
PROBLEM CAUSE SOLUTION
The machine does not
dispense frothed milk.
The machine does not
brew coee or espresso.
Water leak.
Cleaning of the machine.
1. Milk type not suitable for this
preparation.
2. Milk tube is not positioned correctly
in milk tank lid or not securely
attached to milk kit.
3. Milk kit components dirty or
clogged by milk from previous use.
4. Not enough milk in the tank.
5. The milk kit upper tube is clogged.
1. Water tank not inserted correctly.
2. Lime scale on internal components.
3. Failure to start the pump.
1. The water tank is not correctly
and/or not completely inserted.
2. The milk kit is not correctly and/or
not completely inserted.
1. The cleaning procedure is too
long/complicated. Are there other
suggested cleaning methods for
milk kit components?
2. How often should milk kit
components be cleaned?
1. Use cold whole milk.
2. Make sure milk tube mouth is protruding on outside of lid and that it is
locked securely into milk kit.
3. Wash the milk dispensing spout and milk kit components to ensure no
dried milk is inside, blocking the flow. Double check upper clear tube is
not clogged.
4. Fill the milk tank up to at least the MIN level.
5. Disassemble the milk kit, remove the upper tube and thoroughly clean it
as described above.
Learn more here: illy.com/Y5milkoperatingtips
1. Make sure the tank is fully and securely inserted.
2. Descale the machine as described in the descaling section of the manual.
3. Dispense water with no capsule in the compartment by pressing the
water ( ) icon.
1. Make sure that the water tank is completely inserted.
2. Make sure that all the milk kit components have been correctly assembled
and inserted.
1. We suggest to dispense hot water into a container and immerse milk kit
components to avoid milk solidifying and clogging the tubes. You may
also add Rinza, a special cleaning agent, to hot water and safely soak the
milk kit components for 30 minutes.
2. Daily and after a descaling cycle.
TROUBLE SHOOTING
50246 8/15
Y5 MILK CLEANING AND MAINTENANCE
Remove the milk tank lid and
empty its contents. Remove
milk tube by holding the tab
and rotating it. Wash the milk
tank lid with hot water.
Wash the milk tube with
hot water.
Insert milk tube in the lid first.
Then align and connect the
tube’s tab flush to the inside
of the lid.
Remove the milk kit
(dispensing spout).
Remove the milk kit
components. Empty any water
or residue out of the transparent
tube by gently pressing.
1 2 3 4 5
Remove the final connector.
To ensure correct milk frothing,
always check that the micro
hole inside the upper tube is
not clogged.
Remove the end that must
be inserted in the machine.
Remove the upper pipe. Wash
all components with hot water.
Dry all components and
insert them into the milk kit
(dispensing spout).
Attach the milk kit to the
machine until it locks in place
(see step 2 on reverse side). Then
attach the milk tank to the milk
kit by connecting and locking
into place.
Fill the milk tank with hot water
and rinse for fast cleaning. Or, to
complete a full cleaning cycle,
fill milk tank with water and press
the milk ( ) icon.
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Upper Tube
Machine Concierge Service: (877) 854.4141 (Hours of operation: Mon. - Fri., 9 am - 7 pm; Sat. – Sun., 11 am - 6 pm (beginning 8/22/2015) or visit illy.com/Y5milkoperatingtips