Fujitsu PRIMERGY TX2550 M4 User manual

Upgrade and Maintenance Manual - English
FUJITSU Server
PRIMERGY TX2550 M4
Upgrade and Maintenance Manual
May 2018

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DIN EN ISO 9001:2008.
cognitas. Gesellschaft für Technik-Dokumentation mbH
www.cognitas.de
Copyright 2018 FUJITSU LIMITED
All rights reserved.
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– The contents of this manual may be revised without prior notice.
– Fujitsu assumes no liability for damages to third party copyrights or other rights arising from
the use of any information in this manual.
– No part of this manual may be reproduced in any form without the prior written permission
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TX2550 M4 Upgrade and Maintenance Manual
Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure these
safety notes are understood before using the product. Keep this manual and the
manual "Safety Notes and Regulations" in a safe place for easy reference while
using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures. VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the product's printed circuit board
assemblies and in the mouse and keyboard are limited-life components. Use of
these components beyond their operating life may result in electrolyte leakage
or depletion, potentially causing emission of foul odor or smoke.
As a guideline, in a normal office environment (25°C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.
High safety use
This product has been designed and manufactured to be used in commercial
and/or industrial areas as a server.
When used as visual display workplace, it must not be placed in the direct field
of view to avoid incommoding reflections (applies only to TX server systems).
The device has not been designed or manufactured for uses which demand an
extremely high level of safety and carry a direct and serious risk of life or body
if such safety cannot be assured.

Upgrade and Maintenance Manual TX2550 M4
These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, use of an AC
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Only for Japan: About SATA HDDs
The SATA version of this server supports HDDs with SATA/BC-SATA storage
interfaces. Please note that the usage and operation conditions differ
depending on the type of HDD used.
For more information on the usage and operation conditions of each available
type of HDD, see the following internet address:
http://jp.fujitsu.com/platform/server/primergy/harddisk/
Only for Japan:
Shielded LAN cables should be used in this product.

TX2550 M4 Upgrade and Maintenance Manual
Version history
Issue number Reason for update
1.0 / November 2017 Initial release
2.0 / April 2018 Update: changes from the open topic list, wording
changes agreed with cognitas TM/QA

Upgrade and Maintenance Manual TX2550 M4

TX2550 M4 Upgrade and Maintenance Manual
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
1.1 Notational conventions . . . . . . . . . . . . . . . . . . . . 26
2 Before you start . . . . . . . . . . . . . . . . . . . . . . . . 27
2.1 Classification of procedures . . . . . . . . . . . . . . . . . 29
2.1.1 Customer Replaceable Units (CRU) . . . . . . . . . . . . . . . 29
2.1.2 Upgrade and Repair Units (URU) . . . . . . . . . . . . . . . . 30
2.1.3 Field Replaceable Units (FRU) . . . . . . . . . . . . . . . . . 31
2.2 Average task duration . . . . . . . . . . . . . . . . . . . . . 32
2.3 Tools you need at hand . . . . . . . . . . . . . . . . . . . . 33
2.4 Documents you need at hand . . . . . . . . . . . . . . . . . 33
3 Important information . . . . . . . . . . . . . . . . . . . . . 37
3.1 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . 37
3.2 CE conformity . . . . . . . . . . . . . . . . . . . . . . . . . 45
3.3 FCC Class A Compliance Statement . . . . . . . . . . . . . 46
3.4 Environmental protection . . . . . . . . . . . . . . . . . . . 47
4 Basic hardware procedures . . . . . . . . . . . . . . . . . . 49
4.1 Using diagnostics information . . . . . . . . . . . . . . . . 49
4.1.1 Locating the defective server . . . . . . . . . . . . . . . . . . 49
4.1.2 Determining the error class . . . . . . . . . . . . . . . . . . . 50
4.1.2.1 Global Error indicator . . . . . . . . . . . . . . . . . . . . 50
4.1.2.2 Customer Self Service (CSS) indicator . . . . . . . . . . . 50
4.1.3 Locating the defective component . . . . . . . . . . . . . . . . 51
4.1.3.1 Local diagnostic indicators on the front . . . . . . . . . . . 51
4.1.3.2 Local diagnostic indicators on the system board . . . . . . . 52
4.2 Shutting down the server . . . . . . . . . . . . . . . . . . . 52
4.3 Disconnecting the power cord . . . . . . . . . . . . . . . . 53

Upgrade and Maintenance Manual TX2550 M4
Contents
4.4 Getting access to the component . . . . . . . . . . . . . . . 54
4.4.1 Rack model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
4.4.1.1 Extending the server out of the rack . . . . . . . . . . . . . 54
4.4.1.2 Removing the server from the rack . . . . . . . . . . . . . . 56
4.4.1.3 Removing the top cover . . . . . . . . . . . . . . . . . . . . 58
4.4.1.4 Removing the rack front cover . . . . . . . . . . . . . . . . 59
4.4.2 Floorstand model . . . . . . . . . . . . . . . . . . . . . . . . . 62
4.4.2.1 Unlocking the server . . . . . . . . . . . . . . . . . . . . . 62
4.4.2.2 Removing the side cover . . . . . . . . . . . . . . . . . . . 63
4.4.2.3 Removing the drive covers . . . . . . . . . . . . . . . . . . 64
4.4.2.4 Removing the front cover . . . . . . . . . . . . . . . . . . . 65
4.4.3 Removing the system air duct . . . . . . . . . . . . . . . . . . 67
4.5 Reassembling . . . . . . . . . . . . . . . . . . . . . . . . . . 68
4.5.1 Installing the system air duct . . . . . . . . . . . . . . . . . . . 68
4.5.2 Rack model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
4.5.2.1 Installing the rack front cover . . . . . . . . . . . . . . . . . 69
4.5.2.2 Installing the top cover . . . . . . . . . . . . . . . . . . . . 70
4.5.2.3 Installing the server in the rack . . . . . . . . . . . . . . . . 72
4.5.2.4 Sliding the server into the rack . . . . . . . . . . . . . . . . 74
4.5.3 Floorstand model . . . . . . . . . . . . . . . . . . . . . . . . . 75
4.5.3.1 Installing the front cover . . . . . . . . . . . . . . . . . . . . 75
4.5.3.2 Installing the drive covers . . . . . . . . . . . . . . . . . . . 76
4.5.3.3 Installing the side cover . . . . . . . . . . . . . . . . . . . . 77
4.5.3.4 Locking the server . . . . . . . . . . . . . . . . . . . . . . . 80
4.6 Connecting the power cord . . . . . . . . . . . . . . . . . . . 81
4.7 Switching on the server . . . . . . . . . . . . . . . . . . . . . 82
4.8 Handling riser modules . . . . . . . . . . . . . . . . . . . . . 82
4.8.1 Riser cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4.8.1.1 Removing the riser card . . . . . . . . . . . . . . . . . . . . 82
4.8.1.2 Installing the riser card . . . . . . . . . . . . . . . . . . . . 83
4.8.2 Riser modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
4.8.2.1 Removing the riser module . . . . . . . . . . . . . . . . . . 84
4.8.2.2 Installing the riser module . . . . . . . . . . . . . . . . . . . 85
4.9 Handling PCI air duct . . . . . . . . . . . . . . . . . . . . . . 86
4.9.1 Removing the PCI air duct . . . . . . . . . . . . . . . . . . . . 86
4.9.2 Installing the PCI air duct . . . . . . . . . . . . . . . . . . . . . 87
4.10 Handling crossbar . . . . . . . . . . . . . . . . . . . . . . . . 88
4.10.1 Removing the crossbar . . . . . . . . . . . . . . . . . . . . . . 88
4.10.2 Installing the crossbar . . . . . . . . . . . . . . . . . . . . . . . 89

TX2550 M4 Upgrade and Maintenance Manual
Contents
4.11 Handling fan bridges . . . . . . . . . . . . . . . . . . . . . . 90
4.11.1 Removing the fan bridge with fan modules (high performance
variant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4.11.2 Installing the fan bridge with fan modules (high performance
variant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4.11.3 Removing the fan bridge (low performance variant) . . . . . . . 92
4.11.4 Installing the fan bridge (low performance variant) . . . . . . . 93
4.12 Handling accessible drive bays . . . . . . . . . . . . . . . . 94
4.12.1 Opening the accessible drive locking bar . . . . . . . . . . . . 94
4.12.1.1 TX2550 M4 (floorstand model) . . . . . . . . . . . . . . . . 94
4.12.1.2 TX2550 M4 (rack model) . . . . . . . . . . . . . . . . . . . 95
4.12.2 Closing the accessible drive locking bar . . . . . . . . . . . . . 96
4.12.2.1 TX2550 M4 (floorstand model) . . . . . . . . . . . . . . . . 96
4.12.2.2 TX2550 M4 (rack model) . . . . . . . . . . . . . . . . . . . 97
4.12.3 Accessible drive filler covers . . . . . . . . . . . . . . . . . . . 98
4.12.3.1 Removing accessible drive filler covers . . . . . . . . . . . 98
4.12.3.2 Installing accessible drive filler covers . . . . . . . . . . . . 99
4.12.4 Accessible drive covers . . . . . . . . . . . . . . . . . . . . . 100
4.12.4.1 Removing accessible drive covers . . . . . . . . . . . . . . 100
4.12.4.2 Installing accessible drive covers . . . . . . . . . . . . . . 101
4.13 Handling the anti-tilt bracket . . . . . . . . . . . . . . . . . 102
4.13.1 Installing the anti-tilt bracket . . . . . . . . . . . . . . . . . . . 102
4.13.2 Removing the anti-tilt bracket . . . . . . . . . . . . . . . . . . 103
5 Basic software procedures . . . . . . . . . . . . . . . . . . 105
5.1 Starting the maintenance task . . . . . . . . . . . . . . . . . 105
5.1.1 Suspending BitLocker functionality . . . . . . . . . . . . . . . 105
5.1.2 Disabling the boot watchdog functionality of ServerView
Operations Manager . . . . . . . . . . . . . . . . . . . . . . 106
5.1.2.1 Viewing boot watchdog settings . . . . . . . . . . . . . . . 106
5.1.2.2 Configuring boot watchdog settings . . . . . . . . . . . . . 107
5.1.3 Removing backup and optical disk media . . . . . . . . . . . . 108
5.1.4 Verifying and configuring the backup software solution . . . . . 109
5.1.5 Switching on the ID indicator . . . . . . . . . . . . . . . . . . 109
5.2 Completing the maintenance task . . . . . . . . . . . . . . . 111
5.2.1 Updating or recovering the BIOS and iRMC . . . . . . . . . . . 111
5.2.1.1 Updating or recovering the BIOS . . . . . . . . . . . . . . 111
5.2.1.2 Updating or recovering the iRMC . . . . . . . . . . . . . . 111
5.2.2 Verifying system information backup/restore . . . . . . . . . . 113

Upgrade and Maintenance Manual TX2550 M4
Contents
5.2.3 Updating expansion card firmware . . . . . . . . . . . . . . . 113
5.2.4 Enabling Option ROM scan . . . . . . . . . . . . . . . . . . . 115
5.2.5 Reconfiguring the backup software solution . . . . . . . . . . 116
5.2.6 Resetting the boot retry counter . . . . . . . . . . . . . . . . 116
5.2.6.1 Viewing the boot retry counter . . . . . . . . . . . . . . . 116
5.2.6.2 Resetting the boot retry counter . . . . . . . . . . . . . . . 117
5.2.7 Resetting the error status after replacing memory modules
or CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
5.2.7.1 Memory modules . . . . . . . . . . . . . . . . . . . . . . 118
5.2.7.2 CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
5.2.8 Enabling SVOM boot watchdog functionality . . . . . . . . . . 121
5.2.9 Enabling replaced components in the BIOS . . . . . . . . . . 121
5.2.10 Verifying the memory mode . . . . . . . . . . . . . . . . . . . 122
5.2.11 Verifying the system time settings . . . . . . . . . . . . . . . 123
5.2.12 Viewing and clearing the System Event Log (SEL) . . . . . . . 123
5.2.12.1 Viewing the SEL . . . . . . . . . . . . . . . . . . . . . . . 123
5.2.12.2 Clearing the SEL . . . . . . . . . . . . . . . . . . . . . . 125
5.2.13 Updating the NIC configuration file in a Linux and VMware
environment . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
5.2.14 Resuming BitLocker functionality . . . . . . . . . . . . . . . . 127
5.2.15 Performing a RAID array rebuild . . . . . . . . . . . . . . . . 128
5.2.16 Looking up changed MAC/WWN addresses . . . . . . . . . . 129
5.2.16.1 Looking up MAC addresses . . . . . . . . . . . . . . . . . 129
5.2.16.2 Looking up WWN addresses . . . . . . . . . . . . . . . . 129
5.2.17 Using the Chassis ID Prom Tool . . . . . . . . . . . . . . . . 130
5.2.18 Configuring LAN teaming . . . . . . . . . . . . . . . . . . . . 131
5.2.18.1 After replacing/upgrading LAN controllers . . . . . . . . . 131
5.2.18.2 After replacing a system board . . . . . . . . . . . . . . . 132
5.2.19 Switching off the ID indicator . . . . . . . . . . . . . . . . . . 132
5.2.20 Performing a fan test . . . . . . . . . . . . . . . . . . . . . . 133
5.2.21 Specifying the chassis model . . . . . . . . . . . . . . . . . . 134
6 Power supply unit (PSU) . . . . . . . . . . . . . . . . . . . 137
6.1 Basic information . . . . . . . . . . . . . . . . . . . . . . . 137
6.1.1 PSU configurations . . . . . . . . . . . . . . . . . . . . . . . 138
6.1.2 Assembly rules . . . . . . . . . . . . . . . . . . . . . . . . . 138
6.2 Redundant power supply . . . . . . . . . . . . . . . . . . . 139
6.2.1 Installing a PSU . . . . . . . . . . . . . . . . . . . . . . . . . 140
6.2.1.1 Preliminary steps . . . . . . . . . . . . . . . . . . . . . . 140
6.2.1.2 Removing the dummy cover . . . . . . . . . . . . . . . . 140