Fujitsu TeamPoS 2000 Manual

TeamPoS 2000 MAINTENANCE MANUAL

Rev 3.0 90000291
MAINTENANCE MANUAL TeamPoS 2000

TeamPoS 2000®
Installation and Maintenance
Manual
TeamPoS 2000 MAINTENANCE MANUAL
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Fujitsu Transaction Solutions Inc. endeavors to ensure that the information in this
document is correct and fairly stated but does not accept liability for any error or
omission.
The development of Fujitsu products and services is continuous and published
information may not be up to date. It is important to check the current position with
Fujitsu Transaction Solutions Inc. This document is not part of a contract or license save
insofar as may be expressly agreed.
This document was originally issued September 2000 with revisions as follows:
Issue Date Revision
September 2000 (original) 1.0
November 2000 1.1
October 2001 2.0
March 2002 2.2
October 2002 2.3
September 2003 2.4
July 2004 3.0
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Regulatory Information
Emissions
Radio Frequency Interference Requirements – U.S.A.
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Radio Frequency Interference Requirements – Canada
This Class A digital apparatus meets all the requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Radio Frequency Interference Requirements – Europe
This apparatus has been tested and found to comply with the limits for a Class A digital
device, per EN55022, for use in Information Technology equipment. In a domestic
environment this product may cause radio interference in which case the user may be
required to take adequate measures. This apparatus also meets the susceptibility
requirements per EN55024. Overall the product qualifies for and bears the CE mark.
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Safety
Lithium & Lead Acid Battery
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Warning: Handling cords included with this product will expose you to
lead, a chemical known to the State of California to cause
birth defects or other reproductive harm. Wash hands after
handling.
Warning: The LCD’s used with this product may contain a backlight
that contains mercury. Please dispose of according to local,
state, or federal laws.
Caution: There is a danger of explosion if the lead acid battery is
incorrectly replaced. Replace only with the battery listed in
Chapter 10. Dispose of the used battery according to
manufacturer’s instruction.

Table of Contents
Chapter 1 Overview ·········································································1-1
1.1 TeamPoS 2000 Control Unit Flow Diagram ············································1-2
1.2 Front Panel LEDs and Switches ······················································1-3
1.2.1 TeamPoS 2000 Front Panel Switch and LCD Matrix ·································1-4
1.3 Intelligent PINs (Product Identification Numbers) ········································1-5
Chapter 2 - EXTERNAL VIEW AND ENVIRONMENTAL
SPECIFICATIONS ································································2-1
2.1 Environmental Specifications ························································2-2
Chapter 3 DIMENSIONS ····································································3-1
3.1 Standard TeamPoS 2000 15" LCD Stacked Configuration ··································3-1
3.2 Compact TeamPoS 2000 12.1" LCD Stacked Configuration Dimensions ······················3-2
3.3 Standard TeamPoS 2000 12.1" LCD Stacked Configuration Dimensions ······················3-2
3.4 Control Units·····································································3-3
3.5 Keyboards ·······································································3-4
3.5.1 Model 133UQ Keyboard Dimensions ·············································3-4
3.5.2 Model 104P Keyboard Dimensions ··············································3-4
3.5.3 Model 133PQ Keyboard Dimensions ·············································3-5
3.5.4 Basic Model 92M and 92U Keyboard Dimensions···································3-5
3.5.5 Model 92M & 92U Keyboard with MSR and Display Dimensions·······················3-6
3.5.6 Model 92M Keyboard with Vertical Key-Lock Dimensions ····························3-6
3.6 Cash Drawers ····································································3-7
3.6.1 Model TP10 Cash Drawer ······················································3-7
3.6.2 MP5 Cash Drawer, Compact ····················································3-7
3.6.3 NF5 Cash Drawer ····························································3-8
3.6.4 Model NAF Cash Drawer ······················································3-8
3.7 Displays·········································································3-9
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3.7.1 Model D15 LCD Displays (New Release) ··········································3-9
3.7.2 LCD Bracket Mounting ·······················································3-10
3.7.3 Single Stacked D15 LCD······················································3-10
3.7.4 Single Stacked D15 LCD w/customer display ······································3-11
3.7.5 Single Dispersed D15 LCD ····················································3-11
3.7.6 Single Dispersed LCD with MSR ···············································3-12
3.7.7 Single Dispersed D15 with Keypad and MSR ······································3-12
3.8 Models D12 and A12 LCD Displays ·················································3-13
3.8.1 LCD Bracket Mounting ·······················································3-14
3.8.2 Single Stacked LCD ·························································3-15
3.8.3 Single Dispersed LCD with dispersed stand ·······································3-15
3.8.4 Single Dispersed LCD – Alternate Mount ········································3-16
3.8.5 TeamKey ·································································3-16
3.8.6 LCD with MSR (dispersed) ···················································3-17
3.8.7 Dual Stacked LCD ··························································3-17
3.8.8 Other Options ······························································3-18
3.8.9 CRTs, 9” ·································································3-18
3.8.10 CRT, 14" ··································································3-19
3.8.11 VF50 & VF50U Customer Displays (dispersed configuration) ·························3-20
3.9 Printers ········································································3-21
3.9.1 Model DT50/DT50II Printer ···················································3-21
3.9.2 Model DT50II TranScan Printer ················································3-21
3.9.3 Model TM-T88III Printer ·····················································3-22
3.9.4 Model TM-T90 Printer ·······················································3-22
3.9.5 Model A758 & A760 Printers··················································3-23
3.9.6 Model A794 Printer ··························································3-23
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Chapter 4 SITE PREPARATION ·····························································4-1
4.1 Unpacking ·······································································4-1
4.2 Inspecting the Shipment ····························································4-1
4.3 Reporting Shipment Damage ························································4-2
4.4 Returning Equipment ······························································4-2
4.5 Using Anti-static Protection ·························································4-2
4.6 Preparing for Installation: ···························································4-2
4.7 Determining Power Requirements·····················································4-3
4.8 General Requirements ······························································4-3
4.9 Installation with Other Equipment ····················································4-4
4.10 Mains Power Cable ································································4-5
Chapter 5 INSTALLATION ··································································5-1
5.1. Cover Removal/Installation Process ···················································5-1
5.1.1 Front Cover ·································································5-1
5.1.2 Side Cover (Left) ·····························································5-2
5.1.3 Rear Cover··································································5-3
5.1.4 Top Cover ··································································5-4
5.1.5 Installing D12 and A12 LCD Brackets ············································5-7
5.1.6 PCI Add-In Card(s) ··························································5-10
5.2 Adding Main Memory·····························································5-11
5.2.1 Memory Configuration ·······················································5-11
5.3 Accessing and Configuring ·························································5-12
5.3.1 Retail I/O Board Pin layout ····················································5-12
5.3.2 Retail I/O Board Settings ······················································5-13
5.3.3 Printer Jumpers ·····························································5-14
5.3.4 PTR (Printer) Connector Signals ················································5-15
5.3.5 Retail I/O Board. Ports 1 and 2 Connector Signals ··································5-16
5.3.6 Retail I/O Board.Port 5 Connector Signals ········································5-16
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5.3.7 Retail I/O BoardPorts 3, 4 & 6 Connector Signals···································5-17
5.3.8 DRW Connector Signals ······················································5-17
5.4 Installing the TeamCOMBO Board···················································5-18
5.4.1 TeamCOMBO Board Pin Layout ················································5-18
5.4.2 TeamCOMBO Board Settings ················································5-19
5.4.3 TeamCOMBO Board. Ports 1 and 2 Connector Signals····························5-20
5.4.4 TeamCOMBO Board. Ports 3 and 4 Connector Signals ·····························5-21
5.4.5 DRW Connector Signals ······················································5-21
5.4.6 TeamCOMBO Board. USB Connectors – 4 Ports ··································5-22
5.5 TeamUSB Settings ·······························································5-23
5.5.1 TeamUSB Board. USB Connectors - 7 Ports······································5-24
5.5.2 TeamUSB Board DRW Connector Signals ········································5-25
5.5.3 TeamUSB Board, Powered USB Connectors - 7 ports ·······························5-25
5.6 Riser Card Connectors ····························································5-26
5.7 CD-ROM/CD-RW/DVD (Media Player) Installation ····································5-27
5.8 PoS Peripheral Installation ·························································5-29
5.8.1 Model 133UQ Keyboard Unit (programmable) ·····································5-29
5.8.2 Model 92U Keyboard Unit (programmable) ·······································5-30
5.8.3 Model 133PQ Keyboard Unit (not programmable)··································5-31
5.8.4 Model 104P Keyboard Unit (Compact Keyboard)···································5-33
5.9 Model D15 LCD Stands ···························································5-37
5.9.1 D15 LCD Cable Requirements ·················································5-37
5.9.2 D15 LCD Audio Cable Connections ·············································5-37
5.9.3 D15 LCD Video Data Cable Connections ·········································5-39
5.9.4 D15 LCD Dual Monitor Video Cable Connections ··································5-40
5.9.5 D15 LCD Power and Data (Touch, MSR and Keypad) Cable Connections ···············5-41
5.9.6 D15 Cable Summary ·························································5-45
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5.9.7 Model D15 LCD Installation ···················································5-46
5.10 Models D12 and A12 LCD Installation················································5-54
5.10.1 Model D12 and A12 LCD Stand Option Summary ··································5-54
5.10.2 12.1" LCD Cable Requirements·················································5-55
5.10.3 A12/D12 Cable Summary ·····················································5-60
5.10.4. D12/A12 LCD Stand and Rotating Arm Assembly···································5-61
5.10.5 Model VF50 & VF50U Integrated Customer Display with D12/A12 LCD················5-63
5.10.6 D12/A12 LCD with TeamKey Assembly········································5-66
5.10.7 Models D12 and A12 LCD, 12.1” Adjustments ····································5-70
5.10.8 Model VF50 and VF50U Customer Display Settings································5-71
5.11 Cash Drawers ···································································5-74
5.12 Connecting Retail I/O, TeamCOMBO & TeamUSB Board Cables ·························5-75
5.12.1 TeamPoS 2000 with Retail I/O Board Connector Layout-A Motherboard ················5-76
5.12.2 TeamPoS 2000 with TeamCOMBO Board Connector Layout-A Motherboard ······5-78
5.12.3 TeamPoS 2000 with TeamUSB Board Connector Layout
with A Motherboard ·························································5-79
5.12.4 TeamPoS 2000 M with TeamUSB Board Connector Layout
with M Motherboard ·························································5-80
Chapter 6 GENERAL OPERATIONS··························································6-1
6.1 System Operations ································································6-1
6.1.1 General Care and Maintenance ··················································6-1
6.1.2 Power ON and OFF Sequence ···················································6-2
6.1.3 Powering ON ································································6-2
6.1.4 Powering OFF ·······························································6-3
Chapter 7 MAINTENANCE ·································································7-1
7.1. Power ON and OFF Sequence························································7-1
7.1.1 Powering ON ································································7-2
7.1.2 Powering OFF ·······························································7-3
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7.2 PC Board Replacement ·····························································7-3
7.3 M Motherboard Layout ·····························································7-5
7.3.1 M Motherboard Settings ·······················································7-6
7.3.2 Picture of M Motherboard ······················································7-8
7.3.3 A Motherboard Layout ························································7-9
7.4 A Motherboard Settings ···························································7-10
7.5 Lead Acid Battery Replacement ·····················································7-11
7.6 Power Supply Unit Replacement·····················································7-12
7.7 HDD Kit Replacement ····························································7-14
7.8 FDD Unit Replacement ····························································7-16
7.9 CD-ROM/CD-Read/Write/DVD (Media Player) Kit Replacement···························7-17
7.10 Operator Panel···································································7-18
7.10.1 Operator Panel Layout ························································7-19
7.10.2 Operator Panel Settings ·······················································7-19
7.11 Memory (DIMM or SDRAM)·······················································7-20
7.12 Chassis Fan ·····································································7-22
7.13 Retail I/O, TeamCOMBO and TeamUSB Board Replacement ·····························7-23
7.14 Riser Card ······································································7-25
Chapter 8 BIOS Setup Procedures - M Motherboard ·············································8-1
8.1 Opening CMOS Setup Screen························································8-1
8.1.1 CMOS Settings ······························································8-1
8.1.2 Main Menu - M Motherboard ···················································8-2
8.1.3 Advanced Settings - M Motherboard··············································8-3
8.1.4 Configure Advanced CPU Settings - M Motherboard ·································8-4
8.1.5 IDE Configuration - M Motherboard··············································8-5
8.1.6 Primary IDE Master - M Motherboard ············································8-6
8.1.7 Primary IDE Slave - M Motherboard··············································8-7
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8.1.8 Secondary IDE Master - M Motherboard ··········································8-8
8.1.9 Floppy configuration - M Motherboard ············································8-9
8.1.10 Configure Win627 Super IO Chipset - M Motherboard·······························8-10
8.1.11 Hardware Health Configuration - M Motherboard ··································8-11
8.1.12 ACPI Settings - M Motherboard ················································8-12
8.1.13 General ACPI Configuration - M Motherboard ·····································8-13
8.1.14 Advanced ACPI Configuration - M Motherboard ···································8-14
8.1.15 Event Logging Details - M Motherboard··········································8-15
8.1.16 Configure Remote Access Type and Parameters - M Motherboard ······················8-16
8.1.17 USB Configuration - M Motherboard ············································8-17
8.1.18 Advanced PCI/PnP Settings - M Motherboard ·····································8-18
8.1.19 Boot Settings - M Motherboard ·················································8-19
8.1.20 Boot Settings Configuration - M Motherboard ·····································8-20
8.1.21 Boot Group Priority - M Motherboard············································8-21
8.1.22 Boot Device Priority - M Motherboard ···········································8-22
8.1.23 Hard Disk Drives - M Motherboard··············································8-23
8.1.24 Removable Drive - M Motherboard··············································8-24
8.1.25 CD ROM Drives - M Motherboard ··············································8-25
8.1.26 Security Settings - M Motherboard ··············································8-26
8.1.27 Advanced Chipset Settings - M Motherboard ······································8-27
8.1.28 Configure Advanced Settings for NorthBridge - M Motherboard ·······················8-28
8.1.29 Configure Advanced Settings for SouthBridge - M Motherboard ·······················8-29
8.1.30 Advanced SMI Enable/Resume Event controls - M Motherboard ·······················8-31
8.1.31 Clock Margin - M Motherboard·················································8-32
8.1.32 Exit Options - M Motherboard··················································8-33
8.2 BIOS Error Messages - M Motherboard ···············································8-34
8.3 BIOS Reflash Instructions - M Motherboard ···········································8-35
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Chapter 9 BIOS SETUP PROCEDURES - A Motherboard ········································9-1
9.1 Opening CMOS Setup Screen - A Motherboard ··········································9-1
9.1.1 CMOS Settings - A Motherboard ················································9-1
9.1.2 Main Menu - A Motherboard····················································9-1
9.1.3 Standard CMOS Setup - A Motherboard···········································9-2
9.1.4 BIOS Features Setup - A Motherboard ············································9-3
9.1.5 Chipset Features Setup- A Motherboard ···········································9-4
9.1.6 Power Management Setup - A Motherboard ········································9-5
9.1.7 PNP/PCI Configuration ························································9-6
9.1.8 Load BIOS Defaults ··························································9-7
9.1.9 Load SETUP Defaults ·························································9-7
9.1.10 Clock and Sensor·····························································9-7
9.1.11 Integrated Peripherals ·························································9-9
9.1.12 Supervisor Password ·························································9-10
9.1.13 User Password ······························································9-10
9.1.14 IDE HDD Auto Detection ·····················································9-10
9.1.15 Save & Exit SETUP··························································9-10
9.1.16 Exit Without Saving ·························································9-10
9.1.17 BIOS Error Messages ························································9-10
9.1.18 BIOS Beep Code ····························································9-13
Chapter 10 SPARE AND UPGRADE PARTS LIST ·············································10-1
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Chapter 1 Overview
The following sections provide a brief overview of the TeamPoS 2000 control units and
peripherals:
The TeamPoS 2000 is a state-of-the-art Point-of-Sale (PoS) terminal. It contains
standard PC components such as CPU, memory, hard disk, video and audio and can be
used as a PC, subject to operating system and licensing restrictions, to run standard PC
applications, such as word processing, spreadsheets, etc. The TeamPoS 2000 also
contains functionality required by retail application software and is "retail hardened" to
support the harsh environments found in most retail stores. Depending on the application
requirements, there are a very large number of possible conifugrations. Memory
capacity, hard disk number, CPU speed and the numbers of powered RS232 and USB
ports are selectable by the customer. Chassis configurations, memory, memory storage
devices, and operating systems are also selectable.
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1.1 TeamPoS 2000 Control Unit Flow Diagram
The following graphic shows a high level overview of the TeamPoS 2000 Control Unit.
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TeamPoS 2000 MAINTENANCE MANUAL
PC Board
CPU:
Celeron/
Pentium III
Memory: Up to 768MB
Lithium Battery
Retail
I/O Board
CMOS Memory
PCI Slot
PCI Slot
Hard Drive # 1
Hard Drive # 2
Battery
AC 100V
AC 240V Fan
DRAWER
LCD POWER
PRINTER
PORT 1
PORT 2
PORT 3
PORT 4
PORT 5
PORT 6
R
I
S
E
R
C
A
R
D
Floppy
Operator
Panel
TeamCOMBO
Board
CMOS Memory
DRAWER
LCD POWER
PORT 1
PORT 2
PORT 3
PORT 4
Retail USB
Retail USB
Retail USB
Retail USB
Alternate I/O board
CD-ROM/DVD
Power
Control
Unit
OR
DRAWER
LCD POWER
Retail USB
Retail USB
Retail USB
Retail USB
Retail USB
Retail USB
Retail USB
w/new riser
card

1.2 Front Panel LEDs and Switches
The following graphic and table show the TeamPoS 2000 unit LEDs and switches.
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1.2.1 TeamPoS 2000 Front Panel Switch and LCD Matrix
Name Switch/LED Mounting
Position
LED Color Remark
Power SW Outside of
Front Door
—Depending on BIOS setup, the power switch can be
instant off or delayed off.
Reset SW Inside of Front
Door
—PC board resets.
Dump SW
(DO NOT USE)
Inside of Front
Door
—Resets CMOS memory on Retail I/O,TeamCOMBO®
or TeamUSB® Board.
Port On/Off SW Inside of Front
Door
—Interrupts power to the I/O board's RS232 ports and the
LCD power port. (For the original TeamCOMBO board,
the switch also interrupts power to USB ports on the
TeamCOMBO board. For the revised TeamCOMBO
board, the switch interrupts power only for the RS232
and LCD power ports.)
HDD Select SW Inside of Front
Door
—Selects master HDD between primary and secondary
HDD. The hard drives must be jumpered to Cable
Select (CS) in order to allow switching of disks.
Power LED Outside of
Front Door
Green This LED is illuminated when power is supplied
including during battery backup mode. It blinks when
power switch is pressed in delayed off mode.
Port On LED Outside of
Front Door
Green This LED is illuminated when the port on/off switch is
set to on.
Battery Backup LED Outside of
Front Door
Blinking
Yellow
This LED is turned on and blinking when the power is
supplied from lead-battery (i.e., when battery backup is
enabled due to AC power loss.).
HDD Access LED Inside of Front
Door
Green Indicates hard disk access activity.
LAN Activity LED Inside of Front
Door
Green Illuminates with LAN activity.
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Caution: It is assumed that the user of this manual fully understands and strictly
adheres to proper Electrostatic Discharge (ESD) precautions. Failure to
adhere to precautions can cause damage to this equipment.
Always remove the power cord from the unit prior to performing any
controller maintenance.