Fujitsu RDX USB 3.0 QuikStor Drive User manual

Operating Manual - English
RDX USB 3.0 QuikStor Drive
October 2012

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To ensure a consistently high quality standard and
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which complies with the requirements of the standard
DIN EN ISO 9001:2008.
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Copyright and Trademarks
Copyright © 2012 Fujitsu Technology Solutions GmbH.
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.
Windows is a registered trademark of Microsoft Corporation.
RDX is a registered trademark of Tandberg Data.

RDX USB 3.0 QuikStor Drive
Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure these
safety notes are understood before using the product. Keep this manual and the
manual "Safety Notes and Regulations" in a safe place for easy reference while
using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures. VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the product's printed circuit board
assemblies and in the mouse and keyboard are limited-life components. Use of
these components beyond their operating life may result in electrolyte leakage
or depletion, potentially causing emission of foul odor or smoke.
As a guideline, in a normal office environment (25°C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.
High safety use
This product has been designed and manufactured to be used in commercial
and/or industrial areas as a server.
When used as visual display workplace, it must not be placed in the direct field
of view to avoid incommoding reflections (applies only to TX server systems).
The device has not been designed or manufactured for uses which demand an
extremely high level of safety and carry a direct and serious risk of life or body
if such safety cannot be assured.

RDX USB 3.0 QuikStor Drive
These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, use of an AC
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Only for the Japanese market:
IAlthough described in this manual, some sections do not apply to the
Japanese market. These options and routines include:
– CSS (Customer Self Service)

RDX USB 3.0 QuikStor Drive
Contents
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2 Supported media . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.4 Media equipment . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.5 Front panel features . . . . . . . . . . . . . . . . . . . . . . . 8
2 Quick Start Installation . . . . . . . . . . . . . . . . . . . . . 11
2.1 Installing the RDX internal drive . . . . . . . . . . . . . . . . 11
2.1.1 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1.2 Important Information on electro-static damage . . . . . . . . . 11
2.1.3 Preparing for installation . . . . . . . . . . . . . . . . . . . . . 11
2.1.4 Installation instructions . . . . . . . . . . . . . . . . . . . . . 12
3 Using the drive . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.1 Operating the RDX unit . . . . . . . . . . . . . . . . . . . . 15
3.2 Handling RDX cartridges . . . . . . . . . . . . . . . . . . . 15
3.3 Write protection . . . . . . . . . . . . . . . . . . . . . . . . 16
3.4 Loading and unloading cartridges . . . . . . . . . . . . . . 16
3.4.1 To load a cartridge . . . . . . . . . . . . . . . . . . . . . . . . 17
3.4.2 To unload a cartridge . . . . . . . . . . . . . . . . . . . . . . 18
3.4.3 To emergency eject a cartridge . . . . . . . . . . . . . . . . . 19
4 Using the RDX Utility . . . . . . . . . . . . . . . . . . . . . . 21
4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2 Using the RDX Utility . . . . . . . . . . . . . . . . . . . . . . 21

RDX USB 3.0 QuikStor Drive
Contents
5 Software installation . . . . . . . . . . . . . . . . . . . . . . . 23
5.1 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.2 Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.3 Flashing the firmware . . . . . . . . . . . . . . . . . . . . . . 23
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.1 The Power LED is OFF . . . . . . . . . . . . . . . . . . . . . 25
6.2 The Power LED is steady AMBER . . . . . . . . . . . . . . . 25
6.3 The Power LED is blinking AMBER, and the cartridge
does not eject . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.4 The cartridge LED is steady AMBER . . . . . . . . . . . . . . 26
6.5 The cartridge does not eject . . . . . . . . . . . . . . . . . . 26
6.6 The unit does not appear in the device manager (Windows) . 26
6.7 Unit performance seems slow . . . . . . . . . . . . . . . . . 27
6.8 A write error occurs . . . . . . . . . . . . . . . . . . . . . . . 27
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

RDX USB 3.0 QuikStor Drive 7
1 Introduction
1.1 Overview
The RDX device is a removable, ruggedized, hard disk drive system. It features
backup application compatibility, high speed transfer rate for fast backups,
portable cartridges and high level of data reliability. The RDX drive is available
as internal USB device (see figure 1).
Figure 1: RDX internal drives
1.2 Supported media
The RDX hard drive system supports any RDX cartridge which Fujitsu
recommends. RDX cartridges are available in different capacity configurations
depending on your storage requirements.
1.3 Software
The RDX drive works with all industry backup applications that support
removable disk media. See your backup software manual for instructions on
backing up data.
13.5-inch internal USB drive 25.25-inch internal USB drive

8 RDX USB 3.0 QuikStor Drive
Introduction
1.4 Media equipment
RDX cartridges must be ordered separately! All former media are compatible
also with old and new RDX drives.
VCAUTION!
An RDX Media Cartridge contains a 2.5-inch hard disk drive. It must be
handled with care to ensure data integrity and long life.
1.5 Front panel features
The front of the RDX unit has the following features and LEDs:
●Eject Button / Power LED
●Activity LED (located on cartridge)
●Emergency Eject Hole
Figure 2: Front panel features
1Emergency Eject Hole 2Activity LED (located on cartridge)
3Eject Button / Power LED

RDX USB 3.0 QuikStor Drive 9
Introduction
The eject button is illuminated by a power LED. Operating states of the power
LED are described in table 1:
The Activity LED displays the current status of the cartridge as described in
table 2:
LED Status Meaning Description
OFF No Power Unit does not have power
Steady GREEN Ready Power is on and the RDX unit is working
properly.
Blinking GREEN Ejecting Unit is ejecting the cartridge.
Steady AMBER Warning RDX unit has detected a warning condition.
Blinking AMBER
Prevent
(eject
action)
Host computer is accessing the media, and
the user has pressed the eject button. The
unit will blink amber for a few seconds then
return to a steady green. The unit will eject
the cartridge after the host access
completes.
Table 1: Power LED
LED Status Meaning Description
OFF Not ready Cartridge is not inserted properly or the unit
has no power.
Steady GREEN Ready Cartridge is ready.
Blinking GREEN Accessing Unit is reading, writing, seeking.
Steady AMBER Warning RDX unit has detected a warning condition.
Table 2: Activity LED

10 RDX USB 3.0 QuikStor Drive
Introduction