Fujitsu PRIMERGY RX4770 M6 User manual

FUJITSU Server PRIMERGY RX4770 M6
Upgrade and Maintenance Manual
Upgrade and Maintenance Manual - English
12/2020

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To ensure a consistently high quality standard and user-friendliness, this documentation was
created to meet the regulations of a quality management system which complies with the
requirements of the standard DIN EN ISO 9001:2015.
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Copyright and Trademarks
Copyright 2020 FUJITSU LIMITED
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.
–The contents of this manual may be revised without prior notice.
–Fujitsu assumes no liability for damages to third party copyrights or other rights arising from
the use of any information in this manual.
–No part of this manual may be reproduced in any form without the prior written permission
of Fujitsu.
Microsoft, Windows, Windows Server, and Hyper-V are trademarks or registered trademarks of
Microsoft Corporation in the USA and other countries.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the USA and other countries.

Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure that
these safety notes are understood before using the product. Keep this manual
and the "Safety Notes and Regulations" manual in a safe place for easy
reference while using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures.
VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the printed circuit board
assemblies of the product and in the mouse and keyboard are limited-life
components. Use of these components beyond their operating life may result
in electrolyte leakage or depletion, potentially causing emission of foul odor or
smoke.
As a guideline, in a normal office environment (25 °C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.
High safety use
This product has been designed and manufactured to be used in commercial
and/or industrial areas as a server.
RX4770 M6 Upgrade and Maintenance Manual

The product is not suitable for use at visual display workplaces according to §2
of the Workplace Regulations (applies to all server systems except TX server
systems).
When used as visual display workplace, it must not be placed in the direct field
of view to avoid incommoding reflections (applies only to TX server systems).
The device has not been designed or manufactured for uses which demand an
extremely high level of safety and carry a direct and serious risk of life or body
if such safety cannot be assured.
These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, the use of an
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Upgrade and Maintenance Manual RX4770 M6

Only for Japan: About SATA HDDs
The SATA version of this server supports HDDs with SATA/BC-SATA storage
interfaces. Please note that the usage and operation conditions differ
depending on the type of HDD used.
For more information on the usage and operation conditions of each available
type of HDD, see the following internet address:
https://jp.fujitsu.com/platform/server/primergy/harddisk/
Only for Japan:
Shielded LAN cables should be used in this product.
RX4770 M6 Upgrade and Maintenance Manual

Version history
Issue
number
Issue date Description
V 1.0 10/2020 Initial release
V 2.0 11/2020 Update 1
●Apache Pass, BarlowPass, NVM/LRDIMM
renamed, new term is Optane PMem
●Instructions for using ISM added to: Verifying
system information backup/restore, Resetting
the boot retry counter, Resetting the error
status after replacing CPUs, Resetting the
error status after replacing memory modules
● BIOS menu changed: Looking for the MAC
address of a LAN controller
● Description of the SFP+ transceiver modules
changed
● Preliminary/Concluding steps: Resetting the
error status after replacing memory modules
or CPU removed
● Removing/ Replacing the TPM - Tools: a pair
of side-cut pliers added
V 3.0 11/2020 Update 2
●Screw list changed
●Updating the golden image for BIOS firmware
● Reuse HDD frames in Japan
● Expansion cards in standard PCIe slots
Upgrade and Maintenance Manual RX4770 M6

Content
1 Introduction 17
1.1 Concept and target groups of this manual 17
1.2 Notational conventions 17
2 Before you start 19
2.1 Basic information 19
2.1.1 Proceeding 19
2.1.2 Advanced Thermal Design (ATD) 19
2.1.3 Installing optional components 20
2.1.4 Replacing a defective component 20
2.2 Classification of procedures 21
2.2.1 Assignment of unit categories 21
2.2.2 Customer Replaceable Units (CRU) 21
2.2.3 Upgrade and Repair Units (URU) 22
2.2.4 Field Replaceable Units (FRU) 23
2.3 Average task duration 24
2.4 Tools you need at hand 25
2.5 Documentation overview 26
2.5.1 Downloading manuals 26
2.5.2 List of documents 26
3 Important information 29
3.1 Introduction 29
3.2 Safety instructions 29
3.2.1 Basic safety instructions 29
3.2.2 Before starting up 30
RX4770 M6 Upgrade and Maintenance Manual

3.2.3 Installation and operation 30
3.2.4 Batteries 33
3.2.5 Working with optical disk drives (ODDs) and media 33
3.2.6 Laser information 35
3.2.7 Modules with Electrostatic-Sensitive Devices (ESD modules) 35
3.2.8 Transporting the server 37
3.2.9 Installing the server in the rack 38
3.2.10 Other important information 38
3.3 ENERGY STAR 39
3.4 CE conformity 39
3.5 FCC Class A Compliance Statement 40
3.6 Environmental protection 41
4 Basic hardware procedures 43
4.1 Using diagnostic information 43
4.1.1 Proceeding 43
4.1.2 Determining the error class 43
4.1.3 Locating the defective component 44
4.2 Removing the front cover with lock 45
4.3 Shutting down the server 46
4.4 Disconnecting the power cord 47
4.4.1 Disconnecting the power cord (AC PSU) 47
4.5 Getting access to the component 48
4.5.1 Safety notes 48
4.5.2 Extending the server out of the rack 48
4.5.3 Removing the server from the rack 50
4.5.4 Removing the top covers 51
4.6 Reassembling 53
4.6.1 Safety notes 53
4.6.2 Installing the top covers 53
Content
Upgrade and Maintenance Manual RX4770 M6

4.6.3 Installing the server in the rack 55
4.6.4 Sliding the server into the rack 58
4.7 Connecting the power cord 59
4.7.1 Connecting the power cord (AC PSU) 59
4.8 Switching on the server 60
4.9 Installing the front cover with lock 61
4.10 Handling riser modules 62
4.10.1 Positions of riser modules 62
4.10.2 Removing a riser module 63
4.10.3 Installing a riser module 63
4.11 Handling the fan cage 64
4.11.1 Removing the fan cage 64
4.11.2 Installing the fan cage 66
4.12 Handling the air duct 68
4.12.1 Removing the air duct 68
4.12.2 Installing the air duct 71
4.13 Handling the top system board carrier 73
4.13.1 Removing the top system board carrier 73
4.13.2 Installing the top system board carrier 76
5 Basic software procedures 81
5.1 Validation 81
5.2 Starting the maintenance task 81
5.2.1 Suspending BitLocker functionality 81
5.2.2 Disabling the boot watchdog 82
5.2.3 Removing backup and optical disk media 84
5.2.4 Verifying and configuring the backup software solution 84
5.2.5 Switching on the ID indicator 84
5.3 Completing the maintenance task 85
5.3.1 Updating or recovering the BIOS and iRMC S5 85
5.3.2 Verifying system information backup or restore 88
Content
RX4770 M6 Upgrade and Maintenance Manual

5.3.3 Updating expansion card firmware 89
5.3.4 Reconfiguring the backup software solution 91
5.3.5 Resetting the boot retry counter 91
5.3.6 Resetting the error status after replacing memory modules or
CPU 93
5.3.6.1 Resetting the error status after replacing CPUs 93
5.3.6.2 Resetting the error status after replacing memory modules 95
5.3.6.3 Locating the defective server 97
5.3.7 Enabling the boot watchdog 98
5.3.8 Enabling replaced components in the BIOS 99
5.3.9 Verifying the memory mode 99
5.3.10 Verifying the system time settings 100
5.3.11 Viewing and clearing the System Event Log (SEL) 101
5.3.12 Updating the NIC configuration file in a Linux and VMware
environment 104
5.3.13 Resuming BitLocker functionality 104
5.3.14 Performing a RAID array rebuild 105
5.3.15 Looking for MAC/WWN/GUID and SAS addresses 106
5.3.15.1 Basic information 106
5.3.15.2 Looking for the MAC address of a LAN controller 107
5.3.15.3 Looking for the WWN address of a fibre channel controller 108
5.3.15.4 Looking for the GUID address of an infiniband or Omni-Path
controller 109
5.3.15.5 Looking for SAS addresses of SAS controllers for external
devices 109
5.3.16 Using the Chassis ID Prom Tool 110
5.3.17 Configuring LAN teaming 112
5.3.18 Switching off the ID indicator 113
5.3.19 Performing a fan test 114
5.3.20 Updating the golden image 115
5.3.20.1 Updating the golden image for iRMC S5 firmware 115
5.3.20.2 Updating the golden image for BIOS firmware 117
6 Power supply unit (PSU) 119
6.1 Safety notes 119
6.2 Basic information 119
Content
Upgrade and Maintenance Manual RX4770 M6