
described in the following tables, the status can be easily and quickly determined through the color and pattern of the
LED on the programmable key:
Line (account on phone)
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing red Line is not registered with FortiVoice.
Solid yellow Do Not Disturb is enable on line.
Slow flashing yellow Line is on hold.
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Introduction
Extension appearance
LED Description
Solid green Extension is idle.
Slow flashing green Extension is ringing.
Solid red Extension is in use.
Solid yellow Do Not Disturb is enabled on extension.
Slow flashing yellow Extension has a call on hold.
Line appearance
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing yellow Line is on hold.
Park appearance
LED Description
Solid green Park orbit is empty.
Slow flashing yellow Call waiting for pickup in park orbit.
Display layout
The display is designed to keep the user informed. The idle screen displays the extension name and number, time and
date, as well as various status icons and notifications.
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Introduction
Title bar
The title bar displays status information, such as the extension display name and notifications for the phone status. The
following table details the status icons that may be seen:
Icon Description
Bluetooth audio mode
Network disconnected
Call Forward enabled
Auto Answer enabled
Bluetooth headset connected
Keypad locked
Handset audio mode
Speaker audio mode
Headset audio mode
Mute enabled
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Introduction
Icon Description
Ringer audio disabled
Scroll list
The scroll list displays the programmable key labels as well as call information and various notifications. The following
table details the notification icons that may be seen:
Icon Description
Missed call – the phone received a call that was not answered.
Voicemail – indicates a new voicemail message is available.
Message – indicates a new text message is available.
Do not disturb – indicates do not disturb is enabled on phone.
Using the navigation keys while on the idle screen allows for any notifications to be selected. By selecting a notification
and pressing the OK navigation key, the phone will display the associated screen (For example: Select the missed call
notification and press OK. The phone will display the History > Missed screen).
Soft keys
The bottom line shows choices associated with the four context-sensitive soft keys located just below the display.
Soft key Function
History Accesses call history stored on the phone.
Contact Accesses contacts stored on the phone as well as the company directory.
DND Toggles Do Not Disturb on and off.
Menu Accesses the phone menu.
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