Fortinet FortiFone FON 80 Series User manual

User Guide
FortiFone FON-x80 Series 3.0.9

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September 10, 2021
FortiFone FON-x80 Series 3.0.9 User Guide
26-309-684388-20210910

TABLEOFCONTENTS
Change log 5
Introduction 6
Phone features 6
Phone buttons 6
Programmable keys 7
Line (account on phone) 7
Extension appearance 8
Line appearance 8
Park appearance 8
Display layout 8
Title bar 9
Scroll list 10
Soft keys 10
Personalizing your phone 11
How to navigate through menus 11
Entering values with the dial pad and soft keys 11
Configuration overview 12
Status 12
General 13
Network 13
Phone 13
Account 13
Accessory 13
History 14
Contact 14
Personal 14
Directory 15
Setting 15
General 16
Feature 18
Accessory 19
Programmable key 19
Network 20
Provisioning 22
Feature 22
Tool 23
Cloud 23
App 24
Text message 24
Visual voicemail 24
Using your phone 26
Receiving a call 26
Placing a call 26
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Dialing an extension number 26
Dialing an outside number 26
Dialing a number from the History 27
Dialing a Contact 27
Ending a call 27
Call features 27
Redialing 27
Hold 27
Mute 28
Attended transfer 28
Blind transfer 28
Three-party conference 28
Call waiting 28
DND 29
Text message 29
Voicemail 29
Troubleshooting 30
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Change log
Date Change description
2021-09-10 Initial release of the FortiFone FON-x80 Series 3.0.9 User Guide
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Introduction
This user guide includes information about configuring and using your FON-x80 series IP phone.
This section contains the following topics:
lPhone features
lPhone buttons
lProgrammable keys
lDisplay layout
Phone features
lColor display
lDedicated feature keys
lProgrammable keys
lFull duplex speakerphone
l2x 10/100/1000 Mbps ports allow you to share the network connection with your computer
lPoE support eliminates the need for a power adapter
Phone buttons
Button Function
Navigation keys — used to navigate items within the History/Contact/Menu.
Hold — places and retrieves calls on hold.
Transfer — transfers calls to another extension or outside line.
Conference — creates a conference call with another extension or outside line.
Voicemail — accesses voicemail.
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Introduction
Button Function
Redial — places a call to the last number dialed.
Mute — toggles the microphone on and off.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Volume control — adjusts the volume of the handset, headset, and, ringer, and
speaker.
To turn the ringer off, press the volume down until you see . The title bar will
show .
Home/Menu — accesses the menu of the phone where settings, features and
phone information are available. Press to return to the idle screen when in menu.
Programmable keys — can be configured for a variety of functions such as
appearances for extensions/park/lines. For more information about
programmable keys, see the FortiVoice Phone System Administration Guide.
Programmable keys
FON-x80 series phones with programmable keys can be configured to monitor extensions, lines and parking orbits. As
described in the following tables, the status can be easily and quickly determined through the color and pattern of the
LED on the programmable key:
Line (account on phone)
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing red Line is not registered with FortiVoice.
Solid yellow Do Not Disturb is enable on line.
Slow flashing yellow Line is on hold.
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Introduction
Extension appearance
LED Description
Solid green Extension is idle.
Slow flashing green Extension is ringing.
Solid red Extension is in use.
Solid yellow Do Not Disturb is enabled on extension.
Slow flashing yellow Extension has a call on hold.
Line appearance
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing yellow Line is on hold.
Park appearance
LED Description
Solid green Park orbit is empty.
Slow flashing yellow Call waiting for pickup in park orbit.
Display layout
The display is designed to keep the user informed. The idle screen displays the extension name and number, time and
date, as well as various status icons and notifications.
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Introduction
Title bar
The title bar displays status information, such as the extension display name and notifications for the phone status. The
following table details the status icons that may be seen:
Icon Description
Bluetooth audio mode
Network disconnected
Call Forward enabled
Auto Answer enabled
Bluetooth headset connected
Keypad locked
Handset audio mode
Speaker audio mode
Headset audio mode
Mute enabled
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Introduction
Icon Description
Ringer audio disabled
Scroll list
The scroll list displays the programmable key labels as well as call information and various notifications. The following
table details the notification icons that may be seen:
Icon Description
Missed call – the phone received a call that was not answered.
Voicemail – indicates a new voicemail message is available.
Message – indicates a new text message is available.
Do not disturb – indicates do not disturb is enabled on phone.
Using the navigation keys while on the idle screen allows for any notifications to be selected. By selecting a notification
and pressing the OK navigation key, the phone will display the associated screen (For example: Select the missed call
notification and press OK. The phone will display the History > Missed screen).
Soft keys
The bottom line shows choices associated with the four context-sensitive soft keys located just below the display.
Soft key Function
History Accesses call history stored on the phone.
Contact Accesses contacts stored on the phone as well as the company directory.
DND Toggles Do Not Disturb on and off.
Menu Accesses the phone menu.
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Personalizing your phone
This section contains information on how to customize your phone to your own preferences and contains the following
topics:
lHow to navigate through menus on page 11
lEntering values with the dial pad and soft keys on page 11
How to navigate through menus
To access the configuration menu:
lPress the Menu soft key or press the button.
To select an item:
lUse the arrow keys to select an item, then press the OK button.
The bottom line of the display shows up to four soft key functions at a time. To return to a previous menu, press the Back
or Cancel soft key.
Entering values with the dial pad and soft keys
Use the dial pad to input numbers, letters, special characters, and a period. The dial pad mode is displayed above the
second soft key as for numeric, for upper case characters, for lower case characters and to be
able to enter any of the characters.
To enter characters with the dial pad, use the digit with the desired character. Press the same digit repeatedly until the
desired character appears in the LCD. After entering a character, pause to allow the cursor to move to next character
position.
Other special entries include:
lTo enter a period or dot (for example, to input an IP address), press * twice on the dial pad.
lTo delete a letter in front of the cursor, press the Backspace soft key.
lTo enter special characters, press * on the dial pad while the mode soft key is set to or .
lTo enter a space, press # on the dial pad while the mode soft key is set to or .
Prior to saving an entry, you may discard changes by pressing the Back soft key to move to the previous menu.
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Configuration overview
The phone supports the access and configuration of many parameters directly from the Telephone User Interface.
To access the Configuration menu, press the Menu soft key or the button while the phone is not in use.
The Configuration menu consists of several sub-menus:
Icon Function
Status on page 12
History on page 14
Contact on page 14
Setting on page 15
Feature on page 22
Tool on page 23
Cloud on page 23
App on page 24
Status
The Status page includes the following tabs:
lGeneral on page 13
lNetwork on page 13
lPhone on page 13
lAccount on page 13
lAccessory on page 13
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Configuration overview
General
Displays the following information about the phone:
lIP address - Current IP address of the phone
lMAC - MAC address of the phone
lSoftware Version - Current software version of the phone
lMemory Usage - Percentage of total, used, and free memory on the phone
lStorage Usage - Percentage of total, used, and free storage on the phone
Network
Displays network information of the phone:
lMAC – Displays MAC address of the phone.
lIPv4 – Displays current IP information.
lVoice VLAN – Displays voice VLAN information, VLAN Setting, VLAN ID, VLAN Priority.
lData VLAN - Displays data VLAN information, VLAN Setting, VLAN ID, VLAN Priority.
Phone
Displays the following information about the model of the phone:
lModel – Phone model name.
lSerial Number – Serial number of phone.
lSoftware Version – Current software version installed on phone.
lHardware Version – Hardware version of phone.
lMemory Usage – Percentage of total, used and free memory on the phone.
lStorage Usage – Percentage of total, used and free storage on the phone.
lUptime - How long the phone has been running since the last reboot.
lReboot Time - Displays the time the phone last rebooted.
Account
Displays the name, extension number, and status of each SIP account on the phone.
Accessory
Displays the status of accessories currently connected to the phone.
lBluetooth – Displays information for the currently connected Bluetooth device.
lEHS Headset – Current state of the EHS (electronic hook switch) headset.
lUSB Headset – Current state of connected USB headset.
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Configuration overview
History
Displays call information for the following types of calls:
Tab Icon Description
All All icons Displays all calls that have been missed, placed, or received by the phone.
Missed Displays calls not answered by this phone.
Placed Displays calls placed by this phone and answered by the caller.
Displays calls placed by this phone and unanswered by the caller.
Received Displays calls answered by this phone.
When in History, the phone allows for the following actions by using soft keys:
Soft key Description
Back Returns to previous menu section.
More Allows user to delete selected entry or delete all entries.
Detail Displays information about the call: Name, Number, Date, Duration.
Dial Dial the selected entry in the History.
Contact
Contacts are stored on the FortiVoice phone system and accessed by the phone within this section.
Personal
You can add, edit, delete, and search personal contacts.
To add or edit a personal contact, the phone system requires that you enter your extension
voicemail PIN.
To add a personal contact
1. Press the Add soft key.
2. Enter details about the contact.
3. Press the OK soft key.
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Configuration overview
4. Enter the voicemail PINfor your extension.
5. Press the OK soft key.
To edit a personal contact
1. Select the contact that you want to edit.
2. Press the More soft key.
3. Select Edit Contact.
4. Update the contact.
5. Press the OK soft key.
6. Enter the voicemail PINfor your extension.
7. Press the OK soft key.
To delete a personal contact
1. Select the contact that you want to delete.
2. Press the More soft key.
3. Select Delete.
4. Press the OK soft key.
5. To confirm, press the OK soft key again.
To delete all personal contacts
1. Press the More soft key.
2. Select Delete all.
3. Press the OK soft key.
4. To confirm, press the OK soft key again.
To search a personal contact
1. Press the More soft key.
The Search item is selected.
2. Press the OK soft key.
A search field appears at the top of the screen.
3. Enter part of a number or name to search for.
As you enter letters or numbers, the list filters your contacts.
Directory
The Directory section lists FortiVoice user entries such as extensions and groups.
To search for a contact
1. Press the Search soft key.
2. Enter part of a number or name to search for.
3. Press the OK soft key.
Setting
The Setting section contains various settings that control how the phone operates.
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Configuration overview
This section includes the following topics:
lGeneral on page 16
lFeature on page 18
lAccessory on page 19
lProgrammable key on page 19
lNetwork on page 20
lProvisioning on page 22
General
The General section contains the following settings:
lLanguage on page 16
lDate and time on page 16
lScreen on page 17
lRing on page 17
lVoice volume on page 17
lSoft key on page 18
Language
The phone supports multiple languages.
To change the phone language
1. Go to Setting > General > Language.
2. Select Language.
3. Select language to use and press OK soft key.
Date and time
Configure the date and time of the phone through the following features:
Item Description
Mode Select between Manual or NTP.
Date Format Select the desired format to display the date.
Time Format Select between 12 hour or 24 hour time formats.
NTPServer 1 Manually enter the NTP server that will control the date and time (only available if
Mode is set to NTP).
NTP Server 2 Manually enter a second NTP server to failover to and will control the date and
time (only available if Mode is set to NTP).
DST Enabled Enable/disable daylight savings time for your region (only available if Mode is set
to Manual).
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Configuration overview
Item Description
Time Manually enter the time in HH:MM format (only available if Mode is set to Manual).
Date Manually enter the date in DD,MM,YY format (only available if Mode is set to
Manual).
Time Zone Manually select timezone (only available if Mode is set to Manual).
Screen
The Screen section controls the appearance of items on the screen:
Item Description
Font Size The screen section controls the appearance of items on the screen.
Label Truncation Mode Select how truncated labels are displayed on the phone.
Backlight – Active Adjust screen brightness while the phone is active.
Backlight – Inactive Adjust screen brightness while the phone is inactive.
Backlight time Select time to wait until phone is considered to be in an inactive state.
Screensaver timer Select time to wait until screensaver is activated.
Ring
The Ring section determines how the phone rings:
Item Description
Ring Volume Select the ring volume heard on the phone.
To turn the ringer off:
1. Press the left navigation key or softkey to the lowest level (one square). You
will no longer hear the ring tone.
2. Press the OK softkey.
The title bar will show .
Ring Tone Select the ring tone to play when receiving a call.
Delayed Ring Select how long to delay the ring tone from being heard when receiving an
incoming call.
Voice volume
Adjust the voice volume heard for the following devices:
lHandset
lSpeaker
lHeadset
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Configuration overview
lBluetooth headset
lUSB headset
Adjustments to the volume for microphone gain on the handset and speaker microphone may also be configured here.
Soft key
Configure which soft keys are accessible from the idle screen:
Type Description
History Accesses the History section (enabled by default on 1st soft key).
Contact Accesses the Contact section (enabled by default 2nd soft key).
DND Enables do not disturb (enabled by default on 3rd soft key).
Status Accesses the Status section.
Message Accesses text messages received by the phone.
Call Fwd Accesses Call Forwarding settings.
Cloud Accesses Cloud settings.
Reboot Reboots the phone.
Reset Factory defaults the phone.
Setting Accesses the Setting section.
Feature Accesses the Feature section.
Tool Accesses the Tool section.
App Accesses the App section.
Prog-Key Accesses Programmable Key settings.
Bluetooth Accesses Bluetooth settings.
Menu Accesses the Menu (enabled by default on 4th soft key).
Blank Leaves the soft key blank.
Feature
The Feature section configures the following settings:
Item Description
Auto Answer Enable to have the phone automatically answer incoming calls.
Voicemail Key Configures what happens when the voicemail key is pressed:
lCall Voicemail - Places a call to the voicemail box.
lDisplay Visual VM - Opens visual voicemail, allowing the user to control
voicemail from the phone (Default setting).
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Configuration overview
Accessory
The Accessory section configures the following settings:
Item Description
Headset Priority Configures what happens when the headset key is pressed or if the Answer soft
key is pressed while the handset is onhook:
lSwitch – pressing headset key will switch between headset and other audio
options.
lHeadset Priority – pressing the Answer soft key will activate the headset
instead of speaker.
EHS Headset Enables EHS (Electronic Hookswitch), for use with compatible headsets.
USB Headset Enables headset support through the USB port.
Bluetooth Enables and scans for Bluetooth headsets.
Connecting a Bluetooth headset
To use a Bluetooth headset, the FON-380 requires a CSR 4.0 USB Bluetooth dongle. The
FON-480 can support a Bluetooth headset without the addition of a dongle.
1. Go to Setting > Accessory > Bluetooth.
2. Ensure Bluetooth is set to Enabled.
3. Press the Scan soft key.
4. Select the discovered Bluetooth device and press the Pair soft key.
Disconnecting a Bluetooth headset
1. Go to Setting > Accessory > Bluetooth.
2. Select the connected Bluetooth device.
3. Press the Disconnect soft key.
Programmable key
Configure the programmable keys that are on the sides of the screen using the following settings:
Item Description
Programmable Key Select the programmable key to configure.
Type Select the action to take when the key is pressed:
lNone – nothing will happen when key is pressed.
lPark – ongoing call will be parked.
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Configuration overview
Item Description
lCall Forward – opens the Call Forward settings.
lLine – display status of active calls on the phone.
lIntercom – activate an intercom call.
lExtn Appearance – display status of selected extension. Press key to place
call to selected extension.
lLine Appearance – display status of selected line. Press key to place call
from selected line.
lPark Appearance – display status of selected parking orbit. Press key to
answer call in parking orbit.
lSpeed Dial – configure number to dial when key is pressed.
Label Enter label to display on selected programmable key.
Line Select line to perform selected action on.
Parameter Used to configure value for the following types:
lExtn Appearance
lIntercom
lLine Appearance
lPark Appearance
lRecord
lSpeed Dial
Network
To configure Network settings, the phone requires that you require the administrator
password. The default password is 23646.
Configure the following network parameters of the phone:
lIPv4 on page 20
lLLDP on page 21
lVLAN setting on page 21
lSIP Transport on page 21
IPv4
Configure the IPv4 settings:
Item Description
IP Mode Select between DHCP (default) and Static.
When you set the IP Mode to Static, configure the following settings:
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