
VII. FREQUENTLY ASKED QUESTIONS
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When should I charge my battery?
Charge your battery when the battery indicator is in the red region on the battery
indicator on the console of your scooter.
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Who should I contact if I need replacement parts for my scooter?
Contact your authorised dealer for replacement parts on your scooter.
Please refer to page 2 "CONTACT INFORMATION".
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How can I get the maximum operating time per charge?
Rarely do we have the ideal driving situation (e.g. smooth, at, hard terrain with
no wind or curves and warm temperatures). More often, we are presented with
hills, uneven and loosely packed surfaces, curves, wind, cold and heavy loads.
Conditions described above will affect the distance or running time of your battery
charge.
Here are a few suggestions for obtaining the maximum range per charge:
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Always charge your battery fully prior to your trip.
Plan your trip in advance to avoid inclines, curbs and soft surfaces.
Limit your baggage weight to essential items.
Try to maintain an even speed to avoid stop and start driving.
Ensure recommended routine servicing of the vehicle's components.
DO NOT allow metal objects to short out the terminals of your battery. This could
cause the battery to explode and result in injuries.
DO NOT allow your battery to freeze. If frozen, allow it to naturally thaw out
before charging, failure to observe this warning may damage the battery.
If you need to replace your battery, contact your authorised scooter provider.
Always handle battery with care.
What if my scooter will not start?
Check to see whether the power switch has been switched 'on'. If it is, the battery
indicator meter will be operating. If the status light on your console is flashing
once per second, your battery is low in charge. Charge your battery.
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What if the status light on the power switch fail to operate when the
switch is in the 'on' position?
Make sure the charger is not plugged into the charge socket of your scooter.
When your scooter is being charged, you will not be able to drive.
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What if my scooter stops for no apparent reason?
Your battery may not be working properly or if the park brake is mechanically
released or the park brake is faulty, the scooter will not be able to drive. A park
brake Error ash code will occur and the scooter will not be able to drive.
If the scooter moves at a higher speed than Anti-Rollaway max speed, the
controller will automatically power-up and then slow the scooter down, using
dynamic braking, until it stops. Contact your authorised dealer.
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