Gardsman CTC-1745 User manual

D.D. 31-Dec-08

Table of Contents
1. Introduction _______________________________________________________ 2
2. Application Overview _______________________________________________ 2
2.1. Identifying the Parts ___________________________________________________ 2
2.2. The Power Supply_____________________________________________________ 4
2.3. System Requirements__________________________________________________ 4
3. Getting Started_____________________________________________________ 5
4. Hardware Installation for CTC-1745____________________________________ 5
5. Software Installation for CTC-1745 ____________________________________ 6
5.1 Running the CTC-1745 Finder____________________________________________ 6
5.2 Configure Setting______________________________________________________ 7
6. Connecting to Webpage _____________________________________________ 8
7. Setting the system_________________________________________________ 10
7.1. Report______________________________________________________________ 10
7.2. Mobile______________________________________________________________ 14
7.3. Center______________________________________________________________ 16
7.4. Code Setting ________________________________________________________ 17
7.5. Dynamic DNS________________________________________________________ 19
7.5. Administrator________________________________________________________ 20
8. Sensor Learning & Bypass__________________________________________ 21
8.1. Add Sensor _________________________________________________________ 21
8.2. Learning KP-18 in the Control Panel (Locally)_____________________________ 27
8.3. Learning KP-9/KP-A9 in the Control Panel (Locally) ________________________ 28
8.4. Learning BX-15 in the Control Panel (Locally)_____________________________ 28
8.5. Learning SR-15 in the Control Panel (Locally)_____________________________ 29
8.6. Bypass _____________________________________________________________ 30
9. Program the System _______________________________________________ 31
9.1. Panel Condition______________________________________________________ 31
9.2. PIN Code ___________________________________________________________ 32

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9.3. Panel Settings _______________________________________________________ 34
9.4. Date & Time _________________________________________________________ 37
10. Surveillance _____________________________________________________ 38
8.1. Cameras____________________________________________________________ 38
10.2. Viewer_____________________________________________________________ 41
10.3. Captured Events ____________________________________________________ 42
11. Network Setting __________________________________________________ 44
11.1. Network ___________________________________________________________ 44
11.2. Wireless Setting (Only for Wi-Fi version) ________________________________ 45
11.3. UPnP______________________________________________________________ 48
12. System Management & History Records______________________________ 49
12.1. Firmware __________________________________________________________ 49
12.2. Firmware / Alarm (Panel Firmware Update) ______________________________ 50
12.3. Factory Reset_______________________________________________________ 51
12.4. Log _______________________________________________________________ 52
12.5. History Records_____________________________________________________ 53

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1. Introduction
This section covers unpacking your IP Security System with CTC-1745 IP Panel, Security
Sensors and CTC-215 IP Camera (if purchased). Refer to later chapters for information on
setting up and configuring the system over the Web Page in more detail.
IP Security System advanced with fully integrated TCP/IP technology with Ethernet and Radio
connectivity to take full advantage of new advances in IP Home Security and Home Automation
and multi-path signalling.
The system can also include up to 4 wired / wireless CTC-215 IP Cameras. Each CTC-215 can
be assigned to different devices, which will captures burglar images with any trigger.
2. Application Overview
2.1. Identifying the Parts
Area 1 status LED (Dual Colour - Red & Green)
zRED LED ON – indicates that the Area 1 is currently in Arm Mode
zRED LED FLASHES – indicates that the Area 1 is currently in Home / Day Home /
Night Home Mode
zGREEN LED ON – indicates that the Area 1 is currently in Disarm Mode.
zGREEN LED FLASHES – indicates that the Area 1 is currently in Learn Mode.
zLED OFF – indicates that the Area 1 is currently in Walk Test Mode
Area 2 status LED (Dual Colour - Red & Green)
zRED LED ON – indicates that the Area 2 is currently in Arm Mode
zRED LED FLASHES – indicates that the Area 2 is currently in Home / Day Home /
Night Home Mode
zGREEN LED ON – indicates that the Area 2 is currently in Disarm Mode.
zGREEN LED FLASHES – indicates that the Area 2 is currently in Learn Mode.
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zLED OFF – indicates that the Area 2 is currently in Walk Test Mode
Panel Status (inl. Area 1 & 2) LED (Dual Colour - Yellow & Green)
zGREEN LED ON – indicates that there is alarm memory in the system.
zGREEN LED FLAHES – indicates that Panel is alarming
zYELLOW LED ON – indicates that there is fault in the system
zLED OFF – indicates that the system is normal operation mode
Internal Buzzer
Standing Base
Learn Button
Use Learn Button to locally learn Remote Keypads (KP-9/KPA-9) into the panel.
Wi-Fi Antenna
(only available with Wi-Fi version)
Internet Connection
Internet Cable connection from wall
DC Jack
DC 12V 1.5A (12V 2A for Wi-Fi version) switching power connection.
Power Switch
(RJ-11) Programming Jack
GSM SIM Card Base
This slot is for inserting SIM card.
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2.2. The Power Supply
An AC power adapter is required to connect to a wall outlet. Be sure only to use an adapter with
the appropriate AC voltage rating to prevent component damage. A DC 12V 1.5A (2A for Wi-Fi
Version) switching power is generally used to power the Control Panel.
Rechargeable Battery
zIn addition to the adapter, there is a rechargeable battery inside the Control Panel, which
serves as a back up in case of a power failure.
zWhen CTC-1745 connects to the Internet via wired connection, the battery used is a Ni-MH
780 mAH 7.2V rechargeable battery.
zDuring normal operation, the AC power adapter is used to supply power to the Control
Panel and at the same time recharge the battery.
zWhen the battery is fully charged, it can provide back-up power for a period of about 10
hours. It takes approximately 48 hours to fully charge the battery.
<
<N NO OT TE E> >
)If the AC power is missing and the battery is near exhaustion, or if the battery is missing,
a low battery or a battery not connected message will be displayed and the internal
siren will be disabled to conserve power.
2.3. System Requirements
The system requires a TCP/IP network environment. CTC-1745 IP Panel and/or CTC-215 IP
Camera can be attached into your Network.
To install the CD Wizard, your computer must have:
zMicrosoft Windows 98, ME, NT4.0, 2000, XP, or Vista operating system. AMac or Linux
based machine is also compatible.
zMicrosoft Internet Explorer 5.x, or later and Mozilla Firefox 1.0 compatible.
zCD-ROM drive
zCPU: Intel Pentium II 266MHz or above
zMemory: 32MB (64MB recommended)
zVGA resolution: 800x600 or above

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3. Getting Started
Read this section of the manual to learn how to set up your CTC-1745 IP Panel and program
System Settings over the Web page.
With a valid Internet connection, this system will bring you the freedom to Monitor / Access /
Control your IP Security System at anywhere, anytime in the world.
4. Hardware Installation for CTC-1745
Step 1. Connect the DC 12V 1.5A Table-top Power Adaptor to a Wall Outlet and the other end
to CTC-1745. A short beep will be performed with Power LED lights ON.
Step 2. Plug-in the Internet connection cable into the Internet Jack on CTC-1745. Plug-in the
other end of the enclosed Internet cable into your Internet Router port.
With Wired Connection: Once the Internet Set-up is successful, please leave the cable
connected.
With Wi-Fi (Wireless) Connection: Once the Internet Set-up is successful, you can
remove the Internet connection cable to enjoy its wireless operation.
Step 3. CTC-1745 Panel features built-in GSM communication facility to report to the
Monitoring Station. The GSM SIM Card Base is situated inside the Power Supply
compartment. Please insert the SIM card.
Step 4. Insert the SIM card into the slot as shown in the below picture.
Step 5. Hardware installation for CTC-1745 is now complete.

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5. Software Installation for CTC-1745
You need to use the supplied CTC-1745 Finder software to set the IP Panel up for the first time
in order to find it in the network.
5.1 Running the CTC-1745 Finder
To install the CTC-1745 Finder software
Step 1. Insert the supplied CD-ROM into your CD-ROM drive
Step 2. If the installation does not start automatically, use a file explorer
application to execute setup.exe in the root folder on the CD-ROM.
Step 3. Find the FinderV1.3 software icon in the CD-ROM.
Step 4. Double click on the FinderV1.3 to initiate the installation.
Step 5. Click Next to re-name the shortcut folder, if no renaming is required; please click Next
to get ready for the installation process.
Step 6. Another click on Next to begin the Installation; once the installation is complete, click
Finish to confirm.
Step 7. Anew icon will be displayed on your desktop.
Step 8. Double click on the Finder.exe to start the installation. The following screen will be
displayed:
Step 9. Click on Search, It will start searching for recognized IP address within the Local
Network Service.
Step 10. You will be able to locate the current CTC-1745 IP address among the list, displayed
with MAC Address and Product name.

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Step 11. Once CTC-1745 is identified, click on Open Web Page to be automatically linked to
the IP Security System Web page.
Step 12. Software installation for CTC-1745 IP Panel is now complete.
5.2 Configure Setting
The Configure setting is for you to enter the Internet data manually.
Step 1. Click on Configure Setting, the following window will display:
Step 2. Enter the internet data and the CTC-1745’s web user name and password.
(Default) User Name: admin
(Default) Password: admin1234
Step 3. Click on OK to confirm. When the username and password are correct, a window will
display: Status: Configure success!!

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6. Connecting to Webpage
Step 1. The Webpage can be opened by Finder (please see section 5.5.1, step 10) or with a
valid Internet connection, double click on Internet Explorer icon to initial its webpage.
Under Address section (highlighted in RED), enter CTC-1745’s IP address (for
example, http://192.168.1.198), and click GO. You will enter the welcome Webpage.
Step 2. Click on I’m already a customer. Enter Alarm Panel. It is required to enter the web
User name & Password.

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Step 3. Enter the User name & Password and then click on OK.
User Name: admin
Password: admin1234
The screen enters the home page of the Alarm Panel.

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7. Setting the system
When CTC-1745 is linked to a Central Monitoring Center, it should do the following set-ups
before it can report.
7.1. Report
This menu is for installer to programm/set all requirments for reporting purposes.
)The reporting via IP connection is always in higher priority than reporting via Tel.
Numbers.
)If BOTH IP & Tel. numbers are set as either First Priority or Second Priority, the
reporting will start with IP one first.
Step 1. Click on System Setting and then Report, the following screen will be displayed.
Step 2. You are then requested to enter information for:
zInternet Center Server #1 & #2
CTC-1745 IP Panel has GPRS for IP Reporting selection served as back-up, when both IP
#1 & #2 failed via the Internet connection, then GPRS connection will take over the
communication path to IP #1 & #2 of Monitoring Center.

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1. Server Address:
Enter the Monitoring Center IP Server’s public IP Address.
For example, 59.124.123.23
2. Port Number:
Enter the Monitoring Center IP Server’s Port Number. A maximum of 5 digits can be
entered.
3. Account Number:
Enter the Monitoring Center IP Server’s Account Number. A maximum of 4 or 6 digits
(depend on the Monitoring Center) can be entered.
<
<N NO OT TE E> >
)Guardian Code is a 4-digit number and is generated automatically by the Control
Panel by reversing the digit sequence of the 4-digit Account Number. The
Guardian Code has the same authorization as the PIN Code. It is designed for
the patroller of the Central Station.
For example, if the Account Number is set to “6327”, then the Guardian Code is
automatically assigned as “7236”.
4. Priority: There are two Reporting options to choose for each IP address:
(1) First Priority: The system must report to this IP address first (in priority order) and
successfully.
If more than one set of Tel. number and/or IP address is set as first priority, all of
them must be reported, and all reporting must be successful.
(2) Second Priority: For back-up reporting. The system executes the reporting based
on your setting for back-up method. (see section Back-up Method)
zPSTN #1 & #2

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1. Telephone Number
CTC-1745 IP Panel has GSM Dialer for Reporting selection served as a back-up. A
selection of sending CID codes (via DTMF) or SMS text Message to Monitoring Center
is available. The maximum length of a number is 30 digits including ¿& #.Account
Number
2. Account Number
Enter the Monitoring Center Server’s Account Number. A maximum of 4 or 6 digits
(depend on the Monitoring Center) can be entered.
Account Number #1 & #2 should be programmed corresponding to Telephone Number
#1 & #2.
3. Format
DTMF – CTC-1241 will send Contact ID (CID) codes to Central Monitoring Station
(CMS) in DTMF format. (4- or 6-digit account number must be entered.) For
Example, when the Wrist Transmitter (WTR) or Emergency Pendant is pressed, the
Contact ID event code (101) will be sent.
SMS / Text –When 4-digit account number is entered, CTC-1241 will send Contact
ID format reporting to CMS SMS Receiver.
If the account number has not been entered, the Control Panel sends SMS text
message for reporting. For example, (Area1 Panic Alarm)
4. Priority:
(1) First Priority: The system must report to this Tel. number first (in priority order) and
successfully.
If more than one set of Tel. number and/or IP address is set as first priority, all of
them must be reported, and all reporting must be successful.
(2) Second Priority: For back-up reporting. The system excutes the reporting based
on your setting for back-up method (see section Back-up Method).
<
<I IM MP PO OR RT TA AN NT T N NO OT TE E> >
)The reporting via IP connection is always in higher priority than reporting via GPRS,
then, the Telephone Numbers.
(a) If all IP, GPRS & Telephone numbers are set as either First Priority or Second
Priority, the reporting will start with IP first.
(b) If IP is set as First Priority and GPRS or Telephone number are set as Second
Priority, the reporting will start with IP first.
(c) If IP is set as Second Priority whereas either GPRS or Telephone number are
set as First Priority, and then the reporting will start with First Priority first.
zReport Setting
1. Back-up
This feature is only required if any IP, GPRS and/or Telephone Number are set as
Second Priority reporting source when they were programmed.

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Back-up None (default): The system will not report to any Second Priorities
unless all “First Priority” reporting fails.
Back up 1: Rather than only report all the First Priorities, the system is also
required to report to one of the Second Priorities before the
reporting terminates (with max of 5 retries on each).
Back up 2: Rather than only report the First Priorites, the system is also
required to report two of the Second Priorities before the reporting
terminates (with max of 5 retries on each).
2. Report Method
The reporting will start with IP reporting first, than the GPRS, then the Telephone
Numbers (if they are all set as same priority order).
One-by-one: Each reporting will be retried five times before it moves to the next
number until the reporting has been acknowledged.
Reporting Sequence:
IF ALL SET WITH SAME PRIORITY:
IP #1 1st time
Æ … Æ IP #1 5th time Æ IP #2 1st time Æ … Æ IP
#2 5th time
Æ GPRS #1 1st time Æ … Æ GPRS #1 5th time Æ
GPRS #2 1st time
Æ … Æ GPRS #2 5th time Æ TEL #1 / SMS
Text 1st time
Æ … Æ TEL #1 / SMS Text 5th time Æ TEL #2 / SMS
Text 1st time
Æ … Æ TEL #2 / SMS Text 5th time (Terminated).
IF ALL SET WITH DIFFERENT PRIORITY:
All the First Priority Settings will be reported first.
Alternative: Each reporting will be retried one time only before it moves to the
next number, a total of 5 cycles of same reporting path will be
reached until the reporting has been acknowledged.
Reporting Sequence:
IF ALL SET WITH SAME PRIORITY:
IP #1 1st time
Æ IP #2 1st time Æ GPRS #1 1st time Æ GPRS #2
1st time
Æ TEL #1 / SMS Text 1st time Æ TEL #2 / SMS Text 1st
time. Repeated for 5 cycles (Terminated).
IF ALL SET WITH DIFFERENT PRIORITY:
All the First Priority Settings will be reported first.
<
<N NO OT TE E> >
)Each reporting mechanism will be retried for up to 5 times with an interval of 8
sec. between each dialing attempts.
)The system will not be able to report (except SMS text message report) if no valid
Account Number is programmed.

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7.2. Mobile
Step 1. Click on System Setting and then Mobile and the following screen will be displayed.
Step 2. You are then request to enter information for:
zGPRS
In order to allow GPRS to be served as back-up IP Reporting method, this section will
need to be programmed before reporting.
1. APN (Access Point) Name
It is the name of an access point for GPRS. Please inquire your service provider for an
APN. When APN is set, the system becomes valid for internet connection.
2. User (GPRS)
It is the Log-in name to input before accessing the GPRS feature. Please inquire your
service provider.
3. Password (GPRS)
It is the User Password to input before accessing the GPRS feature. Please inquire
your service provider.
<
<N NO OT TE E> >
)All values will be applied for both Area 1 & 2.
zSMS - SMS Program Keyword

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Program Keyword is used to recognize the identity of a valid user; and to give authority
for Remote Installing (through SMS Text) or Remote Upgrading purposes (through
GPRS). This keyword will need to be inserted whenever the Remote Setting or Remote
Upgrading is required.
A maximum of 15 characters is allowed.
<
<N NO OT TE E> >
)All values will be applied for both Areas 1 & 2.
zSMS for Area #1 & #2
This feature allows you to set a SMS Keyword and Header for easy recognition. Each Area
requires a different Keyword and Header in order to differentiate from each other.
1. SMS Keyword
Set a personalized Password to allow Remote Controlling (via SMS Text message)
feature.
A maximum of 15 characters is allowed.
2. SMS Header
The words, which you edit in SMS Header box will display in the header of each SMS
alarm message reported to your mobile phone for easy recognition.
For Example, if you enter your address in the SMS Header box, your address will be
sent with SMS alarm message; the format is (your address, Area1 Panic Alarm).
A maximum of 60 characters is allowed.
<
<N NO OT TE E> >
)If no SMS header is programmed, only the SMS alarm message will be sent to
mobile phone.

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7.3. Center
This is for you to set Auto-Check-in Report & Offset Period.
Step 1. Click on System Settings and select the submenu Center and the following screen
will be displayed.
Step 2. Click on the V arrow to select the Auto Check-in Report and/or Offset Period.
Step 3. Press OK to confirm all the latest updated parameter value.
zAuto Check-in Report
This is to select whether the Control Panel needs to send check-in reporting to the Central
Station automatically, and to select the time interval between check-in reports.
zOffset Period
This is to set the time delay before the first Auto Check-In report to be made.
After power is supplied or re-supplied to the Control Panel, a test report will be sent to the
Central Monitoring Station (CMS) based on the Offset Period. This is used to test whether
the CMS is able to receive the report from the Panel accurately.
After this test report is sent, the Control Panel will then send regular reports based on the
setting of the Auto Check-in Report.
For example, if Offset Period is set to 2 Hours, and Auto Check-in Report is set to 3
Days, the Control Panel will transmit an event code 602 to the CMS after 2 hours, and
then report 602 event code periodically at a regular intervals of 3 days.

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7.4. Code Setting
The Duress Code, Master Code & Temporary Code adds the flexibility of different security level
for operation in Code Settings menu.
zArea
There are two operation areas in the system.Each area can be set / programmed
individually. Click on ▼button to scroll down the selection, you can select area 1 or area
2.
Step 1. Key in your preferred 4 digit Duress Code, Master Code, and/or Temporary Code.
Step 2. You can also choose to have Latch Option On / Off for Temporary Code by tick the
Latch Option box.
Step 4. Press OK to confirm the new uploaded details.
zDuress Code
The Duress Code is designed for transmitting a secret & silence alarm.

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When Duress Code is used for accessing the system, the Control Panel will report a
secret alarm message without sounding the siren to the Central Monitoring Station to
indicate of a Duress Situation in Progress.
The Duress Code consists of 4 digits and is not activated as default by the factory.
zMaster Code
The Master Code has the authorization to enter Programming Mode. When you use KP-18
to enter the panel programming mode, the display panel asks you to key in M-Code,
please enter your Master Code.
Master Code is set to 1111 as factory default. Before you set your own Master PIN code,
1111 has to be keyed in each time it is required.
zTemporary Code
Temporary Code is also used to arm/disarm the system, but it is for a temporary user. The
temporary Code is ONLY valid for one-access per arming and disarming. Afterwards, the
Temporary Code will be automatically erased and needs to be reset for a new Temporary
user.
The Temporary Code consists of 4 digits and is not activated as default by the factory.
zLatch Option
This is to program the Latch Key Reporting feature for Temporary Code.Please click the
box to select the options.
Latch ÆLatch Report ON = Whenever the system is armed, home/ day home/ night
home armed or disarmed, the Panel will transmitt Contact ID code / SMS message /
GPRS reporting (according to pre-setting) to notify the Central Monitoring Station.
Latch ÆLatch Reprot OFF = Whenever the system is armed, home/ day home/
night home armed or disarmed, the Panel will NOT transmit reporting(s) to notify the
Central Monitoring Station.
zDelete
Except Master Code which can’t be deleted in any way, Temporary and Duress Code can
be deleted by cleaning the code box and click on OK.