Fujitsu ServerView Event Manager User manual

User Guide - English
ServerView Suite
ServerView Event Manager
ServerView Operations Manager V6.12
Edition February 2013

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ServerView Event Manager
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1 Changes from the previous version . . . . . . . . . . . . . . . 8
1.2 ServerView Suite link collection . . . . . . . . . . . . . . . . . 9
1.3 Documentation for ServerView Suite . . . . . . . . . . . . . 10
1.4 Notational conventions . . . . . . . . . . . . . . . . . . . . 11
2 Event Manager . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.1 First-time startup . . . . . . . . . . . . . . . . . . . . . . . . 14
2.2 Starting the Event Manager . . . . . . . . . . . . . . . . . . 15
2.3 Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3 Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.1 Viewing alarms . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2 Viewing alarms for a server . . . . . . . . . . . . . . . . . . 23
3.3 Filtering alarm entries . . . . . . . . . . . . . . . . . . . . . 23
3.4 Processing alarm entries . . . . . . . . . . . . . . . . . . . 24
3.4.1 Acknowledging alarms . . . . . . . . . . . . . . . . . . . . . . 24
3.4.2 Suppressing alarms . . . . . . . . . . . . . . . . . . . . . . . 24
3.4.3 Resetting alarm suppression . . . . . . . . . . . . . . . . . . 25
3.4.4 Deleting alarms . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.5 Testing the connection . . . . . . . . . . . . . . . . . . . . . 26
3.6 Other settings . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.6.1 Editing an alarm note . . . . . . . . . . . . . . . . . . . . . . 27
3.7 iRMC S2/S3 SEL entries relayed as SC2 MIB traps . . . . . 28

ServerView Event Manager
Contents
4 Alarm configuration . . . . . . . . . . . . . . . . . . . . . . . 35
4.1 Alarm rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.1.1 Managing alarm rules . . . . . . . . . . . . . . . . . . . . . . . 38
4.1.2 Assigning servers . . . . . . . . . . . . . . . . . . . . . . . . . 41
4.1.2.1 Displaying server information . . . . . . . . . . . . . . . . . 43
4.1.3 Assigning alarms . . . . . . . . . . . . . . . . . . . . . . . . . 45
4.1.4 Forwarding alarms . . . . . . . . . . . . . . . . . . . . . . . . 49
4.2 Filter rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
4.2.1 Server filters . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
4.2.2 Filtering alarms . . . . . . . . . . . . . . . . . . . . . . . . . . 54
4.3 Making settings . . . . . . . . . . . . . . . . . . . . . . . . . 56
4.4 Mail forwarding in general . . . . . . . . . . . . . . . . . . . 57
4.5 Mail forwarding to the service provider . . . . . . . . . . . . 62
4.6 Making pop-up settings . . . . . . . . . . . . . . . . . . . . . 65
4.7 Making pager settings (COM port and modem) . . . . . . . . 67
4.8 Making execute settings . . . . . . . . . . . . . . . . . . . . 70
4.9 Making broadcast settings . . . . . . . . . . . . . . . . . . . 71
4.10 Making trap settings . . . . . . . . . . . . . . . . . . . . . . . 74
4.11 Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
4.12 Alarm configuration example . . . . . . . . . . . . . . . . . . 77
5 Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
5.1 Displaying trap information . . . . . . . . . . . . . . . . . . . 81
5.2 Displaying traps in the Windows event log . . . . . . . . . . 84
5.3 Trap overview . . . . . . . . . . . . . . . . . . . . . . . . . . 84
5.3.1 Adaptec traps (Duralink.mib) . . . . . . . . . . . . . . . . . . . 90
5.3.2 APC traps (Powernet.mib) . . . . . . . . . . . . . . . . . . . . 90
5.3.3 Blade System traps (s31.mib) . . . . . . . . . . . . . . . . . . 93
5.3.4 Cluster traps (NTCluster.mib) . . . . . . . . . . . . . . . . . . . 98
5.3.5 DPT traps (dptscsi.mib) . . . . . . . . . . . . . . . . . . . . . 101
5.3.6 DuplexDataManager traps (Ddm.mib) . . . . . . . . . . . . . 103
5.3.7 DuplexWrite traps (DW.mib) . . . . . . . . . . . . . . . . . . 107
5.3.8 Hard disk (S.M.A.R.T.) traps (Hd.mib) . . . . . . . . . . . . . 109

ServerView Event Manager
Contents
5.3.9 Generic traps . . . . . . . . . . . . . . . . . . . . . . . . . . 110
5.3.10 MultiPath traps (mp.mib) . . . . . . . . . . . . . . . . . . . . . 111
5.3.11 Mylex traps (Mylex.mib) . . . . . . . . . . . . . . . . . . . . . 112
5.3.12 PCI HotPlug traps (pcihotplug.mib) . . . . . . . . . . . . . . . 116
5.3.13 PRIMEPOWER traps . . . . . . . . . . . . . . . . . . . . . . 117
5.3.14 PXRE traps (dec.mib) . . . . . . . . . . . . . . . . . . . . . . 123
5.3.15 RAID Adapter traps (Megaraid.mib) . . . . . . . . . . . . . . . 127
5.3.16 RomPilot traps (Rompilot.mib) . . . . . . . . . . . . . . . . . . 130
5.3.17 ServerControl traps (SC.mib) . . . . . . . . . . . . . . . . . . 131
5.3.18 ServerControl traps (SC2.mib) . . . . . . . . . . . . . . . . . 137
5.3.19 ServerView traps (ServerView.mib) . . . . . . . . . . . . . . . 143
5.3.20 ServerView status traps (Status.mib) . . . . . . . . . . . . . . 144
5.3.21 Tape drive traps (tapealrt.mib) . . . . . . . . . . . . . . . . . . 145
5.3.22 Team Server traps (Fujitsu) . . . . . . . . . . . . . . . . . . . 158
5.3.23 Threshold traps (Trap.mib) . . . . . . . . . . . . . . . . . . . . 161
5.3.24 UPS traps (Upsman.mib) . . . . . . . . . . . . . . . . . . . . 166
6 MIB integration . . . . . . . . . . . . . . . . . . . . . . . . . 169

ServerView Event Manager
Contents

ServerView Event Manager 7
1 Introduction
The ServerView Event Manager (called simply Event Manager below) is a
component of the Event Management of the ServerView Suite. After installation,
this component is available both via the Windows Start Menu and via
ServerView Operations Manager (called simply Operations Manager below).
The Event Manager function has a user-friendly Web-based graphical user
interface (GUI) where you can obtain reliable, secure information about system
faults quickly.
You can define the results and operating states about which you want to receive
alarm messages. The availability of a server in a network is a critical factor and
it therefore makes sense to configure the Event Manager so that you are
informed about all the operating states that could endanger server availability.
On blade systems, the Event Manager can receive and display alarm messages
from the blade system itself and also from individual server blades. Alarms are
assigned to the entire blade system by default. This setting can be changed in
the configuration.
The Event Manager works like this. An agent sends an alarm (trap) over the
SNMP to the Event Manager informing the management station that an
unexpected event has occurred. An unexpected event can be an error report or
a status change caused by tripping of a threshold value.
Traps are assigned the severity levels: critical, major, minor and informational.
Different actions, triggered by traps, can be assigned to each severity level and
to each server. Events at the alarm severity level critical are always recorded in
the alarm log of the log file.
IWhen you are installing the agents you can also specify that alarm
messages are to be sent to the Windows event log.

8 ServerView Event Manager
Changes from the previous version
1.1 Changes from the previous version
This edition is valid for the Event Manager of ServerView V6.12 and replaces
the online manual: “Event Manager“ as of ServerView V6.00 Edition July 2012.
The manual has been updated to reflect the latest software status.

ServerView Event Manager 9
ServerView Suite link collection
1.2 ServerView Suite link collection
Via the link collection, Fujitsu Technology Solutions provides you with numerous
downloads and further information on the ServerView Suite and PRIMERGY
servers.
For ServerView Suite, links are offered on the following topics:
●Forum
●Service Desk
●Manuals
●Product information
●Security information
●Software downloads
●Training
IThe downloads include the following:
– Current software versions for the ServerView Suite as well as
additional Readme files.
– Information files and update sets for system software components
(BIOS, firmware, drivers, ServerView agents and ServerView update
agents) for updating the PRIMERGY servers via ServerView Update
Manager or for locally updating individual servers via ServerView
Update Manager Express.
– The current versions of all documentation on the ServerView Suite.
You can retrieve the downloads free of charge from the Fujitsu
Technology Solutions Web server.
For PRIMERGY servers, links are offered on the following topics:
●Service Desk
●Manuals
●Product information
●Spare parts catalogue

10 ServerView Event Manager
Documentation for ServerView Suite
Access to the ServerView link collection
You can reach the link collection of the ServerView Suite in various ways:
1. Via ServerView Operations Manager.
ÊSelect Help – Links on the start page or on the menu bar.
This opens the start page of the ServerView link collection.
2. Via the ServerView Suite DVD 2 or via the start page of the online
documentation for the ServerView Suite on the Fujitsu Technology Solutions
manual server.
IYou access the start page of the online documentation via the
following link:
http://manuals.ts.fujitsu.com
ÊIn the selection list on the left, select Industry standard servers.
ÊClick the menu item PRIMERGY ServerView Links.
This opens the start page of the ServerView link collection.
3. Via the ServerView Suite DVD 1.
ÊIn the start window of the ServerView Suite DVD 1, select the option
Select ServerView Software Products.
ÊClick Start. This takes you to the page with the software products of the
ServerView Suite.
ÊOn the menu bar select Links.
This opens the start page of the ServerView link collection.
1.3 Documentation for ServerView Suite
The documentation for the ServerView Suite can be found on the ServerView
Suite DVD 2 supplied with each server system.
The documentation can also be downloaded free of charge from the Internet.
You will find the online documentation at http://manuals.ts.fujitsu.com under the
link Industry standard servers.

ServerView Event Manager 11
Notational conventions
1.4 Notational conventions
The following notational conventions are used in this manual:
References to text or sections of text in this manual are shown with the chapter
or section heading and the page on which that chapter or section begins.
Screen outputs
Please note that the screen output is dependent in part on the system used and
therefore some details may not correspond exactly to the output you will see on
your system. You may also see system-dependent differences in the menu
items available.
VCaution This symbol points out hazards that can lead to personal
injury, loss of data or damage to equipment.
IThis symbol highlights important information and tips.
ÊThis symbol refers to a step that you must carry out in
order to continue with the procedure.
italic Commands, menu items, names of buttons, options,
variables, file names and path names are shown in italics
in descriptive text.
fixed font System outputs are indicated using a fixed font.
semi-bold
fixed font
Commands to be entered via the keyboard are written in a
semi-bold fixed font.
[Key symbols] Keys are shown according to their representation on the
keyboard. If uppercase letters are to be entered explicitly,
then the Shift key is shown, e.g. [SHIFT] - [A] for A.
If two keys need to be pressed at the same time, this is
shown by placing a hyphen between the two key symbols.
Table 1: Notational conventions

12 ServerView Event Manager
Notational conventions

ServerView Event Manager 13
2EventManager
The Event Manager allows you to filter and forward alarm messages and specify
the display.
For monitoring, ServerView agents must be installed on the managed servers
and for servers with VMware vSphere ESXi 5 ServerView ESXi 5 CIM Provider
must be installed. If an unusual operating status occurs, the ServerView agents
automatically send an alarm (trap) to a management station. Which
management stations are to receive traps is defined during installation of the
ServerView agents or ServerView ESXi 5 CIM Provider. While setting up the
SNMP service on the management station, you define the managed servers
from which traps are to be received.
After installing the ServerView Operations Manager you must first configure the
alarm display and alarm handling. You do this by defining alarm rules and filter
rules in the Alarm Configuration component. Using alarm rules, you specify
which alarms are to be forwarded from which servers to which destinations. You
can also specify, via filter rules, which alarms from which servers are to be
filtered out. For a detailed description of this alarm configuration see the chapter
"Alarm configuration" on page 35.
The Alarm Monitor component displays the received alarms, depending on the
configuration set. The Alarm Monitor offers you further functions for editing the
alarm list as well as for additional filtering of the alarm display. You can, for
example, specify which alarms from which servers are not to be shown in the
alarm list. For a detailed description of the Alarm Monitor see the chapter "Alarm
Monitor" on page 19.
ServerView comes with a series of MIBs, which are integrated in the Event
Manager. Traps from these MIBs can be received and processed in the Event
Manager. To supplement the existing MIBs, additional third-party MIBs can be
integrated into the Event Manager. Traps from these MIBs are also displayed in
the Event Manager, once the MIB has been checked.
You integrate the MIBs using the MIB Manager, which is additionally provided
when the Event Manager is installed under Windows or Linux. For more
information on this tool, see the chapter "MIB integration" on page 169.

14 ServerView Event Manager
First-time startup
CIM-Indications for VMware vSphere ESXi 5
Events of servers with VMware vSphere ESXi 5 are provided as CIM
indications. The CIM indications are analyzed by the ServerView Event
Manager, which can manage and forward them as usual.
Via Test Connectivity you can test the connection to the VMware vSphere ESXi 5
server (see User Guide „ServerView Operations Manager“ manual).
IThe CIM indication provider is provided for the following operating
system:
– VMware vSphere ESXi 5
For more information on ServerView ESXi CIM provider, see the
"Monitoring VMware based PRIMERGY servers with ServerView"
manual.
2.1 First-time startup
The ServerView Base Configuration Wizard includes a step for configuring the
Event Manager (see the Base Configuration Wizard User Guide).

ServerView Event Manager 15
Starting the Event Manager
2.2 Starting the Event Manager
You start the Event Manager either via the ServerView Operations Manager
start screen or via the ServerList main window.
1. Start ServerView Operations Manager.
How to do this is described in the documentation for ServerView Operations
Manager.
2. Click the menu item Event Manager either in the ServerView Operations
Manager start screen or in the ServerList main window.
3. Start the individual components of the Event Manager (Alarm Monitor and
Alarm Configuration) by clicking the corresponding link (Alarm Monitor or
Alarm Configuration).
ITo start / operate the Event Manager, you need the appropriate
permissions. As the RBAC (Role-based access control) based user
management of the ServerView Suite controls the assignment of
permissions to users by means of user roles, please ensure that your
user role is equipped with the required privileges. For details see the
"User Management in ServerView" user guide.

16 ServerView Event Manager
Icons
2.3 Icons
You will find a list of the icons in the Alarm Monitor and Alarm Configuration
windows and their meanings in the following.
Red alarm: critical
Orange alarm: major
Yellow alarm: minor
Blue alarm: informational
Gray alarm: unknown
Alarm is ignored
The alarm was confirmed by a user entry.
Some other executable program was triggered by this alarm.
A broadcast message was sent for this alarm.
A mail was sent for this alarm.
This alarm triggered a pager call.
This alarm will be passed on to a management station.
This alarm will be passed on to the local system event log.
Green: Pager confirmed
Yellow: Pager completed
Red: Pager present (still active)
Table 2: Icons in the Alarm Monitor and Alarm Configuration

ServerView Event Manager 17
Icons
Yellow: Forwarding completed
Red: Forwarding present (still active)
Table columns can be filtered according to different criteria.
Table 2: Icons in the Alarm Monitor and Alarm Configuration

18 ServerView Event Manager
Icons

ServerView Event Manager 19
3 Alarm Monitor
The Alarm Monitor component displays all received alarms relating to the
selected servers and server groups in the Operations Manager main window.
3.1 Viewing alarms
You start the Alarm Monitor via the Operations Manager start window by clicking
the Alarm Monitor link under Event Management (see section "Starting the Event
Manager" on page 15). How to start Operations Manager is described in the
ServerView Operations Manager documentation.
Figure 1: Alarm Monitor

20 ServerView Event Manager
Viewing alarms
The window is divided into four sections:
●The menu bar below the title bar allows you to navigate between the
Operations Manager functions:
–Serverlist
– Administration
– Asset Management
– Event Management
– Monitoring
– Update Management
– Security (only if OpenDS is used as directory service)
In the line below the menu bar, the individual menu items are listed,
depending on which menu is selected.
For more information on the menus in the menu bar, see the ServerView
Operations Manager User Guide.
IThe menus excepting the Event Management menu are only
available if Operations Manager is also installed on the management
station.
●The left section shows a file tree structure containing the servers and server
groups. This is where you make your selection for the display in the alarm or
server list.
IIf you move the mouse pointer over a server in the file tree, a tooltip
appears. The content of the tooltip depends on the length of the
server name. If the server name is truncated in the file tree, the tooltip
shows first the complete server name and below it the server type. If
the server name is not truncated, the tooltip only shows the server
type.
●The top right section of the window contains the alarm entries for the servers
selected in the file tree. The alarm list is structured in pages.
The icons in the header of the right-hand section indicate how many alarm
entries per severity level there are on a page of the alarm list.
You can use these icons to control the alarm list display. Click to select the
alarm levels for which you want to display alarm messages.
The display update in the Alarm Manager can be enabled or disabled via
automatic refresh. If automatic refresh is selected, the display is reloaded
automatically when an alarm is logged. Otherwise, only the display of logged
alarms for Total number of alarms changes.