Fujitsu 7000 F-Series User manual

User
Guide
TeamPoS
Model 7000
F-Series
PoS Computer
Document D900000477
Revision 1.0

Title: TeamPoS Model 7000 F-Series PoS
Computer System User Guide
(D900000477)
COPYRIGHT © 2012 FUJITSU FRONTECH NORTH AMERICA
INC. ALL RIGHTS RESERVED. TeamPoS 7000, F-Series, SHAPING
TOMORROW WITH YOU AND ASSOCIATED LOGOS ARE
TRADEMARKS OR REGISTERED TRADEMARKS OF FUJITSU
FRONTECH NORTH AMERICA INC. ALL OTHER MARKS ARE
THE REGISTERED TRADEMARKS OR TRADEMARKS OF THEIR
RESPECTIVE OWNERS IN THE UNITED STATES AND/OR OTHER
COUNTRIES.
The descriptions and information in this document are guidelines,
detailing the recommendations of Fujitsu Frontech North America Inc.
(FFNA).
Fujitsu endeavors to ensure that the information in this document is
correct and fairly stated. The information within this document has been
reviewed for accuracy, but as with most documents, errors may be found
and corrected in future revisions. Fujitsu Frontech North America Inc.
does not accept liability for any errors or omissions. The development of
Fujitsu products and services is continuous, and published information
may not be up to date. It is important to check the current position with
Fujitsu.
Date: June 1, 2012
Version: Version 1.0
Audience: Corporate clients and field engineers

TeamPoS7000_User Guide (F-Series)_D900000477.pdf Page 1
Revision 1.0 - June 1, 2012 TeamPoS 7000 User Guide: Contents
Contents
TeamPoS7000_User Guide (F-Series)_D900000477.pdf
Chapter 1. Overview
1.1 TeamPoS 7000 F-Series Overview ...................................................................................... 3
1.1.1 Features.................................................................................................................................................4
1.2 TeamPoS 7000 F-Series Peripherals .................................................................................. 5
1.2.1 LCD Monitors.......................................................................................................................................5
1.2.2 VF70 VFD ............................................................................................................................................5
1.2.3 Keypad+ MSR ......................................................................................................................................6
1.2.4 MSR......................................................................................................................................................6
1.2.5 CT11 Thermal Printer...........................................................................................................................6
1.2.6 Epson TM-T88V Printer.......................................................................................................................7
1.2.7 Epson TM-H2000 Printer .....................................................................................................................7
1.2.8 Epson TM-H6000IV Printer.................................................................................................................7
1.2.9 Cash Drawers........................................................................................................................................8
1.2.10 LEDs and Buttons...............................................................................................................................9
1.2.11 Connectors, with Standard I/O..........................................................................................................11
1.2.12 Connectors, with Optional Displayport Expansion ..........................................................................12
1.2.13 Connectors, with Optional Legacy Expansion .................................................................................13
1.2.14 Connectors, Optional PUSB Expansion ...........................................................................................14
1.2.15 Limited Power Source ......................................................................................................................14
Chapter 2. Introduction
2.1 System Configurations and Components ......................................................................... 15
2.1.1 System illustration (F-Series model)..................................................................................................15
2.2 System Configurations ..................................................................................................... 15
2.2.1 Hardware.............................................................................................................................................16
2.2.2 Operating Systems..............................................................................................................................18
Chapter 3. Basic Operations
3.1 Turning the Power On ...................................................................................................... 19
3.2 Turning the Power Off...................................................................................................... 20
3.3 Adjusting the Displays......................................................................................................21
3.3.1 Displays (LCD)...................................................................................................................................21
3.3.2 Customer Display (VFD)....................................................................................................................21

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Revision 1.0 - June 1, 2012 TeamPoS 7000 User Guide: Contents
3.4 Using the (Optional) MSR................................................................................................21
3.5 Using the CT11 Printer .....................................................................................................23
3.5.1 Paper roll............................................................................................................................................ 24
3.6 Cash Drawer Operations...................................................................................................26
3.6.1 Opening and closing the drawer......................................................................................................... 26
3.6.2 Inserting and removing till from drawer............................................................................................ 26
Chapter 4. Daily Maintenance
4.1 Cleaning the Equipment....................................................................................................29
4.1.1 Cleaning the main unit....................................................................................................................... 30
4.1.2 Cleaning the magnetic card reader (option)....................................................................................... 30
4.1.3 Cleaning the printer............................................................................................................................ 30
4.1.4 Cleaning the print head and roller...................................................................................................... 31
Chapter 5. Troubleshooting
5.1 Troubleshooting ................................................................................................................33
5.2 Paper Jams.........................................................................................................................34
5.3 Paper Jams Frequently ......................................................................................................34
5.4 Supplies.............................................................................................................................35
Appendix
Ensure Safe Use .........................................................................................................................i
Disclaimer..................................................................................................................................i
Computer Viruses.......................................................................................................................i
Regulatory Information.............................................................................................................ii
Safety........................................................................................................................................iii
Getting Started .........................................................................................................................iv
Warning Symbols......................................................................................................................v
Safety Considerations...............................................................................................................vi
Handling Precautions.............................................................................................................viii
Modifying or Reproducing the Unit.........................................................................................ix
Acronym Identification.............................................................................................................x

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY,
AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
Overview Chapter 1 - Overview
Revision 1.0 - June 1, 2012 TeamPoS 7000 F-Series Overview - 3
1
Overview
1.1 TeamPoS 7000 F-Series Overview
Thank you for purchasing the TeamPoS 7000 system, which is Fujitsu’s Model 7000 series of
PoS computer systems. This manual is intended for personnel who operate the TeamPoS 7000
F-Series version. It provides notes on handling, describes basic operating procedures, and gives
supplementary information which operators should know before using the TeamPoS 7000
series of PoS computer systems.
We hope that the TeamPoS 7000 will help you operate your business in a more efficient
manner. This manual illustrates the TeamPoS Model 7000 F-Series PoS computer systems
(part of the KD02909-7000 series) and describes the procedures required for using these
systems.
The following sections provide a brief overview of the TeamPoS 7000 F-Series control units
as well as their peripherals.
The TeamPoS Model 7000 family of products is a state-of-the-art Point of Sale (POS)
terminal. Built on industry standard platforms, the TeamPoS 7000 leverages Intel-embedded
components and standard operating systems, software applications and peripherals. It supports
standard PC components such as high-performance CPUs, memory, hard disk, video and audio.
Main components such as power supply, hard drives, etc. are shared between certain models.
The TeamPoS 7000 system can be used as a computer to run standard PC applications, such as
word processing, spreadsheets, etc., subject to operating system and licensing restrictions. This
system offers dual 2.5” hard disk or solid state drives, optical drive, on board LAN, 15”/12”/7”
LCD displays; USB, I/O expansion modules, and runs on a variety of software platforms.
TeamPoS 7000 F-Series

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
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The TeamPoS 7000 also contains functionality required by retail application software and are
“retail hardened” to support the harsh environments found in most retail stores. Depending on
the application requirements, there is a very large number of possible configurations. Memory
capacity, number of hard disks, CPU speed, and the number of powered RS-232 and USB ports
are selectable by the customer. Operating systems are also selectable.
The TeamPoS Model 7000 Series (KD02909-7000) F-Series PoS computer is available in
three standard models (that can be customized):
• TeamPoS 7000 Model F200, Celeron G540 CPU, 2GB RAM, 1x HDD 250GB
• TeamPoS 7000 Model F300, i3 CPU, 4GB RAM, 1x HDD 250GB
• TeamPoS 7000 Model F500, i5 CPU, 4GB RAM, 1x HDD 250GB
1.1.1 Features
Features include:
• Small footprint to free up counter space
• Full-flat LCDs (customer-facing and operator-facing) with infrared touch, resistive touch,
and non-touch
• Various microprocessor options (Celeron G540, Core-i3, Core-i5)
• Remote Management with Intel AMT (F300/F500)
• Dual disks
• RAID 0/1 support
• Optional integrated proximity sensor, speaker, microphone, and webcam on LCD displays
• Higher performance i3/i5 CPUs to handle applications with blazing speeds
• 2/4GB DDR3 memory, extendable to 8 GB
• Selectable high capacity storage (HDD: 250GB or SSD: 30/62GB)
• Security (RAID1) and higher performance (RAID0) with SSD or HDD RAID
• Optical drive
• Built to last for retail environment
• Anti-discoloration materials
• Several Operating Systems certified for long life management
• Cost-effective energy saving
• Power saving mode for CPU and LED backlit displays
• Compatible with previous Fujitsu peripherals and applications

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
Overview Chapter 1 - Overview
Revision 1.0 - June 1, 2012 TeamPoS 7000 F-Series Peripherals - 5
1.2 TeamPoS 7000 F-Series Peripherals
The TeamPoS 7000 F-Series supports various peripherals and settings.
1.2.1 LCD Monitors
15- and 12-inch LCD monitors for operator or customer displays; 7-inch customer display.
• Support for three types of panels: flat surface Resistive touch; IR touch with bezel, and
non-touch.
1.2.2 VF70 VFD
VFD VF70
• USB interface
7" customer LCD
DV75 15" non-touchLCD12/15" R/IR touch and non-touch LCDs

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
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1.2.3 Keypad+ MSR
40-key keypad with MSR (there is no stand-alone keypad)
• USB interface
• This Keypad+MSR is located on the right side of the LCD.
1.2.4 MSR
• USB interface
• This MSR is located on the right side of the LCD.
1.2.5 CT11 Thermal Printer
Thermal printer:
• USB interface
•300mm/s
• 16 shades of gray printing
• Tool-less part replacement (thermal head, cutter, platen)

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
Overview Chapter 1 - Overview
Revision 1.0 - June 1, 2012 TeamPoS 7000 F-Series Peripherals - 7
1.2.6 Epson TM-T88V Printer
Thermal printer:
• USB interface
•300mm/s
• 58/80 mm paper roll sizes
1.2.7 Epson TM-H2000 Printer
Thermal/dot matrix printer:
• USB interface
• Drop-in paper loading
• MICR reader and franker
1.2.8 Epson TM-H6000IV Printer
Thermal/dot matrix printer:
• USB interface
• Multi-tone printing
• MICR reader and endorsement printer

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
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1.2.9 Cash Drawers
1.2.9.1 TP15 standard cash drawer
Bill compartments: 5; coin compartments: 6, with media slot
1.2.9.2 Compact cash drawer
Bill compartments: 3; coin compartments: 6, with media slot

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
Overview Chapter 1 - Overview
Revision 1.0 - June 1, 2012 TeamPoS 7000 F-Series Peripherals - 9
1.2.10 LEDs and Buttons
The LED and button locations on the front panel are indicated below. Open the panel cover
door to access the controls and LEDs.
See the table on the following page for additional details.
Caution: It is assumed that the user of this manual fully understands and
strictly adheres to proper Electrostatic Discharge (ESD) precautions. Failure
to adhere to precautions can cause damage to this equipment.
Always remove the power cord from the unit prior to performing any system
maintenance.
ON/OFF Switch
USB Port
Reset Switch
HDD/SDD activity
Power indicator
HDD1/SSD1 Diagnostic
HDD2/SSD2 Diagnostic
Fan Diagnostic
Memory Diagnostic
Open
optical drive
door
Optical
drive
activity
door
latch
Optical
drive door
release

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
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1.2.10.1 TeamPoS 7000 F-Series Front Panel Switch and LCD Matrix
Button Button/LED Position Comment
HDD/SSD
activity Top, on right This LED flashes to indicate HDD/SSD read/write activity.
Reset
switch Between LEDs and
buttons
Resets system; all data in
memory will be lost.
HDD1/SSD1
Diagnostic Leftmost LED This LED is illuminated when HDD1/SSD1 is not detected.
HDD2/SSD2
Diagnostic Second from left This LED is illuminated when HDD2/SSD2 is not detected.
Fan
Diagnostic Middle LED This LED is illuminated when the BIOS detects a fan failure.
Memory
Diagnostic Second from right This LED is illuminated when the BIOS memory test detects a
memory error.
Power
Indicator Rightmost LED This LED is lit when the power is on.

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
Overview Chapter 1 - Overview
Revision 1.0 - June 1, 2012 TeamPoS 7000 F-Series Peripherals - 11
1.2.11 Connectors, with Standard I/O
The standard I/O connectors are located on the backplane of the controller, identified below.
VGA
out
LAN
USB
(x2)
AC
Power
In
Unused
24V
PUSB
(usually
printer)
Cash Drawer
(1 or 2)
Audio
Line Out
12V PUSB (VFD, Monitors,
or other 12V power)
PCI
Express
slot
Cash
drawer
GND

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
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1.2.12 Connectors, with Optional Displayport Expansion
The connectors with the Displayport Expansion option are located on the backplane of the
controller, identified below.
VGA
out
LAN
USB
(x2)
AC
Power
In
Unused
24V
PUSB
(usually
printer)
Cash Drawer
(1 or 2)
Audio
Line Out
12V PUSB (VFD, Monitors,
or other 12V power)
Mic
Displayport
USB
Split PS/2
(mouse/keyboard)
COM1 COM2
PCI
Express
slot
Cash
drawer
GND

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
Overview Chapter 1 - Overview
Revision 1.0 - June 1, 2012 TeamPoS 7000 F-Series Peripherals - 13
1.2.13 Connectors, with Optional Legacy Expansion
The connectors with the Legacy Expansion option are located on the backplane of the
controller, identified below.
VGA
out
LAN
USB
(x2)
AC
Power
In
24V
PUSB
(usually
printer)
Cash Drawer
(1 or 2)
Audio
Line Out
12V PUSB (VFD, Monitors,
or other 12V power)
Mic
Displayport
USB
Split PS/2
(mouse/keyboard)
COM1 to COM6
PCI
Express
slot
Cash
drawer
GND Unused

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
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1.2.14 Connectors, Optional PUSB Expansion
The connectors with the PUSB Expansion option are located on the backplane of the controller,
identified below.
1.2.15 Limited Power Source
VGA
out
LAN
USB
(x2)
AC
Power
In
24V
PUSB
(usually
printer)
Cash Drawer
(1 or 2)
Audio
Line Out
12V PUSB (VFD, Monitors,
or other 12V power)
Mic
Displayport
USB
Split PS/2
(mouse/keyboard)
12V PUSB x5
PCI
Express
slot
Cash
drawer
GND Unused
Caution: The 24V powered USB port on the terminal does not meet
UL limited power source (LPS) requirements. This port is limited to
only allowing 24V Retail POS powered USB peripherals that do not
exceed a rated current of 4 Amps and are provided with a molded
plastic Fire Enclosure, Rated Min. 94V-1 or Metal enclosure.
Caution: The 24V powered Cash Drawer port on the terminal does
not meet UL limited power source (LPS) requirements. This port is
limited to only allowing 24V Retail POS peripherals that do not
exceed a rated current of .2 Amps and are provided with a molded
plastic Fire Enclosure, Rated Min. 94V-1 or Metal enclosure.

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY,
AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
TeamPoS7000_User Guide (F-Series)_D900000477.pdf Chapter 2 - Introduction
Revision 1.0 - June 1, 2012 System Configurations and Components - 15
2
Introduction
2.1 System Configurations and Components
This chapter describes the system configuration, and also the component names and functions.
A trained service engineer installs the TeamPoS 7000 F-Series PoS computer system and its
software in the store where it will be used. After installation, it is officially handed over to the
user. See the operation manual or the specifications of the application package you are using
for more information on how to use the workstation.
2.1.1 System illustration (F-Series model)
2.2 System Configurations
The TeamPoS 7000 F-Series PoS computer system can be configured with several optional
units, which can be selected in accordance with the style and the scale of the store operation.
Check that you have received the components and accessories that you ordered.

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AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.
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2.2.1 Hardware
TeamPoS 7000
F-Series Model TP7000-
F200 Model TP7000- F300 Model TP7000- F500
Main Unit
CPU Intel® Dual Core
Celeron G540
2.5GHz
Intel® Core i3
2120 3.3GHz Intel® Core i5 3.1 GHz
Memory
Standard 2GB
DDR3 SO-DIMM
2 slots
Standard 4GB DDR3 SO-DIMM 2
slots
Max. 8GB (for 64-bit OS)
Storage HDD: 250GB, 1 (1 open)
SSD: 30/62GB, 1 (1 open)
2.5" SATA x 2, RAID 0/1
LCD Displays Option: 12"/15" color LCD
Option: integrated Webcam
Cooling Temperature controlled fan
Standard I/O USB x 3 (including one USB port located on front panel; see
page 9)
PUSB (12V) x 3
PUSB (24V) x 1
VGA x 1
LAN RJ-45 (10 BASE-T/100 BASE-TX/1000BASE-T) x 1
Cash Drawer RJ-12 x 1
(Y-cable option for second cash drawer)
Audio Line Out x 1
Displayport
Expansion
Option
RS232C D-sub 9pin x 2
Displayport
USB
Split PS/2 keyboard/mouse connector
Mic In
Legacy
Expansion
Option
Standard I/O and Displayport Expansion, plus:
RS232C D-sub 9pin x 4
PUSB Expansion
Option Standard I/O and Displayport Expansion, plus: 12V PUSB x5
Color Ocean Black
Dimensions 340mm (W) x 365mm (D) x 106 mm (H) mm
Weight 8.2 kg (18 lb.)

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Revision 1.0 - June 1, 2012 System Configurations - 17
LCD
Displays
(Option)
LCDs D72R, 12” Color LCD Resistive Touchscreen dDisplay
D75R, 15” Color LCD Resistive Touchscreen Display
D75I, 15” Color LCD Infrared Touchscreen Display
D72, 12” Color LCD Non Touchscreen Display
D75, 15” Color LCD Non Touchscreen Display
DV75 15” Color LCD Non Touchscreen Display
SD7, 7” USB LCD Display (w/ tilt bracket)
Factory Options: Monitor-integrated Webcam, MSR and
Keypad+MSR
VF70 Alphanumeric (20 digits x 2 lines),
245 (W) x 100 (H) mm
Pole type [tilt/swivel], Remote type [tilt/swivel]
Printer
(Option) CT11 thermal printer
TM-T88V
thermal printer
TM-H2000
thermal/dot
matrix printer
TM-H6000IV
thermal/dot
matrix printer
Paper width: 58 mm/80 mm, printing speed: 300 mm/s
Paper width: 58 mm/80 mm, printing speed: 300 mm/s
Paper width: 58 mm/80 mm, printing speed: 4.0 lps
Paper width: 58 mm/80 mm, printing speed:5.7 lps
Keypad+MSR (Option) 40 key with MSR (ISO 1/2/3) attaches to monitor
MSR (Option) ISO 1/2/3 attaches to monitor
Cash Drawer
(Option)
Standard 5 compartments for bills, 6 compartments for coins with
media slot; 8 coin insert; locking till cover
Compact 3 compartments for bills, 6 compartments for coins with
media slot
TeamPoS 7000
F-Series Model TP7000-
F200 Model TP7000- F300 Model TP7000- F500

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2.2.2 Operating Systems
The TeamPoS 7000 can be ordered with the following Operating Systems:
• Microsoft Windows POSReady 7 (32/64-bit)
• Microsoft Windows POSReady 2009
• Microsoft WEPOS
• Windows XP Professional
• Windows 7 Professional (32/64-bit)
• Windows Server 2008 (32/64-bit)
• SUSE Linux SLED 11 (1 year Support)
• SUSE Linux SLED 11 (3 year Support)
• Customer-provided Linux option