Fujitsu TeamPoS 3000 XL Instruction Manual

Installation & Maintenance Manual
Team PoS 3000 XL and XL
2

TeamPoS 3000®
Installation and Maintenance
Manual

TeamPoS 3000 XL and XL2Preface
D90000145 Issue 3 vi
Fujitsu Transaction Solutions Inc. endeavors to ensure that the information in this
document is correct and fairly stated but does not accept liability for any error or
omission.
The development of Fujitsu products and services is continuous and published
information may not be up to date. It is important to check the current position with
Fujitsu Transaction Solutions Inc. This document is not part of a contract or license save
insofar as may be expressly agreed.
Issue Date Revision
September 5, 2006 1
August 1,2008 2
August 7, 2009 3

Preface TeamPoS 3000 XL and XL2
vii Issue 3 D90000145
Regulatory Information
EMC
Radio Frequency Interference Requirements – U.S.A.
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Radio Frequency Interference Requirements – Canada
This Class A digital apparatus meets all the requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur
le matériel brouilleur du Canada.
Radio Frequency Interference Requirements – Europe
This apparatus has been tested and found to comply with the limits for a Class A digital
device, per EN55022, for use in Information Technology equipment. In a domestic
environment this product may cause radio interference in which case the user may be
required to take adequate measures. This apparatus also meets the susceptibility
requirements per EN55024. Overall the product qualifies for and bears the CE mark.
Safety
Lead Acid Battery
Caution:
Danger of explosion if the lead acid battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the manufacturer.
Discard used batteries according to the manufacturer’s instructions.
Hazardous Voltage
Caution: Hazardous voltage, service engineer only to open front cover and rear backplane.

TeamPoS 3000 XL and XL2Preface
D90000145 Issue 3 viii
Recycling
WARNING:
The LCD’s used with this product may contain a backlight that
contains mercury. Please dispose of according to local, state, or federal
laws.
Hg
LAMP(S) INSIDE THIS PRODUCT
CONTAIN MERCURY AND MUST
BE RECYCLED OR DISPOSED OF
ACCORDING TO LOCAL, STATE,
OR FEDERAL LAWS.

Preface TeamPoS 3000 XL and XL2
ix Issue 3 D90000145
Table of Contents
Preface ...................................................................................................................v
Regulatory .................................................................................................................vii
Chapter 1 Overview .................................................................................................1-1
1.1. TeamPoS 3000 XL Control Unit Flow Diagram ......................................1-2
1.2 TeamPoS 3000 XL2
1.3 Front Panel LEDs and Switches ...............................................................1-4
Control Unit Flow Diagram......................................1-3
1.3.1 TeamPoS 3000 Front Panel Switch & LCD Matrix.......................1-5
1.4 Intelligent Pins.........................................................................................1-6
Chapter 2 Environmental Specifications...................................................................2-1
2.1 Environmental Specifications for both XL and XL2
..................................2-2
Chapter 3 Dimensions .........................................................................................3-1
3.1 Standard TeamPoS 3000 12” LCD Stacked Configuration .......................3-1
3.1.1 Model D22 & D25 LCD in Dual Stacked Configuration...............3-2
3.1.2 Model D25 & D25IR LCD in Dual Stacked Configuration...........3-2
3.2 Control Units .........................................................................................3-3
3.3 Keyboards .........................................................................................3-4
3.3.1 Model 133UQ Keyboard ..............................................................3-4
3.3.2 Model 133AU Keyboard ..............................................................3-4
3.3.3 Model 92U Keyboard ...................................................................3-5
3.4 Cash Drawers .........................................................................................3-5
3.4.1 Model TP15 Cash Drawer - Standard............................................3-5
3.4.2 Model TP5C Cash Drawer – Compact..........................................3-7
3.5 Displays
3.5.1 Model 22 LCD and Model D25 LCD Displays .............................3-8
3.5.2 LCD VESA Bracket Mounting .....................................................3-9
3.5.3 Model D22/D25 LCDs on Stacked Stand....................................3-10
3.5.4 Model D22/D25 LCDs w/MSR...................................................3-10
3.5.5 Model D22/D25 LCD on Stacked Stand w/MSR & VF60...........3-11
3.5.6 Model D22/D25 LCD on Dual Stacked Stand.............................3-12
3.5.7 Model D25/D25 LCD on Dual Stacked Stand.............................3-13
3.5.8 Model D22/D22 LCD on Dual Stacked Stand.............................3-13
3.5.9 Model D22/D22 LCD on Dispersed Stand..................................3-14
3.5.10 VF60 Customer Display (stacked) ..............................................3-14
3.5.11 VF60 Customer Displays (dispersed)..........................................3-15
3.6 Printers .......................................................................................3-16
3.6.1 Model DT50III Printer................................................................3-16
3.6.2 Model CT10 Printer....................................................................3-16
Chapter 4 Site Preparation........................................................................................4-1
4.1 Unpacking/Inspecting the Shipment .........................................................4-1
4.2 Reporting Shipment Damage....................................................................4-2
4.3 Returning Equipment ...............................................................................4-2

TeamPoS 3000 XL and XL2Preface
D90000145 Issue 3 x
4.4 Using Anti-static Protection .....................................................................4-2
4.5 Preparing for Installation..........................................................................4-3
4.6 Determining Power Requirements............................................................4-3
4.7 General Requirements..............................................................................4-4
4.8 Installation with Other Equipment............................................................4-6
4.9 Mains Power Cables.................................................................................4-7
4.10 Warning Labels........................................................................................4-7
Chapter 5 Installation .........................................................................................5-1
5.1 Panel Removal/Installation Process..........................................................5-1
5.1.1 Front Panel...................................................................................5-1
5.1.2 Rear Panel....................................................................................5-3
5.2 Removing the motherboard assembly.......................................................5-4
5.3 Installing CPU and Heat Sink...................................................................5-6
5.4 Installing the Hard Disk Drives ................................................................5-8
5.5 Installing Memory (XL Motherboard only) ............................................5-10
5.6 Installing Memory (XL2
5.7 Installing the CD/DVD Drive.................................................................5-15
Motherboard only)...........................................5-12
5.8 Installing the Partial Backup Battery ......................................................5-18
5.9 Removing the Backplane Assembly .......................................................5-20
5.10 Installing PCI Add-In Cards...................................................................5-22
5.11 Installing the I/O Boards ........................................................................5-24
5.11.1 No I/O Board..............................................................................5-25
5.11.2 Powered USB I/O Board.............................................................5-26
5.11.3 Combo Board.............................................................................5-29
5.11.4 Combo Board with Com Board (XL Motherboard only) .............5-33
5.12 Port Labels .......................................................................................5-38
5.13 Standard Bracket Locations....................................................................5-39
5.14 Installing the LCD Stands ......................................................................5-40
5.14.1 Single Stacked LCD Stand..........................................................5-41
5.14.2 Single Dispersed LCD Stand ......................................................5-46
5.14.3 Dual Stacked LCD Stand............................................................5-53
5.14.4 DVI15 LCD................................................................................5-57
5.15 Installing the MSR or Keypad/MSR.......................................................5-64
5.16 Installing the VF60 Stacked Stand..........................................................5-67
5.17 Stacking the LCD Monitor.....................................................................5-72
5.18 Installing the Central Filler and Keyboard..............................................5-75
5.18.1 Installing the Keyboard...............................................................5-75
5.18.2 Installing the Central Filler .........................................................5-77
5.19 Installing the Printer I/O Board (DT 50 Series Only)..............................5-78
5.20. Stacking the Printers ..............................................................................5-80
5.20.1. Stacking the DT50 Series Printer................................................5-80
5.20.2. Stacking the CT10 Printer...........................................................5-82
Chapter 6 – General Operations....................................................................................6-1
6.1 System Operations ...................................................................................6-1

Preface TeamPoS 3000 XL and XL2
xi Issue 3 D90000145
6.1.1 General Care and Maintenance .....................................................6-1
6.1.2 Power ON and OFF Sequence ......................................................6-2
6.1.3 Powering ON................................................................................6-3
6.1.4 Powering OFF ..............................................................................6-4
Chapter 7 – Maintenance .........................................................................................7-1
7.1 Periodic Maintenance...............................................................................7-1
7.1.1 Power ON and OFF Sequence ......................................................7-1
7.1.1.1 Powering ON................................................................................7-2
7.1.1.2 Powering OFF..............................................................................7-3
7.2 Replacing the Motherboard......................................................................7-4
7.2.1 XL Motherboard Layout...............................................................7-8
7.2.2 XL Motherboard Settings .............................................................7-9
7.2.3 Picture of XL Motherboard.........................................................7-10
7.2.4 XL2
7.2.5 XL Motherboard Layout............................................................7-11
2
7.2.6 Photo of XL
Motherboard Settings ..........................................................7-12
2
7.3 Replacing the CPU and Heat Sink..........................................................7-14
Motherboard .........................................................7-13
7.4 Replacing the Hard Disk Drives.............................................................7-16
7.5 Adding or Replacing Memory................................................................7-17
7.5.1 Adding or Replacing XL Motherboard Memory .........................7-17
7.5.2 Adding or Replacing XL2
7.6 Replacing the CD/DVD Drive................................................................7-22
Motherboard Memory........................7-19
7.7 Replacing Battery Backup......................................................................7-25
7.8 Removing the backplane assembly.........................................................7-27
7.9 Replacing I/O Boards.............................................................................7-29
7.9.1 No I/O Board..............................................................................7-30
7.9.2 Powered USB I/O Board.............................................................7-30
7.9.2.1 USB Board Jumper Settings .......................................................7-34
7.9.3 Combo Board.............................................................................7-35
7.9.3.1 Combo Board Installation...........................................................7-37
7.9.3.2 Combo Board Diagram...............................................................7-39
7.9.3.3 Combo Board Jumper Settings....................................................7-40
7.9.3.4 Combo Board (picture)...............................................................7-41
7.9.3.5 Combo COM 4 Port connector Signals .......................................7-42
7.9.3.6 Printer (PTR) connector Signals .................................................7-43
7.9.4 Combo Board with COM Board (XL Motherboard only)............7-44
7.9.4.1 Combo Board Connectors (XL Motherboard only) .....................7-49
7.9.4.2 Combo Board Jumpers ...............................................................7-50
7.10 Replacing PCI Add-in Card....................................................................7-51
7.11 Replacing the Power Supply...................................................................7-53
7.12 Replacing the Power Supply Fan............................................................7-55
7.13 Replacing the Backplane........................................................................7-57
7.13.1 Backplane Jumpers & Connectors ..............................................7-61
7.13.2 Team PoS 3000 Pin Assignments - Backplane............................7-62
7.13.3 Cash Drawer Plug.......................................................................7-62

TeamPoS 3000 XL and XL2Preface
D90000145 Issue 3 xii
Chapter 8 Troubleshooting.......................................................................................8-1
8.1 Power cannot be turned on or the unit powers off after a few minutes. ....8-1
8.2 System will not boot up............................................................................8-2
8.3 Display/LCD shows correctly during Power On Self Test (POST) but fails
when the operating system starts....................................................................................8-3
8.4 Display/LCD is blank at all times.............................................................8-4
8.5 Printing errors .........................................................................................8-5
8.6 Impossible to input data from keyboard and/or abnormal input.................8-6
8.7 Keyboard MSR reading error ...................................................................8-7
8.8 Cash Drawer Operation errors..................................................................8-8
8.9 Customer display errors............................................................................8-8
8.10 Deletion of Data, time and disk setup data when turning off power ..........8-9
8.11 The system fails to switch to battery backup when power failure occurs...8-9
8.12 Operation errors of other peripheral devices...........................................8-10
Chapter 9 BIOS Setup Procedures Aurora Motherboard...........................................9-1
9.1 Opening CMOS Setup Screen..................................................................9-1
9.1.1 CMOS Settings..........................................................................9-1
9.1.2 Main Menu Aurora Motherboard...............................................9-2
9.1.3 Standard CMOS Setup – Motherboard......................................9-3
9.1.4 BIOS Features Setup – Motherboard.........................................9-4
9.1.5 CPU Feature Setup – Motherboard ...........................................9-5
9.1.6 Hard Disk Boot Priority – Motherboard.....................................9-6
9.1.7 Advance Chipset Features Setup –Motherboard.........................9-7
9.1.8 Integrated Peripherals Setup –Motherboard................................9-8
9.1.9 USB Configuration setup –Motherboard....................................9-9
9.1.10 On Chip IDE Device Setup –Motherboard.................................9-9
9.1.11 Onboard Device Setup –Motherboard......................................9-10
9.1.12 Super IO Device Setup – Motherboard....................................9-11
9.1.13 Power Management Setup – Motherboard................................9-12
9.1.14 PnP/PCI Configurations Setup – Motherboard ........................9-13
9.1.15 Frequency/voltage Control Setup – Motherboard.....................9-13
9.1.16 Hardware Monitoring Setup –Motherboard..............................9-14
9.1.17 Event Log Setup – Motherboard ..............................................9-15
9.1.18 Others –Motherboard...............................................................9-15
9.1.19 System Information – Motherboard..........................................9-16
9.1.20 Set Supervisor/User Passwords –Motherboard.........................9-17
Chapter 10 BIOS Setup Procedures XL2
10.1 Opening CMOS Setup Screen................................................................10-1
Motherboard..............................................10-1
10.1.1 CMOS Settings........................................................................10-1
10.1.2 Main Menu – XL2
10.1.3 IDE Primary/Master Setup – XL
Motherboard...............................................10-2
2
10.1.4 IDE Primary/Slave Setup – XL Motherboard........................10-3
2
10.1.5 SATA Port 1 Setup – XL Motherboard..........................10-4
2Motherboard...................................10-5

Preface TeamPoS 3000 XL and XL2
xiii Issue 3 D90000145
10.1.6 SATA Port 2 Setup – XL2
10.1.7 SATA Port 3 Setup – XL Motherboard...................................10-6
2
10.1.8 Advanced Main Menu – XL
Motherboard...................................10-7
2
10.1.9 CPU Feature Setup – XL Motherboard ..............................10-8
2
10.1.10 GM965 Feature Setup – XL
Motherboard...................................10-9
2
10.1.11 ICH8MDO Feature Setup – XL
Motherboard...............................10-9
2
10.1.12 USB Feature Setup – XL Motherboard.......................10-10
2
10.1.13 ICH SATA PATA Control Sup Menu Setup – XL
Motherboard.................................10-11
2
10.1.14 Super IO Feature Setup – XL ...............10-12
2
10.1.15 Hardware Monitor Feature Setup – XL
Motherboard...........................10-13
2
10.1.16 Other Feature Setup – XL Motherboard............10-14
2
10.1.17 Security Setup – XL Motherboard................................10-15
2
10.1.18 TPM State Setup – XL
Motherboard ........................................10-16
2
10.1.19 Power setup – XL Motherboard.....................................10-16
2
10.1.20 Boot Setup – XL Motherboard............................................10-17
2
10.1.21 Exit Menu – XL Motherboard..............................................10-18
2
Motherboard ..............................................10-19
Chapter 11 Spare and Upgrade Parts List .................................................................11-1