Fujitsu M3099EX User manual

C150-E066-03EN
Reference Guide
M3099EX/GX/EH/GH Image Scanner

CHAPTER
1
OPERATING INSTRUCTION
CHAPTER
2
CLEANING
CHAPTER
3
REPLACEMENT OF PARTS
CHAPTER
4
ADJUSTMENT
CHAPTER
5
TROUBLESHOOTING
TROUBLESHOOTING
ADJUSTMENT
REPLACEMENT
OF PARTS
CLEANING
OPERATING
INSTRUCTION

i
IMPORTANT NOTE TO USERS
READ CAREFULLY ALL OF THIS MANUAL BEFORE USING THIS PRODUCT.
IF NOT USED CORRECTLY, UNEXPECTED DAMAGES MAY BE CAUSED TO
THE USERS OR THE BYSTANDERS.
While all efforts have been made to ensure the accuracy of all information in this
manual, FUJITSU assumes no liability to any party for any damage caused by
errors or omissions or by statements of any kind in this manual, its updates or
supplements, whether such errors are omissions or statements resulting from
negligence, accidents, or any other cause. FUJITSU further assumes no liability
arising from the application or use of any product or system described herein; nor
any liability for incidental or consequential damages arising from the use of this
manual. FUJITSU disclaims all warranties regarding the information contained
herein, whether expressed, implied, or statutory.
FUJITSU reserves the right to make changes to any products herein, to improve
reliability, function, or design, without further notice and without obligation.

ii
Preface
This manual explains how to use the M3099EX/GX/EH/GH image
scanner.
This manual contains OPERATING INSTRUCTION, CLEANING,
REPLACEMENT OF PARTS, ADJUSTMENT and TROUBLESHOOT-
ING.
RefertoOperator’sGuideforthebasicinformationabouttheM3099EX/
GX/EH/GH.
The M3099EX/GX/EH/GH is very fast and highly functional image
scanner developed for volume filing, using charge-coupled device
(CCD)imagesensors. Thisscannerfeaturesduplexscanningandhigh
quality image, processing with an automatic document feeder (ADF).

iii
Conventions
Special information, such as warnings, cautions are indicated as follows:
WARNING
WARNING indicates that personal injury may result if you do not follow
procedure correctly.
CAUTION
CAUTION indicates that damage to the scanner may result if you do not follow
a procedure correctly.
The following symbols are used in this manual.
Used for general WARNING and CAUTION.
Be careful not to pinch your fingers or hands.

01 May,1996 First edition Revised contents
Date published
Edition
02 March,1999 Loading document and Parts replacement revised
This equiepment has been tested and found to comply with the limits for a Class
A digital device,pursuant to Part 15 of the FCC Rules. These limits are designed
toprovidereasonableprotectionagainstharmfulinterferencewhentheequipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.
This digital apparatus does not exceed the Class A limit for radio noise emissions
from digital apparatus set out in the Radio interference Regulations of the
Canadian Department of Communications.
Le pésent appareil numérique n’ément pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de la classe A prescridtes dans
leRéglesmentsurlebrouillageradioélectriquedictéparleministeredesCommu-
nications du Canada.
Maschinenlärmlnformationsverordnung3.GSGV,18.01.1991:Derarbeisplatzbe-
zogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO 7779.
The contents of this manual may be revised without prior notice.
All Rights Reserved, Copyright © 1996, 1999 FUJITSU LIMITED.
Printed in Japan.
No part of this manual may be reproduced in any form without permission.
03 June,1999 Loading document and Parts replacement revised
Specification No. C150-E066-03EN

CONTENTS
v
CHAPTER 1 OPERATING INSTRUCTION .......................................................1-1
Units and Assemblies ...................................................................1-2
Loading Document........................................................................1-4
Inserting Document Manually........................................................1-6
Upper Transport Unit ....................................................................1-7
CHAPTER 2 CLEANING ...................................................................................2-1
Cleaning Tools and Roller Position ...............................................2-2
Rollers...........................................................................................2-3
Transport Paths and Glass Surface ............................................. 2-5
Sensors.........................................................................................2-6
Front-Side Lamp ...........................................................................2-8
CHAPTER 3 REPLACEMENT OF PARTS........................................................3-1
Back-Side Lamp............................................................................3-2
Front-Side Lamp ...........................................................................3-4
Separation Roller or Roller ASY....................................................3-6
Belt and Belt ASY .........................................................................3-9
Pick Rollers .................................................................................3-13
Pad .............................................................................................3-15
Print Head ...................................................................................3-17
CHAPTER 4 ADJUSTMENT .............................................................................4-1
Separation Pressure Adjustment ..................................................4-2
Print Head Adjustment ..................................................................4-4
CHAPTER 5 TROUBLESHOOTING..................................................................5-1
Paper JAM ....................................................................................5-2
Initial Checks.................................................................................5-4
Messages and Actions................................................................5-12
Problem Checklist .......................................................................5-14
Appendix .....................................................................................5-15

1-1
Thischapterdescribeshowtoloaddocument,howtoinsertdocument
manually and how to open/close the upper transport unit.
Units and Assemblies
Loading Document
Inserting Document Manually
UpperTransport Unit
OPERATING INSTRUCTION
CHAPTER
1

1-2
Units and Assemblies
This section shows the exterior view and assemblies of the scanner. This section also provides
names of each part and describes their functions.
■Units
wHopper rExtension yPaper guide iSide cover oPower switch !1 Power inlet
No. Function
qStacker.
wHopper.
eUsed to operate the scanner.
rUsed to prevent documents from hanging down.
tOpen here when adjusting the print head position or when replacing the print head.
yUsed to adjust the document size.
uScans while feeding documents.
iOpen here when replacing the back-side lamp.
oTurns on or off the power.
!0 Video and RS-232C (M3099EX/EH) or SCSI (M3099GX/GH) interface connectors.
!1 Connect the power cable from an AC power outlet here.
qStacker eOperator panel tEndorser cover uUpper transport unit !0 Interface connectors

1-3
■Assemblies
Sheet guide assembly
Lamp unit
Lamp (Back-side lamp)
Lamp socket covers
Lamp (Front-side lamp)
Pick rollers
Roller ASY
Guide plate
Pad
Belt ASY
Belt
Separation roller

1-4
Fan the sheets before setting the
document on the hopper table.
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
Load the document for reading.
Loading Document
NOTE
• Squeeze the lock lever to free the guides.
• Remove paper clips and staples. Flatten
the hole with your finger.
• Usually, the hopper
capacity is set to 1,000
documents. You can set
sheets up to the MAX line indicated inside
the guides.
NOTE
Hold both ends and bend the
documents into an arch. Then
hold tightly and straighten
them. The center of documents
swells and air is introduced
between the documents.
Stacker
Lock lever
Guide
Hopper table
Extension
Line mark
Lock lever
Guide
Extension
1
2
15 to 20 mm
Adjust the guides to the document
width. And load documents face-up.

1-5
Adjust the stacker table to the
document size.
3
NOTE
Extend the stacker table and extension for
long documents. (greater
than A4 or LT) Turn down
the lever and extend the
stopper for small
documents.
Stopper adjustment:
Stopper
Document
about 20 mm
• If you have set the HOPPER HEIGHT to
500 in SETUP MODE (see Operator’s
Guide), you can set sheets up to the
middle line in the hopper.
• If you have set the HOPPER HEIGHT to
250, you can set sheets up to half the
height of the middle line in the hopper.
• Use the extension for long documents.
• Do not mix different width documents.
Extension
Stacker table Lever
(inside) Stopper Stacker
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
Scanned documents are stacked
in the stacker for removal.
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
4
Middle line
MAX line

1-6
Place documents face-up at the
center of the hopper table.
Inserting Document Manually
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
Insert the documents until the
front ends touch the guide plate of
the hopper table and adjust the
guides to the document size.
1
2
Hopper table Document
(face-up) Guides
Guide plate
If the scanner is in Manual Mode, set the documents as follows:
NOTE
For information on setting
Manual Mode, see the
Operating Instructions in the
Operator’s Guide.

1-7
■Opening the UpperTransport Unit
Lift the lever located below the
operator panel to open the upper
transport unit.
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
■Closing the Upper Transport Unit
Upper Transport Unit
Lower the upper transport unit
with both hands.
CAUTION
Make sure that the upper transport unit is
in the locked position before reaching
inside the scanner.
WARNING
Before lowering down the unit, make sure that the area
between the main machine and the upper transport unit is
clear of all objects and fingers.
ACHTUNG
Bevor Sie die obere Einheit absenken, überzeugen Sie sich,
daß keine Gegenstände oder Finger eingeklemmt werden.
Lift the upper transport unit to
release the lock.
1
1
2
Lever
Operator panel
NOTE
Press the upper transport unit with both
hands to secure the lock.

2-1
This chapter describes the cleaning tools and roller position, and
cleaning of rollers, transport paths and back-side lamp, sensors, and
front-side lamp.
Cleaning Tools and Roller Position
Rollers
Transport Paths and Glass Surface
Sensors
Front-Side Lamp
CLEANING
2
CHAPTER

2-2
Cleaning Tools and Roller Position
Tools Type No. Frequencies Remarks
Cleaning sheet CA99501-0016 Every 50,000 sheets 20 sheets/1 pack
(*)
Cleaner F2 CA99501-0014 • Front-side lamp 1 bottle
(*) Every 100,000 sheets
• Belt/Roller
Every 100,000 sheets
Isopropyl alcohol CA99501-0013 • Others 1 bottle
or Cleaner F1 (*) Every 200,000 sheets
Q-Tips
Dry cloth
*: Contact dealer or distributer. Type No. may be different in some countries.
NOTE
When the following paper is used, it may be necessary to clean more frequently.
• Paper with smooth surface such as coated paper. (has to be cleaned every 2 or 3 days)
• Paper with almost all printed area. (has to be cleaned every 2 or 3 days)
• Paper with special coating such as carbonless paper. (has to be cleaned everyday)
Rollers

2-3
Rollers
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
Remove the protective paper from
the cleaning sheet.
When “HOPPER EMPTY” is
displayed, press Stop .
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
Place the cleaning sheet on the
hopper table by aligning it with the
guide (left) with the adhesive side
up. Then press
Start
.
Place the same cleaning sheet on
the hopper table with the adhesive
side up by aligning with the guide
(right). Then press
Start
.
When “HOPPER EMPTY” is
displayed, press Stop .
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
■Cleaning the Rollers with Cleaning Sheets
Set the hopper table guides to B4
width.
While pressing
Mode 2
, turn on
the power of the scanner.
When “Warming-up Now”
disappeared, press
Mode 2
once
then
Mode 1
once. B4
B4
Remove the protective paper from a new cleaning sheet and place it with the
adhesive side face down. Then repeat steps
3
through
6
. After cleaning is
complete, turn the power off.
WARNING
Wait at least 3 minutes after turning off the power before cleaning.
ACHTUNG
Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.
1
2
3
4
5
6
7
Guide(left) Front Cleaning sheet
Cleaning sheet Front Guide(right)
Cleaning
sheet
Protective paper

2-4
Wipe the metal roller surfaces
while turning the shaft by hand.
Apply isopropyl alcohol or cleaner
F1 to cloth.
Allow to dry.
Open the upper transport unit.
Allow to dry.
Moisten a Q-Tip with cleaner F2.
Open the upper transport unit.
Wipe the pick rollers, belt and the
upper and lower transport unit
rollers.
WARNING
Do not use cleaner F2
on rubber rollers or belt.
1
2
3
4
1
2
3
4
Steel rollers
Rollers
Belt (inside)
Pick rollers
Rollers Pick rollers Belt (inside)
Steel roller
Q-Tips
■Cleaning the Rollers with Dry Cloth, Isopropyl Alcohol or Cleaner F1
■Cleaning the Steel Rollers with Cleaner F2

2-5
■Cleaning the Transport Paths
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
Pull down on the sheet guide
assembly tabs to remove it.
Wipe the glass clean with a dry cloth
(or moistened with isopropyl alcohol
or cleaner F1 as necessary).
■Cleaning the Glass Surface
Wipe the transport paths with a
dry cloth or soaked in isopropyl
alcohol or cleaner F1.
Open the upper transport unit.
Open the upper transport unit.
Close the upper transport unit.
Align the sheet guide assembly in
the guide rails and push it back
into place.
Transport Paths
and Glass Surface
WARNING
Wait at least 3 minutes after turning off the power before cleaning.
ACHTUNG
Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.
1
2
1
2
3
4
5
Sheet guide assembly
Note
Use a vacuum cleaner to remove paper dust
from the transport paths.

2-6
Open and hold the document
width sensors unit.
Wipe the four sensor surfaces
with a dry cloth (or moistened with
isopropyl alcohol as necessary).
■ Document Width Detection Sensors/Document Detection Sensors
○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○
Wipe the two document detection
sensor surfaces with a dry cloth
(or moistened with isopropyl
alcohol as necessary).
Close the upper transport unit.
Close the document sensor unit.
Open the upper transport unit.
Sensors
Document width detection sensors
1
2
3
4
5
6
Document sensors unit
Scan timing sensor (inside)
Document width detection sensors
(inside)
Document detection sensors