Fujitsu PRIMERGY RX4770 M4 User manual

Operating Manual - English
FUJITSU Server PRIMERGY RX4770 M4
Operating Manual
July 2017

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Copyright 2017 FUJITSU LIMITED
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.
– The contents of this manual may be revised without prior notice.
– Fujitsu assumes no liability for damages to third party copyrights or other rights arising from
the use of any information in this manual.
– No part of this manual may be reproduced in any form without the prior written permission
of Fujitsu.
Microsoft, Windows, Windows Server, and Hyper-V are trademarks or registered trademarks of
Microsoft Corporation in the USA and other countries.
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in the USA and other countries.

RX4770 M4 Operating Manual
Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure these
safety notes are understood before using the product. Keep this manual and the
manual "Safety Notes and Regulations" in a safe place for easy reference while
using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures. VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the product's printed circuit board
assemblies and in the mouse and keyboard are limited-life components. Use of
these components beyond their operating life may result in electrolyte leakage
or depletion, potentially causing emission of foul odor or smoke.
As a guideline, in a normal office environment (25°C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.
High safety use
This product has been designed and manufactured to be used in commercial
and/or industrial areas as a server.
When used as visual display workplace, it must not be placed in the direct field
of view to avoid incommoding reflections (applies only to TX server systems).
The device has not been designed or manufactured for uses which demand an
extremely high level of safety and carry a direct and serious risk of life or body
if such safety cannot be assured.

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These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, use of an AC
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Only for Japan:
About SATA HDDs
The SATA version of this server supports HDDs with SATA / BC-SATA storage
interfaces. Please note that the usage and operation conditions differ
depending on the type of HDD used.
Please refer to the following internet address for further information on the
usage and operation conditions of each available type of HDD:
http://jp.fujitsu.com/platform/server/primergy/harddisk/

RX4770 M4 Operating Manual
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1 Concept and target groups for this manual . . . . . . . . . . 9
1.2 Documentation overview . . . . . . . . . . . . . . . . . . . 10
1.3 Notational conventions . . . . . . . . . . . . . . . . . . . . 11
2 Functional overview . . . . . . . . . . . . . . . . . . . . . . 13
2.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2 Server specification . . . . . . . . . . . . . . . . . . . . . . 22
3 Installation steps, overview . . . . . . . . . . . . . . . . . . 29
4 Important information . . . . . . . . . . . . . . . . . . . . . 31
4.1 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . 31
4.2 CE conformity . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.3 FCC Class A Compliance Statement . . . . . . . . . . . . . 41
4.4 Environmental protection . . . . . . . . . . . . . . . . . . . 42
5 Hardware installation . . . . . . . . . . . . . . . . . . . . . . 45
5.1 Unpacking the server . . . . . . . . . . . . . . . . . . . . . 46
5.2 Installing/removing the server in/from the rack . . . . . . . 47
5.3 Connecting devices to the server . . . . . . . . . . . . . . . 49
5.4 Connecting the server to the mains . . . . . . . . . . . . . . 52
5.4.1 Securing the power cords (AC PSU) . . . . . . . . . . . . . . 52
5.5 Notes on connecting/disconnecting cables . . . . . . . . . 53

Operating Manual RX4770 M4
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6 Starting up and operation . . . . . . . . . . . . . . . . . . . . 55
6.1 Controls and indicators . . . . . . . . . . . . . . . . . . . . . 55
6.1.1 Server front . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.1.1.1 Controls on the front panel . . . . . . . . . . . . . . . . . . 55
6.1.1.2 Indicators on the control panel . . . . . . . . . . . . . . . . 57
6.1.1.3 Indicators on the accessible drives / components . . . . . . . 60
6.1.1.4 Indicators on the HDD/SSD/PCIe SSD modules . . . . . . . 61
6.1.2 Server rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6.1.2.1 Indicators on the I/O panel . . . . . . . . . . . . . . . . . . 62
6.1.2.2 Indicators on the PSUs . . . . . . . . . . . . . . . . . . . . 65
6.1.3 Indicators of the hot-plug system fans . . . . . . . . . . . . . . 66
6.2 ID card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6.3 Switching the server on and off . . . . . . . . . . . . . . . . 68
6.4 Configuring the server . . . . . . . . . . . . . . . . . . . . . 71
6.4.1 Configuring the onboard SATA controller . . . . . . . . . . . . . 71
6.4.2 Configuring the SAS/SATA RAID controller . . . . . . . . . . . . 71
6.4.3 Configuring the server and installing the operating system with
the ServerView Installation Manager . . . . . . . . . . . . . . . 72
6.4.4 Configuring the server and installing the operating system
without the ServerView Installation Manager . . . . . . . . . . . 73
6.5 Cleaning the server . . . . . . . . . . . . . . . . . . . . . . . 74
7 Property and data protection . . . . . . . . . . . . . . . . . . 75
7.1 BIOS Setup security functions . . . . . . . . . . . . . . . . . 75
8 Troubleshooting and tips . . . . . . . . . . . . . . . . . . . . 77
8.1 Power-on indicator remains unlit . . . . . . . . . . . . . . . . 77
8.2 Server switches itself off . . . . . . . . . . . . . . . . . . . . 78
8.3 Screen remains blank . . . . . . . . . . . . . . . . . . . . . . 78
8.4 Flickering stripes on monitor screen . . . . . . . . . . . . . 79
8.5 No screen display or display drifts . . . . . . . . . . . . . . . 79
8.6 Incorrect date and time . . . . . . . . . . . . . . . . . . . . . 80
8.7 System will not boot . . . . . . . . . . . . . . . . . . . . . . . 80

RX4770 M4 Operating Manual
Contents
8.8 HDD error messages at system boot . . . . . . . . . . . . . 80
8.9 Drives reported as "dead" when starting system . . . . . . 81
8.10 Added drive reported as defective . . . . . . . . . . . . . . 81
8.11 Error message on screen . . . . . . . . . . . . . . . . . . . 81
8.12 Expansion cards or onboard devices not recognized . . . . 81

Operating Manual RX4770 M4
Contents
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RX4770 M4 Operating Manual 9
1 Introduction
The scalable PRIMERGY RX4770 M4 server is an Intel-based rack server for
critical company scenarios, e.g. as database management system for medium
or large-sized databases or as a consolidation basis to run an immensely large
number of different applications using virtualization technologies.
Thanks to the high performance of the new Intel®Xeon®P-family CPUs with up
to 28 cores, optionally with embedded FPGA-functionality and the latest DDR4
memory technology. Moreover, the RX4770 M4 delivers a great expandability,
by supporting up to 6,144 GB of main memory and is future-proof with M.2
device support and the latest iRMC S5 for server management of the next
generation. Up to 16 hard disk drives (HDDs) and optionally up to 12 high-speed
PCIe Solid State Drives (SSDs) offer a flexible storage configuration option.
OCP 2.0 technology is onboard to ensure future requirements are met and
budgets are saved.
The limited space of a 2U chassis offers highly efficient power supply units.
Their redundancy on usage demand and the optional Advanced Thermal
Design, will result in lower operational costs.
1.1 Concept and target groups for this manual
This operating manual describes how to install, set up and operate your server.
This operating manual is intended for those responsible for installing the
hardware and ensuring that the system runs smoothly. It contains all the
information you need to put your PRIMERGY RX4770 M4 into operation.
To understand the various expansion options, you will need to be familiar with
the fields of hardware and data transmission and you will require a basic
knowledge of the underlying operating system.

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1.2 Documentation overview
More information on your PRIMERGY RX4770 M4 can be found in the following
documents:
– "Quick Start Hardware - FUJITSU Server PRIMERGY RX4770 M4"
– "ServerView Quick Start Guide"
– "Safety Notes and Regulations" manual
"安全上のご注意 " for Japan
– "Warranty" manual
"保証書 " for Japan
– "ServerView Suite Local Service Concept - LSC" manual
– "Returning used devices" manual and "Service Desk" leaflet
"サポート＆サービス " for Japan
– "FUJITSU Server PRIMERGY RX4770 M4 Upgrade and Maintenance
Manual"
– "D3753 BIOS Setup Utility for FUJITSU Server PRIMERGY RX4770 M4
Reference Manual"
– "Integrated RAID for SAS User Guide"
– "LSI MegaRAID – SAS Software User Guide"
– "Modular RAID Controller / Modular SAS HBA Installation Guide"
IAll documentation on PRIMERGY hardware and ServerView software is
available online from the Fujitsu manuals server at:
http://manuals.ts.fujitsu.com
For Japan:
http://www.fujitsu.com/jp/products/computing/servers/primergy/manual/
The complete PRIMERGY documentation set can also be downloaded
as a DVD ISO image at:
ftp://ftp.ts.fujitsu.com/images/serverview/manuals
For Japan:
http://www.fujitsu.com/jp/products/computing/servers/primergy/downloads/

RX4770 M4 Operating Manual 11
Introduction
Further sources of information:
– ServerView Suite Glossary
– Manual for the monitor
– Documentation for the boards and drives
– Operating system documentation
– Information files in your operating system
1.3 Notational conventions
The following notational conventions are used in this manual:
Text in italics indicates commands or menu items.
"Quotation marks" indicate names of chapters and terms that are being
emphasized.
Êdescribes activities that must be performed in the order
shown.
VCAUTION! pay particular attention to texts marked with this symbol.
Failure to observe this warning may endanger your life,
destroy the system or lead to the loss of data.
Iindicates additional information, notes and tips.

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Introduction
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RX4770 M4 Operating Manual 13
2 Functional overview
This section provides information on the features and technical data of the
PRIMERGY RX4770 M4 server.
2.1 Features
Intel®Xeon®CPUs
The server can be equipped with up to four Intel®Xeon®CPUs (Platinum,
Gold).
Customer Self Service (CSS)
The PRIMERGY Customer Self Service (CSS) concept enables you to identify
and replace the affected component yourself in the case of certain error
scenarios.
In the CSS concept, you can replace the following components yourself in the
event of an error:
– Hot-plug HDD/SSD modules
– Hot-plug PSUs
– Memory modules (not allowed for Japan)
– System fans
– Expansion cards (not allowed for Japan)
For information on replacing these components, see the "FUJITSU Server
PRIMERGY RX4770 M4 Upgrade and Maintenance Manual".
CSS indicators on the control panel and on the back of the PRIMERGY server
provide you with information if a CSS event arises.
In addition, CSS errors are displayed in the ServerView Operations Manager,
the server management software from Fujitsu.
In the event of errors, the ServerView Operations Manager refers you directly
to the affected component and its order information in the Illustrated Spares
catalog of the server in question. (This feature is not available for Japan.)

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IFurther information on the CSS concept is provided in the "PRIMERGY
ServerView Suite Local Service Concept - LSC" manual on the Fujitsu
manuals server.
For the latest information on optional products provided for the
RX4770 M4 see the configurator of the server:
http://ts.fujitsu.com/products/standard_servers/index.html
For Japan:
http://www.fujitsu.com/jp/products/computing/servers/primergy/
System board
The features of the system board are described in the "FUJITSU Server
PRIMERGY RX4770 M4 Upgrade and Maintenance Manual", the setup
possibilities are described in the "D3753 BIOS Setup Utility for FUJITSU Server
PRIMERGY RX4770 M4 Reference Manual".
Trusted Platform Module (TPM)
A Trusted Platform Module (TPM) for safer storage of keys can be implemented
as an option. This module enables programs from third party manufacturers to
store key information (e.g. drive encryption using Windows Bitlocker Drive
Encryption).
The TPM is activated via the BIOS system (for more information, refer to the
“D3753 BIOS Setup Utility for FUJITSU Server PRIMERGY RX4770 M4
Reference Manual").
VCAUTION!
– When using the TPM, note the program descriptions provided by the
third party manufacturers.
– You must also create a backup of the TPM content. To do this, follow
the third party manufacturer's instructions. Without this backup, if the
TPM or the system board is faulty you will not be able to access your
data.
– If a failure occurs, please inform your service about the TPM
activation before it takes any action, and be prepared to provide them
with your backup copies of the TPM content.

RX4770 M4 Operating Manual 15
Functional overview
Slots for expansion cards
Four PCIe slots are supported with CPU1&CPU2.
Additional four PCIe slots are supported with CPU3 & CPU4.
Slot 1: PCIe Gen3 x16 @CPU1 for low profile cards
Slot 2: PCIe Gen3 x16 @CPU1 for low profile cards
Slot 3: PCIe Gen3 x16 @CPU4 for full height cards
Slot 4: PCIe Gen3 x16 @CPU4 for full height cards
Slot 5: PCIe Gen3 x16 @CPU2 for low profile cards
Slot 6: PCIe Gen3 x16 @CPU3 for full height cards
Slot 7: PCIe Gen3 x16 @CPU3 for full height cards
Slot 8: PCIe Gen3 x16 @CPU2 for low profile cards (used for the internal
modular RAID controller with FBU option if selected)
One horizontal chassis slot is occupied by the OCP module.
HDDs/SSDs/PCIe-SSDs
The server can be equipped with up to 16x HDD/SSD modules or with up to 12x
PCIe SSD. Each SAS/SATA HDD / SAS/SATA SSD / PCIe SSD module can
accommodate with 2.5-inch format. The HDD/SSD/PCIe SSD module is
connected to the SAS/SATA backplane wirelessly. This allows HDD/SSD/PCIe
SSD modules to be plugged in or pulled out easily.
To control SAS/SATA HDDs or SAS/SATA SSDs, an additional RAID controller
must be installed. Direct support to control PCIe SSD modules via onboard CPU
PCIe interface. Mixed configurations of SAS/SATA HDDs and SAS/SATA SSDs
within the same logical drive (RAID array) are not supported.
If the server has the corresponding RAID configuration, SAS/SATA HDD/SSD
modules can also be replaced during operation.
SAS/SATA RAID controller
The server is available with the following SAS/SATA RAID controllers for
operating the internal SAS/SATA HDDs/SSDs:
– Modular Host Bus Adapter with "Integrated RAID" (IR). RAID levels 0 and 1
are supported for internal HDD configurations.

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– Modular RAID 0/1 controller with "MegaRAID functionality" (integrated
MegaRAID).
RAID levels 0, 1, 10, 5 and 50 are supported for internal HDD configurations.
– Modular RAID 5/6 controller with "MegaRAID functionality" (MegaRAID).
RAID levels 0, 1, 10, 5, 50, 6 and 60 are supported for internal HDD
configurations. As an option, a flash backup unit (FBU) can save the
memory content even if the power fails. Cache memory size of 1 GB or 2 GB
is available.
IFor more information on configuring the SAS/SATA controller, see
section "Configuring the SAS/SATA RAID controller" on page 71.
Further information on SAS/SATA RAID controllers is provided in the
"Modular RAID Controller Installation Guide" (on the Fujitsu manuals
server under x86 Servers - Expansion Cards - Storage Adapters - LSI SAS /
SCSI RAID Controllers).
Further information on other SAS/SATA RAID controllers (e.g. for
operating external SAS/SATA HDDs or tape drives) is available on the
Fujitsu manuals server under x86 Servers - Expansion Cards - Storage
Adapters - LSI SAS / SCSI RAID Controllers.
Flash Backup Units
Up to three Flash Backup Units (FBUs) back up the memory contents of their
corresponding RAID controllers in the event of power failure (option).
Accessible drives / components
– Optical disk drive (ODD)
An installation slot for an ultra slim ODD is available (optional).
– USB connectors
5 x USB 3.0 connector (2x front, 2x rear, 1x internal)
There are two USB 3.0 connectors on the front of the server that support
activities carried out by the service technician. At the rear there are 2x USB
3.0 connectors.
There is one USB3.0 connector internally.

RX4770 M4 Operating Manual 17
Functional overview
Power supply unit (PSU)
The server comes with two PSUs in a 1600 watt version for mains voltages of
100 - 240 V.
To serve as a redundant power supply support. If one PSU fails, the second
PSU in the redundant configuration ensures operation can continue
uninterrupted and the defective PSU can be replaced during operation (hot-
plug).
To serve as non redundant power supply support. If one PSU fails, the system
may run with CPU performance limited condition to ensure operation can
continue uninterrupted then the defective PSU can be replaced during
operation (hotplug).
Advanced Thermal Design
The Advanced Thermal Design option allows you to operate the system with a
wider temperature range either of 5 °C to 40 °C or 5 °C to 45 °C, depending on
your system and configuration.
VCAUTION
In a system that is configured with Advanced Thermal Design, only
certain components which support the respectively increased higher
operating temperature range may be installed and used. For applicable
restrictions, please refer to the official configurator tool.
High level of availability and data security
When memory data is accessed, 1-bit errors are identified in the main memory
and automatically corrected with the error correcting code (ECC) method.
AC Input voltage Available modes
AC 100 V - 127 V No redundant PSU support (mode: two fixed PSUs)
AC 200 V - 240 V Redundant PSU support (mode: 1+1 PSU)
This option can only be ordered from the
manufacturer and is indicated by the respective
logo on the identification rating plate.

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ASR&R (Automatic Server Reconfiguration and Restart) restarts the system in
the event of an error and automatically "hides" the defective system
components.
The PDA (Prefailure Detection and Analysis) technology from Fujitsu analyzes
and monitors all components that are critical for system reliability.
A RAID controller supports different RAID levels and increases the availability
and data security of the system.
The hot-plug HDD/SSD modules provide additional availability.
iRMC S5 with integrated management LAN connector
The iRMC S5 (integrated Remote Management Controller) is a Baseboard
Management Controller (BMC) with integrated management LAN connector
and expanded functionality that was previously only available with additional
plug-in cards. In this way, the iRMC S5 enables complete control of PRIMERGY
servers, regardless of system status, and thus particularly the control of
PRIMERGY servers that are in the "out-of-band" system status.
Major functions supported by the iRMC S5 include the following:
●Browser access via iRMC S5´s own Web server
●Secure communication (SSH, SSL)
●Power Management for the managed server (depending on its system
status)
●Power Consumption Management
●Connecting virtual drives as remote storage
●Text-based and graphic console bypass (Advanced Video Redirection)
●Remote Storage
●Command Line Interface (CLI)
●Simple, interactive or script-based iRMC S5 configuration
●Customer Self Service (CSS)
●iRMC S5´s own user management
●Multi-computer, global iRMC S5 user administration using an LDAP
Directory Service
●Automatic network configuration via DNS / DHCP

RX4770 M4 Operating Manual 19
Functional overview
●Power supply of the iRMC S5 via the system standby supply
●Full-coverage alarm management
●System Event Log (SEL) reading and processing
●IPMI support
●CIM / WS-MAN support
●Internal Event Log for user login / logout auditing
More information about the iRMC S5 can be found in the "iRMC S5 - integrated
Remote Management Controller" user guide (on the Fujitsu manuals server
under x86 Servers - Software - ServerView Suite - Out-Of-Band Management).
Server management
Server management is implemented using the ServerView Operations Manager
supplied and the PDA (Prefailure Detection and Analysis) technology from
Fujitsu. PDA reports the threat of a system error or overload at an early stage,
allowing preventive measures to be taken.
The ServerView Operations Manager enables the management of all
PRIMERGY servers in the network via a central console. The ServerView
Operations Manager supports the following functions:
●Round-the-clock monitoring, regardless of server status
●High-performance, graphical console bypass (AVR) protected by
HTTPS/SSL (128 bit)
●Remote storage via USB
●Remote power on
●Intrusion detection in the floorstand model
●Temperature monitoring of the CPU and the surrounding area
●Detailed status and error reports for CPUs and main memory
●Watchdog timer for Automatic Server Reconfiguration and Restart (ASR&R)
in the event that memory modules or CPUs fail
●Power monitoring
●End-of-life monitoring of fans with prompt notification before failure
●Watchdog timer for monitoring the operating system with ASR&R

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Further information on the ServerView Operations Manager is provided in the
associated documentation.
ServerView Installation Manager
You can configure the PRIMERGY server quickly and precisely with the
ServerView Installation Manager software provided. User-guided menus are
available for installing the server operating system (for further details see
section "Configuring the server" on page 71).
Service and support
PRIMERGY servers are easy to maintain and modular, thus enabling quick and
simple maintenance.
The handles and locks (touch points) used to exchange components are
colored green to ensure simple and immediate recognition.
In order to prevent the components from being damaged by incorrect handling
when they are being installed and removed, the areas of all components that
can be touched without damaging them are also marked green.
PRIMERGY diagnostic LEDs fitted on the system board indicate which
component (memory module, CPU, fan or expansion card) is not functioning
properly.
The Flash EPROM program supplied with the Fujitsu utilities supports a fast
BIOS update.
With the iRMC (integrated Remote Management Controller) on the system
board, the PRIMERGY RX4770 M4 server can also be maintained and serviced
remotely. This enables remote diagnosis for system analysis, remote
configuration and remote restart should the operating system or hardware fail.