Fujitsu ETERNUS VSS Hardware Provider 2.1 User manual

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ETERNUS VSS Hardware Provider 2.1 User’s Guide
Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0
3
Preface
This manual provides an overview of ETERNUS VSS Hardware Provider and explains how to use it.
Third Edition
November 2012
Intended Audience
This manual is intended for users who want an overview of the ETERNUS VSS Hardware Provider and
who use ETERNUS VSS Hardware Provider for target disk pool operation.
For users who want to use the ETERNUS VSS Hardware Provider for copy set operation, refer to the
related manuals.
The Structure of this Manual
This manual consists of the following 10 chapters.
●Chapter 1 ETERNUS VSS Hardware Provider
●Chapter 2 Workflow
●Chapter 3 Preparation
●Chapter 4 Environment Creation
●Chapter 5 Operation
●Chapter 6 Operation Change
●Chapter 7 Operation End
●Chapter 8 Commands
●Chapter 9 Messages
●Chapter 10 Troubleshooting

Preface
ETERNUS VSS Hardware Provider 2.1 User’s Guide
Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0
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Related Manual
The following manual contains related material:
•ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide
Additional Information
Abbreviations
In this manual, the storage system supported by this product is referred to as "ETERNUS Disk storage
system". For details of the supported storage system, refer to the following web-site:
http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.html
In this manual, Web GUI and ETERNUSmgr are collectively referred to as "ETERNUS Web GUI".
Typographical Conventions
The following convention is used in this manual.
A product-usage caution that must be followed.

ETERNUS VSS Hardware Provider 2.1 User’s Guide
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Naming Conventions
The following names are used for Microsoft® Windows Server®.
Notes when deleting the server graphic shell on Windows Server 2012
An environment in which a server graphic shell is deleted can be configured for Windows Server 2012.
Note that in this environment, GUI operations cannot be performed.
For more details about operations in a Windows Server 2012 environment in which a server graphic
shell is deleted, refer to the described operations in "For a Server Core environment".
Acknowledgments
•Microsoft, Microsoft Windows, Windows Server, SQL Server, and Hyper-V are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
•Symantec, Symantec logo, NetBackup, and Backup Exec are either registered trademarks or
trademarks of Symantec Corp. in the U.S. and its affiliated companies.
•The ARCserve and CA logo are either registered trademarks or trademarks of CA, Inc. in the United
States and/or other countries.
•EMC and Networker are either registered trademarks or trademarks of EMC Corporation in the
United States.
•BakBone and NetVault are the registered trademarks of BakBone Software, Inc., in the United
States and/or in other countries.
•Oracle and Java are registered trademarks of Oracle and/or its affiliates.
•The company names, product names and service names mentioned in this manual are registered
trademarks or trademarks of their respective companies.
Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Product Names Referred to in this manual as
•Microsoft® Windows Server® 2008 Enterprise (x86)
Service Pack 2
•Microsoft® Windows Server® 2008 Standard (x86)
Service Pack 2
Windows Server 2008 x86
Windows Server
or
Windows Server 2008
•Microsoft® Windows Server® 2008 Enterprise (x64)
Service Pack 2
•Microsoft® Windows Server® 2008 Standard (x64)
Service Pack 2
Windows Server 2008 x64
•Microsoft® Windows Server® 2008 R2 Enterprise
•Microsoft® Windows Server® 2008 R2 Standard
•Microsoft® Windows Server® 2008 R2 Datacenter
Windows Server 2008 R2
•Microsoft® Windows Server® 2012 Standard
•Microsoft® Windows Server® 2012 Datacenter Windows Server 2012
Windows Server
or
Windows Server 2012

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Release Information
ETERNUS VSS Hardware Provider Modification History
This section provides a history of modifications for ETERNUS VSS Hardware Provider.
Version Modification effect
1.2.0 •Added the following items as displayed contents for the Backup Status
Query command (stxvquery):
-transfer (transfer mode)
-recovery (Recovery mode)
•Added the following items as displayed contents for the OLU Number
Display command (stxvgetolu):
-VOL (disk type)
-Maxgen (maximum number of generations of SDV)
•Changed the following event log message:
[1.1.0]
STXV0594 ERROR The VSSHP version of the source server does not
match the VSSHP version of the backup server.
[1.2.0]
STXV0594 ERROR The VSSHP version of the production server does
not match the VSSHP version of the backup server.
•Changed the following command message:
[1.1.0]
STXV0237 ERROR Line["line number"] When the target disk is
connected to the source server, the copy set file cannot be created in
format 2.
[1.2.0]
STXV0237 ERROR Line["line number"] When the target disk is
connected to the production server, the copy set file cannot be created
in format 2.
1.3.0 •Changed the following event log message:
[1.2.0 or earlier]
STXV2101 ERROR The INI file does not exist.
[1.3.0]
STXV2101 ERROR The VSSHP environment file does not exist.

Release Information
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1.4.0 •Changed the package structure as follows:
[For Windows Server 2003 x86 and Windows Server 2008 x86]
Download file: vsshp_1_4_32bit.exe
Stored file: setup.exe
Software information (Japanese, English)
User’s Guide (Japanese, English)
Copy Set Operation Technical Guide (Japanese, English)
Update Volume Measurement Command package (For Windows Server
2003, For Windows Server 2008)
[For Windows Server 2003 x64 and Windows Server 2008 x64]
Download file: vsshp_1_4_64bit.exe
Stored file: setup.exe
Software information (Japanese, English)
User’s Guide (Japanese, English)
Copy Set Operation Technical Guide (Japanese, English)
Update Volume Measurement Command package (For Windows Server
2003, For Windows Server 2008)
•Changed the units of "update" for the Update Volume Measurement
command (stxvtestcopy)
[1.3.0 or earlier]
Number of blocks
[1.4.0]
MB
1.5.0 None
2.0.0 •Changed the package structure as follows:
[For Windows Server 2003 x86 and Windows Server 2008 x86]
Download file: vsshp_2_0_32bit.exe
Stored file: setup.exe
User’s Guide (Japanese, English)
Copy Set Operation Technical Guide (Japanese, English)
Update Volume Measurement Command package (For Windows Server
2003, For Windows Server 2008)
[For Windows Server 2003 x64 and Windows Server 2008 x64]
Download file: vsshp_2_0_64bit.exe
Stored file: setup.exe
User’s Guide (Japanese, English)
Copy Set Operation Technical Guide (Japanese, English)
Update Volume Measurement Command package (For Windows Server
2003, For Windows Server 2008)
2.0.1 None
Version Modification effect

Release Information
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ETERNUS VSS Hardware Provider Updates
The following table shows the updates for each ETERNUS VSS Hardware Provider version:
2.0.2 •Changed the package structure as follows:
[For Windows Server 2003 x86 and Windows Server 2008 x86]
Download file: vsshp_2_0_2_32bit.zip
Stored file: setup.exe
User’s Guide (Japanese, English)
Copy Set Operation Technical Guide (Japanese, English)
Update Volume Measurement Command Package (For Windows Server
2003, For Windows Server 2008)
[For Windows Server 2003 x64 and Windows Server 2008 x64]
Download file: vsshp_2_0_2_64bit.zip
Stored file: setup.exe
User’s Guide (Japanese, English)
Copy Set Operation Technical Guide (Japanese, English)
Update Volume Measurement Command Package (For Windows Server
2003, For Windows Server 2008)
•Changed the following event log message and type:
[2.0.1 or earlier]
Type: Warning
Messages: STXV0517 WARNING Management file cannot be found.
[2.0.2]
Type: Information
Messages: STXV0517 INFO Management file cannot be found.
2.1.0 •Ended support for Windows Server 2003 x86 and Windows Server 2003
x64.
•Deleted the following event log messages:
STXV0519 ERROR Access error in VSSHP environment file. Internal code
STXV2101 ERROR The VSSHP environment file does not exist.
Version Modification effect
Version Modification details
1.1.0
(September 2008)
First version
1.2.0
(December 2008)
•Converted to COM application
•Added support for the following requesters:
-Symantec Backup Exec for Windows Servers
-ETERNUS SF AdvancedCopy Manager 13.4 (for Windows Server 2008
(x64))
•Added support for the Communication Environment Check command
(stxvchkcommu)
•Added the following event messages:
STXV0504, STXV0505
•Added the following command messages:
STXV0325, STXV0326, STXV0327, STXV0330, STXV0416, STXV0417,
STXV0801, STXV0802

Release Information
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1.3.0
(July 2009)
•Added support for the ETERNUS DX60/DX80
•Added support for the following requester:
-BakBone NetVault Backup 8.2
•Added support for upgrade installations
•Added support for Target disk pool management operation function
•Added support for the mount point specification of disks
•Added support for the Communication Environment Setup command
(stxvsetcommu)
•Added support for the Target Disk Pool Registration/Deletion command
(stxvtargetdiskpool)
•Added the following event log messages:
STXV0514, STXV0515, STXV0516, STXV0517, STXV0518, STXV0519,
STXV0595, STXV0596
•Added the following command messages:
STXV0251, STXV0418, STXV0419, STXV0714, STXV0803, STXV0804,
STXV0805, STXV0806, STXV0902
1.3.1
(October 2009)
Corrected version
1.4.0
(March 2010)
•Added support for the ETERNUS DX90
•Added support for the ETERNUS DX400 series
•Added support for the ETERNUS DX8000 series
•Added support for Microsoft® Windows Server® 2008 R2
•Added support for the Error Information Acquisition function
•Added support for the combination with Web GUI startup menu
1.5.0
(June 2010)
•Added support for Server Core
•Added support for the Hyper-V virtual machine backup
•Added support for the Hyper-V Environment Setup command (stxvhyperv)
•Added the following command messages:
STXV3001, STXV3002, STXV3003, STXV3004, STXV3005, STXV3006,
STXV3007, STXV3008, STXV3009, STXV3010, STXV3011
2.0.0
(April 2011)
•Added support for Microsoft® Windows Server® 2008 R2 Datacenter
•Added support for multiple copy in the Target disk pool management
operation function
•Added "-t" option for Backup Control command (stxvcopy)
•Added support for the Shadow Copy Destination Recovery command
(stxvrecoverydisk)
•Added the following command messages:
STXV3012, STXV3013, STXV3014, STXV3017, STXV3018, STXV3019
2.0.1
(July 2011)
Corrected version
•Added support for the ETERNUS DX80 S2/DX90 S2
•Added support for the ETERNUS DX400 S2 series
Version Modification details

Release Information
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2.0.2
(March 2012)
•Added support for simultaneous backup in multiple production servers
•Added the following event log messages:
STXV0570, STXV0571, STXV0572, STXV0573, STXV0574, STXV0575
•Added support for command execution by using an account belonging to an
Administrators group, which is uniquely created by a user in Windows
Server 2008
•Fixed bugs
2.1.0
(November 2012)
•Added support for Microsoft Windows Server 2012
•Ended support for Windows Server 2003 x86 and Windows Server 2003
x64
•Added the following event log messages:
STXV0520, STXV0576, STXV0577, STXV0578, STXV0579, STXV0580,
STXV0581, STXV0582, STXV0583, STXV0585
Version Modification details

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Table of Contents
Chapter 1 ETERNUS VSS Hardware Provider 14
1.1 Overview ................................................................................................................... 14
1.2 Functions .................................................................................................................. 15
1.3 Operational Procedure .............................................................................................. 17
1.3.1 Server Configuration ............................................................................................................................ 17
1.3.2 Disk Conditions .................................................................................................................................... 23
1.3.3 Volume Management Methods and Management Files ...................................................................... 23
1.4 Supported Environment ............................................................................................ 24
1.4.1 Possible VSSHP Version Combinations for Production Servers and Backup Servers ........................ 24
1.4.2 Possible Combination of VSSHP Shadow Copy Disk Management Methods,
Server Configurations, and Typical Requestors ..................................................................................24
1.4.3 Notes on Using VSSHP on Windows Server 2012 .............................................................................. 25
1.5 Required Resources ................................................................................................. 26
1.5.1 Required Disk Capacity for Installation ................................................................................................ 26
1.5.2 Required Disk Capacity for Operation ................................................................................................. 26
Chapter 2 Workflow 27
Chapter 3 Preparation 28
3.1 Advanced Copy License Registration ....................................................................... 28
3.2 Shadow Copy Destination Disk Creation .................................................................. 28
3.2.1 Selection of the Shadow Copy Destination Disk Type ......................................................................... 30
3.2.2 Shadow Copy Destination Disk Capacity Estimation ........................................................................... 31
3.2.3 Volume Creation .................................................................................................................................. 33
Chapter 4 Environment Creation 34
4.1 New Installation ........................................................................................................ 34
4.1.1 Transportable Copy Configuration Installation ..................................................................................... 35
4.1.2 Local Copy Configuration Installation .................................................................................................. 40
4.2 Upgrade Installation .................................................................................................. 43

Table of Contents
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Chapter 5 Operation 44
5.1 Backup ......................................................................................................................44
5.2 Restoration ............................................................................................................... 44
Chapter 6 Operation Change 45
6.1 When Changing the Shadow Copy Destination ........................................................ 45
6.2 When Changing the Communication Environment ................................................... 48
Chapter 7 Operation End 50
7.1 Copy Session Stop ................................................................................................... 50
7.2 VSSHP Uninstallation ............................................................................................... 50
7.2.1 Operations After Uninstalling ............................................................................................................... 51
Chapter 8 Commands 52
8.1 Provider Registration/Deletion Command (stxvprovider) .......................................... 53
8.2 Update Volume Measurement Command (stxvtestcopy) ......................................... 54
8.3 Backup Control Command (stxvcopy) ...................................................................... 56
8.4 Batch Stop Command (stxvstopall) .......................................................................... 58
8.5 Backup Status Query Command (stxvquery) ........................................................... 59
8.6 OLU Number Display Command (stxvgetolu) ........................................................... 60
8.7 Communication Environment Check Command (stxvchkcommu) ............................ 63
8.8 Communication Environment Setup Command (stxvsetcommu) ............................. 64
8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool) ....................... 68
8.10 Hyper-V Environment Setup Command (stxvhyperv) ............................................... 71
8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk) ......................... 73
8.12 Copy Set File Registration Command (stxvcopyset) ................................................ 74
8.13 Copy Set Registration Display Command (stxvcopyprt) ........................................... 74

Table of Contents
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Chapter 9 Messages 75
9.1 Event Log Messages ................................................................................................ 75
9.2 Command Messages ................................................................................................ 94
9.3 Detailed Error Codes .............................................................................................. 125
9.4 Output Error Messages in Message Box ................................................................ 128
Chapter 10 Troubleshooting 130
10.1 How to Deal with Errors/Warnings .......................................................................... 130
10.2 How to Obtain Error Information ............................................................................. 131

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Chapter 1
ETERNUS VSS Hardware Provider
1.1 Overview
ETERNUS VSS Hardware Provider (hereinafter referred to as "VSSHP") is a program that is
compatible with the Microsoft Volume Shadow Copy Service (hereinafter referred to as "VSS")
interface, and that creates shadow copies of volumes in an ETERNUS Disk storage system.
Using VSSHP with VSS-compatible backup software or a server application enables you to backup
data with VSS without stopping work.
When backup is started by the backup software, VSSHP instantly creates a Shadow Copy of source
data using the ETERNUS Disk storage system Advanced Copy function. The source data is not
affected since the backup software performs backup of the Shadow Copy destination.
Classification Description
Requester Backup software that controls creation, operation, and deletion of a
snapshot through VSS.
Backup software examples:
ETERNUS SF AdvancedCopy Manager,
Microsoft System Center Data Protection Manager,
Symantec Backup Exec, Symantec NetBackup,
Quest NetVault Backup, CA ARCserve Backup, NetWorker, etc.
Writer Server application, which is a data management application that supports
VSS. Writer controls data consistency maintenance for data backup.
Server application examples:
System writer (NTFS file system),
Microsoft Exchange Server SQL server,
Hyper-V VSS Writer, Oracle Database, etc.

Chapter 1 ETERNUS VSS Hardware Provider
1.2 Functions
ETERNUS VSS Hardware Provider 2.1 User’s Guide
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For VSSHP supported storage systems, copy types, OSes, requester, and writer, refer to the following
web page.
http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.html
1.2 Functions
■Cooperation with Advanced Copy functions
VSSHP uses the Advanced Copy functions of the ETERNUS Disk storage system to create a Shadow
Copy. The Advanced Copy functions allow the ETERNUS Disk storage system to carry out high-speed
data copying operations on its own, with no need for server CPU intervention. The logical copy of a
source volume to a replication volume is very quickly completed within the ETERNUS Disk storage
system. The replication volume is accessible as soon as the logical copy completes. The replicated
volume is a point-in-time copy of the source volume, allowing backup to tape while the source volume is
being updated.
■Management methods and operation modes for Shadow Copy destination volumes
with VSSHP
The following two operation types for VSSHP are supported. Which method is used depends on how
the volumes for the Shadow Copy destination are managed.
•Target disk pool operation
The user does not specify the Shadow Copy destination explicitly.
•Copy set operation
The user specifies the Shadow Copy destination explicitly.
Both of these modes cannot be used at the same time.
■Target disk pool operation
Although VSSHP creates a Shadow Copy of a source data, a user does not need to specify the volume
that is to be a Shadow Copy destination. VSSHP manages Shadow Copy destination volumes that are
registered in a target disk pool. This management function for Shadow Copy destination volumes is
called the "Target disk pool management function". An operation mode that uses this function is called
a "Target disk pool operation".
Create a Shadow Copy destination volume and register the volume in the target disk pool management
function in advance. When backup is started by a requester, VSSHP automatically selects an
appropriate volume from the registered volumes in the target disk pool, and creates a Shadow Copy of
the source disk in the volume. After backup has completed, data in the Shadow Copy destination
volume become invalid, and the volume is reused as a Shadow Copy destination at next backup.
Provider Component that reads and writes data to a disk and creates a snapshot
(software provider provided by OS, hardware provider provided by storage
system vendor).
VSSHP is a hardware provider that is provided by Fujitsu.
Coordinator (OS) Basic service that properly controls requester, writer, and provider process.
Classification Description

Chapter 1 ETERNUS VSS Hardware Provider
1.2 Functions
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When installing VSSHP, use ETERNUS Web GUI to register a volume in the target disk pool
management function. Register the same number of source data volumes that will be backed up
simultaneously. A volume can be added or deleted in the target disk pool management function even
after installation of VSSHP has completed.
The copy types that VSSHP uses for the target disk pool operation are "QuickOPC" and "SnapOPC+".
■Copy set operation
When a Shadow Copy of the source data is created by VSSHP in cooperation with ETERNUS SF
AdvancedCopy Manager, the user needs to specify the volume for the Shadow Copy destination explic-
itly. VSSHP manages the Shadow Copy destination volume with the copy set information. This opera-
tion mode for a Shadow Copy destination volume that uses the copy set information is called a "Copy
set operation".
The copy set information registration command is used to register a volume to the copy set information.
Refer to "ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide" as well as this
manual for more details about copy set operation.
•A target disk pool operation and a copy set operation cannot be performed at the same
time.
•Do not register the copy set information when a target disk pool operation is being
performed. For details on operation modes and management files, refer to "1.3.3 Volume
Management Methods and Management Files" (page 23).

Chapter 1 ETERNUS VSS Hardware Provider
1.3 Operational Procedure
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1.3 Operational Procedure
1.3.1 Server Configuration
VSSHP supports the following server configurations. These configurations depend on the requester to
be used. Check which configuration is supported by the requester and decide the server configuration.
•Configuration using one Windows server that works as both a production server and a backup
server (hereafter referred to as "Local Copy Configuration")
•Configuration using different Windows servers for the production server and backup server
(hereafter referred to as "Transportable Copy Configuration")
To back up a virtual machine on a host OS in which Hyper-V is installed, refer to "1.3.1.3 Local Copy
Configuration (when Backing Up a Hyper-V Virtual Machine)" (page 20) or "1.3.1.4 Transportable Copy
Configuration (when Backing Up a Hyper-V Virtual Machine)" (page 21).
For all other cases, refer to "1.3.1.1 Local Copy Configuration" (page 17) or "1.3.1.2 Transportable
Copy Configuration" (page 18).
1.3.1.1 Local Copy Configuration
•Used as both the production server and backup server.
•A requester and writer that support VSS are installed in the same server.
For Hyper-V settings, only virtual machines on the host OS are targeted for backing up.
ETERNUS Disk
storage systems
Windows Server
Requester Writer
Volume Shadow Copy Service
ETERNUS VSS Hardware Provider
Source
Disk
Shadow Copy
Destination

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1.3 Operational Procedure
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■Cluster configuration
A disk that is registered as a cluster resource cannot be used for a Shadow Copy destination disk. A
Shadow Copy destination disk must be provided for an active production server and a standby
production server.
1.3.1.2 Transportable Copy Configuration
•The Windows OS of the production server and the backup server is the same version and level.
•Compatible versions of VSSHP are installed in both the production server and backup server.
For details about compatibility, refer to "1.4 Supported Environment" (page 24).
•A requester that supports VSS is installed in both the production server and backup server.
•A writer that supports VSS is installed in the production server.
Shadow Copy
Destination
Shadow Copy
Destination
Source
Disk
Windows Server
(active production
server)
Windows Server
(standby production
server)
ETERNUS Disk
storage systems
Windows Server (production server)
Requester Writer
Volume Shadow Copy Service
ETERNUS VSS Hardware Provider
ETERNUS Disk
storage systems
Shadow Copy
Destination
Source
Disk
Windows Server (backup server)
Requester
Volume Shadow Copy Service
ETERNUS VSS Hardware Provider

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1.3 Operational Procedure
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■Cluster configuration
•Cluster configuration is not supported by the backup server.
•To operate the production server for cluster configuration, perform the following environment
settings.
-The production servers must have the same version and level of the Windows Server OS.
-Install the same version and same level of VSSHP in each production server.
-Install the requester that supports VSS in each production server.
-Install the writer that supports VSS in each production server.
The following shows examples of both a single active production server, single standby production
server case (1:1), and for a multiple active production server, single standby production server case
(n:1).
-Example of 1:1 case
-Example of n:1 case
Windows Server
(active production
server)
Windows Server
(standby production
server)
Windows Server
(backup server)
ETERNUS Disk
storage systems
Source
Disk
Shadow Copy
Destination
Windows Server
(active production
server)
(work 1)
Windows Server
(standby production
server)
(work 1)
+
(work 2)
Windows Server
(backup server)
ETERNUS Disk
storage systems
Source
Disk
(work 1)
Shadow Copy
Destination
(work 1)
Source
Disk
(work 2)
Shadow Copy
Destination
(work 2)
Windows Server
(active production
server)
(work 2)

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1.3 Operational Procedure
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1.3.1.3 Local Copy Configuration (when Backing Up a Hyper-V Virtual Machine)
•Used as both the production server and backup server
•A requester that supports VSS using Hyper-V is installed in the host OS.
•VSSHP is installed in the host OS.
■Cluster configuration
A disk that is registered as a cluster resource cannot be used for a Shadow Copy destination disk. A
Shadow Copy destination disk must be provided for an active production server and a standby
production server.
ETERNUS Disk
storage systems
Windows Server
Requester Writer
Volume Shadow Copy Service
ETERNUS VSS Hardware Provider
Guest OS
Disk
Shadow Copy
Destination
Guest OS
Shadow Copy
Destination
Shadow Copy
Destination
Guest OS
Disk
Windows Server
(active production
server)
Windows Server
(standby production
server)
ETERNUS Disk
storage systems