Fujitsu PRIMERGY RX4770 M6 User manual

FUJITSU Server PRIMERGY RX4770 M6
Upgrade and Maintenance Manual
Upgrade and Maintenance Manual - English
12/2020

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To ensure a consistently high quality standard and user-friendliness, this documentation was
created to meet the regulations of a quality management system which complies with the
requirements of the standard DIN EN ISO 9001:2015.
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Copyright and Trademarks
Copyright 2020 FUJITSU LIMITED
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.
–The contents of this manual may be revised without prior notice.
–Fujitsu assumes no liability for damages to third party copyrights or other rights arising from
the use of any information in this manual.
–No part of this manual may be reproduced in any form without the prior written permission
of Fujitsu.
Microsoft, Windows, Windows Server, and Hyper-V are trademarks or registered trademarks of
Microsoft Corporation in the USA and other countries.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the USA and other countries.

Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure that
these safety notes are understood before using the product. Keep this manual
and the "Safety Notes and Regulations" manual in a safe place for easy
reference while using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures.
VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the printed circuit board
assemblies of the product and in the mouse and keyboard are limited-life
components. Use of these components beyond their operating life may result
in electrolyte leakage or depletion, potentially causing emission of foul odor or
smoke.
As a guideline, in a normal office environment (25 °C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.
High safety use
This product has been designed and manufactured to be used in commercial
and/or industrial areas as a server.
RX4770 M6 Upgrade and Maintenance Manual

The product is not suitable for use at visual display workplaces according to §2
of the Workplace Regulations (applies to all server systems except TX server
systems).
When used as visual display workplace, it must not be placed in the direct field
of view to avoid incommoding reflections (applies only to TX server systems).
The device has not been designed or manufactured for uses which demand an
extremely high level of safety and carry a direct and serious risk of life or body
if such safety cannot be assured.
These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, the use of an
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Upgrade and Maintenance Manual RX4770 M6

Only for Japan: About SATA HDDs
The SATA version of this server supports HDDs with SATA/BC-SATA storage
interfaces. Please note that the usage and operation conditions differ
depending on the type of HDD used.
For more information on the usage and operation conditions of each available
type of HDD, see the following internet address:
https://jp.fujitsu.com/platform/server/primergy/harddisk/
Only for Japan:
Shielded LAN cables should be used in this product.
RX4770 M6 Upgrade and Maintenance Manual

Version history
Issue
number
Issue date Description
V 1.0 10/2020 Initial release
V 2.0 11/2020 Update 1
●Apache Pass, BarlowPass, NVM/LRDIMM
renamed, new term is Optane PMem
●Instructions for using ISM added to: Verifying
system information backup/restore, Resetting
the boot retry counter, Resetting the error
status after replacing CPUs, Resetting the
error status after replacing memory modules
● BIOS menu changed: Looking for the MAC
address of a LAN controller
● Description of the SFP+ transceiver modules
changed
● Preliminary/Concluding steps: Resetting the
error status after replacing memory modules
or CPU removed
● Removing/ Replacing the TPM - Tools: a pair
of side-cut pliers added
V 3.0 11/2020 Update 2
●Screw list changed
●Updating the golden image for BIOS firmware
● Reuse HDD frames in Japan
● Expansion cards in standard PCIe slots
Upgrade and Maintenance Manual RX4770 M6

Content
1 Introduction 17
1.1 Concept and target groups of this manual 17
1.2 Notational conventions 17
2 Before you start 19
2.1 Basic information 19
2.1.1 Proceeding 19
2.1.2 Advanced Thermal Design (ATD) 19
2.1.3 Installing optional components 20
2.1.4 Replacing a defective component 20
2.2 Classification of procedures 21
2.2.1 Assignment of unit categories 21
2.2.2 Customer Replaceable Units (CRU) 21
2.2.3 Upgrade and Repair Units (URU) 22
2.2.4 Field Replaceable Units (FRU) 23
2.3 Average task duration 24
2.4 Tools you need at hand 25
2.5 Documentation overview 26
2.5.1 Downloading manuals 26
2.5.2 List of documents 26
3 Important information 29
3.1 Introduction 29
3.2 Safety instructions 29
3.2.1 Basic safety instructions 29
3.2.2 Before starting up 30
RX4770 M6 Upgrade and Maintenance Manual

3.2.3 Installation and operation 30
3.2.4 Batteries 33
3.2.5 Working with optical disk drives (ODDs) and media 33
3.2.6 Laser information 35
3.2.7 Modules with Electrostatic-Sensitive Devices (ESD modules) 35
3.2.8 Transporting the server 37
3.2.9 Installing the server in the rack 38
3.2.10 Other important information 38
3.3 ENERGY STAR 39
3.4 CE conformity 39
3.5 FCC Class A Compliance Statement 40
3.6 Environmental protection 41
4 Basic hardware procedures 43
4.1 Using diagnostic information 43
4.1.1 Proceeding 43
4.1.2 Determining the error class 43
4.1.3 Locating the defective component 44
4.2 Removing the front cover with lock 45
4.3 Shutting down the server 46
4.4 Disconnecting the power cord 47
4.4.1 Disconnecting the power cord (AC PSU) 47
4.5 Getting access to the component 48
4.5.1 Safety notes 48
4.5.2 Extending the server out of the rack 48
4.5.3 Removing the server from the rack 50
4.5.4 Removing the top covers 51
4.6 Reassembling 53
4.6.1 Safety notes 53
4.6.2 Installing the top covers 53
Content
Upgrade and Maintenance Manual RX4770 M6

4.6.3 Installing the server in the rack 55
4.6.4 Sliding the server into the rack 58
4.7 Connecting the power cord 59
4.7.1 Connecting the power cord (AC PSU) 59
4.8 Switching on the server 60
4.9 Installing the front cover with lock 61
4.10 Handling riser modules 62
4.10.1 Positions of riser modules 62
4.10.2 Removing a riser module 63
4.10.3 Installing a riser module 63
4.11 Handling the fan cage 64
4.11.1 Removing the fan cage 64
4.11.2 Installing the fan cage 66
4.12 Handling the air duct 68
4.12.1 Removing the air duct 68
4.12.2 Installing the air duct 71
4.13 Handling the top system board carrier 73
4.13.1 Removing the top system board carrier 73
4.13.2 Installing the top system board carrier 76
5 Basic software procedures 81
5.1 Validation 81
5.2 Starting the maintenance task 81
5.2.1 Suspending BitLocker functionality 81
5.2.2 Disabling the boot watchdog 82
5.2.3 Removing backup and optical disk media 84
5.2.4 Verifying and configuring the backup software solution 84
5.2.5 Switching on the ID indicator 84
5.3 Completing the maintenance task 85
5.3.1 Updating or recovering the BIOS and iRMC S5 85
5.3.2 Verifying system information backup or restore 88
Content
RX4770 M6 Upgrade and Maintenance Manual

5.3.3 Updating expansion card firmware 89
5.3.4 Reconfiguring the backup software solution 91
5.3.5 Resetting the boot retry counter 91
5.3.6 Resetting the error status after replacing memory modules or
CPU 93
5.3.6.1 Resetting the error status after replacing CPUs 93
5.3.6.2 Resetting the error status after replacing memory modules 95
5.3.6.3 Locating the defective server 97
5.3.7 Enabling the boot watchdog 98
5.3.8 Enabling replaced components in the BIOS 99
5.3.9 Verifying the memory mode 99
5.3.10 Verifying the system time settings 100
5.3.11 Viewing and clearing the System Event Log (SEL) 101
5.3.12 Updating the NIC configuration file in a Linux and VMware
environment 104
5.3.13 Resuming BitLocker functionality 104
5.3.14 Performing a RAID array rebuild 105
5.3.15 Looking for MAC/WWN/GUID and SAS addresses 106
5.3.15.1 Basic information 106
5.3.15.2 Looking for the MAC address of a LAN controller 107
5.3.15.3 Looking for the WWN address of a fibre channel controller 108
5.3.15.4 Looking for the GUID address of an infiniband or Omni-Path
controller 109
5.3.15.5 Looking for SAS addresses of SAS controllers for external
devices 109
5.3.16 Using the Chassis ID Prom Tool 110
5.3.17 Configuring LAN teaming 112
5.3.18 Switching off the ID indicator 113
5.3.19 Performing a fan test 114
5.3.20 Updating the golden image 115
5.3.20.1 Updating the golden image for iRMC S5 firmware 115
5.3.20.2 Updating the golden image for BIOS firmware 117
6 Power supply unit (PSU) 119
6.1 Safety notes 119
6.2 Basic information 119
Content
Upgrade and Maintenance Manual RX4770 M6

6.3 Redundant power supply 123
6.3.1 Installing a hot-plug PSU 123
6.3.2 Removing a hot-plug PSU 125
6.3.3 Replacing a hot-plug PSU 128
6.4 Replacing the power distribution board 129
7 Hard disk drive (HDD) / solid state disk (SSD) 135
7.1 Safety notes 135
7.2 Basic information 136
7.3 Handling HDDs or SSDs without installation frame 137
7.3.1 2.5-inch HDD/SSD and 2.5-inch installation frame 137
7.4 2.5-inch HDD/SSD configurations 139
7.4.1 Overview of configurations 139
7.4.1.1 Configuration with up to eight HDD/SSD or PCIe SSD
modules 139
7.4.1.2 Configuration with up to 16 HDD/SSD or PCIe SSD modules 140
7.4.1.3 Configuration with up to 24 HDD/SSD or PCIe SSD modules 141
7.4.2 Installing 2.5-inch HDD/SSD modules 142
7.4.3 Removing 2.5-inch HDD/SSD modules 145
7.4.4 Replacing a 2.5-inch HDD/SSD module 147
7.4.5 Replacing a 8x 2.5-inch HDD backplane 149
7.4.6 Replacing the 24x 2.5-inch HDD backplane and SAS expander
switch board 152
7.4.7 Upgrading configuration from eight to 16 2.5-inch HDDs/SSDs 159
7.4.8 Replacing the SAS expander board 162
8 Fans 167
8.1 Safety notes 167
8.2 Basic information 167
8.3 Replacing a fan module 168
Content
RX4770 M6 Upgrade and Maintenance Manual

9 Expansion cards and backup units 171
9.1 Safety notes 171
9.2 Basic information 172
9.3 Handling slot brackets 175
9.3.1 Installing slot brackets 175
9.3.2 Removing slot brackets 177
9.4 Handling SFP+ transceiver modules 177
9.4.1 Installing SFP+ transceiver modules 177
9.4.2 Removing SFP+ transceiver modules 183
9.5 OCP (Open Compute Project) modules 187
9.5.1 Position of the OCP module 187
9.5.2 Installing an OCP module 188
9.5.3 Removing an OCP module 190
9.5.4 Replacing the OCP module 192
9.6 Expansion cards in standard PCIe slots 194
9.6.1 Installing an expansion card 194
9.6.2 Removing an expansion card 200
9.6.3 Replacing an expansion card 203
9.6.4 Replacing a PCIe holder 205
9.7 Expansion cards in riser modules 208
9.7.1 Installing an expansion card in a riser module 208
9.7.2 Removing an expansion card from a riser module 210
9.7.3 Replacing an expansion card from a riser module 212
9.8 GPU cards in riser modules 214
9.8.1 Installing a GPU card in a riser module 214
9.8.2 Removing a GPU card from a riser module 222
9.8.3 Replacing a GPU card from a riser module 223
9.9 Replacing a riser card 225
9.10 Flash backup unit (FBU) 227
9.10.1 Position of the FBUs 227
9.10.2 Installing an FBU 227
9.10.3 Removing an FBU 231
Content
Upgrade and Maintenance Manual RX4770 M6

9.10.4 Replacing an FBU 233
10 Main memory 235
10.1 Safety notes 235
10.2 Basic information 236
10.2.1 Slots and features 236
10.2.2 Memory population conditions 239
10.2.3 Modes of operation 240
10.2.3.1 DDR4 DIMM 240
10.2.3.2 DDR4 DIMM and Optane PMem modules 241
10.3 Installing memory modules 243
10.4 Removing memory modules 247
10.5 Replacing memory modules 250
10.6 Handling memory dummy modules 253
11 Processor (CPU) 255
11.1 Safety notes 255
11.2 Basic information 256
11.3 Upgrading to 4 CPU configuration 258
11.4 Replacing a CPU or heat sink 269
12 Liquid cooling (LC) 277
12.1 Safety notes 277
12.2 Basic information 277
12.3 Replacing the CPU or LC kit 281
Content
RX4770 M6 Upgrade and Maintenance Manual

13 Accessible drives 299
13.1 Safety notes 299
13.2 Basic information 299
13.3 Optical disk drive (ODD) 300
13.3.1 Positions of the ODD 300
13.3.2 ODD latch 302
13.3.3 Installing the ODD 302
13.3.4 Removing the ODD 307
13.3.5 Replacing the ODD 312
14 Front panel 315
14.1 Safety notes 315
14.2 Basic information 315
14.3 Common operation panel (COP) 316
14.3.1 Replacing the COP 316
14.4 Front VGA 323
14.4.1 Replacing the front VGA 323
15 System board and components 327
15.1 Safety notes 327
15.2 Basic information 327
15.3 CMOS battery 328
15.3.1 Replacing the CMOS battery 328
15.4 Trusted Platform Module (TPM) 331
15.4.1 TPM kit 331
15.4.2 Position of the TPM 332
15.4.3 Installing the TPM 332
15.4.4 Removing the TPM 336
Content
Upgrade and Maintenance Manual RX4770 M6

15.4.5 Replacing the TPM 341
15.5 iRMC microSD card 345
15.5.1 Note for embedded Lifecycle Management (eLCM) 345
15.5.2 Installing the iRMC microSD card 345
15.5.3 Removing the iRMC microSD card 347
15.5.4 Replacing the iRMC microSD card 349
15.6 M.2 SSD 350
15.6.1 Slots and bolts for M.2 SSDs 350
15.6.2 Installing an M.2 SSD 352
15.6.3 Removing an M.2 SSD 356
15.6.4 Replacing an M.2 SSD 359
15.7 Dual microSD 64GB Enterprise 361
15.7.1 Position of the Dual microSD 64GB Enterprise 361
15.7.2 Installing the Dual microSD 64GB Enterprise 361
15.7.3 Removing the Dual microSD 64GB Enterprise 365
15.7.4 Replacing the Dual microSD 64GB Enterprise 367
15.7.5 Replacing the microSD card 369
15.8 UPI cables 371
15.8.1 Replacing the UPI cables 371
15.9 System board 373
15.9.1 Replacing the top system board 373
15.9.2 Replacing the bottom system board 378
16 Appendix A 387
16.1 Mechanical overview 387
16.1.1 Server front 387
16.1.1.1 2.5-inch HDD/SSD configuration 387
16.1.2 Server rear 389
16.1.2.1 Server rear with air cooling 389
16.1.2.2 Server rear with liquid cooling 390
16.1.3 Server interior 391
16.1.3.1 Servers with air cooling 391
16.1.3.2 Servers with liquid cooling (LC) 393
Content
RX4770 M6 Upgrade and Maintenance Manual

16.2 Connectors and indicators 395
16.2.1 System board 395
16.2.1.1 Bottom system board D3892-A100 395
16.2.1.2 Top system board D3892-B100 400
16.2.2 Server front 403
16.2.2.1 Connectors on the server front 403
16.2.2.2 Indicators on the COP 404
16.2.2.3 Indicator on the ODD 407
16.2.2.4 Indicators on hot-plug HDD / SSD / PCIe SSD modules 408
16.2.3 Server rear 409
16.2.3.1 Connectors on the server rear 409
16.2.3.2 ID, CSS and Global Error indicators 410
16.2.3.3 LAN indicators 413
16.2.3.4 Indicator on hot-plug PSU 414
16.2.4 Indicator of the hot-plug system fan 414
16.2.5 Acoustic indicators 415
16.3 Onboard settings 416
16.4 Minimum startup configuration 417
17 Appendix B 419
17.1 Supplied documents 419
Content
Upgrade and Maintenance Manual RX4770 M6

1 Introduction
1.1 Concept and target groups of this manual
This upgrade and maintenance manual provides instructions for the following
procedures:
–Upgrading the server configuration by adding optional hardware
components.
–Upgrading the server configuration by replacing existing hardware
components with superior ones.
–Replacing defective hardware components.
This manual focuses on on-site maintenance tasks. It is recommended to
prepare each service assignment following remote diagnostics procedures, as
described in the "ServerView Suite Local Service Concept (LSC)" manual, see
"Documentation overview" on page 26.
CAUTION
The document at hand comprises procedures of a wide range of
complexity.
▶Check the profile of qualification for technicians before assigning
tasks.
▶Before you start, carefully read "Classification of procedures" on
page 21.
1.2 Notational conventions
The following notational conventions are used in this manual:
Text in bold Indicates references to names of interface
elements.
Text in monospace Indicates commands and text to be entered by
the user.
RX4770 M6 Upgrade and Maintenance Manual 17

"Quotation marks" Indicate names of chapters and terms that are
being emphasized.
▶ Describes activities that must be performed in
the order shown.
[Abc] Indicates keys on the keyboard.
CAUTION
Pay particular attention to texts marked with this
symbol. Failure to observe this warning may
endanger your life, destroy the system or lead
to the loss of data.
I
Indicates additional information, notes and tips.
Indicates the procedure category in terms of
complexity and qualification requirements, see
"Classification of procedures" on page 21.
Indicates the average task duration, see
"Average task duration" on page 24.
Introduction
18 Upgrade and Maintenance Manual RX4770 M6

2 Before you start
2.1 Basic information
2.1.1 Proceeding
Before you start any upgrade or maintenance task, proceed as follows:
▶Carefully read the safety instructions, see "Important information" on
page 29.
▶Make sure that all necessary manuals are available, see "Documentation
overview" on page 26. Print the PDF files if required.
▶Make yourself familiar with the procedure categories, see "Classification of
procedures" on page 21.
▶Ensure that all required tools are available, see "Tools you need at hand" on
page 25.
2.1.2 Advanced Thermal Design (ATD)
The ATD option allows you to operate the system with a wider temperature
range either of 5 °C to 40 °C or 5 °C to 45 °C, depending on your system and
configuration.
This option can only be ordered from the
manufacturer and is indicated by the respective
logo on the identification rating plate.
CAUTION
▶In a system that is configured with ATD, only certain components
which support the respectively increased higher operating
temperature range may be installed and used. For applicable
restrictions, see the official configurator tool.
RX4770 M6 Upgrade and Maintenance Manual 19

2.1.3 Installing optional components
The operating manual of your server gives an introduction to server features
and provides an overview of available hardware options.
Use the Fujitsu ServerView Suite management software and the iRMC S5 web
interface to prepare hardware expansions. For more information about
ServerView Suite documentation, see "Documentation overview" on page 26.
Please see the following ServerView Suite topics:
–Operation
–Virtualization
–Maintenance
–Out-Of-Band Management
For the latest information on hardware options, see the hardware
configurator of your server, available online at the following address:
https://www.fujitsu.com/fts/products/computing/servers/primergy/
index.html
For Japan:
https://www.fujitsu.com/jp/products/computing/servers/primergy/
Please contact your local Fujitsu customer service partner for details on how to
order expansion kits or spare parts.
2.1.4 Replacing a defective component
The Global Error indicator on the front of the server reports defective hardware
components that need to be replaced. For more information on the controls
and indicators of your server, see the operating manual of your server and
"Connectors and indicators" on page 395.
If the system has been powered off in order to replace a non-hot plug unit, a
system of PRIMERGY diagnostic indicators guides you to the defective
component. The "Indicate CSS" button enables the indicator next to the
defective component even if the server has been switched off and
disconnected from the mains. For more information, see "Using diagnostic
information" on page 43 and "Indicators on the COP" on page 404.
Before you start
20 Upgrade and Maintenance Manual RX4770 M6